Dorint Hotel am Heumarkt Köln
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište
Više o hotelu Dorint Hotel am Heumarkt Köln
Dorint Hotel am Heumarkt Köln
Ovaj hotel nalazi se u centru Kölna, 200 metara od trga Heumarkt. Nudi prostrane sobe i restoran. Vanjska teretana i wellness zona uz Holmes Place mogu se koristiti uz naknadu od 18,50 € po danu i osobi. Samo za odrasle!
Recenzije od 
Snimio anonimni putnik
Napisano: 9. ruj 2026.
Boravak: ruj, 2026
The hotel was located in a great location. The room was clean and spacious. Very comfortable.
Parovi
Napisano: 28. kol 2026.
Boravak: kol, 2026
Great Location
Location is absolutely fantastic everything is within walking distance. Room was clean but I had booked a queen room and it was just a standard double bed. Air conditioning was absolutely useless. We booked this hotel because of the pool that was advertised and then we're informed it was 18.50 for a day pass so we went a thermal spa instead for a few euros extra!!! Bar was also very expensive.
Odgovor hotela
Napisano: 31. kol 2026.
Dear Krystle,
thank you for taking the time to describe your experience with us in such detail.
We are particularly pleased that you highlighted the central location of our hotel and the cleanliness of the room as positive aspects, and that you felt comfortable with the quality of your sleep and the service. The easy accessibility of many attractions is very important to us for the comfort of our guests.
At the same time, we are very sorry that the room assignment did not correspond to your original booking and that you were not satisfied with the functionality of the air conditioning. We understand how important a well-equipped room and a comfortable indoor climate are for a successful stay.
We also take your comments regarding the access conditions and prices for the pool area and the bar seriously. We know that expectations regarding leisure activities and pricing have a decisive influence on the overall experience. Your feedback helps us to further optimize our descriptions and transparency.
Thank you for your honest feedback, which allows us to continuously review and improve our service. Sincerely, Sandra Weinsheimer, Guest Relations
thank you for taking the time to describe your experience with us in such detail.
We are particularly pleased that you highlighted the central location of our hotel and the cleanliness of the room as positive aspects, and that you felt comfortable with the quality of your sleep and the service. The easy accessibility of many attractions is very important to us for the comfort of our guests.
At the same time, we are very sorry that the room assignment did not correspond to your original booking and that you were not satisfied with the functionality of the air conditioning. We understand how important a well-equipped room and a comfortable indoor climate are for a successful stay.
We also take your comments regarding the access conditions and prices for the pool area and the bar seriously. We know that expectations regarding leisure activities and pricing have a decisive influence on the overall experience. Your feedback helps us to further optimize our descriptions and transparency.
Thank you for your honest feedback, which allows us to continuously review and improve our service. Sincerely, Sandra Weinsheimer, Guest Relations
Obitelji
Napisano: 7. kol 2026.
Boravak: kol, 2026
Misleading
Our stay at Dorint was disappointing for several reasons.
One of the main reasons we chose this hotel was the swimming pool. Unfortunately, the pool was closed during our stay, without this being clearly communicated before arrival. When travelling with children, facilities such as a pool are an important part of the booking decision.
In addition, I find it remarkable that when booking a room for one adult and two children, the hotel automatically assumed that an extra bed was required and charged additional costs. If a room is offered and booked for three people, it should be suitable for three guests without unexpected surcharges.
What is even more disappointing is the way the hotel handled our complaint afterwards. Instead of addressing the issues raised, we received a generic response thanking us for our “fantastic stay” and expressing hope to welcome us again in the future. This gives the impression that customer complaints are not read or taken seriously.
A complaint deserves a substantive response, not a standard template that completely ignores the concerns raised.
Overall, the combination of unavailable facilities, unexpected extra charges, and a dismissive response to a legitimate complaint has left us with a very negative impression of this hotel.
One of the main reasons we chose this hotel was the swimming pool. Unfortunately, the pool was closed during our stay, without this being clearly communicated before arrival. When travelling with children, facilities such as a pool are an important part of the booking decision.
In addition, I find it remarkable that when booking a room for one adult and two children, the hotel automatically assumed that an extra bed was required and charged additional costs. If a room is offered and booked for three people, it should be suitable for three guests without unexpected surcharges.
What is even more disappointing is the way the hotel handled our complaint afterwards. Instead of addressing the issues raised, we received a generic response thanking us for our “fantastic stay” and expressing hope to welcome us again in the future. This gives the impression that customer complaints are not read or taken seriously.
A complaint deserves a substantive response, not a standard template that completely ignores the concerns raised.
Overall, the combination of unavailable facilities, unexpected extra charges, and a dismissive response to a legitimate complaint has left us with a very negative impression of this hotel.
Poslovni putnici
Napisano: 5. kol 2026.
Boravak: lip, 2026
Location good, air conditioning completely inadequate
Two nights, and they were an imposition. Admittedly, it is a hot summer. But: The room had to remain completely darkened just to be able to stay in it at all. The air conditioning failed completely. Unacceptable in a 4* hotel, especially for the price charged. To top it all off, the entire hotel was evacuated by the fire department on the second night, in the middle of the night. It was speculated that the overloaded air conditioning system caused a technical defect and thus triggered the fire alarm. The breakfast buffet is very good, as is the location, of course. The attached spa/gym is outstanding, though it costs extra. (Tip: Admission is free with a Wellpass).
Snimio anonimni putnik
Napisano: 3. kol 2026.
Boravak: srp, 2026
Perfect hotel to stay for a city break due to its very central location and close proximity to main attractions
Izvrsna lokacija
Pipinstr. 1, Köln, 50667, Njemačka|0,71 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Dorint Hotel am Heumarkt Köln: često postavljana pitanja
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