Hotel Elements by Marquis

Name: Hotel Elements by Marquis
Address: Insurgentes sur 1032 Col.Insurgentes san borja Delegacion Benito Juarez, Ciudad de México, 03100, Meksiko, Ciudad de México, State of Mexico, 03100, Meksiko

+ 57

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Korisne informacije

Prijava od:	15:00
Odjava prije:	12:00
Kućni ljubimci	Kućni ljubimci nisu dopušteni

Usluge

Wi-Fi veza

Parking

Klimatizacija

Centar za fitness

24-satna recepcija

Restoran

Više o hotelu Hotel Elements by Marquis

Hotel Elements by Marquis

Objekt Hotel Elements by Marquis u Mexico Cityju ima smještaj s 4 zvjezdice, fitness centar, terasu i bar. Restoran, posluga u sobu, recepcija otvorena 0-24 i besplatan WiFi u cijelom objektu neki su od sadržaja koje nudi ovaj objekt.

Recenzije od

Spomenuli putnici

Obitelji

Napisano: 24. svi 2026.

Boravak: svi, 2026

Accommodation that meets all needs.

Upon arriving at the hotel, the attention you receive is of great quality; just like the facilities, it is impeccable.
I would stay here again!

Obitelji

Napisano: 10. srp 2026.

Boravak: lip, 2026

This property felt like an aging roadside motel rather than a highly rated hotel, and instead of acknowledging my concer

This property felt much more like a run-down roadside motel than a hotel with a 4.4 rating. Based on the reviews and price, I expected a clean, well-maintained hotel. Instead, I found dirty, foul-smelling hallways, stained carpeting, dirty sinks, worn-out washcloths, damaged curtains that would not close completely, and an extremely loud air conditioner. Even the room key holder looked old, dirty, and heavily used. The overall condition of the property gave the impression of a neglected, low-quality motel rather than a highly rated hotel.
We arrived around 2:00 a.m. and stayed only because my family was already settled for the night. I immediately contacted Booking.com to request a refund only for the unused nights so we could check out early and move to another hotel. I was not asking for a refund for the night we stayed.
At checkout, when the receptionist asked about my experience, I explained that the hotel was far below my expectations. Instead of responding professionally, she became defensive and insisted that staff had called and knocked on our door to address the issue, implying that I had ignored them. I explained that my room phone had already been silenced before I arrived, so I was unaware of any calls. I also told her that no one had come to our door. I was awake until after 3:00 a.m. speaking with Booking.com and arranging another hotel, and at no point did anyone knock on our door. Looking back, the hotel's security cameras would likely confirm that no one came to our room.
Paying approximately $750 during the World Cup for accommodations in this condition was extremely disappointing. The hotel did not come close to the quality reflected by its ratings or the premium price being charged. I have photos documenting the condition of the room and the property.

Snimio anonimni putnik

Napisano: 6. tra 2026.

Boravak: tra, 2026

Amazing hotel! Staff is really helpful and go above and beyond to make sure you are settling in well and enjoying your stay in the city.

Snimio anonimni putnik

Napisano: 21. velj 2026.

Boravak: velj, 2026

Very clean and friendly hotel with many options of restaurants close to the hotel. The front rooms are a bit noisy but overall great friendly staff.

Snimio anonimni putnik

Napisano: 16. velj 2026.

Boravak: velj, 2026

NICE ROOM , CLEAN GREAT BATHROOM, 2 bad things , No shower towels were in the Bathroom and the next day even with the MAKE MY ROOM tag , they do not make my room, and that is a very unpleasant thing .