JW Marriott Hotel Kuala Lumpur
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
Hotel JW Marriott Kuala Lumpur smješten je uz šetalište Bintang u Zlatnom trokutu i nudi smještaj unutar užurbanog centra Kuala Lumpura.
Recenzije od 
Obitelji
Napisano: 19. srp 2026.
Most Delicious Roti Canai By Chef Sultan
We recently enjoyed a wonderful stay at the JW Marriott Hotel Kuala Lumpur, specifically utilizing suites 2224, 2222, and room 2220.
The service throughout our visit was truly amazing, and we would like to extend our sincere appreciation to the entire team for ensuring such a seamless and comfortable experience.
We were particularly impressed by the culinary offerings; our absolute favorite was the superb, chewy roti canai prepared by Chef Sultan. It was a highlight of our dining experience.
Si Thu
Sultana
Raj
Habib
Rebecca
Kyaw
Aminur
Rashed
Musa
Rajib
Chef Zen
Karan
Azlan
Shakil
Tilega
Adam Shook
Afiq Shook
Nay Tun
Saiful
Chef Hassan
Fauzi
Noor
Chef Sultan
Chef Raju
Christy
Chef Hamidul
May
Chef Islam
Sai Tun
The dedication to service excellence displayed by this team made our time in Bukit Bintang truly special. We look forward to returning soon.
The service throughout our visit was truly amazing, and we would like to extend our sincere appreciation to the entire team for ensuring such a seamless and comfortable experience.
We were particularly impressed by the culinary offerings; our absolute favorite was the superb, chewy roti canai prepared by Chef Sultan. It was a highlight of our dining experience.
Si Thu
Sultana
Raj
Habib
Rebecca
Kyaw
Aminur
Rashed
Musa
Rajib
Chef Zen
Karan
Azlan
Shakil
Tilega
Adam Shook
Afiq Shook
Nay Tun
Saiful
Chef Hassan
Fauzi
Noor
Chef Sultan
Chef Raju
Christy
Chef Hamidul
May
Chef Islam
Sai Tun
The dedication to service excellence displayed by this team made our time in Bukit Bintang truly special. We look forward to returning soon.
Pojedinci
Napisano: 1. ruj 2026.
Boravak: kol, 2026
Dysfunctional frontdesk!
I made a reservation for a two-night stay approximately two months before my arrival. As an Ambassador Elite member, I requested a 5:00 a.m. check-in through the 24-hour check-in benefit. My Ambassador helped arrange it, and I received an email confirming both the early check-in and an upgrade. To be certain, I also called Ambassador Service and reconfirmed the arrangement before cancelling my backup reservation at The Westin.
Unfortunately, my check-in experience was very disappointing. When I arrived, there was no room confirmed for me, and I had not received any notification through the Marriott app. I had to show the front-desk staff the email confirming my 5:00 a.m. check-in and upgrade. After booking well in advance and taking several steps to verify the arrangement, this was an unnecessarily stressful beginning to my stay.
I was eventually assigned a one-bedroom suite on the 28th floor. The suite was spacious, well maintained, and equipped with good amenities. Everything appeared to be in good condition, although I did not find the bed particularly comfortable.
The executive lounge was the best part of my stay. The service was excellent, and the lounge staff were attentive, welcoming, and professional. They did a great job and were the saving grace of the overall experience.
Housekeeping was also good. I requested daily housekeeping, and the team properly made the bed and cleaned the bedroom, bathroom, and other areas of the suite.
I had breakfast at the restaurant, which offered a wide variety of food and plenty of choices. The live counters were busy, but orders were prepared and served quickly. However, there did not appear to be anyone managing the seating. Guests were simply expected to find a table and sit wherever one was available, which felt somewhat awkward and unorganized for a hotel of this level.
The elevator service was another source of frustration. Whether going up or down, the elevators seemed to stop at almost every floor, making each trip unnecessarily time-consuming.
I checked out at approximately 3:30 a.m., but the front desk appeared to be unattended at that time.
Considering the complete experience, I would likely choose The Westin or St. Regis during my next visit to Kuala Lumpur.
Unfortunately, my check-in experience was very disappointing. When I arrived, there was no room confirmed for me, and I had not received any notification through the Marriott app. I had to show the front-desk staff the email confirming my 5:00 a.m. check-in and upgrade. After booking well in advance and taking several steps to verify the arrangement, this was an unnecessarily stressful beginning to my stay.
I was eventually assigned a one-bedroom suite on the 28th floor. The suite was spacious, well maintained, and equipped with good amenities. Everything appeared to be in good condition, although I did not find the bed particularly comfortable.
The executive lounge was the best part of my stay. The service was excellent, and the lounge staff were attentive, welcoming, and professional. They did a great job and were the saving grace of the overall experience.
Housekeeping was also good. I requested daily housekeeping, and the team properly made the bed and cleaned the bedroom, bathroom, and other areas of the suite.
I had breakfast at the restaurant, which offered a wide variety of food and plenty of choices. The live counters were busy, but orders were prepared and served quickly. However, there did not appear to be anyone managing the seating. Guests were simply expected to find a table and sit wherever one was available, which felt somewhat awkward and unorganized for a hotel of this level.
The elevator service was another source of frustration. Whether going up or down, the elevators seemed to stop at almost every floor, making each trip unnecessarily time-consuming.
I checked out at approximately 3:30 a.m., but the front desk appeared to be unattended at that time.
Considering the complete experience, I would likely choose The Westin or St. Regis during my next visit to Kuala Lumpur.
Odgovor hotela
Napisano: 5. ruj 2026.
Dear Srib155,
Please accept my sincere apologies for the disappointing start to your stay and I fully understand how frustrating this must have been, especially after you had taken the time to reconfirm the arrangement with Ambassador Service.
I am pleased to know that you enjoyed the spacious suite, our Housekeeping service, and especially the Executive Lounge team. Thank you for recognizing their attentive and professional service I will be sure to share your kind words with the team.
We also take note of your comments regarding the breakfast seating arrangements, elevator efficiency, and the unattended Front Desk during your early departure. These are certainly areas where we need to do better, and your feedback has been shared with the respective teams for follow-up.
Thank you for your feedback.
Warm regards,
Cherlyn
JW Marriott Kuala Lumpur
Please accept my sincere apologies for the disappointing start to your stay and I fully understand how frustrating this must have been, especially after you had taken the time to reconfirm the arrangement with Ambassador Service.
I am pleased to know that you enjoyed the spacious suite, our Housekeeping service, and especially the Executive Lounge team. Thank you for recognizing their attentive and professional service I will be sure to share your kind words with the team.
We also take note of your comments regarding the breakfast seating arrangements, elevator efficiency, and the unattended Front Desk during your early departure. These are certainly areas where we need to do better, and your feedback has been shared with the respective teams for follow-up.
Thank you for your feedback.
Warm regards,
Cherlyn
JW Marriott Kuala Lumpur
Obitelji
Napisano: 3. ruj 2026.
Boravak: kol, 2026
Centric and comfortable hotel, but maybe needed for a better fitting into the Marriot standards
Hotel with excellent location and good service. But it didn't meet the standards for a Marriot hotel in what respects to food offer and services in the pool.
Snimio anonimni putnik
Napisano: 1. ruj 2026.
Boravak: kol, 2026
Beautiful renovations especially on the lower floors. Location is the best in KL as literally the Pavillion is across the road. Amazing customer service and breakfast buffet is WOW. Only stay there when in KL. Have compared to many hotels in the area. Still number 1 especially now with renovations fully complete.
Snimio anonimni putnik
Napisano: 20. kol 2026.
Boravak: kol, 2026
Excellent staff and amazing location but bad for business meetings. There is no lobby, no tables or sofas to sit for a meeting like in every other hotel. There is a bar area in the basement which opens at 12 so I did not know where to have meetings and I ended up going to a coffee shop nearby which was quite embarrassing with my customers.
What is supposed to be the lobby is another entrance to a shopping mall. The moment you enter you have the feeling they want you to shop. Even next to the check in counter there is a shop. I went by the pool once with the laptop but over there the wifi is so poor that is impossible to work. The hotel was packed with people but definitely not for me as I don’t consider this a five star hotel. So no more Marriott for me!
What is supposed to be the lobby is another entrance to a shopping mall. The moment you enter you have the feeling they want you to shop. Even next to the check in counter there is a shop. I went by the pool once with the laptop but over there the wifi is so poor that is impossible to work. The hotel was packed with people but definitely not for me as I don’t consider this a five star hotel. So no more Marriott for me!
Izvrsna lokacija
183, Jalan Bukit Bintang, Kuala Lumpur, 55100, Malezija|0,56 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
JW Marriott Hotel Kuala Lumpur: često postavljana pitanja
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