Chambres d'hôtes - Écohâme - Guitar Palace
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Usluge
Više o hotelu Chambres d'hôtes - Écohâme - Guitar Palace
Chambres d'hôtes - Écohâme - Guitar Palace
Objekt Chambres d'hôtes - Écohâme - Guitar Palace u gradu 'Ouazzane' nudi pogled na planinu, vanjski bazen, vrt, zajednički salon i terasu. U cijelom objektu na raspolaganju je besplatan WiFi, a dostupno je i besplatno privatno parkiralište.
Napisano: 16. kol 2026.
Boravak: srp, 2026
It is fine for an overnight stay.
Napisano: 22. kol 2025.
Boravak: kol, 2025
Amazing place
Napisano: 24. lip 2025.
Boravak: lip, 2025
An amazing place
An evening and a night without false notes, where every chord fell right: the warm welcome, the inventive cuisine, the authentic exchanges with the owner and the inspired cook.
Fruit and vegetables come from the garden, without treatment, full of flavor and simplicity.
A real moment of comfort, a blessing on this sacred land of Ouezzane.
Napisano: 20. lip 2025.
Boravak: lip, 2025
I do not recommend this !
The biggest issue with this hotel is the owner, who also acts as the manager. He was unwelcoming and dismissive. Any question or request was met with an unhelpful, almost hostile attitude. Guest comfort clearly isn’t a priority here there’s no hospitality, no warmth, and certainly no effort to make anyone feel at ease.
After two days, a serious incident occurred. The A/C in one of our colleague’s rooms stopped working during an intense heatwave (43°C). When he approached the manager for help, the response was shockingly careless. The manager simply walked into the room, opened the windows, turned off the lights, and said, “You can sleep now.” When our colleague explained that sleeping with open windows and insects everywhere wasn’t acceptable, the manager accused him of breaking the A/C.
Shortly after, as we gathered to find a solution, a woman working with the manager joined in and said, "We prefer two foreigners over all of you. You're just causing problems. We don’t need your money anyway.” She then proceeded to boast about their wealth, all because someone had asked for a basic service—either to fix the A/C or change the room. Her comments were discriminatory and deeply disrespectful.
Other issues included very poor network connectivity (due to the hotel's remote location, and their Wi-Fi didn’t work at all. There were also occasional power outages, though that was less of a concern compared to the management’s behavior.
On a positive note, the young kids working in the garden and kitchen were polite.
The hotel may look nice from the outside, but the atmosphere is cold and uninviting.
If you’re looking for a peaceful stay where you’ll be treated with respect and basic decency, I strongly recommend choosing another place.
Odgovor hotela
Napisano: 22. lip 2025.
1. Regarding Accusations of "Arrogance" and "Rudeness"
We simply reiterated basic community standards, which are standard in any hospitality establishment:
- No smoking or consumption of illicit substances;
- Respect for quiet hours (no disruptive noise until 2 AM);
- Courtesy toward staff and other guests;
- Respect for others’ privacy (unauthorized entry into rooms is strictly prohibited).
Individual freedom ends where others’ rights begin.
2. The Air Conditioning Incident
One member of your group, visibly in an inappropriate state, behaved aggressively toward our staff, demanding an immediate refund despite your stay being fully covered by an agency. Our professional intervention prevented further escalation.
3. Claims of a "Dirty" Pool
A surprising complaint, given that your group spent over 12 consecutive hours there daily (from 2 PM until 2 AM). Our hygiene protocols are strict and well-documented.
4. Internet Connectivity Issues
Like the rest of the region, we do not have fiber optic or ADSL but offer a fully functional 4G connection (32 Mbps). Your repeated complaints—unrelated to actual service quality—appeared aimed at pressuring us into an unjustified refund.
Our establishment serves both international and local guests, with numerous objective reviews on Booking, Google, and TripAdvisor confirming the quality of our service. These malicious, clearly coordinated reviews harm not only our reputation but also that of the institution you represent.
We remain open to respectful dialogue but stand firm on two principles:
- Respect for our rules and staff;
- Defending the truth against baseless allegations.
Napisano: 16. kol 2024.
Boravak: kol, 2024
Idyllic
The setting is simply beautiful, surrounded by calm and beauty.
The welcome was very friendly, thanks to the kindness of Mr Mohamed, the property owner, who knew how to put us at ease from our arrival and was attentive to our every need.
The food was a real delight, a big thank you to Halima, the cook, for her incredible culinary talents, every meal was a pleasure.
A perfect stay that will remain engraved forever!
Lokacija
Ouazzane, Route de Fès, Km10, Douar el Anser, Maroko|1,54 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
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