Hotel Sureño Yucatán
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
24-satna recepcija
Više o hotelu Hotel Sureño Yucatán
Hotel Sureño Yucatán
Objekt Hotel Sureño Yucatan sadrži vanjski bazen, terasu i bar u centru odredišta ‘Merida’. Ovaj hotel s 5 zvjezdica nudi uslugu konsijerža i pult za organizaciju izleta.
Recenzije od 
Obitelji
Napisano: 13. lip 2026.
Boravak: lip, 2026
A very cozy and beautiful hotel
Our stay at the southern hotel was great; we felt at home since it is very cozy and comfortable. Moreover, the service and the food are a ten.
It is ideal for relaxing and enjoying the area.
It is ideal for relaxing and enjoying the area.
Odgovor hotela
Napisano: 16. lip 2026.
¡Muchas gracias por tu reseña! Nos llena de alegría saber que su estancia con nosotros fue genial y que lograron sentirse como en casa.
La comodidad y la calidez son pilares fundamentales para nosotros, así que nos da mucho gusto saber que disfrutaron de nuestro ambiente y de la calidad de nuestra comida. Nos encanta que hayan elegido Hotel Sureño para relajarse y disfrutar de todo lo que nuestra hermosa zona tiene para ofrecer.
¡Fue un verdadero placer recibirlos y esperamos tener la oportunidad de darles la bienvenida nuevamente muy pronto en Hotel Sureño y La Mata! ✨
La comodidad y la calidez son pilares fundamentales para nosotros, así que nos da mucho gusto saber que disfrutaron de nuestro ambiente y de la calidad de nuestra comida. Nos encanta que hayan elegido Hotel Sureño para relajarse y disfrutar de todo lo que nuestra hermosa zona tiene para ofrecer.
¡Fue un verdadero placer recibirlos y esperamos tener la oportunidad de darles la bienvenida nuevamente muy pronto en Hotel Sureño y La Mata! ✨
Parovi
Napisano: 28. srp 2026.
Boravak: srp, 2026
When Security Matters, Look Elsewhere
I booked Hotel Sureño several weeks in advance while traveling throughout Mexico by car. Because I was carrying luggage and personal belongings in my vehicle, secure, private on-site parking was one of my primary criteria when choosing hotels. I made the hotel aware in advance that I would be arriving by vehicle and required secure parking.
On the day of my arrival, while I was already driving toward Mérida, the hotel contacted me to say that their private parking was unavailable due to maintenance and suggested that I park on the public street instead.
I explained that secure parking was one of the primary reasons I had chosen their hotel and requested that my reservation be cancelled. While the staff was courteous and later attempted to find another parking option, that solution came only after I had already secured alternate accommodations. Rather than releasing me from the reservation because of the last-minute change, the hotel enforced its non-refundable policy, leaving me to pay for a room I could not reasonably use.
Unfortunately, my concerns about security did not end there.
A few days later, the hotel notified me that a cybersecurity incident involving its reservation system had exposed personal information associated with my reservation, including my name, email address, telephone number, reservation dates, room information, and reservation amount. They also warned guests to be alert for phishing attempts and fraudulent communications because reservation data had been accessed by an unauthorized third party.
I appreciate that the hotel disclosed the incident and appears to be working with its technology provider to investigate it. However, taken together with my experience regarding the parking situation, it reinforced my impression that security—both physical and digital—was not managed as carefully as I expect when choosing accommodations.
On the day of my arrival, while I was already driving toward Mérida, the hotel contacted me to say that their private parking was unavailable due to maintenance and suggested that I park on the public street instead.
I explained that secure parking was one of the primary reasons I had chosen their hotel and requested that my reservation be cancelled. While the staff was courteous and later attempted to find another parking option, that solution came only after I had already secured alternate accommodations. Rather than releasing me from the reservation because of the last-minute change, the hotel enforced its non-refundable policy, leaving me to pay for a room I could not reasonably use.
Unfortunately, my concerns about security did not end there.
A few days later, the hotel notified me that a cybersecurity incident involving its reservation system had exposed personal information associated with my reservation, including my name, email address, telephone number, reservation dates, room information, and reservation amount. They also warned guests to be alert for phishing attempts and fraudulent communications because reservation data had been accessed by an unauthorized third party.
I appreciate that the hotel disclosed the incident and appears to be working with its technology provider to investigate it. However, taken together with my experience regarding the parking situation, it reinforced my impression that security—both physical and digital—was not managed as carefully as I expect when choosing accommodations.
Odgovor hotela
Napisano: 3. kol 2026.
Dear Dar, thank you for sharing your experience with us. We deeply regret the frustration and disappointment caused by the unexpected parking situation on your day of arrival, as well as the handling of your reservation policy under such inconvenient circumstances. We completely understand how vital vehicle security is when traveling by car, and falling short of meeting your primary requirement is something we take very seriously. Furthermore, we acknowledge your concerns regarding the recent cybersecurity notification and understand how unsettling this sequence of events must have been for you. At Hotel Sureño, we are actively reviewing our communication protocols, operational flexibility, and digital safeguards to ensure our guests feel completely protected both physically and digitally. We appreciate your valuable feedback, as it highlights critical areas where we must improve, and we hope to have the opportunity to restore your trust in us in the future.
Obitelji
Napisano: 11. lip 2026.
Boravak: svi, 2026
Very good experience.
Excellent experience at Hotel Sureño. I would especially highlight the friendliness of the team and the relaxed atmosphere of the hotel. Everything was very well organized, from check-in to check-out. The rooms are cozy, and the hotel has a special charm that makes the stay very pleasant. I would return without hesitation.
Odgovor hotela
Napisano: 16. lip 2026.
¡Muchas gracias por compartir tu experiencia con nosotros! Nos alegra enormemente saber que disfrutaste de una estancia tan positiva en Hotel Sureño.
Nos llena de satisfacción que el ambiente relajado, la comodidad de nuestras habitaciones y la calidez de nuestro equipo hayan contribuido a que tu visita fuera tan agradable. Trabajamos constantemente para que cada detalle, desde el check-in hasta tu partida, fluya de manera impecable, así que nos motiva mucho leer que todo estuvo bien organizado.
¡Será un verdadero placer recibirte de nuevo muy pronto para que sigas disfrutando de nuestro encanto particular! ✨
Nos llena de satisfacción que el ambiente relajado, la comodidad de nuestras habitaciones y la calidez de nuestro equipo hayan contribuido a que tu visita fuera tan agradable. Trabajamos constantemente para que cada detalle, desde el check-in hasta tu partida, fluya de manera impecable, así que nos motiva mucho leer que todo estuvo bien organizado.
¡Será un verdadero placer recibirte de nuevo muy pronto para que sigas disfrutando de nuestro encanto particular! ✨
Parovi
Napisano: 14. kol 2026.
Boravak: kol, 2026
Excellent
Very beautiful place and excellent service from Mr. Gabriel.
Odgovor hotela
Napisano: 17. kol 2026.
Muchas gracias por tus comentarios Alejandra. Sin duda la arquitectura del Hotel Sureño es especial. Le haremos llegar tus comentarios a Gabriel por mantener la calidad en el servicio que buscamos dar a nuestros huéspedes.
Parovi
Napisano: 23. stu 2025.
Boravak: stu, 2025
10/10 would stay here again.
cute and peaceful little oasis in the middle of center merida. amazing staff, great rooftop and excellent food (had breakfast and dinner every day). rooms were very comfortable.
Odgovor hotela
Napisano: 26. sij 2026.
Thank you so much for sharing your experience with us. We’re really happy to know you found Hotel Sureño to be a peaceful little oasis and that you enjoyed the rooftop, the food, and the comfort of the rooms. Hearing that our team made a positive impression truly means a lot to us. We would love to welcome you back anytime you return to Mérida.
Izvrsna lokacija
Calle 62 No. 298 C entre 33 A y 35 Centro, 1, Merida, 97000, Meksiko|1,79 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Hotel Sureño Yucatán: često postavljana pitanja
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