Leonardo Hotel Heidelberg City Center
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
24-satna recepcija
Restoran
Za nepušače
Više o hotelu Leonardo Hotel Heidelberg City Center
Leonardo Hotel Heidelberg City Center
This modern hotel is within a 10-minute walk of Heidelberg’s historic Old Town and scenic pedestrian area. It offers a 24-hour reception, a modern interior, breakfast each morning and room service.
Recenzije od 
Obitelji
Napisano: 20. svi 2026.
Boravak: svi, 2026
Convenient, easy to check in, pleasant staff
Great location just a short walk to the main shopping/dining areas, as well as the castle. Parking was convenient, but quite tight.
Obitelji
Napisano: 21. kol 2026.
Boravak: kol, 2026
"Big disappointment - poor hygiene and poor value for money"
We stayed one night at the Leonardo Hotel Heidelberg City Center and unfortunately it was a huge disappointment.
The hotel looks beautiful and well-maintained in the photos, but in reality, we found it very outdated. The building and the rooms have clearly seen better days. Furthermore, there was a strong sewage smell upon entering. According to the staff, this was due to the location and the city's old sewage system, but that doesn't make the experience any more pleasant, of course.
The hygiene was also very poor. The room was dusty and the bathroom was not clean. There was mold in the shower and we also saw mold by the sink. For the price you pay for this hotel, we find this absolutely unacceptable.
We hoped the breakfast would make up for the experience somewhat, but that was also disappointing. There is enough choice in itself, but we did not find the quality and presentation special. The price-quality ratio is therefore poor in our opinion: we think you are paying too much for what you get in return.
But the most bizarre thing happened at check-out. The lady at the reception asked if we had had a pleasant stay. I honestly said that it wasn't like that. Then she asked if I had a Booking.com account and if she could do something with it so that we could drive out of the parking garage for free. Later I discovered that she had posted a 10/10 – "Excellent" review under my account, even though I had told her I was not satisfied.
I found this particularly rude and absolutely unfair. A review should reflect the actual experience of the guest and not be filled out on behalf of the guest by the hotel staff. I therefore immediately deleted this review.
Overall, we had a very bad experience here. Absolutely not recommended for us and certainly not a hotel where we would stay again.
The hotel looks beautiful and well-maintained in the photos, but in reality, we found it very outdated. The building and the rooms have clearly seen better days. Furthermore, there was a strong sewage smell upon entering. According to the staff, this was due to the location and the city's old sewage system, but that doesn't make the experience any more pleasant, of course.
The hygiene was also very poor. The room was dusty and the bathroom was not clean. There was mold in the shower and we also saw mold by the sink. For the price you pay for this hotel, we find this absolutely unacceptable.
We hoped the breakfast would make up for the experience somewhat, but that was also disappointing. There is enough choice in itself, but we did not find the quality and presentation special. The price-quality ratio is therefore poor in our opinion: we think you are paying too much for what you get in return.
But the most bizarre thing happened at check-out. The lady at the reception asked if we had had a pleasant stay. I honestly said that it wasn't like that. Then she asked if I had a Booking.com account and if she could do something with it so that we could drive out of the parking garage for free. Later I discovered that she had posted a 10/10 – "Excellent" review under my account, even though I had told her I was not satisfied.
I found this particularly rude and absolutely unfair. A review should reflect the actual experience of the guest and not be filled out on behalf of the guest by the hotel staff. I therefore immediately deleted this review.
Overall, we had a very bad experience here. Absolutely not recommended for us and certainly not a hotel where we would stay again.
Parovi
Napisano: 11. kol 2026.
Boravak: kol, 2026
Hotel Standard
Unfortunately, I must say that my stay did not meet my expectations for a hotel in this category.
Among other things, I had difficulty understanding why the stained carpets on the common areas were not handled. This gives a general impression of lack of maintenance and cleaning.
In addition, it surprised me that the cleaning staff transported linen with the elevator in the middle of the busiest period of breakfast. At that time, many guests stood waiting for the elevator, creating unnecessary annoyances and queues.
I also found that the staff had very limited knowledge about the city and the options and partners the hotel could recommend to guests. In my opinion, this is an important part of the service you should be able to expect at a hotel.
The room itself was clean and nice, and it should of course be emphasized positively. Unfortunately, the experience of the hotel's other areas and service was characterized by shortcomings.
The breakfast was also a disappointment. Although there was a wide range of orders, the quality and variety seemed limited. The hard-cooked eggs and the very thin baked beans in tomato did not stand out positively, and the beans also had a clear smell and taste of having stood in the can.
Overall, unfortunately, this is not a hotel chain I would like to use in the future. This is a pity, because with relatively simple improvements in maintenance, timing, service and quality, the experience could have been significantly better.
Øv – I expected more.
Among other things, I had difficulty understanding why the stained carpets on the common areas were not handled. This gives a general impression of lack of maintenance and cleaning.
In addition, it surprised me that the cleaning staff transported linen with the elevator in the middle of the busiest period of breakfast. At that time, many guests stood waiting for the elevator, creating unnecessary annoyances and queues.
I also found that the staff had very limited knowledge about the city and the options and partners the hotel could recommend to guests. In my opinion, this is an important part of the service you should be able to expect at a hotel.
The room itself was clean and nice, and it should of course be emphasized positively. Unfortunately, the experience of the hotel's other areas and service was characterized by shortcomings.
The breakfast was also a disappointment. Although there was a wide range of orders, the quality and variety seemed limited. The hard-cooked eggs and the very thin baked beans in tomato did not stand out positively, and the beans also had a clear smell and taste of having stood in the can.
Overall, unfortunately, this is not a hotel chain I would like to use in the future. This is a pity, because with relatively simple improvements in maintenance, timing, service and quality, the experience could have been significantly better.
Øv – I expected more.
Parovi
Napisano: 30. svi 2026.
Boravak: svi, 2026
Nice Hotel, Stained Carpets and Towels Let It Down
Overall, I enjoyed my stay and the hotel has a lot of potential. The receptionist was very friendly and welcoming, which made for a great first impression. I stayed on the 9th floor and the view was beautiful. The beds were comfortable, and the furniture in the room was in good condition.
However, cleanliness and maintenance need improvement. The carpets throughout the hotel had a lot of visible stains, which made the hotel feel older than it probably is. The towels also had stains on them, which was disappointing. In addition, the bathroom could benefit from a renovation, as it felt quite dated.
Despite these issues, I had a pleasant stay. If the hotel improves the cleanliness of the carpets and towels and updates some of the older areas, it could easily provide a much better overall experience.
However, cleanliness and maintenance need improvement. The carpets throughout the hotel had a lot of visible stains, which made the hotel feel older than it probably is. The towels also had stains on them, which was disappointing. In addition, the bathroom could benefit from a renovation, as it felt quite dated.
Despite these issues, I had a pleasant stay. If the hotel improves the cleanliness of the carpets and towels and updates some of the older areas, it could easily provide a much better overall experience.
Odgovor hotela
Napisano: 31. svi 2026.
Dear Guest,
Thank you for sharing your feedback and for choosing Leonardo Hotel Heidelberg City Center. We are pleased to hear that you received a warm welcome at reception, enjoyed the views from the ninth floor, and found the bed and room furnishings comfortable.
We are sorry to learn that aspects of cleanliness and maintenance did not meet expectations. Your comments are appreciated, as our goal is to provide a consistently polished environment that reflects our standards of comfort and care.
We are grateful that you still had a pleasant stay and recognized the hotel’s potential. We value your perspective and hope to have the opportunity to provide an even more satisfying experience on your next visit.
Sincerely,
Your Leonardo Hotel Heidelberg City Center
Thank you for sharing your feedback and for choosing Leonardo Hotel Heidelberg City Center. We are pleased to hear that you received a warm welcome at reception, enjoyed the views from the ninth floor, and found the bed and room furnishings comfortable.
We are sorry to learn that aspects of cleanliness and maintenance did not meet expectations. Your comments are appreciated, as our goal is to provide a consistently polished environment that reflects our standards of comfort and care.
We are grateful that you still had a pleasant stay and recognized the hotel’s potential. We value your perspective and hope to have the opportunity to provide an even more satisfying experience on your next visit.
Sincerely,
Your Leonardo Hotel Heidelberg City Center
Parovi
Napisano: 28. tra 2026.
Boravak: tra, 2026
Not happy!
Misleading booking arrangement: there are two Leonardo Hotels in Heidelberg. one is located near the old town, within walking distance. The other is located about 5 kms away, more than an hours walk each way plus no shuttle bus service. Then they say they cannot refund unused portion of stay because of booking service used . Worst of all is that staff in both venues seem to be aware that this booking mess happens very often and are not at all surprised when you tell them that you thought you were booking the city hotel and somehow ended up in the outskirts of town. Very unprofessional and misleading of hotel management. The hotel is also very old fashioned, offers little in the way of toiletries, towels are thin. The toilets off the foyer stank of sewage. Definitely not a 4 star rating. Only thing positive to say is that the bed was comfortable and the rooms are a nice size. I’m sure there are other nicer hotels to stay in.
Vrlo dobra lokacija
Bergheimer Strasse 63, Heidleberg, 69115, Njemačka|1,47 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
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