Holiday Inn - the niu, Quay Hamburg Harburg by IHG
+ 157
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
24-satna recepcija
Za nepušače
Dopušteno držanje kućnih ljubimaca
Više o hotelu Holiday Inn - the niu, Quay Hamburg Harburg by IHG
Holiday Inn - the niu, Quay Hamburg Harburg by IHG
Objekt Holiday Inn - the niu, Quay Hamburg Harburg by IHG smješten je u Hamburgu, na 12 km od znamenitosti Stari tunel pod rijekom Labom, te nudi smještaj s klima-uređajem i bar.
Recenzije od 
Obitelji
TR
Napisano: 22. tra 2026.
Boravak: tra, 2026
great hotel but communication is the only issue
We stayed at a newly built, modern hotel just outside Hamburg. The hotel is beautifully decorated, with spacious rooms, very comfortable beds, and an excellent shower. The free Wi-Fi was fast (around 80 Mbps), which makes it a great option for business travelers or short stopovers.
We booked through Novum Hotels. At first, we weren’t familiar with the website, but it turned out to be trustworthy.
We checked in on April 17 and were warmly welcomed by Salim at reception. There is a small city tax to pay, and parking costs €20 per day. If you prefer, you can try to find free parking a few streets away.
However, there were some significant issues. We booked a triple room with a kitchenette, but upon arrival, we were given a double room instead. After a long 6-hour drive from the Netherlands with our 5-year-old child, we didn’t have the energy to argue. The hotel had only been open for about two weeks and appeared to be overbooked.
This caused real inconvenience for us. We had brought food expecting to use the kitchenette, but there were no facilities. The room was also only prepared for two people—no extra bed or bedding was provided for our child, and no one addressed this during our stay.
I contacted the hotel afterward via email but haven’t received any response. Communication with Novum Hotels was also very difficult when trying to resolve room-related issues.
To be clear, this review is not meant to discredit the hotel—it’s a great place for the price, with excellent facilities. However, the lack of communication and service in handling booking problems was disappointing.
Cons:
Poor communication with the hotel and booking provider
Room mismatch (triple room booked, double room received)
No preparation for third guest
We booked through Novum Hotels. At first, we weren’t familiar with the website, but it turned out to be trustworthy.
We checked in on April 17 and were warmly welcomed by Salim at reception. There is a small city tax to pay, and parking costs €20 per day. If you prefer, you can try to find free parking a few streets away.
However, there were some significant issues. We booked a triple room with a kitchenette, but upon arrival, we were given a double room instead. After a long 6-hour drive from the Netherlands with our 5-year-old child, we didn’t have the energy to argue. The hotel had only been open for about two weeks and appeared to be overbooked.
This caused real inconvenience for us. We had brought food expecting to use the kitchenette, but there were no facilities. The room was also only prepared for two people—no extra bed or bedding was provided for our child, and no one addressed this during our stay.
I contacted the hotel afterward via email but haven’t received any response. Communication with Novum Hotels was also very difficult when trying to resolve room-related issues.
To be clear, this review is not meant to discredit the hotel—it’s a great place for the price, with excellent facilities. However, the lack of communication and service in handling booking problems was disappointing.
Cons:
Poor communication with the hotel and booking provider
Room mismatch (triple room booked, double room received)
No preparation for third guest
Obitelji
Napisano: 18. srp 2026.
Boravak: srp, 2026
Everything could be better
We booked this hotel through Booking.com and specifically requested an accessible room.
When we arrived, everything seemed fine at first. There was construction work outside, but since the hotel is fairly new, we didn’t think much of it.
Once we got to our room, we immediately noticed how warm it was, so we turned on the air conditioning. The room also felt quite small for an accessible room, but we thought we could manage. However, when we entered the bathroom, we discovered there was no shower chair and no grab bars next to the toilet.
We went to reception to ask about it, and the response we received was shocking: “Accessible rooms are not wheelchair accessible. If you wanted a wheelchair-accessible room, you would have had to specifically request it in advance, and you would have had to pay extra.” That makes very little sense, and it certainly wasn’t made clear when booking.
They then showed us what they called the “real” accessible room but said they couldn’t give it to us because it was the only room that could accommodate four guests.
After insisting, they eventually brought us a shower chair, but it took more than an hour.
When they delivered the chair, we also mentioned that the air conditioning didn’t seem to be cooling the room. We were told, “You can’t set it too low because then it’s too much for the AC to handle.” The staff member adjusted the settings, and we went out for dinner. When we returned about 1–1.5 hours later, the room was just as hot as before. We were exhausted, so we simply went to bed.
The next morning, we were woken up early by loud construction work outside, with heavy machinery and trucks constantly moving back and forth.
After packing our belongings, we informed reception once again that the air conditioning still wasn’t working. Their response was, “You know, it can be like this when everything is new.” That’s simply not an acceptable response when guests are paying for a comfortable stay.
The breakfast was another disappointment. For €17 per person, we expected a much better selection. There was very little variety, several items that ran out were never refilled, and the coffee tasted like cleaning solution—it was completely undrinkable.
Overall, the hotel was overpriced, the service was poor, and the way accessibility was handled was especially disappointing.
Would I recommend this hotel? Absolutely not.
When we arrived, everything seemed fine at first. There was construction work outside, but since the hotel is fairly new, we didn’t think much of it.
Once we got to our room, we immediately noticed how warm it was, so we turned on the air conditioning. The room also felt quite small for an accessible room, but we thought we could manage. However, when we entered the bathroom, we discovered there was no shower chair and no grab bars next to the toilet.
We went to reception to ask about it, and the response we received was shocking: “Accessible rooms are not wheelchair accessible. If you wanted a wheelchair-accessible room, you would have had to specifically request it in advance, and you would have had to pay extra.” That makes very little sense, and it certainly wasn’t made clear when booking.
They then showed us what they called the “real” accessible room but said they couldn’t give it to us because it was the only room that could accommodate four guests.
After insisting, they eventually brought us a shower chair, but it took more than an hour.
When they delivered the chair, we also mentioned that the air conditioning didn’t seem to be cooling the room. We were told, “You can’t set it too low because then it’s too much for the AC to handle.” The staff member adjusted the settings, and we went out for dinner. When we returned about 1–1.5 hours later, the room was just as hot as before. We were exhausted, so we simply went to bed.
The next morning, we were woken up early by loud construction work outside, with heavy machinery and trucks constantly moving back and forth.
After packing our belongings, we informed reception once again that the air conditioning still wasn’t working. Their response was, “You know, it can be like this when everything is new.” That’s simply not an acceptable response when guests are paying for a comfortable stay.
The breakfast was another disappointment. For €17 per person, we expected a much better selection. There was very little variety, several items that ran out were never refilled, and the coffee tasted like cleaning solution—it was completely undrinkable.
Overall, the hotel was overpriced, the service was poor, and the way accessibility was handled was especially disappointing.
Would I recommend this hotel? Absolutely not.
Snimio anonimni putnik
Napisano: 9. svi 2026.
Boravak: tra, 2026
Top
Snimio anonimni putnik
Napisano: 23. srp 2026.
Boravak: srp, 2026
Otroligt otrevlig personal vid incheckning. Dålig med information och skyltning kring parkering. Rummet var alldeles för varmt
Snimio anonimni putnik
Napisano: 17. srp 2026.
Boravak: srp, 2026
Nyt hotel med fine forhold. Beliggenheden er ok for gennemrejse. Ok morgenmad
Lokacija
Blohmstra?e 27, Hamburg, 21079, Njemačka|9,29 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Doručak je dostupan
Cijena doručka
19 € po osobi
U ovom objektu nije moguće održavanje momačkih, djevojačkih i sličnih zabava. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom.
The hotel will charge city tax which is subject to the actual room rate.
Holiday Inn - the niu, Quay Hamburg Harburg by IHG: često postavljana pitanja
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