Presidente InterContinental Cancun Resort by IHG
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište
Više o hotelu Presidente InterContinental Cancun Resort by IHG
Presidente InterContinental Cancun Resort by IHG
Objekt Presidente InterContinental Cancun Resort by IHG smješten je u Cancúnu, na 2 min hoda od znamenitosti Plaža Ancha, te nudi smještaj koji sadrži besplatne bicikle, besplatno privatno parkiralište, vanjski bazen i fitness centar.
Recenzije od 
Snimio anonimni putnik
Napisano: 27. srp 2026.
Boravak: srp, 2026
Location Advantage – Centrally situated with easy access to key attractions and business areas.
Service Quality – Staff consistently deliver attentive, courteous, and professional hospitality.
Facilities – Well-maintained rooms, modern amenities, and comfortable common areas.
Dining – Restaurants offer varied menus with high-quality food and pleasant ambiance.
Overall Impression – Reliable choice for both leisure and business travelers, combining comfort with efficiency
Service Quality – Staff consistently deliver attentive, courteous, and professional hospitality.
Facilities – Well-maintained rooms, modern amenities, and comfortable common areas.
Dining – Restaurants offer varied menus with high-quality food and pleasant ambiance.
Overall Impression – Reliable choice for both leisure and business travelers, combining comfort with efficiency
Obitelji
UK
Napisano: 3. kol 2026.
Dated rooms and inconsistentent service. Rules changed in 4 days. Chose another resort.
Stayed twice in same room type in July and then 4 days later in August. Rules changed between the 2 reservations!
When we stayed in July, we were told at check-in that water in the rooms was free and unlimited. That is the least I would expect when booking an ocean front suite with lounge access.
We came back in August (4 days later) now we are told its 2 bottles of water per room. We are 3 adults and in a city where temps are 35C. Such poor and inconsistent service amongst the staff. Really? This is exceptionally petty and it seems focus is on charging for EVERYTHING.
A lot of high end resorts globally provide water free of charge on the beach and the room. Not Cancun.
The lounge is only open for breakfast and from 6-8pm for cocktails and canapés. There is absolutely NOTHING available outside these hours. All other lounges normally provide soft drinks, biscuits and tea and coffee throughout the day. Would I recommend the lounge? Possibly not. Chose another hotel.
When we stayed in July, we were told at check-in that water in the rooms was free and unlimited. That is the least I would expect when booking an ocean front suite with lounge access.
We came back in August (4 days later) now we are told its 2 bottles of water per room. We are 3 adults and in a city where temps are 35C. Such poor and inconsistent service amongst the staff. Really? This is exceptionally petty and it seems focus is on charging for EVERYTHING.
A lot of high end resorts globally provide water free of charge on the beach and the room. Not Cancun.
The lounge is only open for breakfast and from 6-8pm for cocktails and canapés. There is absolutely NOTHING available outside these hours. All other lounges normally provide soft drinks, biscuits and tea and coffee throughout the day. Would I recommend the lounge? Possibly not. Chose another hotel.
Odgovor hotela
Napisano: 5. kol 2026.
Hi Sonal S,
We are grateful for the opportunity to hear your feedback. We understand your concerns about the changes in amenities and the lounge service. Our goal is to provide a consistent and enjoyable experience for all our guests, and we regret any inconvenience you faced during your stay. Your comments are valuable to us, and we will review them with our team to improve our services. We hope to have the chance to welcome you back and provide a better experience.
- F. Ruano, General Manager
We are grateful for the opportunity to hear your feedback. We understand your concerns about the changes in amenities and the lounge service. Our goal is to provide a consistent and enjoyable experience for all our guests, and we regret any inconvenience you faced during your stay. Your comments are valuable to us, and we will review them with our team to improve our services. We hope to have the chance to welcome you back and provide a better experience.
- F. Ruano, General Manager
Snimio anonimni putnik
Napisano: 1. kol 2026.
Boravak: srp, 2026
Nice hotel and beautiful beach. At the end of the trip I was tired getting questioned if I was staying in the hotel. Even I was followed by 3 different people all the way to the pool. If you look local heads up to this heavy annoying feeling
Obitelji
Napisano: 20. srp 2026.
Disappointing experience and front desk customer service treatment for 5 start hotel
This place left a bad taste and won't be returning.
Short version:
The Good:
- beach area is great and spacious
- restaurant food (lunch and dinner) are fairly good
The Bad:
- treatment by front desk staff is unacceptable
- number of times they attempted to scam us is ridiculous ((not accepting reservation rate details, trying to scam yo on FX rate and charges)
- rooms and hallways are way below par for this level of hotel
- breakfast is rather poor
Long version:
- Upon arrival, right away the front desk staff tried to upcharge us for what we have already paid for. First, we were given a room that we didn't pay for. After that, they tried to upcharge us for breakfast which we already paid as part of our reservation. I showed the gentleman on the front desk explicitly the reservation that states that breakfast is included, and he dismissed it and said that we didn't (we booked directly on hotel web site, not through 3rd party). I am not sure how you can argue explicit Intercontinental email confirmation with explicit details which room and what rate we book? Took another 2 days of our stay to go back each day to front desk after breakfast restaurant brough us the check to sign. Every time restaurant told us, just sign the bill, "it is all ok", I am puzzled how they can do that at a resort like this.
- During check in, front desk tells me that they will charge my credit card in pesos. I told them that reservation was made in USD and to charge that way. Again they started arguing that that is the policy, and they must do it and I've been told 'you know you're in Mexico?". That is an absolute no, given that they would rip you off on the exchange rate extra 10%.
- After check in, we dropped the stuff in the room and went to beach and for lunch at hotel beach restaurant. To be fair, food was actually fairly good (a bit on an expensive side), but well worth it. We signed the check with our name/room number and after few minutes the manager came to us to tell us that we are not guest at the hotel and need to pay right away with cash or credit card. We left everything in our room, so were escorted out of the full restaurant like criminals to the front desk. Of course they straighten it out there, no explanation, no apologies.
Rooms are fairly basic, definitely not even close standard wise to a 4 or 5 star resort.
Beach area is nice, spacious which is really good in that area , where hotels are typically squeezed and beach is really small.
We had dinner at one of the hotel restaurants, and food and service were nice.
It is around 10 minute walk to Cancun hotel zone but that is fairly unexciting, busy and somewhat dirty.
Overall, some of the nice things of this hotel were overshadowed by a really poor front desk staff and disgusting practices to upcharge you and screw you over. I would not return to the property and would look elsewhere
Short version:
The Good:
- beach area is great and spacious
- restaurant food (lunch and dinner) are fairly good
The Bad:
- treatment by front desk staff is unacceptable
- number of times they attempted to scam us is ridiculous ((not accepting reservation rate details, trying to scam yo on FX rate and charges)
- rooms and hallways are way below par for this level of hotel
- breakfast is rather poor
Long version:
- Upon arrival, right away the front desk staff tried to upcharge us for what we have already paid for. First, we were given a room that we didn't pay for. After that, they tried to upcharge us for breakfast which we already paid as part of our reservation. I showed the gentleman on the front desk explicitly the reservation that states that breakfast is included, and he dismissed it and said that we didn't (we booked directly on hotel web site, not through 3rd party). I am not sure how you can argue explicit Intercontinental email confirmation with explicit details which room and what rate we book? Took another 2 days of our stay to go back each day to front desk after breakfast restaurant brough us the check to sign. Every time restaurant told us, just sign the bill, "it is all ok", I am puzzled how they can do that at a resort like this.
- During check in, front desk tells me that they will charge my credit card in pesos. I told them that reservation was made in USD and to charge that way. Again they started arguing that that is the policy, and they must do it and I've been told 'you know you're in Mexico?". That is an absolute no, given that they would rip you off on the exchange rate extra 10%.
- After check in, we dropped the stuff in the room and went to beach and for lunch at hotel beach restaurant. To be fair, food was actually fairly good (a bit on an expensive side), but well worth it. We signed the check with our name/room number and after few minutes the manager came to us to tell us that we are not guest at the hotel and need to pay right away with cash or credit card. We left everything in our room, so were escorted out of the full restaurant like criminals to the front desk. Of course they straighten it out there, no explanation, no apologies.
Rooms are fairly basic, definitely not even close standard wise to a 4 or 5 star resort.
Beach area is nice, spacious which is really good in that area , where hotels are typically squeezed and beach is really small.
We had dinner at one of the hotel restaurants, and food and service were nice.
It is around 10 minute walk to Cancun hotel zone but that is fairly unexciting, busy and somewhat dirty.
Overall, some of the nice things of this hotel were overshadowed by a really poor front desk staff and disgusting practices to upcharge you and screw you over. I would not return to the property and would look elsewhere
Obitelji
Napisano: 19. srp 2026.
Another Wonderful Visit to Paradise.
We stayed here again for five nights and six days at this hotel. The entire hotel, beach, pool, and restaurants are wonderfully clean and kept in great shape. The hotel service was exceptional. The beach location here is very clean and the water is calm since the beach faces the north side of the ocean. Safe for kids!
The food and drinks can be a little pricy inside the hotel, but you can walk across the street and find a convenience store with great empanadas, cheap beer and any forgotten essentials. We ate most nights at the multiple restaurants right across the street where $35 paid for a meal for two adults and two kids and a few beers.
This hotel is amazing and its location is a major plus. They even offer free parking for my car rental from Enterprise.
We will return for a third time especially since my ten year old loves the huge swimming pool!
The food and drinks can be a little pricy inside the hotel, but you can walk across the street and find a convenience store with great empanadas, cheap beer and any forgotten essentials. We ate most nights at the multiple restaurants right across the street where $35 paid for a meal for two adults and two kids and a few beers.
This hotel is amazing and its location is a major plus. They even offer free parking for my car rental from Enterprise.
We will return for a third time especially since my ten year old loves the huge swimming pool!
Odgovor hotela
Napisano: 21. srp 2026.
Hi Douglas Z,
We are thrilled to hear that you and your family enjoyed your stay with us, especially the clean facilities and exceptional service. It's wonderful to know that our location and amenities, like the free parking, added to your experience. We appreciate your feedback on dining options and are glad you found great alternatives nearby. We look forward to welcoming you back for a third visit and hope your ten-year-old continues to enjoy our pool!
- F. Ruano, General Manager
We are thrilled to hear that you and your family enjoyed your stay with us, especially the clean facilities and exceptional service. It's wonderful to know that our location and amenities, like the free parking, added to your experience. We appreciate your feedback on dining options and are glad you found great alternatives nearby. We look forward to welcoming you back for a third visit and hope your ten-year-old continues to enjoy our pool!
- F. Ruano, General Manager
Izvrsna lokacija
Boulevard Kukulkan Km. 7.5, Zona Hotelera, Hotelska zona u Cancunu, Cancun, 77500, Meksiko|9,87 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
28 € (oko 540,65 MXN osobi)
Vrijeme doručka
Pon – ned od 06:30 do 11:30
Goste se moli da unaprijed obavijeste smještajni objekt Presidente InterContinental Cancun Resort by IHG o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please take into consideration that when booking a breakfast included rate, the benefit is only included for the adults, in case of children staying in the same room the will have to pay directly the cost of the breakfast.
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