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Motto by Hilton Tulum

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Korisne informacije

Prijava od:		15:00
Odjava prije:		12:00
Doručak		Doručak je dostupan
Kućni ljubimci		Kućni ljubimci dopušteni uz dodatnu naknadu
Djeca		U ovom hotelu djeca su dobrodošla

Usluge

Prikaži sve
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište

Više o hotelu Motto by Hilton Tulum

Motto by Hilton Tulum

Objekt Motto By Hilton Tulum nalazi se u gradu 'Tulum', na 4 km od znamenitosti Arheološko nalazište Tulum, te nudi smještaj koji sadrži vanjski bazen, besplatno privatno parkiralište, fitness centar i terasu.

Recenzije od
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Spomenuli putnici
Obitelji

Napisano: 7. srp 2026.

Boravak: srp, 2026

I’ll recommend

Very nice and clean hotel. Thank you to Jose at the front desk and Marcos y Javier at the restaurant. Friendly services and with the big smile make the difference
Pojedinci

Napisano: 2. srp 2026.

Boravak: srp, 2026

No recommendations

The worst experience I ever had of hotel , the room is no near the picture and the lobby was empty for one hour at the check in
Skupine

Napisano: 7. lip 2026.

Boravak: lip, 2026

Great service from Marcos

I had a great time. Marcos on the rooftop was very helpful and kind. He helped us get whatever we wanted and he was full of jokes and recommendations. He anticipated our very need we could ask for better service as a group of friends. We will be back

Odgovor hotela

Napisano: 18. lip 2026.

Thank you so much for your wonderful feedback! We’re delighted to hear that Marcos made your rooftop experience so enjoyable with his attentive service, humor, and recommendations. We’ll be sure to share your kind words with him. We look forward to welcoming you and your friends back soon!
Obitelji

Napisano: 5. lip 2026.

Boravak: lip, 2026

Cocktail class at Motto(tulum)

I really enjoyed Atanacio and he also explained the cultural aspect of Mezcal and the different types. Very informative.

Odgovor hotela

Napisano: 18. lip 2026.

Thank you for joining our cocktail class and for highlighting Atanacio’s service. We’re delighted you enjoyed not only the drinks but also the cultural insights into mezcal. Your kind words will be shared with him, and we look forward to welcoming you back for more experiences.
Parovi

Napisano: 1. lip 2026.

Boravak: pro, 2025

Would not recommend

There were several issues that impacted the stay:
The fridge contained leftover food from previous guests.
The sink had an unpleasant smell throughout the stay.
The hot water never became properly hot, only lukewarm even when turned to the maximum setting.
Towels appeared worn and were not the crisp, clean white standard expected from a hotel.
Rooms are very small.
Reception staff were not particularly helpful. Communication was poor, emails contained multiple typos, and I was asked to provide information that I had already sent the previous day.
Staff were unable to provide change for larger notes.
No umbrellas were available for guest use.
The overall service felt reactive rather than customer-focused.
The location is not as convenient as other options in the area.
The hotel does not appear to have partnerships with local tour operators, making it less helpful for travellers looking to organise activities.
Housekeeping did not refill the shampoo dispenser after the second night. Given it was a large dispenser, it appeared it may have already been nearly empty before our arrival.
We were provided with an incorrect Wi-Fi password on a printed information sheet.
The positives: the lobby is modern and welcoming, the pool area is nice, the gym is surprisingly large, and the bed was clean and comfortable.
While the facilities themselves are decent, there were too many basic service and housekeeping issues for me to confidently recommend this hotel.

Odgovor hotela

Napisano: 18. lip 2026.

Thank you for sharing such a detailed review. We are truly sorry that your stay did not meet expectations and that you encountered several service and housekeeping issues. We will be reviewing the points you mention—including room cleanliness, amenities, and communication—with our team to ensure improvements. While English is not the first language of our staff, we are committed to clearer communication and better guest support. We appreciate your comments about the lobby, pool, gym, and bed, and we hope to have the opportunity to provide you with a much better experience in the future.

Izvrsna lokacija

4,7

Avenida Coba Sur S/N, entre Calle, Colonia Centro, Tulum, 77760, Meksiko|1,38 km od centra grada

Prijava i odjava

Prijava od:

15:00

Odjava prije:

12:00

Dobro je znati

Djeca

U ovom hotelu djeca su dobrodošla

Dodatni kreveti

Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

Dječji krevetić

Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.

Kućni ljubimci

Kućni ljubimci dopušteni uz dodatnu naknadu

Doručak

Doručak je dostupan

Opcije doručka

Kontinentalni doručak

Cijena doručka

27 € (oko 30,06 USD osobi)

Vrijeme doručka

Pon – ned od 08:00 do 11:00

Važne informacije hotela
Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. U slučaju ranijeg odlaska objekt će vam naplatiti puni iznos boravka. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Please note that pets will incur an additional charge of USD 45 +Tax per day, per pet. Breakfast-inclusive rates comprise breakfast for adults and up to 2 children aged up to 5 years.
Mogući načini plaćanja
Ovaj hotel prihvaća sljedeće načine plaćanja:
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Motto by Hilton Tulum: često postavljana pitanja

Hotel Motto by Hilton Tulum je od centra grada Tulum udaljen 1.4 km.
Hotel Motto by Hilton Tulum nalazi se u gradu Tulum (Meksiko) i udaljen je 1.4 km od centra grada Tulum.
U hotelu Motto by Hilton Tulum možete se prijaviti od 15:00, a odjaviti se morate do 12:00.
Da, hotel Motto by Hilton Tulum ima parkiralište.
Da, Motto by Hilton Tulum ima restoran.