Radisson Blu Senator Hotel, Lübeck
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu Radisson Blu Senator Hotel, Lübeck
Radisson Blu Senator Hotel, Lübeck
Ovaj impresivni hotel s 5 zvjezdica smješten je na rijeci Trave te nudi besplatan WiFi, bazen i saune. Udaljen je samo 4 minute hoda od vrata Holsten u Lübecku i srednjovjekovnog centra grada.
Recenzije od 
Parovi
Napisano: 22. lip 2026.
Boravak: lip, 2026
Very gladly again.
The hotel sweetened our vacation. With the central location, one can leave the car and explore everything on foot. Absolutely recommendable.
Odgovor hotela
Napisano: 2. srp 2026.
herzlichen Dank für Ihren Besuch in unserem Hause.
Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, an einer Befragung zu Ihrem letzten Aufenthalt in unserem Hotel teilzunehmen.
Ihre Beurteilungen helfen uns, Service und Standard unseres Hauses immer wieder zu überprüfen und zu verbessern. Vorschläge dazu nehmen wir jederzeit gern auf, da sie als konstruktive Kritik zum Wohle unserer Gäste gewertet und wo immer möglich auch umgesetzt werden.
Wir haben uns sehr gefreut, dass es Ihnen bei uns so gefallen hat, und freuen uns auch, Sie bei Ihrem nächsten Besuch in Lübeck wieder begrüßen zu dürfen.
Mit freundlichen Grüßen
Jane Hewawasan
Front Office Manager
Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, an einer Befragung zu Ihrem letzten Aufenthalt in unserem Hotel teilzunehmen.
Ihre Beurteilungen helfen uns, Service und Standard unseres Hauses immer wieder zu überprüfen und zu verbessern. Vorschläge dazu nehmen wir jederzeit gern auf, da sie als konstruktive Kritik zum Wohle unserer Gäste gewertet und wo immer möglich auch umgesetzt werden.
Wir haben uns sehr gefreut, dass es Ihnen bei uns so gefallen hat, und freuen uns auch, Sie bei Ihrem nächsten Besuch in Lübeck wieder begrüßen zu dürfen.
Mit freundlichen Grüßen
Jane Hewawasan
Front Office Manager
Poslovni putnici
Napisano: 4. srp 2026.
Boravak: lip, 2026
Abysmal service and disrespectful treatment of long-term status customers
I had originally booked a stay for three nights at the Park Inn across the street, which is run under the same management. As a holder of the highest status in the Radisson Group (due to numerous worldwide overnight stays), I initially received a nice room upgrade there. Since there was extreme summer heat in Germany at that time, I had to realize upon entering the room, however, that the hotel has no air conditioning at all—instead, only a fan had been set up. The fact that a 4-star Radisson Group property in 2026 does not offer air conditioning, while this is standard even in the budget sector today, is not up to date in my view. For health reasons, staying in the overheated room was not possible for me.
The staff at the Park Inn reception were very friendly and easily rebooked me into the Radisson Blu across the street—though for an additional charge of around €150.
Once I arrived at the Radisson Blu, the disappointing impression unfortunately continued. Although my status was known, there was no prioritization or adequate greeting at check-in; the VIP counter was occupied by regular guests, which led to longer wait times. My polite inquiry regarding a goodwill gesture for the additional rebooking fees could not be resolved by the staff member on-site, which is why I sought a conversation with management.
The subsequent conversation with the responsible management employee was shocking.
I was treated in an extremely condescending and demeaning manner—I have never experienced such disrespect as a loyal regular customer in any other hotel worldwide.
It was insinuated that I only wanted to "book cheaply," and it was suggested that I find another hotel if I was not satisfied.
I then ended the conversation, as this level of behavior is absolutely unacceptable.
What I also found particularly appalling: In almost every other Radisson Group hotel, it is standard practice for status guests to find at least a small greeting card from the hotel in their room.
Here, however, as a holder of the highest membership status, I was simply ignored.
It is absolutely not about material VIP guest gifts for me, but about a fundamental gesture of attention and mutual appreciation—a simple letter or a short card would have been completely sufficient. The fact that even far less expensive Radisson Group hotels implement this standard effortlessly and attentively, while this supposed 5-star hotel apparently does not consider it necessary due to a palpable arrogance, speaks volumes about the service mentality there.
Conclusion: The behavior of the management at the Radisson Blu lacks any professionalism, service mentality, and appreciation for long-term status guests. Because of this incident, I absolutely cannot recommend this hotel.
The room is basically okay, but it does not live up to its own 5-star claim in any way.
A major point of criticism is the sleeping comfort: The beds are disproportionately narrow and also extremely hard. Although the room would easily provide enough space for comfortable, wider beds, a gap is left between the beds instead—apparently just to make the room look larger.
One can only strongly recommend that the management team spend a night in these beds themselves to understand what guests are being subjected to here.
Even more shocking than the lack of comfort, however, is how problems are handled.
During the night, a very bright LED on the television on the desk started blinking for no reason and illuminated the entire room, making sleep impossible. I reported the problem to the front desk. When I returned to my room in the evening, to my astonishment, I found only a piece of adhesive tape and a handwritten note that said "for the night."
The fact that I, as a guest in a 5-star hotel, am expected to tape over annoying LEDs on the television myself at night is an absolute outrage. Such a procedure is, at best, at the level of a hostel.
My immediate complaint about this unacceptable situation was merely dismissed at the front desk with the statement that "there is probably nothing we can do about it." An email I subsequently wrote to management has remained completely unanswered to this day and was simply ignored.
Conclusion: A hotel that likes to present itself as the "premier establishment in town" apparently does not feel the need to score in the most elementary categories such as service, problem-solving, and sleeping comfort. Anyone who fails so miserably at their management job should urgently rethink their service concept.
The staff at the Park Inn reception were very friendly and easily rebooked me into the Radisson Blu across the street—though for an additional charge of around €150.
Once I arrived at the Radisson Blu, the disappointing impression unfortunately continued. Although my status was known, there was no prioritization or adequate greeting at check-in; the VIP counter was occupied by regular guests, which led to longer wait times. My polite inquiry regarding a goodwill gesture for the additional rebooking fees could not be resolved by the staff member on-site, which is why I sought a conversation with management.
The subsequent conversation with the responsible management employee was shocking.
I was treated in an extremely condescending and demeaning manner—I have never experienced such disrespect as a loyal regular customer in any other hotel worldwide.
It was insinuated that I only wanted to "book cheaply," and it was suggested that I find another hotel if I was not satisfied.
I then ended the conversation, as this level of behavior is absolutely unacceptable.
What I also found particularly appalling: In almost every other Radisson Group hotel, it is standard practice for status guests to find at least a small greeting card from the hotel in their room.
Here, however, as a holder of the highest membership status, I was simply ignored.
It is absolutely not about material VIP guest gifts for me, but about a fundamental gesture of attention and mutual appreciation—a simple letter or a short card would have been completely sufficient. The fact that even far less expensive Radisson Group hotels implement this standard effortlessly and attentively, while this supposed 5-star hotel apparently does not consider it necessary due to a palpable arrogance, speaks volumes about the service mentality there.
Conclusion: The behavior of the management at the Radisson Blu lacks any professionalism, service mentality, and appreciation for long-term status guests. Because of this incident, I absolutely cannot recommend this hotel.
The room is basically okay, but it does not live up to its own 5-star claim in any way.
A major point of criticism is the sleeping comfort: The beds are disproportionately narrow and also extremely hard. Although the room would easily provide enough space for comfortable, wider beds, a gap is left between the beds instead—apparently just to make the room look larger.
One can only strongly recommend that the management team spend a night in these beds themselves to understand what guests are being subjected to here.
Even more shocking than the lack of comfort, however, is how problems are handled.
During the night, a very bright LED on the television on the desk started blinking for no reason and illuminated the entire room, making sleep impossible. I reported the problem to the front desk. When I returned to my room in the evening, to my astonishment, I found only a piece of adhesive tape and a handwritten note that said "for the night."
The fact that I, as a guest in a 5-star hotel, am expected to tape over annoying LEDs on the television myself at night is an absolute outrage. Such a procedure is, at best, at the level of a hostel.
My immediate complaint about this unacceptable situation was merely dismissed at the front desk with the statement that "there is probably nothing we can do about it." An email I subsequently wrote to management has remained completely unanswered to this day and was simply ignored.
Conclusion: A hotel that likes to present itself as the "premier establishment in town" apparently does not feel the need to score in the most elementary categories such as service, problem-solving, and sleeping comfort. Anyone who fails so miserably at their management job should urgently rethink their service concept.
Odgovor hotela
Napisano: 7. srp 2026.
Bereits geantwortet
Parovi
Napisano: 2. srp 2026.
Boravak: lip, 2026
Accommodation for two on a weekday
air conditioning did not work at the hotel so it was like a baking oven in the hotel room. The waiters ignore us at the bar and at the restaurant. Lack of cleaning at the tables and on the site. In the garden lid paper and empty bottles around.
Odgovor hotela
Napisano: 9. srp 2026.
Dear guest,
Thank you for taking the time and reviewing your stay with us here at the Radisson Blu Senator Hotel in Lübeck.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
We would like to inform that the air condition was working but not used properly and we always recommend to inform us immediatly.
On behalf of our entire staff here at the Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.
Best regards
Jane Hewawasan
Front Office Manager
Thank you for taking the time and reviewing your stay with us here at the Radisson Blu Senator Hotel in Lübeck.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
We would like to inform that the air condition was working but not used properly and we always recommend to inform us immediatly.
On behalf of our entire staff here at the Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.
Best regards
Jane Hewawasan
Front Office Manager
Parovi
DE
Napisano: 1. srp 2026.
Boravak: lip, 2026
Utmost caution!!! Promises from staff are not reliable; your credit card must be valid.
Very poor customer service. The TG spot was offered to us for €10, but we were charged €22. Complaining is pointless; it was said to be a "misunderstanding." As a native German speaker, I can certainly understand the difference between €10 and €22; there is no misunderstanding on my part.
Odgovor hotela
Napisano: 3. srp 2026.
Sehr geehrte(r) StefnaKoe,
vielen Dank für Ihren Besuch Radisson Blu Senator Hotel.
Bitte haben Sie Verständnis dafür, dass wir uns erlauben grundsätzlich zu zynischen Kommentaren keine Stellung zu nehmen.
Mit freundlichen Grüßen
Rik Brust
Geschäftsführer
vielen Dank für Ihren Besuch Radisson Blu Senator Hotel.
Bitte haben Sie Verständnis dafür, dass wir uns erlauben grundsätzlich zu zynischen Kommentaren keine Stellung zu nehmen.
Mit freundlichen Grüßen
Rik Brust
Geschäftsführer
Parovi
Napisano: 5. lip 2026.
Boravak: lip, 2026
Just fantastic!
I have stayed in many hotels but this is at the top. Service, staff, the surroundings and the food are all in top.
We are so happy that we chose this hotel to hold our silver wedding.
We are so happy that we chose this hotel to hold our silver wedding.
Odgovor hotela
Napisano: 12. lip 2026.
Thank you for taking the time and reviewing your stay with us here at the Radisson Blu Senator Hotel in Lübeck. We are pleased that you enjoyed your stay and that our hotel was the right choice for you.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
On behalf of our entire staff here at the Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.
Best regards
Jane Hewawasan
Front Office Manager
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
On behalf of our entire staff here at the Radisson Hotel we would like to thank you for your stay with us and we hope to see you again when your travels bring you back to Lübeck.
Best regards
Jane Hewawasan
Front Office Manager
Izvrsna lokacija
Willy-Brandt-Allee 6, Lübeck, 23554, Njemačka|0,63 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
29 € po osobi
Vrijeme doručka
Pon – ned od 06:30 do 11:00
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes. When booking 4 rooms or more, different policies and additional supplements may apply.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
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