Palais Médina Riad Resort
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Korisne informacije
Prijava od: | 12:30 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu Palais Médina Riad Resort
Palais Médina Riad Resort
Hotel Palais nalazi se u Fesu, pored trgovačkog centra Fez Borj, a nudi vanjski bazen sa snack barom i panoramskim pogledom na brdo Jbel Zallagh i staru medinu. Sadrži luksuzni spa centar.
Recenzije od 
Snimio anonimni putnik
Napisano: 27. tra 2026.
Boravak: tra, 2026
Beautiful resort with lovely facilities. The room was very clean and the bed very comfortable. Very friendly, welcoming staff too.
Parovi
Napisano: 25. ožu 2026.
Boravak: ožu, 2026
Hotel not to be remembered
Of five stars it has only the name. Old room with bath/shower difficult to access. Dinner and breakfast very scarce, with very little choice. Non-existent service: we had to set the table ourselves!
Odgovor hotela
Napisano: 26. ožu 2026.
Dear Qelisa,
Thank you for taking the time to share your feedback. We are deeply sorry to read that your stay did not live up to our 5-star standards and that you encountered several disappointments.
We sincerely apologize for the condition of your room and the accessibility issues you mentioned. Please be assured that we have shared your comments with our maintenance and housekeeping teams to address these points immediately.
Furthermore, we are very concerned by your comments regarding the restaurant service and food variety. Having to set your own table is completely unacceptable, and we will be conducting an internal review with our food and beverage team to ensure such a situation never happens again.
Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly.
We hope to have the chance to regain your trust in the future.
Best regards,
Thank you for taking the time to share your feedback. We are deeply sorry to read that your stay did not live up to our 5-star standards and that you encountered several disappointments.
We sincerely apologize for the condition of your room and the accessibility issues you mentioned. Please be assured that we have shared your comments with our maintenance and housekeeping teams to address these points immediately.
Furthermore, we are very concerned by your comments regarding the restaurant service and food variety. Having to set your own table is completely unacceptable, and we will be conducting an internal review with our food and beverage team to ensure such a situation never happens again.
Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly.
We hope to have the chance to regain your trust in the future.
Best regards,
Pojedinci
Napisano: 19. velj 2026.
Boravak: velj, 2026
Bad
Room and bathroom ok. Breakfast and dinner very bad, with protein shortage. Come as soon as you open the buffet, because the Chinese end up with everything!!! Very weak reposition!
Odgovor hotela
Napisano: 21. velj 2026.
Dear guest,
Thank you for your feedback. We are pleased to hear that you found your room and bathroom to be satisfactory.
However, I am truly sorry that our dining experience did not meet your expectations. We take your comments regarding the lack of protein options and the speed of replenishment very seriously. We are currently working with our kitchen and floor teams to ensure our buffet remains well-stocked and diverse for all our guests.
Your satisfaction is our priority, and we hope to have the chance to welcome you again very soon.
Best regards,
Thank you for your feedback. We are pleased to hear that you found your room and bathroom to be satisfactory.
However, I am truly sorry that our dining experience did not meet your expectations. We take your comments regarding the lack of protein options and the speed of replenishment very seriously. We are currently working with our kitchen and floor teams to ensure our buffet remains well-stocked and diverse for all our guests.
Your satisfaction is our priority, and we hope to have the chance to welcome you again very soon.
Best regards,
Skupine
UK
Napisano: 17. velj 2026.
Boravak: velj, 2026
Faded glory hotel .. very disappointing
A very faded glory hotel .. rooms v tired room . V difficult to get in bath to shower .. service dreadful in restaurant … no staff …
Odgovor hotela
Napisano: 21. velj 2026.
Dear guest,
Thank you for sharing your feedback with us. I am sincerely sorry that your stay did not meet the standards we strive to provide, particularly regarding the condition of our rooms and the service in our restaurant.
We take your comments about the 'tired' feel of the property very seriously; we are currently focusing on deep maintenance to restore our hotel's former charm. I also regret the lack of staffing you experienced; this is being addressed with our management team to ensure our service levels are consistent.
We would value the chance to regain your trust. Please feel free to reach out to me directly if you would like to discuss this further.
Best regards,
Thank you for sharing your feedback with us. I am sincerely sorry that your stay did not meet the standards we strive to provide, particularly regarding the condition of our rooms and the service in our restaurant.
We take your comments about the 'tired' feel of the property very seriously; we are currently focusing on deep maintenance to restore our hotel's former charm. I also regret the lack of staffing you experienced; this is being addressed with our management team to ensure our service levels are consistent.
We would value the chance to regain your trust. Please feel free to reach out to me directly if you would like to discuss this further.
Best regards,
Skupine
Napisano: 12. velj 2026.
Boravak: velj, 2026
A disappointment
The hotel looks very nice on arrival. Too bad the room had several defects not suitable for a hotel of this category. Apart from the entrance, the room was equipped with a single lampshade with no other lights, practically in the dark. We had to ask for another one at reception. Cups were also missing and in the morning they did not replenish the sugar. In the bathroom shower gel dispenser not working, the external door of the fridge did not close, fridge off. Air conditioner motors under the window so you couldn't sleep from the noise. Only one socket near the bed, so to charge the phone you had to disconnect the lamp. Little attention of the waiting staff who did not supply what was missing from the buffet. Two spoons required, never arrived. In the morning only a working coffee machine. I wouldn't go back.
Odgovor hotela
Napisano: 13. velj 2026.
Dear Luli,
Thank you for taking the time to share your feedback. Please accept our deepest apologies for the numerous shortcomings you experienced. The issues you described—from the poor lighting and faulty appliances to the noise disturbances—are completely unacceptable for an establishment of our category.
We are particularly concerned by the lack of attentiveness from our team regarding your requests and the breakfast service. Please be assured that we have shared your comments with our Housekeeping, Maintenance, and Food & Beverage managers to ensure these service gaps are corrected immediately.
We would value the chance to regain your trust. I invite you to contact me directly via our Official Contact Form so we can discuss a gesture of goodwill and ensure your next experience reflects our true standards.
Sincerely,
Thank you for taking the time to share your feedback. Please accept our deepest apologies for the numerous shortcomings you experienced. The issues you described—from the poor lighting and faulty appliances to the noise disturbances—are completely unacceptable for an establishment of our category.
We are particularly concerned by the lack of attentiveness from our team regarding your requests and the breakfast service. Please be assured that we have shared your comments with our Housekeeping, Maintenance, and Food & Beverage managers to ensure these service gaps are corrected immediately.
We would value the chance to regain your trust. I invite you to contact me directly via our Official Contact Form so we can discuss a gesture of goodwill and ensure your next experience reflects our true standards.
Sincerely,
Lokacija
Boulevard Allal El Fassi, Fes, 30000, Maroko|1,4 km od centra grada
Prijava i odjava
Prijava od:
12:30
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Sve dobne skupine
28 € (MAD300) po osobi po noćenju
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Cijena doručka
14 € (oko 16,15 USD osobi)
Vrijeme doručka
Pon – ned od 06:30 do 10:30
A different set of policies and additional fees will apply to reservations of more than 9 room(s)
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
Palais Médina Riad Resort: često postavljana pitanja
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