City Express by Marriott Ensenada
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 13:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Više o hotelu City Express by Marriott Ensenada
City Express by Marriott Ensenada
Objekt City Express by Marriott Ensenada smješten je u gradu 'Ensenada', u regiji ‘Baja California’, na manje od 1 km od znamenitosti Plaža Playa Hermosa.
Recenzije od 
Snimio anonimni putnik
Napisano: 24. kol 2026.
Boravak: kol, 2026
Everything was great, clean!
Only thing was we had just arrived from a long trip and I felt like I was treated poorly by one of the staff and young guy, everyone else was great.
Only thing was we had just arrived from a long trip and I felt like I was treated poorly by one of the staff and young guy, everyone else was great.
Obitelji
Napisano: 12. kol 2026.
Boravak: kol, 2026
Won't come back too this hotel
For starters the breakfast included..means until supplies last because they won't replenish what dish or food is done with.
Second the pool needs alot of work like for example the light bulb inside the pool is dangerously hanging from the wire..so I don't if that's really safe.
Third there a sign in the bathroom that says how water consumption should be used and how long you showers should be and however times you flush the toilet
And the parking garage is controlled manually you have to tell someone to open it for you..
And finally it seems like everytime we went thru the lobby counter person or customer rep was glued to the phone..not even acknowledging you as you walked by..
Probably needs comes down to better management..because all these things i mentioned are fixable...but at the same time this a well known hotel world wide..just saying
Second the pool needs alot of work like for example the light bulb inside the pool is dangerously hanging from the wire..so I don't if that's really safe.
Third there a sign in the bathroom that says how water consumption should be used and how long you showers should be and however times you flush the toilet
And the parking garage is controlled manually you have to tell someone to open it for you..
And finally it seems like everytime we went thru the lobby counter person or customer rep was glued to the phone..not even acknowledging you as you walked by..
Probably needs comes down to better management..because all these things i mentioned are fixable...but at the same time this a well known hotel world wide..just saying
Odgovor hotela
Napisano: 17. kol 2026.
Dear guest, I recognize that your time is valuable and appreciate you taking the time to evaluate us, thank you!
Providing the highest level of hospitality is our number one priority, and I sincerely apologize for not meeting your expectations. I have shared your feedback with our team's leaders to ensure the necessary guidelines are in place and reviewed to prevent this issues from occurring in the future
I hope that the next time you are in the area, you will give us another opportunity to offer you the experience we strive to provide.
Providing the highest level of hospitality is our number one priority, and I sincerely apologize for not meeting your expectations. I have shared your feedback with our team's leaders to ensure the necessary guidelines are in place and reviewed to prevent this issues from occurring in the future
I hope that the next time you are in the area, you will give us another opportunity to offer you the experience we strive to provide.
Snimio anonimni putnik
Napisano: 25. svi 2026.
Boravak: svi, 2026
I am beyond disappointed with the experience my family had at City Express on May 24, 2026. We have stayed here before and while the parking situation has always been difficult, the hotel staff and overall service usually made up for it. Unfortunately, today completely changed our opinion.
My father is currently dealing with a medical issue, and we have been urgently going back and forth between pharmacies and the hotel. When we returned, there was no parking available, which we understand can happen. What was absolutely unacceptable was the valet attendant’s attitude and behavior toward my family during an already stressful situation.
Instead of showing even basic compassion or professionalism, he spoke to us in a rude, dismissive, and belittling tone while my father attempted to explain the urgency of the situation. We were essentially told we would wait “however long it takes,” with zero concern for my father’s health or the circumstances we were dealing with. His tone and attitude were completely inappropriate.
What made the situation even worse was after I went to speak with the front desk who, thankfully, were kind and professional the valet attendant stood nearby smirking, staring at me, and walking past repeatedly in an intentionally disrespectful manner. It felt arrogant, confrontational, and completely unprofessional.
One employee’s behavior completely ruined what had otherwise been positive experiences at this hotel. Hospitality starts with treating guests
My father is currently dealing with a medical issue, and we have been urgently going back and forth between pharmacies and the hotel. When we returned, there was no parking available, which we understand can happen. What was absolutely unacceptable was the valet attendant’s attitude and behavior toward my family during an already stressful situation.
Instead of showing even basic compassion or professionalism, he spoke to us in a rude, dismissive, and belittling tone while my father attempted to explain the urgency of the situation. We were essentially told we would wait “however long it takes,” with zero concern for my father’s health or the circumstances we were dealing with. His tone and attitude were completely inappropriate.
What made the situation even worse was after I went to speak with the front desk who, thankfully, were kind and professional the valet attendant stood nearby smirking, staring at me, and walking past repeatedly in an intentionally disrespectful manner. It felt arrogant, confrontational, and completely unprofessional.
One employee’s behavior completely ruined what had otherwise been positive experiences at this hotel. Hospitality starts with treating guests
Obitelji
Napisano: 24. svi 2026.
Boravak: svi, 2026
Intentionally disrespectful
I am beyond disappointed with the experience my family had at City Express on May 23, 2026. We have stayed here before and while the parking situation has always been difficult, the hotel staff and overall service usually made up for it. Unfortunately, today completely changed our opinion.
My father is currently dealing with a medical issue, and we have been urgently going back and forth between pharmacies and the hotel. When we returned, there was no parking available, which we understand can happen. What was absolutely unacceptable was the valet attendant’s attitude and behavior toward my family during an already stressful situation.
Instead of showing even basic compassion or professionalism, he spoke to us in a rude, dismissive, and belittling tone while my father attempted to explain the urgency of the situation. We were essentially told we would wait “however long it takes,” with zero concern for my father’s health or the circumstances we were dealing with. His tone and attitude were completely inappropriate.
What made the situation even worse was after I went to speak with the front desk who, thankfully, were kind and professional the valet attendant stood nearby smirking, staring at me, and walking past repeatedly in an intentionally disrespectful manner. It felt arrogant, confrontational, and completely unprofessional.
One employee’s behavior completely ruined what had otherwise been positive experiences at this hotel. Hospitality starts with treating guests with basic respect and empathy, especially when someone is dealing with a medical situation. This employee did the exact opposite.
Management seriously needs to address the behavior of the valet staff before more guests are treated this way. Based on this experience alone, my family does not feel comfortable returning, and I will absolutely be sharing this experience publicly so others are aware.
My father is currently dealing with a medical issue, and we have been urgently going back and forth between pharmacies and the hotel. When we returned, there was no parking available, which we understand can happen. What was absolutely unacceptable was the valet attendant’s attitude and behavior toward my family during an already stressful situation.
Instead of showing even basic compassion or professionalism, he spoke to us in a rude, dismissive, and belittling tone while my father attempted to explain the urgency of the situation. We were essentially told we would wait “however long it takes,” with zero concern for my father’s health or the circumstances we were dealing with. His tone and attitude were completely inappropriate.
What made the situation even worse was after I went to speak with the front desk who, thankfully, were kind and professional the valet attendant stood nearby smirking, staring at me, and walking past repeatedly in an intentionally disrespectful manner. It felt arrogant, confrontational, and completely unprofessional.
One employee’s behavior completely ruined what had otherwise been positive experiences at this hotel. Hospitality starts with treating guests with basic respect and empathy, especially when someone is dealing with a medical situation. This employee did the exact opposite.
Management seriously needs to address the behavior of the valet staff before more guests are treated this way. Based on this experience alone, my family does not feel comfortable returning, and I will absolutely be sharing this experience publicly so others are aware.
Odgovor hotela
Napisano: 25. svi 2026.
Dear guest, we deeply regret that your experience at City Express by Marriott Ensenada was so frustrating and stressful for you and your family. We appreciate you sharing your detailed feedback.
It is particularly concerning to hear that, during such a sensitive time as you described, you felt the parking attendant lacked empathy and professionalism.
We are glad that you found kindness in the front desk team, but we understand that the valet’s attitude marred what should have been respectful and considerate interactions. Your feedback will be shared with the relevant teams to ensure that your experience is heard and carefully evaluated.
Thank you for taking the time to write to us and share these important details. We sincerely regret the impact this situation had on your perception of the hotel and your family’s well-being.
It is particularly concerning to hear that, during such a sensitive time as you described, you felt the parking attendant lacked empathy and professionalism.
We are glad that you found kindness in the front desk team, but we understand that the valet’s attitude marred what should have been respectful and considerate interactions. Your feedback will be shared with the relevant teams to ensure that your experience is heard and carefully evaluated.
Thank you for taking the time to write to us and share these important details. We sincerely regret the impact this situation had on your perception of the hotel and your family’s well-being.
Snimio anonimni putnik
Napisano: 1. tra 2026.
Boravak: ožu, 2026
The parking in parking garage is unnatended and when trying to exit the gate is closed causing a big problem when trying to get out overall good place to stay.
Vrlo dobra lokacija
Boulevard Costero B1-A2 manzana 29, Carlos Pacheco, Ensenada, 22890, Meksiko|1,41 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
13:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
City Express by Marriott Ensenada: često postavljana pitanja
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