Pullman Mazagan Royal Golf & Spa
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Više o hotelu Pullman Mazagan Royal Golf & Spa
Pullman Mazagan Royal Golf & Spa
Pullman Mazagan Royal Golf and Spa nalazi se u velikom parku, 90 km od Casablance. Nudi luksuzan smještaj i pogled na ocean. Pullman Mazagan nudi bazen. Smješten je na jednom od najboljih golf terena u Maroku.
Recenzije od 
Obitelji
Napisano: 27. lip 2026.
Boravak: ruj, 2025
Wonderful stay – absolutely recommendable.
The hotel is just a few minutes' walk from the beach and offers a pleasantly quiet atmosphere – ideal for unwinding. It was especially nice to take a walk to the sea in the morning before breakfast and enjoy the sunrise.
Our room was impeccably clean and well maintained. After a long day, we could wonderfully relax there, and small details like the lovingly folded towels made us very happy. The breakfast also impressed with fresh, regional ingredients – especially the freshly squeezed orange juice was a delight. Once we were even asked if we would like to try something special – this personal service impressed us.
A heartfelt thank you goes to Ms. Fatima for the delicious, freshly prepared Msamen. She even briefly showed us the preparation – a real highlight.
We would also like to highlight Mr. Adelnebi (Service Manager) and his friendly, competent team, who always took care of us attentively. One morning particularly stands out, when he spontaneously organized a particularly nice table for us.
We greatly enjoyed our stay and look forward to seeing you again. Thank you very much to the entire team!
Our room was impeccably clean and well maintained. After a long day, we could wonderfully relax there, and small details like the lovingly folded towels made us very happy. The breakfast also impressed with fresh, regional ingredients – especially the freshly squeezed orange juice was a delight. Once we were even asked if we would like to try something special – this personal service impressed us.
A heartfelt thank you goes to Ms. Fatima for the delicious, freshly prepared Msamen. She even briefly showed us the preparation – a real highlight.
We would also like to highlight Mr. Adelnebi (Service Manager) and his friendly, competent team, who always took care of us attentively. One morning particularly stands out, when he spontaneously organized a particularly nice table for us.
We greatly enjoyed our stay and look forward to seeing you again. Thank you very much to the entire team!
Odgovor hotela
Napisano: 29. lip 2026.
Dear Guest,
Thank you very much for your wonderful review and for taking the time to share your experience with us.
We are delighted to know that you enjoyed the peaceful atmosphere of our hotel and our proximity to the beach. Starting the day with a sunrise walk by the sea truly is something special and we are pleased that you were able to experience and enjoy it during your stay.
It is especially rewarding to hear that you appreciated the cleanliness and comfort of your room as well as the thoughtful touches prepared by our housekeeping team. We are also delighted that our breakfast selection, particularly the fresh regional products and freshly squeezed orange juice, contributed positively to your stay.
Your kind words regarding Ms. Fatima will certainly be shared with her. We would also like to thank you for recognizing Mr. Adenbi and his team. Providing attentive and personalized service is our priority and we are pleased that their dedication helped make your stay even more special.
It was a pleasure to welcome you and we very much look forward to welcoming you back for another memorable stay in the near future.
Best regards,
Thank you very much for your wonderful review and for taking the time to share your experience with us.
We are delighted to know that you enjoyed the peaceful atmosphere of our hotel and our proximity to the beach. Starting the day with a sunrise walk by the sea truly is something special and we are pleased that you were able to experience and enjoy it during your stay.
It is especially rewarding to hear that you appreciated the cleanliness and comfort of your room as well as the thoughtful touches prepared by our housekeeping team. We are also delighted that our breakfast selection, particularly the fresh regional products and freshly squeezed orange juice, contributed positively to your stay.
Your kind words regarding Ms. Fatima will certainly be shared with her. We would also like to thank you for recognizing Mr. Adenbi and his team. Providing attentive and personalized service is our priority and we are pleased that their dedication helped make your stay even more special.
It was a pleasure to welcome you and we very much look forward to welcoming you back for another memorable stay in the near future.
Best regards,
Obitelji
Napisano: 7. srp 2026.
Boravak: srp, 2026
Humiliation staff rudeness
The most ridiculous experience and the most humiliating ever I’m still A guest here and literally I can’t wait to check out and leave this property
Obitelji
Napisano: 6. srp 2026.
Boravak: srp, 2026
Horrible!!
I am currently staying at the Pullman Royal Golf El Jadida under a fully prepaid three-night reservation. I traveled from overseas to Morocco to spend a very limited amount of time with my mother, and we chose this hotel with the expectation of enjoying a relaxing and memorable stay together. Instead, what should have been a pleasant experience turned into one of the most humiliating and disappointing hotel experiences I have ever encountered.
Our first day at the hotel was unremarkable but acceptable. However, on our second evening, after spending the day at the beach, my mother and I went to dine at Patcha Mama, one of the hotel’s restaurants. As I was assisting my mother, who has mobility limitations due to knee problems, with pulling out a chair and helping her sit down, we were abruptly approached by a staff member whom I later learned was part of the housekeeping team.
Without greeting us, identifying herself, or making any attempt to determine whether we were registered guests or restaurant patrons, she stated, “This area is only for paying customers. If you want to take pictures, go over there.”
I was stunned. We were not taking photographs. We were attempting to sit down for dinner. More importantly, we were paying guests of the hotel with a prepaid reservation. The employee made an immediate assumption that we did not belong there without asking a single question. Her conduct was not only unprofessional, but deeply disrespectful and humiliating.
The interaction left me questioning whether we were judged based on our appearance because we did not fit the stereotype of international tourists. Whether or not discrimination was intended, that is unquestionably how the experience made us feel. No guest should ever be placed in a position where they are made to feel unwelcome or treated as though they must prove they have the right to be on the property they have paid to enjoy.
I have traveled extensively and stayed in luxury and international hotels around the world. Never have I experienced a member of staff making such an unfounded assumption or addressing a guest in such an accusatory and dismissive manner.
Security was contacted, and the manager eventually came to address the situation. Unfortunately, his response compounded our discomfort rather than resolving it. Instead of handling the matter discreetly and professionally, he brought the employee directly to us and asked her to apologize in our presence. This forced us to relive an already humiliating encounter and placed us in another uncomfortable position. It demonstrated a lack of understanding of how to appropriately manage a guest complaint involving potential discrimination and public embarrassment.
While the manager did apologize, he failed to explain what actions would be taken to address the employee’s conduct, what measures would be implemented to prevent similar incidents, or how the hotel intended to restore our confidence as guests. There was no indication that the seriousness of the incident was fully understood.
Instead, we were offered tea and cake—an inappropriate gesture given the nature of the complaint. Our concern was never about receiving complimentary food or beverages. It was about dignity, respect, accountability, and ensuring that no other guest experiences the same treatment.
As a hospitality manager myself, I understand that service failures can occur. However, exceptional hospitality is measured not by the absence of mistakes, but by the professionalism, empathy, and accountability demonstrated when those mistakes happen. In this case, both the initial incident and the subsequent handling by management fell significantly below the standards expected of an international hotel operating under the Pullman brand.
This experience has irreparably damaged my confidence in this property. Rather than creating positive memories during the limited time I have with my mother, the hotel left us feeling embarrassed, disrespected, and unwelcome.
I urge senior management to conduct a thorough review of this incident, provide comprehensive customer service and diversity awareness training to all employees, and ensure that appropriate corrective action is taken. Every guest deserves to be treated with courtesy, dignity, and respect—regardless of appearance, nationality, or assumptions made by staff.
Unfortunately, because of this experience, I cannot recommend this hotel and will not return in the future.
Our first day at the hotel was unremarkable but acceptable. However, on our second evening, after spending the day at the beach, my mother and I went to dine at Patcha Mama, one of the hotel’s restaurants. As I was assisting my mother, who has mobility limitations due to knee problems, with pulling out a chair and helping her sit down, we were abruptly approached by a staff member whom I later learned was part of the housekeeping team.
Without greeting us, identifying herself, or making any attempt to determine whether we were registered guests or restaurant patrons, she stated, “This area is only for paying customers. If you want to take pictures, go over there.”
I was stunned. We were not taking photographs. We were attempting to sit down for dinner. More importantly, we were paying guests of the hotel with a prepaid reservation. The employee made an immediate assumption that we did not belong there without asking a single question. Her conduct was not only unprofessional, but deeply disrespectful and humiliating.
The interaction left me questioning whether we were judged based on our appearance because we did not fit the stereotype of international tourists. Whether or not discrimination was intended, that is unquestionably how the experience made us feel. No guest should ever be placed in a position where they are made to feel unwelcome or treated as though they must prove they have the right to be on the property they have paid to enjoy.
I have traveled extensively and stayed in luxury and international hotels around the world. Never have I experienced a member of staff making such an unfounded assumption or addressing a guest in such an accusatory and dismissive manner.
Security was contacted, and the manager eventually came to address the situation. Unfortunately, his response compounded our discomfort rather than resolving it. Instead of handling the matter discreetly and professionally, he brought the employee directly to us and asked her to apologize in our presence. This forced us to relive an already humiliating encounter and placed us in another uncomfortable position. It demonstrated a lack of understanding of how to appropriately manage a guest complaint involving potential discrimination and public embarrassment.
While the manager did apologize, he failed to explain what actions would be taken to address the employee’s conduct, what measures would be implemented to prevent similar incidents, or how the hotel intended to restore our confidence as guests. There was no indication that the seriousness of the incident was fully understood.
Instead, we were offered tea and cake—an inappropriate gesture given the nature of the complaint. Our concern was never about receiving complimentary food or beverages. It was about dignity, respect, accountability, and ensuring that no other guest experiences the same treatment.
As a hospitality manager myself, I understand that service failures can occur. However, exceptional hospitality is measured not by the absence of mistakes, but by the professionalism, empathy, and accountability demonstrated when those mistakes happen. In this case, both the initial incident and the subsequent handling by management fell significantly below the standards expected of an international hotel operating under the Pullman brand.
This experience has irreparably damaged my confidence in this property. Rather than creating positive memories during the limited time I have with my mother, the hotel left us feeling embarrassed, disrespected, and unwelcome.
I urge senior management to conduct a thorough review of this incident, provide comprehensive customer service and diversity awareness training to all employees, and ensure that appropriate corrective action is taken. Every guest deserves to be treated with courtesy, dignity, and respect—regardless of appearance, nationality, or assumptions made by staff.
Unfortunately, because of this experience, I cannot recommend this hotel and will not return in the future.
Obitelji
Napisano: 23. lip 2026.
Boravak: lip, 2026
Disappointing
Dear Director,
I am writing to you while I am still currently staying at your establishment and my departure is scheduled for tomorrow.
As a hotel director, I am particularly sensitive to the quality of service and the customer experience. It is therefore with some disappointment that I wish to bring to your attention several points that seem incompatible with the positioning and rates practiced by your establishment.
We paid nearly 7,000 dirhams for two nights, an amount that naturally creates a high level of expectation. However, this morning, we experienced a water outage that lasted more than an hour. I can perfectly understand that a technical incident or maintenance operation may be necessary. However, what seems difficult to accept is the complete lack of communication with the customers.
If this intervention was scheduled, the customers should have been informed in advance. If it was not, a quick notification would have been the least one could do. At this price level, finding oneself without water in the room without any explanation is a situation that should not occur.
I would also like to draw your attention to the dining at Pachamama. I am not particularly demanding and I travel regularly, but I was very surprised by the gap between the prices charged and the quality of the products served. The rates are those of high-end dining, while the experience on the plate unfortunately does not follow.
The only positive point of this stay remains without a doubt your staff (It is all the more regrettable to note these dysfunctions as the field teams, whose involvement is exemplary, seem to be carrying a failing organization on their shoulders, without their dedication appearing to be rewarded at its true value). The teams are pleasant, smiling, and seem genuinely to do their utmost to satisfy the customers. Their professionalism and kindness partially compensate for certain organizational shortcomings.
Unfortunately, no matter how deserving they are, the employees cannot alone compensate for dysfunctions that are more related to the overall organization of the establishment.
Today, I feel that I paid the price of a very high-end establishment without finding the corresponding level of service. It is all the more regrettable that the hotel's potential is real and that the teams on the ground seem fully invested.
I wanted to share this feedback with you before my departure tomorrow, in the hope that it may be useful for improving the experience offered to your future clients.
Sincerely,
Mr. Halib
I am writing to you while I am still currently staying at your establishment and my departure is scheduled for tomorrow.
As a hotel director, I am particularly sensitive to the quality of service and the customer experience. It is therefore with some disappointment that I wish to bring to your attention several points that seem incompatible with the positioning and rates practiced by your establishment.
We paid nearly 7,000 dirhams for two nights, an amount that naturally creates a high level of expectation. However, this morning, we experienced a water outage that lasted more than an hour. I can perfectly understand that a technical incident or maintenance operation may be necessary. However, what seems difficult to accept is the complete lack of communication with the customers.
If this intervention was scheduled, the customers should have been informed in advance. If it was not, a quick notification would have been the least one could do. At this price level, finding oneself without water in the room without any explanation is a situation that should not occur.
I would also like to draw your attention to the dining at Pachamama. I am not particularly demanding and I travel regularly, but I was very surprised by the gap between the prices charged and the quality of the products served. The rates are those of high-end dining, while the experience on the plate unfortunately does not follow.
The only positive point of this stay remains without a doubt your staff (It is all the more regrettable to note these dysfunctions as the field teams, whose involvement is exemplary, seem to be carrying a failing organization on their shoulders, without their dedication appearing to be rewarded at its true value). The teams are pleasant, smiling, and seem genuinely to do their utmost to satisfy the customers. Their professionalism and kindness partially compensate for certain organizational shortcomings.
Unfortunately, no matter how deserving they are, the employees cannot alone compensate for dysfunctions that are more related to the overall organization of the establishment.
Today, I feel that I paid the price of a very high-end establishment without finding the corresponding level of service. It is all the more regrettable that the hotel's potential is real and that the teams on the ground seem fully invested.
I wanted to share this feedback with you before my departure tomorrow, in the hope that it may be useful for improving the experience offered to your future clients.
Sincerely,
Mr. Halib
Odgovor hotela
Napisano: 29. lip 2026.
Cher Monsieur Halib,
Je vous remercie sincèrement d'avoir pris le temps de partager avec nous votre retour détaillé alors que vous séjourniez encore parmi nous. En tant que professionnel de l'hôtellerie, votre analyse revêt une importance toute particulière et nous sommes très sensibles aux observations que vous avez formulées.
Permettez-moi tout d'abord de vous présenter mes sincères excuses de ne pas avoir eu l'opportunité de vous rencontrer personnellement au cours de votre séjour. J'aurais grandement apprécié pouvoir échanger avec vous de vive voix sur votre expérience.
Je tiens également à vous présenter toutes nos excuses pour la coupure d'eau survenue durant votre séjour. Cette interruption était totalement fortuite et faisait suite à un problème technique imprévu dont la résolution a malheureusement nécessité plus de temps que nous l'avions initialement estimé. Au-delà de l'incident lui-même, je reconnais que notre communication n'a pas été à la hauteur de ce que nos clients sont en droit d'attendre et nous prenons pleinement en considération votre remarque à ce sujet.
Je vous remercie par ailleurs pour les mots particulièrement élogieux que vous adressez à nos équipes. Votre reconnaissance de leur engagement, de leur professionnalisme et de leur dévouement nous touche sincèrement. Soyez assuré que vos compliments leur seront transmis. Ils constituent une véritable source de motivation pour l'ensemble de nos collaborateurs.
Concernant les différents points soulevés sur l'expérience globale, il est important de préciser que notre établissement traverse actuellement une importante phase de transformation. L'hôtel fait en effet l'objet de travaux. Ce vaste programme de rénovation et de repositionnement sera pleinement achevé début octobre et vise à faire évoluer significativement notre offre ainsi que l'expérience proposée à nos clients.
Cela ne saurait toutefois constituer une excuse aux insuffisances que vous avez rencontrées et nous regrettons sincèrement que votre perception n'ait pas été à la hauteur de vos attentes ni du positionnement auquel nous aspirons.
Nous vous remercions une nouvelle fois pour la franchise et la pertinence de votre retour qui contribuera assurément à l'amélioration continue de nos prestations. Nous espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour et de vous faire découvrir l'établissement dans sa nouvelle configuration.
Je reste naturellement à votre entière disposition pour échanger plus en détail.
Très cordialement,
Je vous remercie sincèrement d'avoir pris le temps de partager avec nous votre retour détaillé alors que vous séjourniez encore parmi nous. En tant que professionnel de l'hôtellerie, votre analyse revêt une importance toute particulière et nous sommes très sensibles aux observations que vous avez formulées.
Permettez-moi tout d'abord de vous présenter mes sincères excuses de ne pas avoir eu l'opportunité de vous rencontrer personnellement au cours de votre séjour. J'aurais grandement apprécié pouvoir échanger avec vous de vive voix sur votre expérience.
Je tiens également à vous présenter toutes nos excuses pour la coupure d'eau survenue durant votre séjour. Cette interruption était totalement fortuite et faisait suite à un problème technique imprévu dont la résolution a malheureusement nécessité plus de temps que nous l'avions initialement estimé. Au-delà de l'incident lui-même, je reconnais que notre communication n'a pas été à la hauteur de ce que nos clients sont en droit d'attendre et nous prenons pleinement en considération votre remarque à ce sujet.
Je vous remercie par ailleurs pour les mots particulièrement élogieux que vous adressez à nos équipes. Votre reconnaissance de leur engagement, de leur professionnalisme et de leur dévouement nous touche sincèrement. Soyez assuré que vos compliments leur seront transmis. Ils constituent une véritable source de motivation pour l'ensemble de nos collaborateurs.
Concernant les différents points soulevés sur l'expérience globale, il est important de préciser que notre établissement traverse actuellement une importante phase de transformation. L'hôtel fait en effet l'objet de travaux. Ce vaste programme de rénovation et de repositionnement sera pleinement achevé début octobre et vise à faire évoluer significativement notre offre ainsi que l'expérience proposée à nos clients.
Cela ne saurait toutefois constituer une excuse aux insuffisances que vous avez rencontrées et nous regrettons sincèrement que votre perception n'ait pas été à la hauteur de vos attentes ni du positionnement auquel nous aspirons.
Nous vous remercions une nouvelle fois pour la franchise et la pertinence de votre retour qui contribuera assurément à l'amélioration continue de nos prestations. Nous espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour et de vous faire découvrir l'établissement dans sa nouvelle configuration.
Je reste naturellement à votre entière disposition pour échanger plus en détail.
Très cordialement,
Parovi
Napisano: 15. lip 2026.
Boravak: lip, 2026
Best guest relations!
We had a wonderful stay and would like to especially thank Mehdi from Guest Relations, who truly went above and beyond our expectations. He acknowledged our engagement and arranged several thoughtful surprises in our room, which made our stay even more special and memorable.
The entire reception team was outstanding—professional, attentive, and always welcoming. We also want to mention Abdullah, the bellman, who was incredibly kind, funny, and friendly. He made us feel at home from the moment we arrived and added a personal touch to our experience.
Overall, the service was exceptional, and the staff genuinely made our stay enjoyable. The only area that could use some improvement is the restaurant, particularly the quality and variety of the food. Aside from that, everything was excellent, and we would gladly return.
Thank you to the whole team for making our stay so memorable!
The entire reception team was outstanding—professional, attentive, and always welcoming. We also want to mention Abdullah, the bellman, who was incredibly kind, funny, and friendly. He made us feel at home from the moment we arrived and added a personal touch to our experience.
Overall, the service was exceptional, and the staff genuinely made our stay enjoyable. The only area that could use some improvement is the restaurant, particularly the quality and variety of the food. Aside from that, everything was excellent, and we would gladly return.
Thank you to the whole team for making our stay so memorable!
Vrlo dobra lokacija
Route De Casablanca Km 7 Eljadida Maroc, El Jadida, 24000, Maroko|7,75 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Citron brûlé: Closed from Sun, Mar 01, 2026 until Sat, Oct 31, 2026 El Jawhara: Closed from Sun, Mar 01, 2026 until Sat, Oct 31, 2026 -Please note that the hotel spa has been open since August 15. -The hotel is undergoing renovations until the end of December 2026. The renovations are isolated in different buildings and done by phases. Our dear guests won't be disturbed by the renovation work.
Pullman Mazagan Royal Golf & Spa: često postavljana pitanja
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