Ibis Casa-Voyageurs
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Centar za fitness
24-satna recepcija
Restoran
Više o hotelu Ibis Casa-Voyageurs
Ibis Casa-Voyageurs
Ibis Casa Voyageurs nalazi se na 3 minute hoda od željezničke stanice Casa-Voyageurs i nudi besplatni WiFi u cijelom objektu. Gosti mogu uživati u restoranu u sklopu objekta. Sobe su opremljene TV-om ravnog ekrana sa satelitskim programima.
Recenzije od 
Pojedinci
IN
Napisano: 12. srp 2026.
Amazing hotel
Amazing hotel wonderful staff
One day prior o was staying with ibis markish which was really bad AC was as not working
This hotel amazing thanks for every thing
Live the small Hearn garden
One day prior o was staying with ibis markish which was really bad AC was as not working
This hotel amazing thanks for every thing
Live the small Hearn garden
Odgovor hotela
Napisano: 15. srp 2026.
Dear Mr. Singh,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to know that you enjoyed your stay with us and that our team contributed to making your experience a pleasant one. We are also pleased to hear that you appreciated our hotel and the small garden area, which we hope added a touch of comfort and relaxation to your stay.
Your kind words are a great encouragement to our entire team, and we truly appreciate your recognition.
We look forward to welcoming you back again soon and providing you with another enjoyable experience.
Kind regards,
The Hotel Team
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to know that you enjoyed your stay with us and that our team contributed to making your experience a pleasant one. We are also pleased to hear that you appreciated our hotel and the small garden area, which we hope added a touch of comfort and relaxation to your stay.
Your kind words are a great encouragement to our entire team, and we truly appreciate your recognition.
We look forward to welcoming you back again soon and providing you with another enjoyable experience.
Kind regards,
The Hotel Team
Obitelji
Napisano: 10. kol 2026.
Blood-Stained Sheets, Broken Promises & Ignored Escalations — Why Is Accor Management Silent?
I stayed at the ibis Casa-Voyageurs Casablanca from September 8–9, 2025. What should have been an effortless one-night stay near the train station has turned into an 11-month ordeal. Beyond the unacceptable room conditions and hostile service, the core issue is the complete breakdown of management accountability.
The Initial Incident
My stay required multiple room changes due to non-functioning air conditioning. In one assigned room, I found torn curtains with holes and what appeared to be bloodstains on the bedsheet. When I phoned reception to address this serious hygiene issue, my calls were repeatedly cut off. Going downstairs in person resulted in an extremely hostile interaction with the receptionist, Emma.
Unfulfilled Commitments
On November 6, 2025, I had a recorded telephone conversation with Mr. Taha Benmoussa. During that call, he stated that Emma had been removed from her position following her conduct towards me, and told me that the refund would be made by the receptionist herself within the following week.
I have retained the recording of this entire conversation.
That refund was never provided.
Instead, after months of exhausting follow-ups, Accor offered a paltry 1,500 ALL Reward points (~€30).
Questions for Management & Accor Leadership
To Mr. Hicham Berrada, General Manager: Why have you consistently ignored my emails and direct attempts to resolve a recorded refund commitment made by your hotel's management team? What level of service recovery does your office actually oversee?
To Mr. Taha Benmoussa: Why do you sign off as “Assistant Hébergement” in direct customer communications, yet represent the “General Manager’s Office” on public Tripadvisor responses? More importantly, why make a refund commitment on a recorded call if it was ultimately not going to be honoured?
To Accor Customer Care & Senior Corporate Management: Why is a paying guest expected to absorb the consequences of unhygienic room conditions, hostile service and almost 11 months of unanswered or unresolved follow-ups? At what point does Accor step in to ensure accountability at the property level?
Conclusion
I have retained full evidence, including date-stamped photographs, complete email trails, weather records and the recorded telephone conversation relating to the refund commitment.
I gave this property and Accor nearly a year to handle this privately before deciding to take my experience public.
Why should a customer have to endure almost a year of follow-ups for a documented complaint?
Look past the convenient location. Based on my experience, if something goes wrong, getting management to take responsibility can become an extremely long and frustrating process. I strongly advise travelers to think twice before staying at this hotel.
The Initial Incident
My stay required multiple room changes due to non-functioning air conditioning. In one assigned room, I found torn curtains with holes and what appeared to be bloodstains on the bedsheet. When I phoned reception to address this serious hygiene issue, my calls were repeatedly cut off. Going downstairs in person resulted in an extremely hostile interaction with the receptionist, Emma.
Unfulfilled Commitments
On November 6, 2025, I had a recorded telephone conversation with Mr. Taha Benmoussa. During that call, he stated that Emma had been removed from her position following her conduct towards me, and told me that the refund would be made by the receptionist herself within the following week.
I have retained the recording of this entire conversation.
That refund was never provided.
Instead, after months of exhausting follow-ups, Accor offered a paltry 1,500 ALL Reward points (~€30).
Questions for Management & Accor Leadership
To Mr. Hicham Berrada, General Manager: Why have you consistently ignored my emails and direct attempts to resolve a recorded refund commitment made by your hotel's management team? What level of service recovery does your office actually oversee?
To Mr. Taha Benmoussa: Why do you sign off as “Assistant Hébergement” in direct customer communications, yet represent the “General Manager’s Office” on public Tripadvisor responses? More importantly, why make a refund commitment on a recorded call if it was ultimately not going to be honoured?
To Accor Customer Care & Senior Corporate Management: Why is a paying guest expected to absorb the consequences of unhygienic room conditions, hostile service and almost 11 months of unanswered or unresolved follow-ups? At what point does Accor step in to ensure accountability at the property level?
Conclusion
I have retained full evidence, including date-stamped photographs, complete email trails, weather records and the recorded telephone conversation relating to the refund commitment.
I gave this property and Accor nearly a year to handle this privately before deciding to take my experience public.
Why should a customer have to endure almost a year of follow-ups for a documented complaint?
Look past the convenient location. Based on my experience, if something goes wrong, getting management to take responsibility can become an extremely long and frustrating process. I strongly advise travelers to think twice before staying at this hotel.
Skupine
Napisano: 25. lip 2026.
Boravak: lip, 2026
Good location and hospitality, good room and breakfast.
Hotel very well located, especially for those who intend to use the rail network as the Gare de Casablanca Voyajeurs is right in front.
Well-sized and nice rooms, excellent bed, very nice breakfast.
Very kind reception and support provided in all circumstances in which we requested it from the receptionist Imane, its supervisor Taha as well as the receptionist Said.
It is the right choice of the next circumstance in which we can visit Casablanca.
Excellent price/quality ratio.
Well-sized and nice rooms, excellent bed, very nice breakfast.
Very kind reception and support provided in all circumstances in which we requested it from the receptionist Imane, its supervisor Taha as well as the receptionist Said.
It is the right choice of the next circumstance in which we can visit Casablanca.
Excellent price/quality ratio.
Odgovor hotela
Napisano: 30. lip 2026.
Prezado hóspede,
Muito obrigado por dedicar um tempo para compartilhar a sua excelente avaliação sobre a sua estadia no ibis Casa Voyageurs.
Ficamos extremamente felizes em saber que apreciou a nossa localização privilegiada em frente à estação Casablanca Voyageurs, o conforto do quarto, a qualidade da cama e o nosso pequeno-almoço.
Agradecemos especialmente pelos seus elogios à nossa equipa. Será um grande prazer transmitir as suas palavras de reconhecimento à Imane, ao Taha e ao Said. Eles ficarão muito felizes em saber que contribuíram para tornar a sua estadia tão agradável.
É uma enorme satisfação saber que pretende escolher o ibis Casa Voyageurs novamente na sua próxima visita a Casablanca. Comentários como o seu são a maior recompensa pelo nosso empenho diário.
Será um prazer recebê-lo novamente em breve.
Atenciosamente,
A Equipa do ibis Casa Voyageurs
Muito obrigado por dedicar um tempo para compartilhar a sua excelente avaliação sobre a sua estadia no ibis Casa Voyageurs.
Ficamos extremamente felizes em saber que apreciou a nossa localização privilegiada em frente à estação Casablanca Voyageurs, o conforto do quarto, a qualidade da cama e o nosso pequeno-almoço.
Agradecemos especialmente pelos seus elogios à nossa equipa. Será um grande prazer transmitir as suas palavras de reconhecimento à Imane, ao Taha e ao Said. Eles ficarão muito felizes em saber que contribuíram para tornar a sua estadia tão agradável.
É uma enorme satisfação saber que pretende escolher o ibis Casa Voyageurs novamente na sua próxima visita a Casablanca. Comentários como o seu são a maior recompensa pelo nosso empenho diário.
Será um prazer recebê-lo novamente em breve.
Atenciosamente,
A Equipa do ibis Casa Voyageurs
Poslovni putnici
Napisano: 22. lip 2026.
Boravak: svi, 2026
Welcoming hotel.
I stayed at this hotel for 14 days; I was in Casablanca for work. I greatly appreciated the value for money, the location, in front of the station and the tram stop, yet still quite quiet, considering the traffic in Casablanca; it is not on a main road and is well soundproofed. The windows in the room can be fully opened. The staff is almost all very kind and friendly. The breakfast is good. There is an option to dine at the restaurant. The bed is comfortable, and the bathroom and shower are small but have everything you need. Two things I did not appreciate: the carpet in the room and the fact that there is no fridge or kettle. I would gladly return.
Odgovor hotela
Napisano: 24. lip 2026.
Gentile Marta,
La ringraziamo sinceramente per aver condiviso la sua esperienza e per aver scelto il nostro hotel durante il suo soggiorno di lavoro a Casablanca.
Siamo lieti di sapere che ha apprezzato il rapporto qualità-prezzo, la posizione strategica dell'hotel, il comfort della camera, la colazione e la cordialità del nostro personale. È particolarmente gratificante sapere che la tranquillità della struttura e l'insonorizzazione delle camere hanno contribuito a rendere piacevole il suo soggiorno.
La ringraziamo inoltre per i suoi preziosi suggerimenti riguardo alla moquette e all'assenza di frigorifero e bollitore in camera. I commenti dei nostri ospiti sono molto importanti e ci aiutano a migliorare continuamente i nostri servizi.
Siamo felici di leggere che tornerebbe volentieri da noi e non vediamo l'ora di accoglierla nuovamente in occasione della sua prossima visita a Casablanca.
Cordiali saluti,
La Direzione
La ringraziamo sinceramente per aver condiviso la sua esperienza e per aver scelto il nostro hotel durante il suo soggiorno di lavoro a Casablanca.
Siamo lieti di sapere che ha apprezzato il rapporto qualità-prezzo, la posizione strategica dell'hotel, il comfort della camera, la colazione e la cordialità del nostro personale. È particolarmente gratificante sapere che la tranquillità della struttura e l'insonorizzazione delle camere hanno contribuito a rendere piacevole il suo soggiorno.
La ringraziamo inoltre per i suoi preziosi suggerimenti riguardo alla moquette e all'assenza di frigorifero e bollitore in camera. I commenti dei nostri ospiti sono molto importanti e ci aiutano a migliorare continuamente i nostri servizi.
Siamo felici di leggere che tornerebbe volentieri da noi e non vediamo l'ora di accoglierla nuovamente in occasione della sua prossima visita a Casablanca.
Cordiali saluti,
La Direzione
Obitelji
Napisano: 20. svi 2026.
Boravak: svi, 2026
Very good stay
It is calm, clean, and very comfortable. The staff is exceptional: smiling, helpful, and very professional. A very pleasant stay; I recommend it without hesitation.
Odgovor hotela
Napisano: 22. svi 2026.
Chère Hanan,
Nous vous remercions chaleureusement pour votre magnifique commentaire concernant votre séjour à ibis Casa Voyageurs.
Nous sommes ravis d’apprendre que vous avez apprécié le calme, la propreté et le confort de notre hôtel. Vos compliments envers notre personnel nous touchent particulièrement ; savoir que vous avez trouvé notre équipe souriante, serviable et professionnelle est une véritable récompense pour nous.
Merci également pour votre recommandation. Ce sera un grand plaisir de vous accueillir de nouveau lors d’un prochain séjour.
Cordialement,
Equipe ibis casa voyageurs
Nous vous remercions chaleureusement pour votre magnifique commentaire concernant votre séjour à ibis Casa Voyageurs.
Nous sommes ravis d’apprendre que vous avez apprécié le calme, la propreté et le confort de notre hôtel. Vos compliments envers notre personnel nous touchent particulièrement ; savoir que vous avez trouvé notre équipe souriante, serviable et professionnelle est une véritable récompense pour nous.
Merci également pour votre recommandation. Ce sera un grand plaisir de vous accueillir de nouveau lors d’un prochain séjour.
Cordialement,
Equipe ibis casa voyageurs
Izvrsna lokacija
Casavoyageurs، Place De La Gare, Bd Ba Hmad, Anfa, Casablanca, 20500, Maroko|4,13 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
7 € (oko 65 MAD osobi)
Vrijeme doručka
Pon – ned od 06:30 do 10:00
Goste se moli da unaprijed obavijeste smještajni objekt Ibis Casa Voyageurs o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. U ovom se objektu zbog koronavirusa (COVID-19) trenutačno provode dodatne sigurnosne i higijenske mjere. Usluge pružanja hrane i pića u ovom objektu možda su ograničene ili nedostupne zbog koronavirusa (COVID-19). Ovaj objekt zbog koronavirusa (COVID-19) poduzima korake kako bi se zaštitila sigurnost gostiju i osoblja. Određene usluge i sadržaji možda su ograničeni ili nedostupni zbog toga. Ovaj je objekt zbog koronavirusa (COVID-19) skratio radno vrijeme recepcije i osoblja. Zbog koronavirusa (COVID-19) potrebno je nositi masku za lice u svim unutarnjim zajedničkim prostorijama. Please note that breakfast will be offered as Iftar meal during Ramadan for guests fasting during their stays.
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
Ibis Casa-Voyageurs: često postavljana pitanja
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