Palais Médina Riad Resort
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Korisne informacije
Prijava od: | 12:30 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Palais Médina Riad Resort
Palais Médina Riad Resort
Hotel Palais nalazi se u Fesu, pored trgovačkog centra Fez Borj, a nudi vanjski bazen sa snack barom i panoramskim pogledom na brdo Jbel Zallagh i staru medinu. Sadrži luksuzni spa centar.
Recenzije od 
Obitelji
Napisano: 15. kol 2026.
Boravak: srp, 2026
Super hotel
Wonderful stay with a great view and great service! We were completely satisfied with our stay at the Palais Medina Riad Resort. The rooms were very clean, comfortably furnished, and the beds were extremely comfortable. A big compliment goes to the entire staff, especially to the friendly reception and the daily mint tea in the lobby. The pool area and the garden are beautifully landscaped and invite you to relax. The view of the old medina is simply breathtaking. We would love to come back!
Odgovor hotela
Napisano: 17. kol 2026.
Dear Bouchra,
Thank you so much for this wonderful review of your stay at the Palais Medina Riad Resort! We are delighted that you fully enjoyed our rooms, impeccable service, pool, and stunning views of the old Medina.Your kind words about our warm welcome and daily mint tea will be proudly shared with the entire team.
It will be a true pleasure to welcome you back very soon!
Warm regards,
Thank you so much for this wonderful review of your stay at the Palais Medina Riad Resort! We are delighted that you fully enjoyed our rooms, impeccable service, pool, and stunning views of the old Medina.Your kind words about our warm welcome and daily mint tea will be proudly shared with the entire team.
It will be a true pleasure to welcome you back very soon!
Warm regards,
Skupine
Napisano: 11. srp 2026.
Boravak: srp, 2026
Terrible
Very bad experience at the Palais Medina Riad Resort.
Upon our arrival, the welcome was very disappointing. No welcoming gesture, not even a glass of tea, which is nevertheless emblematic of Moroccan hospitality.
We had booked and paid for our stay via Booking. At the front desk, we were told that they had not received any payment and we were asked to pay a second time. We had to insist for the situation to finally be verified.
We had also requested a room with two separate beds. Upon our arrival, we received a room with a double bed. After asking for a change, we were assigned... a second room with a double bed! It was only on the third attempt that we finally obtained the requested configuration. Throughout this process, no one offered to help us carry our suitcases.
Once in the room, the unpleasant surprises continued: no bottle of water, even though we are in the middle of July and it was very hot. In the bathroom, there were not even any towels to dry off with, and the soap and shampoo dispensers were completely empty.
Finally, the night was very unpleasant. The curtains hardly block out the outside light, which makes sleeping difficult.
Given this accumulation of malfunctions, this stay was a real disappointment. This establishment absolutely does not deserve its rating and I do not recommend it.
Upon our arrival, the welcome was very disappointing. No welcoming gesture, not even a glass of tea, which is nevertheless emblematic of Moroccan hospitality.
We had booked and paid for our stay via Booking. At the front desk, we were told that they had not received any payment and we were asked to pay a second time. We had to insist for the situation to finally be verified.
We had also requested a room with two separate beds. Upon our arrival, we received a room with a double bed. After asking for a change, we were assigned... a second room with a double bed! It was only on the third attempt that we finally obtained the requested configuration. Throughout this process, no one offered to help us carry our suitcases.
Once in the room, the unpleasant surprises continued: no bottle of water, even though we are in the middle of July and it was very hot. In the bathroom, there were not even any towels to dry off with, and the soap and shampoo dispensers were completely empty.
Finally, the night was very unpleasant. The curtains hardly block out the outside light, which makes sleeping difficult.
Given this accumulation of malfunctions, this stay was a real disappointment. This establishment absolutely does not deserve its rating and I do not recommend it.
Odgovor hotela
Napisano: 13. srp 2026.
Cher Amine,
Nous prenons note de votre retour détaillé concernant les dysfonctionnements rencontrés lors de votre séjour. Ces manquements concernant l'accueil, l'attribution de la chambre et la préparation des équipements ne correspondent pas aux standards du Palais Medina Riad Resort. Vos remarques ont été immédiatement transmises aux responsables de services afin de mener une investigation.
Cordialement,
Nous prenons note de votre retour détaillé concernant les dysfonctionnements rencontrés lors de votre séjour. Ces manquements concernant l'accueil, l'attribution de la chambre et la préparation des équipements ne correspondent pas aux standards du Palais Medina Riad Resort. Vos remarques ont été immédiatement transmises aux responsables de services afin de mener une investigation.
Cordialement,
Snimio anonimni putnik
Napisano: 27. tra 2026.
Boravak: tra, 2026
Beautiful resort with lovely facilities. The room was very clean and the bed very comfortable. Very friendly, welcoming staff too.
Parovi
Napisano: 25. ožu 2026.
Boravak: ožu, 2026
Hotel not to be remembered
Of five stars it has only the name. Old room with bath/shower difficult to access. Dinner and breakfast very scarce, with very little choice. Non-existent service: we had to set the table ourselves!
Odgovor hotela
Napisano: 26. ožu 2026.
Dear Qelisa,
Thank you for taking the time to share your feedback. We are deeply sorry to read that your stay did not live up to our 5-star standards and that you encountered several disappointments.
We sincerely apologize for the condition of your room and the accessibility issues you mentioned. Please be assured that we have shared your comments with our maintenance and housekeeping teams to address these points immediately.
Furthermore, we are very concerned by your comments regarding the restaurant service and food variety. Having to set your own table is completely unacceptable, and we will be conducting an internal review with our food and beverage team to ensure such a situation never happens again.
Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly.
We hope to have the chance to regain your trust in the future.
Best regards,
Thank you for taking the time to share your feedback. We are deeply sorry to read that your stay did not live up to our 5-star standards and that you encountered several disappointments.
We sincerely apologize for the condition of your room and the accessibility issues you mentioned. Please be assured that we have shared your comments with our maintenance and housekeeping teams to address these points immediately.
Furthermore, we are very concerned by your comments regarding the restaurant service and food variety. Having to set your own table is completely unacceptable, and we will be conducting an internal review with our food and beverage team to ensure such a situation never happens again.
Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly.
We hope to have the chance to regain your trust in the future.
Best regards,
Pojedinci
Napisano: 19. velj 2026.
Boravak: velj, 2026
Bad
Room and bathroom ok. Breakfast and dinner very bad, with protein shortage. Come as soon as you open the buffet, because the Chinese end up with everything!!! Very weak reposition!
Odgovor hotela
Napisano: 21. velj 2026.
Dear guest,
Thank you for your feedback. We are pleased to hear that you found your room and bathroom to be satisfactory.
However, I am truly sorry that our dining experience did not meet your expectations. We take your comments regarding the lack of protein options and the speed of replenishment very seriously. We are currently working with our kitchen and floor teams to ensure our buffet remains well-stocked and diverse for all our guests.
Your satisfaction is our priority, and we hope to have the chance to welcome you again very soon.
Best regards,
Thank you for your feedback. We are pleased to hear that you found your room and bathroom to be satisfactory.
However, I am truly sorry that our dining experience did not meet your expectations. We take your comments regarding the lack of protein options and the speed of replenishment very seriously. We are currently working with our kitchen and floor teams to ensure our buffet remains well-stocked and diverse for all our guests.
Your satisfaction is our priority, and we hope to have the chance to welcome you again very soon.
Best regards,
Lokacija
Boulevard Allal El Fassi, Fes, 30000, Maroko|1,4 km od centra grada
Prijava i odjava
Prijava od:
12:30
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Palais Médina Riad Resort: često postavljana pitanja
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