art'otel Cologne
+ 93
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Centar za fitness
Lječilište
24-satna recepcija
Više o hotelu art'otel Cologne
art'otel Cologne
Objekt art'otel cologne smješten je u Kölnu te ima fitness centar, terasu, bar ibesplatan WiFi u cijelom objektu.
Recenzije od 
Skupine
Napisano: 13. kol 2026.
Perfect stay for our group; I can only recommend this house.
A perfect hotel for our stay, 2 stops from the main train station on line 132, quick walk to the old town, right next to the chocolate museum.
Odgovor hotela
Napisano: 17. kol 2026.
Sehr geehrter Gast,
vielen Dank für Ihre wunderbare Bewertung via Tripadvisor. Es freut uns sehr, dass Sie und Ihre Gruppe einen perfekten Aufenthalt bei uns hatten. Schön zu lesen, dass Ihnen die gute Anbindung an den Hauptbahnhof, sowie die zentrale Lage mit der Nähe zur Altstadt und zum Schokoladenmuseum gefallen haben. Ihr Lob ist für unser Team eine große Motivation. Wir bedanken uns herzlich für Ihre Weiterempfehlung und würden uns freuen, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
art'otel Cologne Team
vielen Dank für Ihre wunderbare Bewertung via Tripadvisor. Es freut uns sehr, dass Sie und Ihre Gruppe einen perfekten Aufenthalt bei uns hatten. Schön zu lesen, dass Ihnen die gute Anbindung an den Hauptbahnhof, sowie die zentrale Lage mit der Nähe zur Altstadt und zum Schokoladenmuseum gefallen haben. Ihr Lob ist für unser Team eine große Motivation. Wir bedanken uns herzlich für Ihre Weiterempfehlung und würden uns freuen, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
art'otel Cologne Team
Pojedinci
Napisano: 17. kol 2026.
Noisy Room
A nice hotel on the outskirts of Cologne city centre. Unfortunately my room was located at the back of the hotel next to the tram line so I could hear every tram going past at all hours of the night. I could also feel the vibrations from the trams inside the room. This continued during the night and repeatedly disturbed my sleep.
I had specifically requested a quiet room when booking, so this was particularly disappointing. If you're a light sleeper, I would recommend asking the hotel about the quietest rooms available before booking.
I had specifically requested a quiet room when booking, so this was particularly disappointing. If you're a light sleeper, I would recommend asking the hotel about the quietest rooms available before booking.
Skupine
Napisano: 30. svi 2026.
Boravak: svi, 2026
Shocking hotel
Unfortunately, our stay at this hotel was very disappointing from start to finish.
Upon arrival, we discovered that the air conditioning in our room was not working, meaning we had to change rooms. While this issue was eventually resolved, the staff showed very little concern and seemed largely uninterested in ensuring guests had a pleasant stay.
Things only got worse on our second night. When we returned to our room, we found that it had not been cleaned and had not been restocked with fresh towels or toiletries. As this is something I would consider standard in any hotel, I went to reception to ask why. I was then informed that guests must request housekeeping before midday each day. This had never been explained to us at check-in, and I naturally assumed the room would be serviced unless we had specifically requested otherwise.
The room itself looked nothing like the photos advertised online. It was very basic and appeared quite tired and poorly maintained. There were sections of skirting board missing, and the carpets were lifting in places, which not only looked unprofessional but also created a potential trip hazard. These are not the standards I would expect from a hotel charging the prices it does.
What makes this even more frustrating is that we chose this hotel over the Maritim Hotel and paid more, expecting a higher standard of accommodation and service. Unfortunately, the experience was nowhere near worth the extra cost.
Overall, the lack of communication, poor customer service, poor room maintenance, and misleading room presentation left us extremely disappointed. We would not stay here again and, we wish we had chose the Maritim instead.
Upon arrival, we discovered that the air conditioning in our room was not working, meaning we had to change rooms. While this issue was eventually resolved, the staff showed very little concern and seemed largely uninterested in ensuring guests had a pleasant stay.
Things only got worse on our second night. When we returned to our room, we found that it had not been cleaned and had not been restocked with fresh towels or toiletries. As this is something I would consider standard in any hotel, I went to reception to ask why. I was then informed that guests must request housekeeping before midday each day. This had never been explained to us at check-in, and I naturally assumed the room would be serviced unless we had specifically requested otherwise.
The room itself looked nothing like the photos advertised online. It was very basic and appeared quite tired and poorly maintained. There were sections of skirting board missing, and the carpets were lifting in places, which not only looked unprofessional but also created a potential trip hazard. These are not the standards I would expect from a hotel charging the prices it does.
What makes this even more frustrating is that we chose this hotel over the Maritim Hotel and paid more, expecting a higher standard of accommodation and service. Unfortunately, the experience was nowhere near worth the extra cost.
Overall, the lack of communication, poor customer service, poor room maintenance, and misleading room presentation left us extremely disappointed. We would not stay here again and, we wish we had chose the Maritim instead.
Odgovor hotela
Napisano: 8. lip 2026.
Dear Guest,
Thank you for your honest feedback. We are sorry that your stay fell significantly short of your expectations in several aspects, particularly regarding comfort, service, and communication. The issues you mentioned do not meet our standards. Please accept our apologies for any inconvenience caused. We are especially sorry that you felt you did not receive sufficient attention from our team. Attentive and solution-oriented service should always be a matter of course for our guests. We also take your comments regarding the condition of the room very seriously and have already forwarded them internally for review and improvement. At the same time, we would like to thank you for your feedback regarding the communication of our cleaning procedures. It is our aim to provide such information clearly and transparently at check-in, we regret that this did not happen in your case. We are very sorry that, despite your conscious decision to stay with us, we were unable to meet your expectations. Should you give us another chance, we would be delighted to have the opportunity to impress you with our service in the future.
Best regards,
art'otel Cologne Team
Thank you for your honest feedback. We are sorry that your stay fell significantly short of your expectations in several aspects, particularly regarding comfort, service, and communication. The issues you mentioned do not meet our standards. Please accept our apologies for any inconvenience caused. We are especially sorry that you felt you did not receive sufficient attention from our team. Attentive and solution-oriented service should always be a matter of course for our guests. We also take your comments regarding the condition of the room very seriously and have already forwarded them internally for review and improvement. At the same time, we would like to thank you for your feedback regarding the communication of our cleaning procedures. It is our aim to provide such information clearly and transparently at check-in, we regret that this did not happen in your case. We are very sorry that, despite your conscious decision to stay with us, we were unable to meet your expectations. Should you give us another chance, we would be delighted to have the opportunity to impress you with our service in the future.
Best regards,
art'otel Cologne Team
Snimio anonimni putnik
Napisano: 10. kol 2026.
Boravak: kol, 2026
Good quality hotel in a great location for all of the city attractions. Very friendly and helpful staff - I would definitely recommend this hotel.
Skupine
Napisano: 30. srp 2026.
Great stay
Great hotel. Staff were so friendly and accommodating. Rooms clean and spacious. Great location, 15 min walk into the centre. Thank you!
Odgovor hotela
Napisano: 12. kol 2026.
Dear Guest,
Thank you so much for your kind review. We're delighted to see that you had such a great stay with us. It's wonderful to know that our friendly and accommodating team helped make your visit enjoyable and that you found your room clean, spacious and comfortable. We're also pleased that our location worked well for you, allowing easy access to the city centre while enjoying the surrounding area. Thank you again for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back to art'otel Cologne again soon!
Kind regards,
art'otel Cologne Team
Thank you so much for your kind review. We're delighted to see that you had such a great stay with us. It's wonderful to know that our friendly and accommodating team helped make your visit enjoyable and that you found your room clean, spacious and comfortable. We're also pleased that our location worked well for you, allowing easy access to the city centre while enjoying the surrounding area. Thank you again for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back to art'otel Cologne again soon!
Kind regards,
art'otel Cologne Team
Vrlo dobra lokacija
Holzmarkt 4, Altstadt, Köln, 50676, Njemačka|1,21 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
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