Mandarin Oriental Conservatorium, Amsterdam

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Korisne informacije

Prijava od:
15:00
Odjava prije:
12:00
Doručak
Doručak je dostupan
Kućni ljubimci
Kućni ljubimci nisu dopušteni
Djeca
U ovom hotelu djeca su dobrodošla

Usluge

Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište

Više o hotelu Mandarin Oriental Conservatorium, Amsterdam

Mandarin Oriental Conservatorium, Amsterdam

Smješten u prestižnoj Muzejskoj četvrti Amsterdama, Mandarin Oriental Conservatorium, Amsterdam nalazi se u kulturnom srcu grada.

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Spomenuli putnici
Parovi

Napisano: 4. srp 2026.

Boravak: srp, 2026

Gorgeous Hotel in a Great Area

We arrived very early after a two week cruise. The hotel common spaces are stunningly beautiful. The combination of the classic architecture with the modern of the MO is very pleasing. Check in was smooth. We were informed that we received an upgrade because we booked through Amex’s Fine Hotel (more on that later). We also received free breakfast and a €85 credit to use. Unfortunately, we had an early flight and breakfast doesn’t start until 7 am. Also, there are no breakfast items on the all-day room service menu. So, we couldn’t use the breakfast or credit. I wish they had something to offer those with early departures.
Our room wasn’t ready yet, which was understandable since we were early and we had museum tickets anyway. Once we arrived back we were shown to our room by the receptionist. We booked a Deluxe room because after comparing the rooms online, we didn’t want a loft with the bathroom downstairs. Our upgrade was to a Junior Suite Loft. I almost said something when we shown the room, but we were told there was a second bathroom upstairs so we went with it. The second bathroom door made a terrible squeak when it opened. It was taken care of before we returned from dinner which was nice.
The room looks great, but the functionality didn’t work for us. The living room space was tiny. We weren’t going to haul our luggage upstairs and the proper bathroom was downstairs. I think I hit my head on the extra low drum light over the desk 3 or 4 times. Overall, we should have stayed with our original choice of room.
Having said that, I believe the hotel is top notch and wouldn’t hesitate to try it again with more time to enjoy the facilities.

Odgovor hotela

Napisano: 9. srp 2026.

Thank you for sharing your detailed review and for giving us a perfect score! We're delighted to hear that you appreciated the stunning architecture and smooth check-in process, as well as the thoughtful upgrades and benefits offered during your stay. Your kind words about the hotel’s quality mean a lot.
We also understand your concerns regarding the functionality of the room layout and challenges with early morning breakfast options. It’s clear these aspects didn’t align ideally with your needs, and we’re grateful for your feedback about them. It’s encouraging to know that despite these challenges, you still view the hotel positively and are open to staying again.
Your insights are truly valuable, and we’re thankful for the opportunity to improve. We look forward to welcoming you back for a more seamless stay in the future!
Parovi

Napisano: 27. lip 2026.

Boravak: lip, 2026

Stain on the brand

This hotel is an abomination and a stain on the Mandarin Oriental brand.
Walked in for check-in at 20:00 and no one at the desk, had to wait a couple minutes, annoying after a long day of travel.
At check-in, didn’t give me Amex benefits letter, didn’t acknowledge or confirm the benefits orally either.
Got a Deluxe room, which staff claimed had been upgraded to a Premier Deluxe. I can’t seem to tell the difference between the two based on the website - I suspect it’s a fake category distinction to fulfill “upgrades” for Amex benefits.
On entering room, saw room didn’t have two sinks or a bathtub next to a window as shown on the website. Entire reason for booking this category room was the two sinks. I would never have paid the money for it otherwise.
Called about room, staff said only a couple rooms in that category have two sinks and a window bathtub and none available. Should be illegal to show pictures of a beautiful room on the website with unique benefits and then not give those rooms to guests who paid for them - it’s fraud, plain and simple - no different than sneakily pickpocketing cash out of my wallet. And frankly, it’s stupid not to give us one of those good rooms anyway - we are Mandarin Silk members staying for 4 nights - why would they not block us one of the nice rooms instead of giving them all to one-night weekenders? Just dumb customer service, aside from the fraud.
As I’m on the phone with front desk about the room, my wife discovers the previous customer’s belongings in the dresser - filled with clothes and expensive goods from a luxury store. Clearly the staff doesn’t clean thoroughly between customers.
Manager moved us to a “junior suite” to apologize, but this room is even worse than previous. Bathroom is shockingly smaller and still only one sink. Has an annoying staircase to bed area which is dangerous and easy to trip - the final step at the bottom is different from all the other colored steps and has the same textured pattern as the wood floor, making it easy to miss or accidentally stub your toe, which happened to me multiple times.
Most annoying is the replacement room they gave us has a streetcar track outside which rumbles every couple minutes like an earthquake or thunder.
Ordered room service for dinner first night and manager called to say it would be free as an apology. I kid you not, the penne pasta arrived cold and is the worst pasta I have ever eaten. You couldn’t pay me to eat this awful pasta. We actually had a $100 food credit through Amex to use for subsequent nights and avoided using it for several nights since we were dreading eating the terrible room service food. On the last night we tried room service again and ordered the curry - we literally laughed when the food arrived. It was like if someone had never cooked before and googled a picture of curry - some watery curry sauce out of a box, low-quality premade chicken breast from a package at the grocery store, and the worst rice I have ever eaten. Unbelievable the gall of these people to serve this food anywhere, let alone at a Mandarin Oriental.
The only reason we ordered the pasta and the curry was because this hotel doesn’t have a Chinese/Asian food section for room service, even though that is one of the primary selling points of the Mandarin Oriental brand. It’s extremely disappointing that Mandarin puts their name on the property and doesn’t have the expected quality and offerings of the brand. They actually have two other restaurants in the hotel, including a Japanese one, but they won’t let you order from those restaurants for room service for some reason. We stayed at the Mandarin Oriental Munich last week and you could order from their Japanese restaurant Matsuhisa in addition to the ordinary room service menu.
Bizarre issue with our room service is the room only has a coffee table that is literally six inches from the floor. And the room service came on a tray both times, so we had to awkwardly sit on the floor to eat the terrible food.
And annoyingly, there are these low hanging lamps around the room, and the floor plan is awful so me and my wife have both hit our head on these stupid lamps many times while staying here. I hate these awful lamps.
Another bizarre issue is the toilet - to flush the toilet, you have to push these buttons that dip about half an inch into the wall, and you have to push them hard. Like it literally hurts my finger joint to push them, and my wife couldn’t press them at all with her nails. Just insane terrible functional design I’ve never seen before.
Room looks run-down overall - cracked corners in shower and bathtub. Black mold visible in bathtub and corners of sink. Disgusting. Corners and areas under tables are dusty and gross, complete with toenails under the bedside table - they clearly don’t clean the rooms much at all. Directly above the pillow area of the bed is a brown splatter stain on the white ceiling, so every time you’re laying in bed you see it directly above you. Even a cursory glance while cleaning would see this disgusting splatter - it has probably been there for a year or longer. So when you’re lying in bed with your partner, relaxing after the day, you inevitably see the ceiling and it kills the mood to see the disgusting brown splatter, makes you feel like you’re staying at a Motel 6 - completely inexcusable for a Mandarin Oriental. This is the type of hotel you’re afraid to be barefoot, which I could have never imagined I’d say about a Mandarin Oriental.
Breakfast is in the lobby in a restaurant that doesn’t feel “Mandarin” at all - it’s exactly the same breakfast venue as before Mandarin acquired this hotel. There aren’t enough staff and service is slow. You’ll be taken to a seat and no one ever comes to take your drink order, the typical signs of a poorly organized breakfast that indicate a poorly run hotel. Every morning our server would take our order without writing it down and there would be mistakes and missing items - the first morning she brought my wife the wrong tea - the second morning she brought us the wrong juice instead of orange juice - just write it down - there’s nothing cool about doing your job poorly. Items don’t get restocked on the buffet so there are often only a couple remaining mushed berries. And the selection would feel limited at even a mid-tier hotel. You can only order one item from the menu, so if you get eggs, you can’t also try the French toast - any other Mandarin will let you try whatever you want, feels stingy and poor. There are no silverware holders so you have to just put your old worn out fork and knife on the plain table which looks like it has never been wiped. Doesn’t feel like a high-quality luxurious Mandarin Oriental breakfast at all. On our last morning, we got to breakfast at 9am and it wasn’t crowded at all, ordered 2 glasses of orange juice, but our waiter only brought one glass and explained that they had run out of orange juice - oh we can just wait a few minutes for them to make some more, we said - but they may not make any more orange juice today, she replied. And that was that. Embarrassing incompetence and laziness across the hotel.
Our second night, the old antiquated reading light next to the bed started randomly flickering and woke me and my wife up. There’s a small button on it but the connection seemed to have been broken and the light kept flickering. It woke us up a few more times over the course of the night. So utterly infuriating and stupid.
You can use WhatsApp to request things from the front desk, which is ordinary now for Mandarin Oriental, but often they don’t reply for a while. Sometimes it would be 45 minutes before I received a reply.
At checkout, they asked me if I wanted to take a look at the bill and I said yes, only to discover they hadn’t applied the Amex food benefit. That took time for them to fix, and if I hadn’t checked, I’ve had been overcharged for that horrible room service food. Incompetence and laziness from the first moment I entered the hotel until the last.
I truly hate this hotel and we will never return. Mandarin Oriental should try to get their money back for purchasing this failure of a hotel - total disaster that will damage their brand.
We stayed at the Mandarin Oriental Munich last week and it was amazing - so sad Amsterdam is so awful by comparison. They should demolish this dump and start over.

Odgovor hotela

Napisano: 29. srp 2026.

Dear RJ,
Thank you for choosing Mandarin Oriental Conservatorium, Amsterdam and for sharing your candid feedback with us.
I am truly sorry that your recent stay did not meet the high standards we aim to uphold. Please accept our sincerest apologies for your overall experience. Your feedback has been carefully reviewed with our team to ensure improvements are made. We have also reached out to you via email, as we would greatly appreciate the opportunity to discuss your experience personally.
Should you wish to discuss your experience further, please do not hesitate to contact me directly at cmueller@mohg.com. It would be our privilege to welcome you back for a more enjoyable visit to restore your confidence in Mandarin Oriental.
Kind regards,
Carina Mueller
Rooms Division Manager
Parovi

Napisano: 22. svi 2026.

Boravak: svi, 2026

Need to increase workforce.

The service has many good aspects and many employees are serious and kind. However, the number of employees is too small and the service does not go to the smallest detail. For example, a cactus in a room is not enough. The fact is that it is not a super-luxury hotel. The location is very convenient to go anywhere. Breakfast is excellent.

Odgovor hotela

Napisano: 14. lip 2026.

Thank you for sharing your thoughts on your recent stay with us. We're glad to hear that you appreciated the friendliness and dedication of our staff, as well as the convenience of our location and the quality of the breakfast. We also acknowledge your concerns about staffing levels and the finer details of the room decor. Your feedback is valuable in helping us evaluate and improve the aspects of our service to better meet the expectations of our guests. Thank you again for your detailed review.
Parovi

Napisano: 6. srp 2026.

Boravak: lip, 2026

Love the city, love the hotel.

The Mandarin Oriental Conservatorium is in an excellent location literally across the street from the Van Gogh museum and a very short walk to the Rijkmuseum. Very convenient.
We loved the corridors in the hotel–they gave a stylish, oldy-worldy feel. Our room was on two levels with one bathroom upstairs and another downstairs. Make sure to book a room with an upstairs bathroom unless you can cope with navigating downstairs in the middle of the night.
The staff were all super-friendly and efficient. The concierge gave excellent restaurant recommendations if you want to eat in the local area.
The pool and gym were both excellent and the sauna was nice and hot. Great.
Overall, we highly recommend the Mandarin Oriental but be aware that you will pay about 33% tax on your hotel stay (13% city tax, 21% VAT).

Odgovor hotela

Napisano: 9. srp 2026.

Thank you for your glowing review and for taking the time to share your experience at Mandarin Oriental Conservatorium. We’re delighted to hear that you enjoyed the convenient location near iconic museums, the charming ambiance of the corridors, and the unique layout of your room. It’s wonderful to know that our staff, including the concierge, contributed positively to your stay and that you appreciated the pool, gym, and sauna facilities. We deeply appreciate your recommendation and hope to welcome you back in the future!
Parovi

UK

Napisano: 4. srp 2026.

Boravak: lip, 2026

Excellent

Our first stay at Mandarin Oriental Conservatorium Amsterdam and it was excellent. The property has the perfect contrast of old and modern architecture with a large roomy atrium which encompasses the reception, the lounge / restaurant and Ottolenghi restaurant. Whilst in there you get the feeling as if you are eating outside but you are seated in comfort inside. Additionally the is another superb restaurant , Taiko, on the next floor. On the lower ground is a well set up gym and a fine spa. We had a very spacious duplex room facing the atrium, well appointed , comfy bed , two bathrooms and with plenty of storage. The staff were brilliant , helpful, efficient and friendly.

Odgovor hotela

Napisano: 9. srp 2026.

Thank you for sharing your experience at Mandarin Oriental Conservatorium Amsterdam. We're delighted to hear that your stay was excellent and that you enjoyed the unique blend of old and modern architecture, the spacious atrium, and the dining options, including Ottolenghi and Taiko. It's great to know you appreciated the well-equipped gym, spa, and your comfortable duplex room with its thoughtful amenities. Your kind words about the staff's helpfulness and friendliness truly mean a lot. We hope to welcome you back for another wonderful stay!

Izvrsna lokacija

4,8

Paulus Potterstraat 50, Zuid, Amsterdam, 1071 DB, Nizozemska|1,68 km od centra grada

Prijava i odjava

Prijava od:

15:00

Odjava prije:

12:00

Dobro je znati

Djeca

U ovom hotelu djeca su dobrodošla

Dodatni kreveti

u dobi od 12 g. ili mlađe

Besplatno

u dobi od 13 g. ili starije

100 € po osobi po noćenju

Dječji krevetići

u dobi od 1 g. ili mlađe

Besplatno

Kućni ljubimci

Kućni ljubimci nisu dopušteni

Doručak

Doručak je dostupan

Cijena doručka

52 € po osobi

Vrijeme doručka

Pon – ned od 07:00 do 11:00

Važne informacije hotela
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Goste se moli da unaprijed obavijeste smještajni objekt Mandarin Oriental Conservatorium, Amsterdam o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Children aged 3 to 14 years are welcome to the pool, under the supervision of an adult, from 10:00 to 11:30 and from 14:00 to 15:30. From January 1st 2025, the access will change to be from 07:00 to 10:00 daily. Children aged 16 years and below are not allowed to use the gym, hammam, sauna and jacuzzi at any time. Please note that treatments are available for guests aged 18 years and older. The gym area, including a yoga and pilates studio, is open daily from 06:30 until 22:30. Also, a team of personal trainers is available to assist you. The Conservatorium Hotel is a cashless property and only accepts digital payments.
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Mandarin Oriental Conservatorium, Amsterdam: često postavljana pitanja

Hotel Mandarin Oriental Conservatorium, Amsterdam je od centra grada Amsterdam udaljen 1.7 km.
Hotel Mandarin Oriental Conservatorium, Amsterdam nalazi se u gradu Amsterdam (Nizozemska) i udaljen je 1.7 km od centra grada Amsterdam.
U hotelu Mandarin Oriental Conservatorium, Amsterdam možete se prijaviti od 15:00, a odjaviti se morate do 12:00.
Da, hotel Mandarin Oriental Conservatorium, Amsterdam ima parkiralište.
Da, Mandarin Oriental Conservatorium, Amsterdam ima restoran.