Marriott Cancun Resort
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Marriott Cancun Resort
Marriott Cancun Resort
Okružen Karipskim morem i smješten direktno na plaži, ovaj elegantni hotel nudi luksuzan smještaj i sadržaje, uključujući vanjski bazen. Marriot Cancun, all-inclusive resort, nudi gostima prostrane sobe, privatne balkone i televizore ravnog ekrana.
Recenzije od 
Parovi
Napisano: 22. srp 2026.
Fifth But Not Final Stay
This is my fifth stay at this Marriott property having spent time with my entire family twice when it was the Mariott Casa MAGA Resort, and then again for my 25th & 35th wedding anniversaries, this time for a milestone birthday. The addition of the “Marriott Experience” App (available for I-Phone and Android users) makes navigating nation the myriad of restaurants and menus easy. Room Service menus are on the App but you still have to call to order—a bit antiquated and I expect that feature to be added!
Nightly entertainment and tremendous cocktails in the Great Room is a must do along with various nightly entertainment/activities including a casino night!
The property has enough cuisine options for a stay that you can vary from traditional Mexican (Casa Madre) and American (Organic & Co., Mo’s Burgers, Champions restaurants, to Japanese and Polynesian (Mikado Teppanyaki, Kasai & Hana Polynesian Grill) or Mediterranean— Greek (Delphina) or Italian (Toscanni) also. And within some you can vary from fine dining to “fast food” styles, e.g, three options for pizza (750 Pizzeria, Pizzeria by La Isla & Organic), a taco bar featuring other delicious locally sourced dishes (Botanika by La Isla), and Ceviches at Cevicheria. All of the restaurants, their menus and hours of operations plus reservation links are available on the App.
There were staff members who provided EXCEPTIONAL service and made this a remarkable experience: JULIO PEREZ, the Executive Sous Chef, Israel the Manager of Restaurants, and wait staff/hostesses Gerardo, Izamar, Julissa, Adrian & Antonio—AND THE ENTIRE FRONT DESK STAFF!!!!!
Marriott All Inclusive Cancun Resort I only have one negative—why build a kids pool if you allow the kids to use the regular pool without adult supervision! Suggestion—CHANGE POLICY! Require adult supervision at all times!
Nightly entertainment and tremendous cocktails in the Great Room is a must do along with various nightly entertainment/activities including a casino night!
The property has enough cuisine options for a stay that you can vary from traditional Mexican (Casa Madre) and American (Organic & Co., Mo’s Burgers, Champions restaurants, to Japanese and Polynesian (Mikado Teppanyaki, Kasai & Hana Polynesian Grill) or Mediterranean— Greek (Delphina) or Italian (Toscanni) also. And within some you can vary from fine dining to “fast food” styles, e.g, three options for pizza (750 Pizzeria, Pizzeria by La Isla & Organic), a taco bar featuring other delicious locally sourced dishes (Botanika by La Isla), and Ceviches at Cevicheria. All of the restaurants, their menus and hours of operations plus reservation links are available on the App.
There were staff members who provided EXCEPTIONAL service and made this a remarkable experience: JULIO PEREZ, the Executive Sous Chef, Israel the Manager of Restaurants, and wait staff/hostesses Gerardo, Izamar, Julissa, Adrian & Antonio—AND THE ENTIRE FRONT DESK STAFF!!!!!
Marriott All Inclusive Cancun Resort I only have one negative—why build a kids pool if you allow the kids to use the regular pool without adult supervision! Suggestion—CHANGE POLICY! Require adult supervision at all times!
Odgovor hotela
Napisano: 23. srp 2026.
We are honored to have welcomed you back over the years and are pleased to know your latest visit was another great one. It is gratifying to hear that you enjoyed our diverse dining venues and the convenience of the Marriott Experience App. Our associates are dedicated to going that extra mile to make you feel at home, and we will certainly share your generous remarks with the team members you mentioned. We are particularly happy to learn about your experience at The Great Room Lobby Bar.
Having said that, we appreciate your suggestion regarding pool supervision. Guest feedback like yours is useful, and your comments have been relayed to the appropriate team for consideration as we continually work to enhance guests' satisfaction. Thank you for your loyalty and for letting us be a part of your birthday celebration. We look forward to hosting you and your family again soon at Marriott Cancun, An All Inclusive Resort.
Best regards,
Guillermo Canto
Hotel Manager
Having said that, we appreciate your suggestion regarding pool supervision. Guest feedback like yours is useful, and your comments have been relayed to the appropriate team for consideration as we continually work to enhance guests' satisfaction. Thank you for your loyalty and for letting us be a part of your birthday celebration. We look forward to hosting you and your family again soon at Marriott Cancun, An All Inclusive Resort.
Best regards,
Guillermo Canto
Hotel Manager
Obitelji
Napisano: 16. svi 2026.
Boravak: svi, 2026
Extremely overpriced all inclusive resort in the hotel zone. You have many options at this price point.
First time staying at a Marriott all inclusive resort. Will not stay again unless they make tangible improvements. They have some work to do both in terms of food quality, variety and activities. For over $800 CAD / night, we expect a lot more. We stayed at the Royalton (not part of the autograph collection) and they blew Marriott away. There is also no spa onsite.
Odgovor hotela
Napisano: 18. svi 2026.
Dear Valued Guest,
We are truly sorry to learn that the dining experience and activity offerings did not leave you with a more favorable impression of your visit. Your comments have been shared with our culinary and leadership teams, as feedback like yours helps us identify opportunities to improve the overall guest experience. While we do not offer a traditional spa, we do have beachside massage cabanas available for guests seeking relaxation services. In addition to our included entertainment and family-friendly activities, we also offer optional personalized experiences and premium selections to further enhance a guest’s stay. Thank you again for your valuable feedback. We hope you will consider giving us another opportunity to provide you with a more enjoyable and memorable stay in the future.
Best regards,
Hotel Manager
We are truly sorry to learn that the dining experience and activity offerings did not leave you with a more favorable impression of your visit. Your comments have been shared with our culinary and leadership teams, as feedback like yours helps us identify opportunities to improve the overall guest experience. While we do not offer a traditional spa, we do have beachside massage cabanas available for guests seeking relaxation services. In addition to our included entertainment and family-friendly activities, we also offer optional personalized experiences and premium selections to further enhance a guest’s stay. Thank you again for your valuable feedback. We hope you will consider giving us another opportunity to provide you with a more enjoyable and memorable stay in the future.
Best regards,
Hotel Manager
Parovi
Napisano: 4. lip 2026.
Boravak: lip, 2026
We Returned Because We Loved It. We Won’t Be Back.
TL;DR: A drunk guest kicked and banged on our door at 7am, security took over 15 mins to respond, and the hotel never bothered to follow up. Food quality has fallen off a cliff. Certain guests received multiple drink refills throughout dinner while we and another guest sat with empty glasses despite repeated eye contact with staff. Our first stay (September 2024) was a 10/10. This one (May 2026), after five straight days of disappointments? Never again.
From a returning guest who won’t be returning again.
We stayed here in September 2024, right after the reopening, and loved it — the food, staff, atmosphere, everything. We promised ourselves we’d come back. We did. Five days later, we wish we hadn’t.
Security & Noise
This trip was different. A guest started loudly talking on his phone outside our room at 5am, then at 7am began yelling, knocking on, and kicking our door. We called the front office, and it took more than 15 minutes for someone to respond. We watched through the peephole as security eventually escorted him away.
No one from the hotel ever came to explain what happened. We had to go down to the front desk ourselves just to get a basic “sorry, drunk guest, wrong room.”
The couple above us later told us they had called security twice themselves, had the entire incident on video, and were ignored long enough that they personally asked the guest to quiet down. He didn’t. They were concerned enough to come downstairs and knock on our door to make sure we were okay. They were shocked when we told them the hotel never followed up.
Three separate calls from guests before anyone responded, and not a single follow-up from hotel management afterward.
Food & Service
The food quality has fallen off dramatically since our last visit.
One of the two breakfast buffets is closed on Monday, Wednesday, and Friday. The one that remains open is underwhelming. Portion sizes across multiple restaurants have noticeably shrunk, and asking for additional food often feels like you’re inconveniencing the staff.
The sushi at Mikado is mostly rice. At Hana Polynesian, we waited 15 minutes for dessert until we flagged down a manager directly. The dessert arrived within a minute. Draw your own conclusions.
Last night at the teppanyaki restaurant was the perfect ending to a disappointing trip. Nearly every other guest received two or three drink refills throughout dinner. Our glasses sat empty, and we weren’t the only ones. Another guest beside us experienced the same thing. Meanwhile, the rest of the table was continuously topped off without even asking.
We made eye contact with staff multiple times. Nothing.
We can’t say for certain why we were repeatedly overlooked while other guests continued receiving attentive service, but after watching it happen throughout the entire meal, it was difficult not to wonder whether something else was at play.
Pool bar drinks were also consistently weak. We had much better luck ordering directly from the bartender than through waitstaff.
Miscellaneous
One of the two elevators was out of service for our entire stay.
To be fair, the pool activities were fun, the rooms and restrooms were clean, and there were genuinely kind staff members throughout the resort. The door staff, in particular, were excellent.
This isn’t a place without positives. It’s just that the gaps have become too large to ignore.
We came back because our first stay was so good. That made this experience all the more disappointing. There are too many great resorts in Cancun to spend your money on one that seems to be moving in the wrong direction.
From a returning guest who won’t be returning again.
We stayed here in September 2024, right after the reopening, and loved it — the food, staff, atmosphere, everything. We promised ourselves we’d come back. We did. Five days later, we wish we hadn’t.
Security & Noise
This trip was different. A guest started loudly talking on his phone outside our room at 5am, then at 7am began yelling, knocking on, and kicking our door. We called the front office, and it took more than 15 minutes for someone to respond. We watched through the peephole as security eventually escorted him away.
No one from the hotel ever came to explain what happened. We had to go down to the front desk ourselves just to get a basic “sorry, drunk guest, wrong room.”
The couple above us later told us they had called security twice themselves, had the entire incident on video, and were ignored long enough that they personally asked the guest to quiet down. He didn’t. They were concerned enough to come downstairs and knock on our door to make sure we were okay. They were shocked when we told them the hotel never followed up.
Three separate calls from guests before anyone responded, and not a single follow-up from hotel management afterward.
Food & Service
The food quality has fallen off dramatically since our last visit.
One of the two breakfast buffets is closed on Monday, Wednesday, and Friday. The one that remains open is underwhelming. Portion sizes across multiple restaurants have noticeably shrunk, and asking for additional food often feels like you’re inconveniencing the staff.
The sushi at Mikado is mostly rice. At Hana Polynesian, we waited 15 minutes for dessert until we flagged down a manager directly. The dessert arrived within a minute. Draw your own conclusions.
Last night at the teppanyaki restaurant was the perfect ending to a disappointing trip. Nearly every other guest received two or three drink refills throughout dinner. Our glasses sat empty, and we weren’t the only ones. Another guest beside us experienced the same thing. Meanwhile, the rest of the table was continuously topped off without even asking.
We made eye contact with staff multiple times. Nothing.
We can’t say for certain why we were repeatedly overlooked while other guests continued receiving attentive service, but after watching it happen throughout the entire meal, it was difficult not to wonder whether something else was at play.
Pool bar drinks were also consistently weak. We had much better luck ordering directly from the bartender than through waitstaff.
Miscellaneous
One of the two elevators was out of service for our entire stay.
To be fair, the pool activities were fun, the rooms and restrooms were clean, and there were genuinely kind staff members throughout the resort. The door staff, in particular, were excellent.
This isn’t a place without positives. It’s just that the gaps have become too large to ignore.
We came back because our first stay was so good. That made this experience all the more disappointing. There are too many great resorts in Cancun to spend your money on one that seems to be moving in the wrong direction.
Odgovor hotela
Napisano: 6. lip 2026.
Dear mikaylai2016,
We appreciate you taking the time to post your detailed review. We are sincerely sorry to learn that your recent stay fell so far short of the standards you previously enjoyed and expected. We regret the distressing incident outside your room and understand how unsettling it must have been to encounter such a disruption. Equally disappointing is learning that you felt unsupported afterward and that sufficient communication and follow-up were not provided. The safety and comfort of our guests are of the utmost importance, and your comments regarding the response and subsequent handling of the situation are troubling and have been relayed to the appropriate teams.
We also apologize for the inconsistencies you encountered throughout your dining experiences, with regard to not only the delays in service and challenges receiving assistance, but also perceived differences in guest care and the concerns regarding food quality and portion sizes. Your feedback will be shared with our leadership teams for evaluation and assessment, as it highlights several areas requiring attention and improvement. On a positive note, we are glad to know you enjoyed the engaging pool activities and refreshing accommodations, as well as the thoughtful hospitality demonstrated by some of our associates. We are grateful for your constructive remarks and hope you will give us an opportunity in the future to regain your trust.
Best regards,
Hotel Manager
We appreciate you taking the time to post your detailed review. We are sincerely sorry to learn that your recent stay fell so far short of the standards you previously enjoyed and expected. We regret the distressing incident outside your room and understand how unsettling it must have been to encounter such a disruption. Equally disappointing is learning that you felt unsupported afterward and that sufficient communication and follow-up were not provided. The safety and comfort of our guests are of the utmost importance, and your comments regarding the response and subsequent handling of the situation are troubling and have been relayed to the appropriate teams.
We also apologize for the inconsistencies you encountered throughout your dining experiences, with regard to not only the delays in service and challenges receiving assistance, but also perceived differences in guest care and the concerns regarding food quality and portion sizes. Your feedback will be shared with our leadership teams for evaluation and assessment, as it highlights several areas requiring attention and improvement. On a positive note, we are glad to know you enjoyed the engaging pool activities and refreshing accommodations, as well as the thoughtful hospitality demonstrated by some of our associates. We are grateful for your constructive remarks and hope you will give us an opportunity in the future to regain your trust.
Best regards,
Hotel Manager
Obitelji
Napisano: 12. kol 2026.
Amazing
My daughter and her husband treated me (grandmother) and the kids to 5 days at this wonderful resort. I have never met so many kind and attentive staff! Managed to get a few names-Pablo at the Teppanyaki grill, Fernando at the pool, Carlos at the lazy river (sweet kid) Izarel by the pool (helped me find a chair in the shade and took care of me all day) and last but not least, the dream team at the pool bar, Esteban, Cesar and Abraham. I'm not crazy about international travel but I felt so comfortable, that I would travel solo to this resort.
Obitelji
Napisano: 8. kol 2026.
Best All Inclusive In Cancun
We had a wonderful stay- so much that we, at times forget to post reviews on Tripadvisor, but felt compelled to share some incredible reviews of some wonderful, hospitable and lovely people and beautiful grounds. We normally don't opt for all inclusive stays but coming with family, we preferred somewhere where everyone felt comfortable deciding where to eat. This did not feel like other all inclusive resorts as the service was top tier and the food quality and taste was up to par. Just to mention a few- Izrael and Jared at Toscanini started and ended our stay with a great experience. They were kind, attentive and super helpful. Such professional and friendly people- service than can’t be taught.
Gisel at Casa Madre breakfast was amazingly helpful, service impeccable and felt very welcome every morning. George/Jorge at Casa Madre was kind and made us feel at ease right away as well. Pablo and Reynaldo at the family pool made our relaxing time even better outdoors. We also had a wonderful time at Tepinyaki but didn’t have a chance to write down the name of our server in time- it was either Benny or Freddy but he made sure our time with them was perfect. Héctor at 750* was also very patient and happy and friendly at all times and he seemed to work long hours with very specific orders.
I don’t give any of these compliments lightly as we were traveling with a 4 year old who was a picky eater and she left feeling loved and full which is a hard task at most places. Thank you from the bottom of our hearts!!!
The beach and property is beautiful- we saw many taking great care in maintaining and cleaning. It was truly reflected every day and made for a refreshing and unforgettable experience. There was no ATM in working order when we were there and no currency exchange given from US$ to pesos so just plan accordingly. We will be back again and again with family!
Gisel at Casa Madre breakfast was amazingly helpful, service impeccable and felt very welcome every morning. George/Jorge at Casa Madre was kind and made us feel at ease right away as well. Pablo and Reynaldo at the family pool made our relaxing time even better outdoors. We also had a wonderful time at Tepinyaki but didn’t have a chance to write down the name of our server in time- it was either Benny or Freddy but he made sure our time with them was perfect. Héctor at 750* was also very patient and happy and friendly at all times and he seemed to work long hours with very specific orders.
I don’t give any of these compliments lightly as we were traveling with a 4 year old who was a picky eater and she left feeling loved and full which is a hard task at most places. Thank you from the bottom of our hearts!!!
The beach and property is beautiful- we saw many taking great care in maintaining and cleaning. It was truly reflected every day and made for a refreshing and unforgettable experience. There was no ATM in working order when we were there and no currency exchange given from US$ to pesos so just plan accordingly. We will be back again and again with family!
Odgovor hotela
Napisano: 11. kol 2026.
Creating an all-inclusive experience that works for the whole family is what we love to provide, and we’re glad your stay offered that balance of great food, attentive service, and a beautiful setting. It’s especially nice to hear that your four-year-old felt so welcome and well cared for throughout the visit. Izrael, Jared, Gisel, George, Pablo, Reynaldo, Héctor, and the rest of the team will be happy to see their names recognized. We’ll be sure to share your compliments with them. We also appreciate the note regarding the ATM and currency exchange, as that is helpful for us to keep in mind. We look forward to welcoming you and your family back again and again!
Best regards,
Guillermo Canto
Hotel Manager
Best regards,
Guillermo Canto
Hotel Manager
Izvrsna lokacija
Boulevard Kukulcan, Retorno Chac L-41 Zona Hotelera, Hotelska zona u Cancunu, Cancun, 77500, Meksiko|11,19 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
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