Ibis Hotel München City
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Dopušteno držanje kućnih ljubimaca |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu Ibis Hotel München City
Ibis Hotel München City
Ovaj hotel nudi sobe s TV-om ravnog ekrana, bar otvoren 24 sata dnevno i besplatne internetske terminale. Udaljen je 4 minute hoda od glavnog kolodvora u Münchenu i nekoliko koraka od tramvajske stanice Karlstraße.
Recenzije od 
Parovi
AU
Napisano: 17. lis 2025.
Boravak: ruj, 2025
CLOSE TO TRAIN STATION AND OKTOBERFEST
Located less than 10 minutes walk from the Hauptbahnhof and 30 mins walk from the Oktoberfest grounds. Bar downstairs serves beers, pizzas and other snacks. Handy location with many restaurants and takeaway food outlets close by. Also close to all the main tourist attractions in the city centre - we walked to everything, even the English Garden.
Pojedinci
Napisano: 8. tra 2026.
Boravak: ožu, 2026
Appalling, threatening and unapologetic treatment.
I am beyond appalled by my experience at this hotel and feel compelled to warn others, particularly solo travellers, about how poorly I was treated during my stay.
As a lone female traveller in a foreign country, safety and professionalism are not optional extras; they are the absolute minimum expectation. Unfortunately, this hotel failed on both counts.
Due to an internal error on their part, my valid payment was incorrectly categorised in their system. Despite the fact that I was able to clearly prove that payment had been made, the hotel chose to escalate the situation in an utterly unacceptable manner. Late at night, an older male employee came to my room and confronted me in a way that felt intimidating and threatening. Being challenged at my door under these circumstances was deeply distressing and completely inappropriate.
Instead of feeling safe in my room, I spent the night anxious and shaken, forced to contact my bank to defend myself against a mistake that was entirely the hotel’s fault. No guest should ever be made to feel this way—let alone a solo traveller in an unfamiliar country.
When I later contacted customer support, the response only compounded the issue. Rather than acknowledging the seriousness of what had happened, the hotel attempted to justify their actions and deflect responsibility. No meaningful apology, no accountability, and absolutely no compensation were offered. Most shockingly, they refused to refund the night that their error completely ruined.
I explicitly raised concerns about guest safety and questioned how seriously they take the security of their travellers. This was dismissed. That alone speaks volumes.
What makes this even more disappointing is that the parent group themselves acknowledged that the situation was completely unacceptable and recommended a refund. Despite this, the hotel has chosen to ignore that guidance, instead offering only vague assurances about “improving staff training.” That is nowhere near sufficient.
This is not just poor customer service—it is a complete failure in duty of care.
I am now in the process of reporting this incident to the Munich Tourist Board in the hope that no other guest has to endure such threatening, unwarranted, and entirely avoidable treatment.
I will also be including screenshots of all communication to ensure full transparency and to prevent any attempt to misrepresent what happened.
I expected far better from a global brand. Instead, I was left feeling unsafe, dismissed, and deeply let down.
Avoid at all costs.
As a lone female traveller in a foreign country, safety and professionalism are not optional extras; they are the absolute minimum expectation. Unfortunately, this hotel failed on both counts.
Due to an internal error on their part, my valid payment was incorrectly categorised in their system. Despite the fact that I was able to clearly prove that payment had been made, the hotel chose to escalate the situation in an utterly unacceptable manner. Late at night, an older male employee came to my room and confronted me in a way that felt intimidating and threatening. Being challenged at my door under these circumstances was deeply distressing and completely inappropriate.
Instead of feeling safe in my room, I spent the night anxious and shaken, forced to contact my bank to defend myself against a mistake that was entirely the hotel’s fault. No guest should ever be made to feel this way—let alone a solo traveller in an unfamiliar country.
When I later contacted customer support, the response only compounded the issue. Rather than acknowledging the seriousness of what had happened, the hotel attempted to justify their actions and deflect responsibility. No meaningful apology, no accountability, and absolutely no compensation were offered. Most shockingly, they refused to refund the night that their error completely ruined.
I explicitly raised concerns about guest safety and questioned how seriously they take the security of their travellers. This was dismissed. That alone speaks volumes.
What makes this even more disappointing is that the parent group themselves acknowledged that the situation was completely unacceptable and recommended a refund. Despite this, the hotel has chosen to ignore that guidance, instead offering only vague assurances about “improving staff training.” That is nowhere near sufficient.
This is not just poor customer service—it is a complete failure in duty of care.
I am now in the process of reporting this incident to the Munich Tourist Board in the hope that no other guest has to endure such threatening, unwarranted, and entirely avoidable treatment.
I will also be including screenshots of all communication to ensure full transparency and to prevent any attempt to misrepresent what happened.
I expected far better from a global brand. Instead, I was left feeling unsafe, dismissed, and deeply let down.
Avoid at all costs.
Odgovor hotela
Napisano: 10. tra 2026.
Dear Jaz L,
Thank you again for your detailed feedback.
We would like to clarify that we have already addressed this matter directly with you and have expressly apologised for the inconvenience caused. We regret that you perceived your stay as unpleasant.
At the same time, we would like to point out that, from our perspective, your compensation requests are not proportionate to the actual circumstances of the incident. We have carefully reviewed the situation internally and have taken appropriate steps to improve our processes in order to prevent similar occurrences in the future.
We regret that we were unable to reach a mutually satisfactory resolution in this matter and wish you all the best for your future travels.
Yours sincerely,
Stephanie Maass
General Manager
Thank you again for your detailed feedback.
We would like to clarify that we have already addressed this matter directly with you and have expressly apologised for the inconvenience caused. We regret that you perceived your stay as unpleasant.
At the same time, we would like to point out that, from our perspective, your compensation requests are not proportionate to the actual circumstances of the incident. We have carefully reviewed the situation internally and have taken appropriate steps to improve our processes in order to prevent similar occurrences in the future.
We regret that we were unable to reach a mutually satisfactory resolution in this matter and wish you all the best for your future travels.
Yours sincerely,
Stephanie Maass
General Manager
Parovi
Napisano: 3. pro 2025.
Boravak: pro, 2025
Excellent value for money
Very comfortable hotel located 3 minutes from the central station that connects among other things the center to the airport, and 10 minutes walk from Marienplatz, the beating heart of the city. The room was small but very comfortable and above all clean, friendly and prepared staff. We did not have breakfast but nearby there are numerous supermarkets and restaurants. Recommended for the quality / price ratio.
Snimio anonimni putnik
Napisano: 26. svi 2026.
Boravak: svi, 2026
Had 9 rooms booked via Hotels.com all paid in full. Hotel refused to release a room unless we paid for it again. Receptionist was difficult and very rude. Ripped off massively and would not recommend IBIS Hotels
Pojedinci
Napisano: 20. tra 2026.
Boravak: tra, 2026
Good location - overpriced
Pros: 5 minutes walk from the main train station as well as U-Bahn and tram. The staff as always very friendly. The check-in quickly. Room and bathroom are in very good condition and clean.
Cons: My room had two separate beds where the mattress topper is very thin and shifts slightly. I have stayed at the hotel more often when I came to Munich for Champions League games. But 253€ because of the football game are overpriced, since there is a lack of value for money.
Cons: My room had two separate beds where the mattress topper is very thin and shifts slightly. I have stayed at the hotel more often when I came to Munich for Champions League games. But 253€ because of the football game are overpriced, since there is a lack of value for money.
Vrlo dobra lokacija
Dachauer Str. 21, Maxvorstadt, Minhen, 80335, Njemačka|1,53 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Dopušteno držanje kućnih ljubimaca
Doručak je dostupan
Cijena doručka
17 € po osobi
Vrijeme doručka
Pon – pet od 06:30 do 09:30, sub – ned od 07:00 do 10:00
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. Please note that breakfast is free for children aged 0-2 years, and the breakfast price for children aged 3-11 years is € 8.50
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
Ibis Hotel München City: često postavljana pitanja
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