Sheraton Johor Bahru
+ 83
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Sheraton Johor Bahru
Sheraton Johor Bahru
Objekt Sheraton Johor Bahru nalazi se u gradu 'Johor Bahru' te nudi smještaj s 5 zvjezdica sa zajedničkim salonom, terasom i barom. Objekt sadrži vanjski bazen tijekom cijele godine, fitness centar, saunu i vrt.
Recenzije od 
Skupine
Napisano: 27. kol 2026.
Boravak: kol, 2026
Review of 2 persons afternoon tea set at &More
Went there (Malaysia public holiday) for an afternoon tea set for 2 persons at &More by Sheraton. Nice environment.
In terms food, I like:
1. Nyonya Laksa - nice taste, big and fresh prawn.
2. Chicken Satay - nice but a bit pity it was a bit cold.
3. For the small bites - good taste generally.
In terms of portion - it is quite filling. However, I thought for 2 person afternoon tea set, all items should be two units. Instead, 3 kueh pie tee, 3 small tarts were placed. Should I play "paper, scissor, stone" with my friend to decide who to eat the 3rd item? :D
I believe the scones will taste better if it is served hot. 3 jam/sauce were provided, Kaya, Peanut Butter and cream. It was a bit strange, the cream bowl is placed on the high tea tiered strand. I guess this arrangement is due to there is 1 empty box, not nice to be empty?
The cafe had several nice pastries, the staff introduced to us. There is one item, very interesting but not attractive, that is Pistachio Raspberry - weird green colour and shape - at first I thought is some coloured bread, may be for future Halloween event. The staff told us it is filled with pistachio paste, no chopped pistachio. Sorry, I really have no courage to try it.
In terms food, I like:
1. Nyonya Laksa - nice taste, big and fresh prawn.
2. Chicken Satay - nice but a bit pity it was a bit cold.
3. For the small bites - good taste generally.
In terms of portion - it is quite filling. However, I thought for 2 person afternoon tea set, all items should be two units. Instead, 3 kueh pie tee, 3 small tarts were placed. Should I play "paper, scissor, stone" with my friend to decide who to eat the 3rd item? :D
I believe the scones will taste better if it is served hot. 3 jam/sauce were provided, Kaya, Peanut Butter and cream. It was a bit strange, the cream bowl is placed on the high tea tiered strand. I guess this arrangement is due to there is 1 empty box, not nice to be empty?
The cafe had several nice pastries, the staff introduced to us. There is one item, very interesting but not attractive, that is Pistachio Raspberry - weird green colour and shape - at first I thought is some coloured bread, may be for future Halloween event. The staff told us it is filled with pistachio paste, no chopped pistachio. Sorry, I really have no courage to try it.
Obitelji
SG
Napisano: 20. srp 2026.
Boravak: srp, 2026
Just bad
My first stay at Sheraton Johor Bahru turned out to be one disappointment after another.
I arrived at 2:30pm and checked in with Adlan, only to be informed that my room was not ready which is still acceptable since standard check in is at 3pm. What puzzled me was that I was not invited to wait at the Club Lounge despite the Marriott Bonvoy app clearly showing that I had been upgraded to a Premier Room with lounge access. My room was eventually ready at around 3:30pm.
The check-in experience set the tone for the rest of my stay. There was no briefing on breakfast hours, pool operating hours, hotel facilities, elite member benefits, or even the welcome points entitlement for Gold members. I had to figure out basic information such as the breakfast venue on my own. This felt out of touch for a hotel carrying the Sheraton brand.
The most alarming incident occurred later while I was in my room. Another guest suddenly entered using a valid keycard. This was a serious security breach that left me shocked and uncomfortable. Duty Manager Ammerta later explained that it was a room assignment mix-up and apologised.
Unfortunately, the problems did not end there. Shortly afterwards, I discovered that my own keycard had been deactivated and I was locked out of my room. I had to return to the front desk to fix it.
The confusion surrounding lounge access was equally frustrating. I was informed by Adlan that I had been upgraded to a Club Floor room but without lounge access. This directly contradicted what was displayed in the Marriott app. If the hotel has no intention of honouring lounge access, it should not be reflected in the guest’s reservation in the first place. Advertising a benefit and then denying it upon arrival leaves a poor impression and feels unnecessarily stingy.
To be fair, the room itself was clean. However, local TV channels intermittently stopped working throughout my stay. I did not even bother reporting the issue because by then I had already lost confidence in the hotel’s ability to respond efficiently. Even a simple request for a bucket of ice took an unreasonably long time.
What disappointed me most was the complete lack of meaningful service recovery. After the security incident and multiple operational failures, I sent feedback to the Duty Manager expecting a conversation or at least a proper response. Instead, an apology letter and a platter of snacks were sent to my room. While the gesture was noted, it felt impersonal and inadequate given the seriousness of the issues raised. No one followed up to discuss the concerns, understand the impact on the guest experience, or explain what would be done to prevent a recurrence.
Even at check-out, there was no effort to recover the situation. No acknowledgement, no follow-up, and no indication that the hotel genuinely understood the severity of what had happened.
The breakfast was good and probably the only standout aspect of the stay. The attached mall is also convenient, with a handful of eateries and a supermarket.
That said, a clean room and decent breakfast cannot compensate for a security lapse, repeated service failures, and an apparent lack of urgency in addressing guest concerns. What disappointed me most was not that mistakes were made, but how little effort was invested in making things right afterwards.
For a hotel marketed as a 5-star property, the service recovery was nowhere near 5-star standards. I have experienced far better ownership, accountability, and guest care at many 4-star hotels.
I arrived at 2:30pm and checked in with Adlan, only to be informed that my room was not ready which is still acceptable since standard check in is at 3pm. What puzzled me was that I was not invited to wait at the Club Lounge despite the Marriott Bonvoy app clearly showing that I had been upgraded to a Premier Room with lounge access. My room was eventually ready at around 3:30pm.
The check-in experience set the tone for the rest of my stay. There was no briefing on breakfast hours, pool operating hours, hotel facilities, elite member benefits, or even the welcome points entitlement for Gold members. I had to figure out basic information such as the breakfast venue on my own. This felt out of touch for a hotel carrying the Sheraton brand.
The most alarming incident occurred later while I was in my room. Another guest suddenly entered using a valid keycard. This was a serious security breach that left me shocked and uncomfortable. Duty Manager Ammerta later explained that it was a room assignment mix-up and apologised.
Unfortunately, the problems did not end there. Shortly afterwards, I discovered that my own keycard had been deactivated and I was locked out of my room. I had to return to the front desk to fix it.
The confusion surrounding lounge access was equally frustrating. I was informed by Adlan that I had been upgraded to a Club Floor room but without lounge access. This directly contradicted what was displayed in the Marriott app. If the hotel has no intention of honouring lounge access, it should not be reflected in the guest’s reservation in the first place. Advertising a benefit and then denying it upon arrival leaves a poor impression and feels unnecessarily stingy.
To be fair, the room itself was clean. However, local TV channels intermittently stopped working throughout my stay. I did not even bother reporting the issue because by then I had already lost confidence in the hotel’s ability to respond efficiently. Even a simple request for a bucket of ice took an unreasonably long time.
What disappointed me most was the complete lack of meaningful service recovery. After the security incident and multiple operational failures, I sent feedback to the Duty Manager expecting a conversation or at least a proper response. Instead, an apology letter and a platter of snacks were sent to my room. While the gesture was noted, it felt impersonal and inadequate given the seriousness of the issues raised. No one followed up to discuss the concerns, understand the impact on the guest experience, or explain what would be done to prevent a recurrence.
Even at check-out, there was no effort to recover the situation. No acknowledgement, no follow-up, and no indication that the hotel genuinely understood the severity of what had happened.
The breakfast was good and probably the only standout aspect of the stay. The attached mall is also convenient, with a handful of eateries and a supermarket.
That said, a clean room and decent breakfast cannot compensate for a security lapse, repeated service failures, and an apparent lack of urgency in addressing guest concerns. What disappointed me most was not that mistakes were made, but how little effort was invested in making things right afterwards.
For a hotel marketed as a 5-star property, the service recovery was nowhere near 5-star standards. I have experienced far better ownership, accountability, and guest care at many 4-star hotels.
Odgovor hotela
Napisano: 23. srp 2026.
Dear Valued Guest,
Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced during your stay, particularly regarding the room assignment, keycard issue, communication of benefits, and the overall service recovery.
We fully understand your concerns, especially regarding the security matter, and we regret that your experience did not reflect the standards expected of the Sheraton brand. Your feedback has been shared with our Front Office and leadership teams for immediate review and improvement.
We appreciate your kind comments regarding our breakfast, clean rooms, and convenient location. However, we acknowledge that these positives do not make up for the inconveniences faced.
We hope to have the opportunity to welcome you back in the future and provide you with the seamless and exceptional experience you deserve.
Warm regards,
Marketing Team
Sheraton Johor Bahru
Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced during your stay, particularly regarding the room assignment, keycard issue, communication of benefits, and the overall service recovery.
We fully understand your concerns, especially regarding the security matter, and we regret that your experience did not reflect the standards expected of the Sheraton brand. Your feedback has been shared with our Front Office and leadership teams for immediate review and improvement.
We appreciate your kind comments regarding our breakfast, clean rooms, and convenient location. However, we acknowledge that these positives do not make up for the inconveniences faced.
We hope to have the opportunity to welcome you back in the future and provide you with the seamless and exceptional experience you deserve.
Warm regards,
Marketing Team
Sheraton Johor Bahru
Pojedinci
Napisano: 5. ruj 2026.
Boravak: kol, 2026
August Stay
The experience from check-in up till check-out was great! I was assisted both times by Nurfarah from the Reception and she was gracious to say the least.
Interactions were pleasant, and her overall demeanour was nice. Room was great and clean.
Interactions were pleasant, and her overall demeanour was nice. Room was great and clean.
Snimio anonimni putnik
Napisano: 23. kol 2026.
Boravak: kol, 2026
Everything was great, except that the room type had a connecting room. The soundproof was not that great as we had guest on the other room. It wasn’t bad but do take note that if you are sensitive to noise you could hear some noise next door.
Snimio anonimni putnik
Napisano: 3. kol 2026.
Boravak: srp, 2026
Services like House keeping can be further improved. Also we were asked to pay to take away unfinished fruits. A very strange way to deal with food waste. Otherwise nice new hotel with long check during our stay
Vrlo dobra lokacija
#05-01A, Menara SKS, Jalan Storey, Bukit Senyum,, Johor Bahru, 80300, Malezija|1,63 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Sheraton Johor Bahru: često postavljana pitanja
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