Ibis Styles Gelsenkirchen
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Više o hotelu Ibis Styles Gelsenkirchen
Ibis Styles Gelsenkirchen
Ovaj moderni hotel nasuprot željezničke stanice ICE u Gelsenkirchenu nudi elegantne, zvučno izolirane sobe i besplatni WiFi u cijelom objektu.
TH
Napisano: 15. lis 2025.
Boravak: lis, 2025
As good as its cost
The room was quite large, clean, and comfortable, complete with a working desk and wardrobe. Be aware, however, that there is no mini-fridge or tea/coffee facilities.
The breakfast is standard and acceptable, though the variety is limited and was almost the same over my 4-day stay. A major plus is the staff, who were all kind and helpful. Overall, a solid stay focusing on location and comfort.
Odgovor hotela
Napisano: 17. lis 2025.
Thank you for taking time to review your recent stay with us.
We're delighted you found our rooms spacious and comfortable for your needs during your 4-day stay. Our team takes pride in maintaining clean accommodations and was particularly pleased to support your requirements.
However, we sincerely regret some aspects didn't meet your expectations. While we don't offer in-room refreshment facilities, our 24-hour bar provides complimentary hot drinks and snacks. Regarding breakfast, we rotate selections weekly but will review options for longer stays.
Nonetheless, we're glad our central location near transit connections served your travel needs well. The easy access to regional attractions remains a key advantage many guests appreciate.
We hope that we can see you again soon.
Kind regards,
Ihr Team vom ibis Styles Gelsenkirchen
Napisano: 25. lip 2026.
Boravak: lip, 2026
Poor staff.
Jörg Schmidt
1/5
just now on Google
It only has to do with staff and assistance.
I think she knows the stairwell/emergency exit.
I accidentally drove into the dark underground garage, where I actually did not want to park. Well, I was inside. Since I had to get used to the darkness because of the sun, I went to the stairwell/emergency exit. As I was going up the stairs, I only saw doors that could be opened from the inside emergency exit locked. I was stuck in the stairwell; the parking garage door was also closed. I was sitting on the stairs and calling various buildings that the parking garage could belong to. One person then alerted the police because I had been sitting there for 30 minutes and couldn't get out. I heard people talking on the ground floor and knocked on the door nothing happened. If I can hear them talking, they must have heard my banging on the door as well. Then, due to poor internet, I finally found my location and was able to call the hotel from the parking garage.
The woman was very unfriendly but opened the door; the unfriendliness continued from there. I explained that I accidentally drove into the parking garage and saw the stairwell as the entrance to the building. The woman didn't care at all; I just wanted to get out of the parking garage she let me out and told me to go 10 meters further to the hotel and pay. The woman was incredibly rude. Upon arriving at the information desk☝️ I found her behind the counter 5 meters away from the door where I had knocked for 1 hour. The unfriendliness continued bääbääbää, I had to
pay €12 to get out of the madhouse.
Is this supposed to be a hotel? I would rather sleep in a tent if such staff works there. They left me in the emergency exit for 1 hour; why is an emergency exit locked? I will report this ☝️
Odgovor hotela
Napisano: 6. srp 2026.
Wir bedauern zutiefst die Unannehmlichkeiten rund um Zugänglichkeit und Kommunikation. Sicherheitsvorkehrungen und transparente Abläufe sind uns wichtig, hier hätten wir besser unterstützen müssen. Gerne klären wir solche Anliegen jederzeit direkt am Empfang, um Lösungen zu finden.
Der Notausgang ist immer offen, aber Alarmgesichert.
Wir bitten allerdings um Verständnis, dass das Parken auch für Nicht-Hotelgäste nicht kostenfrei ist und wir deshalb Gebühren dafür erheben,
Für das unfreundliche Verhalten der Mitarbeiterin möchte ich mich herzlichst Entschuldigen. Wir werden das intern aufarbeiten, um eine solche Situation besser lösen zu können.
Freundliche Grüße
Ihr Team vom ibis Styles Gelsenkirchen
Napisano: 12. svi 2026.
Boravak: svi, 2026
Really bad service
Odgovor hotela
Napisano: 26. svi 2026.
Tak for at du valgte at booke dit ophold hos os her på ibis Styles Gelsenkirchen
Vi beklager dybt, at din oplevelse ikke levede op til dine forventninger. Din feedback vedrørende serviceoplevelsen er taget til efterretning, da vi altid stræber efter at skabe positive møder med vores gæster. Vores team er normalt kendt for deres imødekommenhed, og vi forstår din skuffelse over, at dette ikke kom til udtryk under dit besøg.
Vi noterer os også din kommentar om værelset og vil fortsætte med at arbejde på at sikre en konsekvent kvalitet i alle vores faciliteter. Trods denne uheldige oplevelse håber vi, du vil mærke vores engagement for at forbedre os ved fremtidige besøg.
Vi håber at I ellers havde et behageligt ophold; det vil altid være os en glæde at få lov til at åbne dørene for Jer igen en anden gang.
Venlig hilsen,
Ihr Team vom ibis Styles Gelsenkirchen
Napisano: 15. tra 2026.
Boravak: svi, 2025
Hotel parking not secure. Car can be broken into. Hotel is not liable.
Odgovor hotela
Napisano: 27. tra 2026.
Wir bedanken uns ganz herzlich für den Besuch und die Rückmeldung zu unserem ibis Styles Gelsenkirchen.
Es tut uns außerordentlich leid, dass Ihr Aufenthalt nicht unseren Standards entsprochen hat. Die Sicherheit unserer Gäste liegt uns sehr am Herzen, und wir bedauern zutiefst, dass es in Ihrem Fall zu einer unzureichenden Situation gekommen ist.
Zu den von Ihnen genannten Punkten möchten wir anmerken, dass wir stets bestrebt sind, alle Bereiche des Hauses in optimalem Zustand zu halten. Dazu zählen auch regelmäßige Überprüfungen der technischen Einrichtungen. Leider können wir bei externen Vorfällen nur begrenzt Einfluss nehmen, arbeiten jedoch eng mit den zuständigen Behörden zusammen.
Ihre Schilderungen nehmen wir sehr ernst und werden sie intern intensiv besprechen, um mögliche Verbesserungen zu prüfen. Für das entstandene Missverständnis in der Kommunikation bitten wir Sie nochmals um Entschuldigung.
Es wäre schön, wenn wir Sie in der Zukunft von unserer kontinuierlichen Weiterentwicklung überzeugen dürften.
Freundliche Grüße
Ihr Team vom ibis Styles Gelsenkirchen
Napisano: 19. ožu 2026.
Boravak: ožu, 2026
Vrlo dobra lokacija
Ringstraße 1 3, Gelsenkirchen, 45879, Njemačka|1,75 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

