Citadines Connect Georgetown Penang
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George Town: pronađite najbolji hotel za svoje datume, po cijeni ili vlastitom ukusu
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Citadines Connect Georgetown Penang
Citadines Connect Georgetown Penang
Objekt Citadines Connect Georgetown Penangsmješten je u gradu 'George Town', na 2 km od znamenitosti Plaža Northam, te nudi smještaj koji sadrži fitness centar i privatno parkiralište.
Recenzije od 
Parovi
AU
Napisano: 29. srp 2026.
Boravak: srp, 2026
Accessible spot for comfortable stay.
Very comfortable and spacious room, daily breakfast was delicious and value for money. Front desk staff were welcoming and very accommodating. Location was central to Chowrasta and other shopping areas in town including great eating places. Thank you for a wonderful stay
Odgovor hotela
Napisano: 31. srp 2026.
Hi Tymlo
Thank you for lovely review! We're delighted to hear that you have enjoyed your stay with us. Providing great service is always our top priority, and we're thrilled that it enhanced your stay. We look forward to welcoming you back soon!
Regards
The Management
Thank you for lovely review! We're delighted to hear that you have enjoyed your stay with us. Providing great service is always our top priority, and we're thrilled that it enhanced your stay. We look forward to welcoming you back soon!
Regards
The Management
Snimio anonimni putnik
Napisano: 2. kol 2026.
Boravak: srp, 2026
Clean room, great staff, good local breakfast plenty shops nearby, convenient location,
Obitelji
Napisano: 4. lip 2026.
Boravak: lip, 2026
Disappointed
As a retuning Ascott customer, I booked via Agoda with a non-refundable policy. In the morning of my arrival, I called the hotel to inquire about an upgrade. The reservation staff informed me it would be roughly RM 500 for the 3-night stay, with the exact amount to be finalized upon check-in.
We rented a car for our trip to Penang and navigated to the hotel via Waze. The first major issue arose upon arrival: there is absolutely no designated area or layby for cars to stop and unload luggage. I tried calling the hotel's phone line repeatedly to ask for assistance, but unfortunately, no one answered. I had to drop my family off a distance away, forcing them to drag several pieces of luggage along the road to reach the entrance. I eventually parked at their designated open-air car park just behind the hotel—meaning if it rains, you are entirely exposed.
When I checked in and asked about the upgrade, the front desk quoted me an astonishing RM 2,800++. When I questioned why an upgrade cost as much as booking an entirely new room, the front desk agent simply stated it was "hotel policy." Because my Agoda booking was non-cancelable, the upgrade was out of the question. It makes little sense to term it an upgrade when it operates like a completely new booking. I was highly dissatisfied since this completely contradicted what the reservation department had told me over the phone. To add to the frustrating check-in process, I was forced to manually key in all my own details on a provided iPad just to comply with their system. The manager in charge at the time was gracious enough to offer free breakfast to make up for the confusion, which I appreciated.
The rest of the stay was average. The towels looked a bit old though clean enough, and the room was unremarkable but functional.
The real breakdown in service occurred on Day 4 during checkout. The front desk asked me to wait 10 minutes for a room inspection. They returned claiming there were blood stains on my son's pillowcase and insisted on charging an extra cleaning fee. I asked for proof, and they showed me a couple of tiny, minor blood dots. I pointed out that a washable stain on a pillowcase constitutes standard laundry maintenance, not structural damage to hotel property.
In any case, I told them I would gladly pay if they could show me this rule in their written policy. The agent then called out a middle-aged female manager. Instead of a policy, she showed me a laundry price list stating a pillowcase wash is RM 40, but offered to "gladly" charge me RM 20 instead. When I maintained my request to see the actual hotel policy regarding stain penalties, her immediate response was to threaten to call the police.
I told her to go ahead and call them, and that I would gladly wait. I text-consulted my personal lawyer on the spot, who advised me to stand firm. I even offered to call the police myself on her behalf since she had raised it, but she backtracked and said she would call her HQ for guidance instead. After another 10 minutes of waiting, they still could not produce any policy document other than a generic text regarding penalties for "damage to hotel fittings," which they insisted applied to linens.
It was incredibly difficult to resolve the issue due to a breakdown in communication and a clear misunderstanding of standard hospitality terms. Ultimately, my son urged me to just pay the RM 20 because we were running late for our flight. I paid under protest, insisted on an official receipt, and took a photo of the pillowcase for my records.
Safe to say, I will never return to a hotel that completely lacks basic customer service, courtesy, and professional dispute resolution. Certainly after this experience, I’m staying clear of Ascott.
We rented a car for our trip to Penang and navigated to the hotel via Waze. The first major issue arose upon arrival: there is absolutely no designated area or layby for cars to stop and unload luggage. I tried calling the hotel's phone line repeatedly to ask for assistance, but unfortunately, no one answered. I had to drop my family off a distance away, forcing them to drag several pieces of luggage along the road to reach the entrance. I eventually parked at their designated open-air car park just behind the hotel—meaning if it rains, you are entirely exposed.
When I checked in and asked about the upgrade, the front desk quoted me an astonishing RM 2,800++. When I questioned why an upgrade cost as much as booking an entirely new room, the front desk agent simply stated it was "hotel policy." Because my Agoda booking was non-cancelable, the upgrade was out of the question. It makes little sense to term it an upgrade when it operates like a completely new booking. I was highly dissatisfied since this completely contradicted what the reservation department had told me over the phone. To add to the frustrating check-in process, I was forced to manually key in all my own details on a provided iPad just to comply with their system. The manager in charge at the time was gracious enough to offer free breakfast to make up for the confusion, which I appreciated.
The rest of the stay was average. The towels looked a bit old though clean enough, and the room was unremarkable but functional.
The real breakdown in service occurred on Day 4 during checkout. The front desk asked me to wait 10 minutes for a room inspection. They returned claiming there were blood stains on my son's pillowcase and insisted on charging an extra cleaning fee. I asked for proof, and they showed me a couple of tiny, minor blood dots. I pointed out that a washable stain on a pillowcase constitutes standard laundry maintenance, not structural damage to hotel property.
In any case, I told them I would gladly pay if they could show me this rule in their written policy. The agent then called out a middle-aged female manager. Instead of a policy, she showed me a laundry price list stating a pillowcase wash is RM 40, but offered to "gladly" charge me RM 20 instead. When I maintained my request to see the actual hotel policy regarding stain penalties, her immediate response was to threaten to call the police.
I told her to go ahead and call them, and that I would gladly wait. I text-consulted my personal lawyer on the spot, who advised me to stand firm. I even offered to call the police myself on her behalf since she had raised it, but she backtracked and said she would call her HQ for guidance instead. After another 10 minutes of waiting, they still could not produce any policy document other than a generic text regarding penalties for "damage to hotel fittings," which they insisted applied to linens.
It was incredibly difficult to resolve the issue due to a breakdown in communication and a clear misunderstanding of standard hospitality terms. Ultimately, my son urged me to just pay the RM 20 because we were running late for our flight. I paid under protest, insisted on an official receipt, and took a photo of the pillowcase for my records.
Safe to say, I will never return to a hotel that completely lacks basic customer service, courtesy, and professional dispute resolution. Certainly after this experience, I’m staying clear of Ascott.
Odgovor hotela
Napisano: 27. lip 2026.
Hi Chong
Thank you for taking the time to share your stay experience with us. We truly appreciate your feedback and the opportunity to address your concerns.
With regard to room upgrades, kindly note that upgrade rates are determined based on the actual date of stay and room availability at the time of request. As our hotel adopts a dynamic pricing model, rates may fluctuate according to market demand, occupancy levels, and seasonal trends.
As June is generally considered a peak travel season, demand for accommodation is significantly higher, which may result in higher room upgrade rates compared to other periods of the year.
We understand that pricing can sometimes be disappointing, and we sincerely appreciate your understanding. Please be assured that our team will always do our best to offer the most suitable options available at the time of your stay.
We appreciate your understanding and cooperation in helping us maintain our facilities for all guests' convenience and comfortability. As such, guests are responsible for any damage caused to hotel property during their stay. In the event that bed linens, towels, or other hotel items are stained beyond normal wear and tear, special chemical treatment may be required for cleaning. Costs included for such treatment, or for replacement if the item cannot be restored.
We sincerely apologize for any mishandling or miscommunication on the part of our team that may have caused unnecessary frustration and distress to you and your family. This is certainly not the experience we strive to deliver, and we deeply regret the inconvenience and disappointment caused during your stay.
Regards
The Management
Thank you for taking the time to share your stay experience with us. We truly appreciate your feedback and the opportunity to address your concerns.
With regard to room upgrades, kindly note that upgrade rates are determined based on the actual date of stay and room availability at the time of request. As our hotel adopts a dynamic pricing model, rates may fluctuate according to market demand, occupancy levels, and seasonal trends.
As June is generally considered a peak travel season, demand for accommodation is significantly higher, which may result in higher room upgrade rates compared to other periods of the year.
We understand that pricing can sometimes be disappointing, and we sincerely appreciate your understanding. Please be assured that our team will always do our best to offer the most suitable options available at the time of your stay.
We appreciate your understanding and cooperation in helping us maintain our facilities for all guests' convenience and comfortability. As such, guests are responsible for any damage caused to hotel property during their stay. In the event that bed linens, towels, or other hotel items are stained beyond normal wear and tear, special chemical treatment may be required for cleaning. Costs included for such treatment, or for replacement if the item cannot be restored.
We sincerely apologize for any mishandling or miscommunication on the part of our team that may have caused unnecessary frustration and distress to you and your family. This is certainly not the experience we strive to deliver, and we deeply regret the inconvenience and disappointment caused during your stay.
Regards
The Management
Parovi
Napisano: 2. srp 2026.
Boravak: srp, 2026
Good option for staying in Georgetown.
Modern hotel with comfortable and well-equipped rooms.
Varied breakfast at a good price
Varied breakfast at a good price
Odgovor hotela
Napisano: 3. srp 2026.
Hi Juan
The team is truly heartened to note that you had a delightful stay with us. Your positive rating has been shared with our team, and they have truly motivated us.
Our aim is to provide exceptional service and a comfortable stay for all our guests. It brings us immense joy to know that we were able to meet your expectations and make your stay memorable. Your appreciation means a lot to our team, and we hope to see you again.
Regards
The Management
The team is truly heartened to note that you had a delightful stay with us. Your positive rating has been shared with our team, and they have truly motivated us.
Our aim is to provide exceptional service and a comfortable stay for all our guests. It brings us immense joy to know that we were able to meet your expectations and make your stay memorable. Your appreciation means a lot to our team, and we hope to see you again.
Regards
The Management
Parovi
Napisano: 17. stu 2025.
Boravak: stu, 2025
Very bad
The worst hotel of all the hotels we stayed in Malaysia are. Very bad breakfast and if you arrive a little later almost everything is gone and food is everywhere on the floor. The bathroom is full of mold and is simply dirty. Laminate in our room is broken and comes up (sharp edges). All in all a very disappointing experience.
Odgovor hotela
Napisano: 18. stu 2025.
Dear Frouckje,
We are truly sorry to hear about your experience. Your feedback is taken seriously, and we will address the issues you highlighted to improve our services. We hope to have the opportunity to provide you a better stay in the future.
Sincerely,
We are truly sorry to hear about your experience. Your feedback is taken seriously, and we will address the issues you highlighted to improve our services. We hope to have the opportunity to provide you a better stay in the future.
Sincerely,
Izvrsna lokacija
202 Lebuh Noordin, Penang, George Town, 10300, Malezija|0,19 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Opcije doručka
Halal doručak
Cijena doručka
10 € (oko 45 MYR osobi)
Vrijeme doručka
Pon – ned od 07:00 do 10:00
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. Goste se moli da unaprijed obavijeste smještajni objekt Citadines Connect Georgetown Penang o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Polog za slučaj štete u iznosu od MYR 200 potrebno je uplatiti prilikom dolaska. Ova će se naknada naplatiti u gotovini. Polog će vam biti vraćen prilikom odjave. Puni iznos vašeg pologa bit će u gotovini vraćen nakon pregleda smještajnog objekta. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information. This is a cashless hotel. Cash payments will not be accepted
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Citadines Connect Georgetown Penang: često postavljana pitanja
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