Hotel Carbona Thermal Spa
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 10:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Hotel Carbona Thermal Spa
Hotel Carbona Thermal Spa
Hotel Carbona Thermal Spa čeka goste u Hévízu, na pješačkoj udaljenosti od svjetski poznatog termalnog jezera. Smješten je u mediteranskom okruženju s vanjskim bazenom, 260 klimatiziranih soba i termalnom kupelji.
Recenzije od 
Pojedinci
Napisano: 24. tra 2026.
Boravak: tra, 2026
I recommend to stay at Carbona hotel
I would like to share my very positive feedback about my stay at NaturMed Carbona spa hotel.
The service was excellent, and the staff were professional, friendly, and attentive. I especially enjoyed the spa and the relaxing evening atmosphere, which made my stay truly pleasant and memorable.
I would be happy to visit again.
The service was excellent, and the staff were professional, friendly, and attentive. I especially enjoyed the spa and the relaxing evening atmosphere, which made my stay truly pleasant and memorable.
I would be happy to visit again.
Odgovor hotela
Napisano: 28. tra 2026.
Dear Guest,
We sincerely thank you for sharing your kind and positive feedback about your stay at our hotel.
We are very pleased to hear that you were satisfied with our services and that the professionalism, friendliness, and attentiveness of our staff contributed to your relaxation. We are especially delighted that you enjoyed our spa area and the peaceful evening atmosphere, which made your stay so pleasant.
We would be happy to welcome you back in the future!
Kind regards,
The NaturMed Carbona Team
We sincerely thank you for sharing your kind and positive feedback about your stay at our hotel.
We are very pleased to hear that you were satisfied with our services and that the professionalism, friendliness, and attentiveness of our staff contributed to your relaxation. We are especially delighted that you enjoyed our spa area and the peaceful evening atmosphere, which made your stay so pleasant.
We would be happy to welcome you back in the future!
Kind regards,
The NaturMed Carbona Team
Snimio anonimni putnik
Napisano: 23. ožu 2026.
Boravak: ožu, 2026
The hotel is a bit old but the things that are important to us (sauna area, thermal pools, swimming pool) are all great. Food is average, a bit oily, but has relatively good options.
Pojedinci
Napisano: 12. velj 2026.
Boravak: velj, 2026
Rip-off , miserable
GeneralBad service, unqualified staff, therapies on a low flame, maids do not stretch linen, waiters do not know the wine cart, need an interpreter for the order, as well as for the massage, other waiter ignores me until the complaint, grill lady in the restaurant unfriendly, Fango is an expression they do not know, do not help me as a disabled person with the shower , masseur has to wash my back, lifeguard brings new coat because the mud is still stuck in my hair, leave Plantanbar after 25 minutes waiting for soup, in Neptunebar every day a 1 m2 water polish through which everyone has to go, broken door closers for days in the thermal bath, was not repaired, on 3.1.2026 the biggest rabble checked into plastic bags, 3 stars down, then it fits.Room
Odgovor hotela
Napisano: 13. velj 2026.
Sehr geehrte Gast,
vielen Dank für Ihre ausführliche Rückmeldung. Es tut uns aufrichtig leid, dass Sie während Ihres Aufenthalts so viele Unannehmlichkeiten erlebt haben und dass unsere Leistungen Ihre Erwartungen nicht erfüllt haben.
Ihre Hinweise bezüglich Servicequalität, Fachkompetenz des Personals, Durchführung der Therapien, Sauberkeit, Wartungsmängeln sowie der Abläufe in Restaurant, Bars und im Thermalbereich nehmen wir sehr ernst. Wir werden die geschilderten Punkte intern sorgfältig prüfen und mit den zuständigen Abteilungen umgehend besprechen.
Besonders bedauern wir, dass Sie sich als mobilitätseingeschränkte Person nicht ausreichend unterstützt gefühlt haben. Die Würde, Sicherheit und das Wohlbefinden aller unserer Gäste haben für uns höchste Priorität, und wir nehmen diesen Hinweis mit größter Aufmerksamkeit auf.
Die Klassifizierung unseres Hauses erfolgt nach einem offiziellen Bewertungssystem. Unabhängig davon sind wir stets bemüht, unsere Servicequalität weiter zu verbessern, und sehen Ihre Kritik als wichtigen Hinweis dafür.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.
Mit freundlichen Grüßen
Carbona team
vielen Dank für Ihre ausführliche Rückmeldung. Es tut uns aufrichtig leid, dass Sie während Ihres Aufenthalts so viele Unannehmlichkeiten erlebt haben und dass unsere Leistungen Ihre Erwartungen nicht erfüllt haben.
Ihre Hinweise bezüglich Servicequalität, Fachkompetenz des Personals, Durchführung der Therapien, Sauberkeit, Wartungsmängeln sowie der Abläufe in Restaurant, Bars und im Thermalbereich nehmen wir sehr ernst. Wir werden die geschilderten Punkte intern sorgfältig prüfen und mit den zuständigen Abteilungen umgehend besprechen.
Besonders bedauern wir, dass Sie sich als mobilitätseingeschränkte Person nicht ausreichend unterstützt gefühlt haben. Die Würde, Sicherheit und das Wohlbefinden aller unserer Gäste haben für uns höchste Priorität, und wir nehmen diesen Hinweis mit größter Aufmerksamkeit auf.
Die Klassifizierung unseres Hauses erfolgt nach einem offiziellen Bewertungssystem. Unabhängig davon sind wir stets bemüht, unsere Servicequalität weiter zu verbessern, und sehen Ihre Kritik als wichtigen Hinweis dafür.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.
Mit freundlichen Grüßen
Carbona team
Parovi
Napisano: 13. srp 2025.
Boravak: srp, 2025
Very good bathing experience with outdated, dysfunctional rooms
Beautifully Renovated Spa Bath.
Very good sauna and a unique experience shower.
There are always enough sauna towels, which are clean and nicely ironed.
Unfortunately, the steam room was operating at a very low efficiency. The sauna masters were mediocre and boring, just like the sauna rituals themselves.
Pleasant outdoor pool.
There are also two thermal water pools where you can spend a relaxing time. The showers and changing rooms are adequate, and there is a centrifuge for drying swimsuits.
The restaurant is very nice, and they offer generous meals. All the waitstaff are very kind.
Unfortunately, at dinner they charge for the tea that is available for free at breakfast, so the only option – even for drinking water – is to buy overpriced beverages. This is unreasonable, considering that Hungary has excellent drinking water, which should be preferred over expensive and often poor-quality bottled mineral water.
The courtyard and gardens are very well maintained. The hotel itself has great potential. Sadly, this cannot be said about room management – which is the biggest downside.
The rooms are in dire need of renovation, not only because of the extremely outdated style but also due to the condition of the equipment.
In our room, number 2605 :
• The wardrobe door doesn’t work, it’s stuck.
• The shower door is broken off.
• The sink is clogged.
• But above all, the worst was the air conditioning. It clearly hasn’t been cleaned in years, as it made the room smell very unpleasant. Moreover, it couldn’t cool the room at all.
The terrace is small and outdated, with an ugly iron railing covered by a metal plate. Even though it’s on the sixth floor, you can’t enjoy the view because all you see is the worn-out metal plate – unless you’re standing.
On Saturday, the garden cinema operated at such a high volume until 11:00 PM, followed by loud music, that it was impossible to sleep or even watch your own movie in the room, even with all doors and windows closed.
I do not recommend staying here on weekends if you’re looking to rest.
It is sad to see a hotel with such a great location, good facilities, and bathing opportunities being operated this way. I do not recommend it to anyone who is looking for a carefree and relaxing stay.
⸻
Very good sauna and a unique experience shower.
There are always enough sauna towels, which are clean and nicely ironed.
Unfortunately, the steam room was operating at a very low efficiency. The sauna masters were mediocre and boring, just like the sauna rituals themselves.
Pleasant outdoor pool.
There are also two thermal water pools where you can spend a relaxing time. The showers and changing rooms are adequate, and there is a centrifuge for drying swimsuits.
The restaurant is very nice, and they offer generous meals. All the waitstaff are very kind.
Unfortunately, at dinner they charge for the tea that is available for free at breakfast, so the only option – even for drinking water – is to buy overpriced beverages. This is unreasonable, considering that Hungary has excellent drinking water, which should be preferred over expensive and often poor-quality bottled mineral water.
The courtyard and gardens are very well maintained. The hotel itself has great potential. Sadly, this cannot be said about room management – which is the biggest downside.
The rooms are in dire need of renovation, not only because of the extremely outdated style but also due to the condition of the equipment.
In our room, number 2605 :
• The wardrobe door doesn’t work, it’s stuck.
• The shower door is broken off.
• The sink is clogged.
• But above all, the worst was the air conditioning. It clearly hasn’t been cleaned in years, as it made the room smell very unpleasant. Moreover, it couldn’t cool the room at all.
The terrace is small and outdated, with an ugly iron railing covered by a metal plate. Even though it’s on the sixth floor, you can’t enjoy the view because all you see is the worn-out metal plate – unless you’re standing.
On Saturday, the garden cinema operated at such a high volume until 11:00 PM, followed by loud music, that it was impossible to sleep or even watch your own movie in the room, even with all doors and windows closed.
I do not recommend staying here on weekends if you’re looking to rest.
It is sad to see a hotel with such a great location, good facilities, and bathing opportunities being operated this way. I do not recommend it to anyone who is looking for a carefree and relaxing stay.
⸻
Odgovor hotela
Napisano: 16. srp 2025.
Dear JozsefDr!
Thank you for sharing your detailed feedback regarding your recent stay with us. We truly appreciate hearing from our guests, as it helps us identify areas for improvement.
I am glad to hear that you enjoyed our beautifully renovated spa bath, the pleasant outdoor pool, and the kindness of our waitstaff in the restaurant. It’s great to know that you found our sauna towels sufficient and well-maintained!
However, I am sincerely sorry to learn about the issues you encountered throughout your stay, especially with the condition of your room and the noise disturbances from the garden cinema. Your comments about the air conditioning, shower door, and other maintenance issues are concerning, and I assure you that we take these matters seriously. I will ensure that our management team addresses these problems and prioritizes the necessary renovations to enhance our guests' comfort.
We strive to provide a relaxing and enjoyable experience, and I am disappointed to hear that your visit did not meet those expectations, particularly on weekends when noise levels can be higher. Your insights are invaluable to us, and we will work diligently to improve our services and facilities.
Thank you once again for your candid review. I hope you might consider giving us another chance to provide you with a far better experience in the future.
Warm regards,
Kiss Éva
Guest relation manager
Thank you for sharing your detailed feedback regarding your recent stay with us. We truly appreciate hearing from our guests, as it helps us identify areas for improvement.
I am glad to hear that you enjoyed our beautifully renovated spa bath, the pleasant outdoor pool, and the kindness of our waitstaff in the restaurant. It’s great to know that you found our sauna towels sufficient and well-maintained!
However, I am sincerely sorry to learn about the issues you encountered throughout your stay, especially with the condition of your room and the noise disturbances from the garden cinema. Your comments about the air conditioning, shower door, and other maintenance issues are concerning, and I assure you that we take these matters seriously. I will ensure that our management team addresses these problems and prioritizes the necessary renovations to enhance our guests' comfort.
We strive to provide a relaxing and enjoyable experience, and I am disappointed to hear that your visit did not meet those expectations, particularly on weekends when noise levels can be higher. Your insights are invaluable to us, and we will work diligently to improve our services and facilities.
Thank you once again for your candid review. I hope you might consider giving us another chance to provide you with a far better experience in the future.
Warm regards,
Kiss Éva
Guest relation manager
Pojedinci
Napisano: 17. lip 2025.
Boravak: lip, 2025
Good relaxing time, good for health and soul
It was a fantastic rest for me, the food and drinks were delicious, the staff was very kind, the room was clean and comfortable. The pools are great for relaxing. The hotel is very nice, there are meny things to see in the area, in Hévíz and its sourroundings. Excellent service in terms of price/value ratio. I will go back again.
Odgovor hotela
Napisano: 18. lip 2025.
Dear Guest!
Thank you very much for choosing our hotel as your vacation spot and for sharing your comments and opinions with us! We are very pleased that your stay met your expectations. We hope that we can contribute to your relaxation and rejuvenation again in the future.
We look forward to welcoming you back to our hotel.
Best regards:
The NaturMed Hotel Carbona team
Thank you very much for choosing our hotel as your vacation spot and for sharing your comments and opinions with us! We are very pleased that your stay met your expectations. We hope that we can contribute to your relaxation and rejuvenation again in the future.
We look forward to welcoming you back to our hotel.
Best regards:
The NaturMed Hotel Carbona team
Izvrsna lokacija
Attila u. 1., Hévíz, 8380, Mađarska|0,29 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
10:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
u dobi od 16 g. ili starije
143 € po osobi po noćenju
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
15 € po osobi
Vrijeme doručka
Pon – ned od 07:00 do 10:00
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