Hotel Plaza Kokai Cancún
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Klimatizacija
Bazen
24-satna recepcija
Restoran
Za nepušače
Više o hotelu Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún
Smješten u središtu jednog od najvažnijih stambenih područja Cancuna, hotel Plaza Kokai idealno je mjesto za istraživanje centra Cancuna, prekrasnih meksičkih plaža ili majanskih užitaka koje regija nudi.
Recenzije od 
Snimio anonimni putnik
Napisano: 18. tra 2026.
Boravak: ožu, 2026
Excellent place
,localisation, very clean, quiet.
Met people from all over the world.
Great show.
I loved the roof top for sunbathing.
Grocery ,park, convenience store,church, restaurants are very close. I felt safe everywhere in this area too. I recommened.
There is also a restaurant and it is very good ans the employes are lovely.
,localisation, very clean, quiet.
Met people from all over the world.
Great show.
I loved the roof top for sunbathing.
Grocery ,park, convenience store,church, restaurants are very close. I felt safe everywhere in this area too. I recommened.
There is also a restaurant and it is very good ans the employes are lovely.
Obitelji
Napisano: 17. tra 2025.
Boravak: tra, 2025
Good for a one night stay
Full disclosure – we did not pay for this hotel, this was the hotel that the airline put us up in after our flight was canceled and we had to stay an extra day.
ROOMS –
The room was clean (as was the bathroom) and the beds and pillows were comfortable. However, the only thing to cover yourself with in bed was a single sheet. There was no blanket, nothing but the one, single sheet. The TV had channels only in Spanish, not even CNN International or anything. We could have used a couple more towels and they did not have face washcloths (flannels). The safe in the room did not work. The air conditioning did work well.
The small pool area was fine, they did their best to keep the leaves that kept falling into the pool, out of the pool.
FOOD –
They have a restaurant attached to the hotel and that was quite good, probably the best part. We ate lunch and dinner there, and for dinner, the salmon was delicious! Washed down with a lovely, chilled Negro Modelo.
There is a very large supermarket just a few minutes walk from the hotel – Soriana’s. We were able to get some provisions and bottled water there. Soriana’s also had a large hot food deli area where you can order food to either take with you or eat there as they had tables and chairs to sit at as well.
If all you need is a place to stay for one night, it was fine, it was clean and suited our needs, albeit very basic.
ROOMS –
The room was clean (as was the bathroom) and the beds and pillows were comfortable. However, the only thing to cover yourself with in bed was a single sheet. There was no blanket, nothing but the one, single sheet. The TV had channels only in Spanish, not even CNN International or anything. We could have used a couple more towels and they did not have face washcloths (flannels). The safe in the room did not work. The air conditioning did work well.
The small pool area was fine, they did their best to keep the leaves that kept falling into the pool, out of the pool.
FOOD –
They have a restaurant attached to the hotel and that was quite good, probably the best part. We ate lunch and dinner there, and for dinner, the salmon was delicious! Washed down with a lovely, chilled Negro Modelo.
There is a very large supermarket just a few minutes walk from the hotel – Soriana’s. We were able to get some provisions and bottled water there. Soriana’s also had a large hot food deli area where you can order food to either take with you or eat there as they had tables and chairs to sit at as well.
If all you need is a place to stay for one night, it was fine, it was clean and suited our needs, albeit very basic.
Odgovor hotela
Napisano: 1. svi 2025.
Hi cwarrow, thank you for sharing your experience with us. We're glad to hear that you found the room clean and comfortable, and enjoyed the food at our restaurant. We apologize for the issues with the bedding, TV channels, and safe in the room. Your feedback is valuable to us and we will address these areas for improvement. We hope to have the opportunity to welcome you back for a better experience in the future.
Snimio anonimni putnik
Napisano: 14. lis 2025.
Boravak: lis, 2025
Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Poslovni putnici
Napisano: 27. srp 2025.
Boravak: srp, 2025
Disappointing not recommended
I rented hab for two nights and from the first night the bar downstairs did not let me sleep, when going down to the reception Andres tells me that he can not do anything, there is no manager to talk to, there is no refund to go to rest elsewhere, the next day I can only talk to the reservation people, if the one who did not tell you in my reservation that there is a lot of noise in that room, his response was "complain to Profeco if you want" now I can not sleep, I can not go to another hotel and there is no one who takes seriously your complaint, I do not recommend that sadness that you do not care as a client
Odgovor hotela
Napisano: 6. kol 2025.
Hola Jesús, lamento mucho que tu experiencia no haya sido la esperada. Agradecemos tus comentarios y los tomaremos en cuenta para mejorar. Tu satisfacción es importante para nosotros y esperamos que nos des otra oportunidad en el futuro.
Obitelji
Napisano: 9. sij 2025.
Boravak: pro, 2024
Bad experience
I want to share with you our terrible experience at this hotel.
We arrived on December 23. We had two simple rooms booked. Upon arrival at the reception I saw that there was room with king bed 100 pesos more expensive than that with 2 double beds and asked that if I could pay the difference to have those rooms and they said no because there was a lot of difference in cost, we requested that the rooms be on the same floor and he told us that you could not because there was no availability. We also requested a “late check out” for Friday and the very rude reception boy said no, we asked him to check it out the next day with the manager and he refused.
As we went up to the rooms, in one of them there was a lot of water on the bathroom floor, we reported it and we were given a hand towel as a mat to dry. We went out to dinner and again there was plenty of water, so we were switched TO ONE ROOM ON THE SAME FLOOR AS THE OTHER (but there was supposed to be no availability).
The next day, we left early and came back in the afternoon to bathe and go to eat-dinner and we had no hot water. TURNS OUT THEY ONLY PUT HOT WATER IN FOR A FEW HOURS.
They offer a roof, and when we went up there were clothes drying, and among the clothes were underwear. Looks terrible in a public area. When we reported it, they told us it was a guest's house and they had already told him not to do it and if he was still there they could do nothing.
Between the night of the 25th and the morning of the 26th, it rained a lot and in the room that moved us because of the leak problem, we woke up with a puddle. We reported it, and I guess they just ran dry when cleaning the room, we also reported the water coming out of the sink keys, and they did nothing. There were only two light connections in the room, the bathroom and the TV, and we discovered the keys leaking when the cell phones got wet. By the way, that room had a piece of curtain-like cancel in the shower, and all the water comes out when you bathe and they don’t put hand towel (they use them as a mat), they are supposed to leave you a box of tissues for you to use to dry your hands (being so thin they break with the water).
On the 26th it kept raining a lot and when we returned to the hotel the room was wet, and we reported it again.
They sent a guy and he told us he was getting in because before that was the air conditioning. They just took more hand towels to dry.
At that time we communicated to Voyage and Bancomer point because we bought the trip and communicated at that time to the hotel and said that the problem of the last flood was because the boy who came up had found the window open, which is false, he told us that it was because they did not seal well where the air was, and also the window could not open.
The only salvageable thing about the place is the restaurant, rich food at a good price and excellent service. By the way, when they arrive at the hotel reception they have a big blackboard where they announce that there are breakfast packages, and we asked the reception if he knew the cost of the packages (as there was no longer restaurant service) and he told us that between 300 and 400 pesos. And it doesn't. They do not exceed 180 and include bread, coffee, juice, fruit and entree.
Finally, they asked us for IDs of all adults and photocopied, without giving us any reason why they do so, nor do they have any privacy notices for the protection of our data.
In conclusion, save yourself bad experiences and look for another hotel.
We arrived on December 23. We had two simple rooms booked. Upon arrival at the reception I saw that there was room with king bed 100 pesos more expensive than that with 2 double beds and asked that if I could pay the difference to have those rooms and they said no because there was a lot of difference in cost, we requested that the rooms be on the same floor and he told us that you could not because there was no availability. We also requested a “late check out” for Friday and the very rude reception boy said no, we asked him to check it out the next day with the manager and he refused.
As we went up to the rooms, in one of them there was a lot of water on the bathroom floor, we reported it and we were given a hand towel as a mat to dry. We went out to dinner and again there was plenty of water, so we were switched TO ONE ROOM ON THE SAME FLOOR AS THE OTHER (but there was supposed to be no availability).
The next day, we left early and came back in the afternoon to bathe and go to eat-dinner and we had no hot water. TURNS OUT THEY ONLY PUT HOT WATER IN FOR A FEW HOURS.
They offer a roof, and when we went up there were clothes drying, and among the clothes were underwear. Looks terrible in a public area. When we reported it, they told us it was a guest's house and they had already told him not to do it and if he was still there they could do nothing.
Between the night of the 25th and the morning of the 26th, it rained a lot and in the room that moved us because of the leak problem, we woke up with a puddle. We reported it, and I guess they just ran dry when cleaning the room, we also reported the water coming out of the sink keys, and they did nothing. There were only two light connections in the room, the bathroom and the TV, and we discovered the keys leaking when the cell phones got wet. By the way, that room had a piece of curtain-like cancel in the shower, and all the water comes out when you bathe and they don’t put hand towel (they use them as a mat), they are supposed to leave you a box of tissues for you to use to dry your hands (being so thin they break with the water).
On the 26th it kept raining a lot and when we returned to the hotel the room was wet, and we reported it again.
They sent a guy and he told us he was getting in because before that was the air conditioning. They just took more hand towels to dry.
At that time we communicated to Voyage and Bancomer point because we bought the trip and communicated at that time to the hotel and said that the problem of the last flood was because the boy who came up had found the window open, which is false, he told us that it was because they did not seal well where the air was, and also the window could not open.
The only salvageable thing about the place is the restaurant, rich food at a good price and excellent service. By the way, when they arrive at the hotel reception they have a big blackboard where they announce that there are breakfast packages, and we asked the reception if he knew the cost of the packages (as there was no longer restaurant service) and he told us that between 300 and 400 pesos. And it doesn't. They do not exceed 180 and include bread, coffee, juice, fruit and entree.
Finally, they asked us for IDs of all adults and photocopied, without giving us any reason why they do so, nor do they have any privacy notices for the protection of our data.
In conclusion, save yourself bad experiences and look for another hotel.
Odgovor hotela
Napisano: 12. sij 2025.
Estimada Jimena, lamento mucho leer sobre la experiencia desagradable que tuviste durante tu estancia en nuestro hotel. Las situaciones que describes no reflejan nuestro estándar de servicio y calidad, por lo que ofrecemos nuestras sinceras disculpas. Tomaremos tus comentarios muy en serio para realizar las mejoras necesarias en las áreas señaladas. Nos alegra saber que disfrutaste de nuestro restaurante y su servicio. Respecto a los inconvenientes y malentendidos que mencionas, hemos tomado medidas correctivas y reforzado la capacitación de nuestro personal para evitar que estas situaciones se repitan en el futuro. Agradecemos tu retroalimentación y esperamos tener la oportunidad de recibirte nuevamente para brindarte una experiencia positiva en todos los aspectos.
Lokacija
Av Uxmal 26, Central Cancun, Cancun, 77500, Meksiko|2,46 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
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Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
Hotel Plaza Kokai Cancún: često postavljana pitanja
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