Hôtel Le Lagon
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Hôtel Le Lagon
Hôtel Le Lagon
Hotel Le Lagon nudi smještaj samo 100 metara od plaže Anse Vata u Nouméi. Gosti mogu uživati u dnevnom spa centru u sklopu hotela, grijanom bazenu i neograničenom brzom WiFi-ju dostupnom u cijelom hotelu.
Recenzije od 
Pojedinci
Napisano: 19. lip 2026.
Boravak: lip, 2026
Excellent value hotel with wonderful local staff
I had a great stay at Hotel Le Lagon. It is a lovely, family-style hotel with exceptionally kind and helpful staff. Many thanks to you all and particularly to Grizelda and Louis on reception who made my staff so enjoyable. I also liked the hotel’s location. It is just off the main promenade along the beach so felt calmer. There is a lovely semi-cirular shopping area nearby in one direction and a supermaket and excellent boulangerire in the other. It is also between the stopping point for the navette to Île le Canard and the Chateau Royal protected beach. The rooms are pleasant and clean. I used the heated swimming pool for a splash and the sauna. The spa is also popular. For a comfortable and relaxing stay in a hotel where you dont feel anonyous, I would highly recomend this one.
Odgovor hotela
Napisano: 20. lip 2026.
Dear guest,
Thank you very much for taking the time to share such a wonderful review following your stay at Hôtel Le Lagon.
We are delighted to hear that you enjoyed our family-style atmosphere, our convenient location, and the facilities available during your stay, including the heated pool and sauna. It is especially rewarding to know that our team contributed to making your visit so enjoyable.
Your kind words will be shared with Grizelda and Louis, who will be thrilled to learn that they helped make your stay memorable. Providing warm, personalized service is something we take great pride in, and your recognition means a great deal to all of us.
We are also pleased that you appreciated the peaceful setting of the hotel while still being close to the beaches, shops, restaurants, and local attractions that make Anse Vata such a pleasant area to explore.
Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Nouméa and Hôtel Le Lagon on a future visit.
Warm regards,
Arnaud Devillers
GM
Thank you very much for taking the time to share such a wonderful review following your stay at Hôtel Le Lagon.
We are delighted to hear that you enjoyed our family-style atmosphere, our convenient location, and the facilities available during your stay, including the heated pool and sauna. It is especially rewarding to know that our team contributed to making your visit so enjoyable.
Your kind words will be shared with Grizelda and Louis, who will be thrilled to learn that they helped make your stay memorable. Providing warm, personalized service is something we take great pride in, and your recognition means a great deal to all of us.
We are also pleased that you appreciated the peaceful setting of the hotel while still being close to the beaches, shops, restaurants, and local attractions that make Anse Vata such a pleasant area to explore.
Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Nouméa and Hôtel Le Lagon on a future visit.
Warm regards,
Arnaud Devillers
GM
Parovi
Napisano: 9. lip 2026.
Boravak: svi, 2026
Disappointing customer service after a legitimate complaint
We are regular guests of Hotel Le Lagon and were particularly disappointed by our most recent stay, especially by the way our complaint was handled.
From the moment we arrived, we noticed a few issues, including dirty coffee cups in the room. We did not complain about this, assuming it was simply an oversight.
During the night, we experienced more significant problems. The air conditioning leaked continuously, creating enough noise to disturb our sleep. We reported the issue immediately, as we were concerned both by the noise and by the possibility of water continuing to accumulate in the room. We were told that no technician was available to inspect or repair it.
We also requested different pillows because the ones provided were extremely thick and uncomfortable. We know the hotel normally offers different pillow options, as we had benefited from this during previous stays. On this occasion, only one type of pillow appeared to be available in the room. This may simply have been a housekeeping oversight, but when we contacted reception for assistance, we were told it was too late and no alternative could be provided.
The following morning, we even asked the hotel to sign a document acknowledging that our complaint had been formally reported.
What surprised us most was the response from management afterwards. Every concern we raised was disputed. We were told the air conditioning was functioning normally, our comments regarding the pillows were dismissed, and we were charged 6,200 XPF for an electrical intervention after we had simply tried to switch off lights that remained on and had no clearly identifiable wall switch.
Most disappointing of all was the final response from management, which stated that their hotel "did not correspond to what we were looking for" and wished us luck in finding accommodation "better suited to our expectations" for future stays.
After several previous enjoyable stays at this hotel, we never expected such a lack of empathy and such an unfortunate response to a genuine customer complaint.
From the moment we arrived, we noticed a few issues, including dirty coffee cups in the room. We did not complain about this, assuming it was simply an oversight.
During the night, we experienced more significant problems. The air conditioning leaked continuously, creating enough noise to disturb our sleep. We reported the issue immediately, as we were concerned both by the noise and by the possibility of water continuing to accumulate in the room. We were told that no technician was available to inspect or repair it.
We also requested different pillows because the ones provided were extremely thick and uncomfortable. We know the hotel normally offers different pillow options, as we had benefited from this during previous stays. On this occasion, only one type of pillow appeared to be available in the room. This may simply have been a housekeeping oversight, but when we contacted reception for assistance, we were told it was too late and no alternative could be provided.
The following morning, we even asked the hotel to sign a document acknowledging that our complaint had been formally reported.
What surprised us most was the response from management afterwards. Every concern we raised was disputed. We were told the air conditioning was functioning normally, our comments regarding the pillows were dismissed, and we were charged 6,200 XPF for an electrical intervention after we had simply tried to switch off lights that remained on and had no clearly identifiable wall switch.
Most disappointing of all was the final response from management, which stated that their hotel "did not correspond to what we were looking for" and wished us luck in finding accommodation "better suited to our expectations" for future stays.
After several previous enjoyable stays at this hotel, we never expected such a lack of empathy and such an unfortunate response to a genuine customer complaint.
Odgovor hotela
Napisano: 11. lip 2026.
Dear Mrs Moyatea-Fernandez,
Thank you for taking the time to share your thoughts following your recent stay with us.
We are genuinely sorry that this experience did not meet your expectations and that our subsequent exchanges left you feeling disappointed.
As previously explained during the handling of your complaint, each of the points you raised was carefully reviewed by our team. Our responses were never intended to challenge your personal experience or perceptions, but rather to provide you with the factual information available to us regarding the matters concerned.
We would also like to point out that, during your three most recent stays at our establishment over the past three years, a number of complaints have been raised concerning various aspects of the hotel. Whilst every comment naturally deserves to be considered with care and seriousness, we have observed that these complaints have consistently been accompanied by requests for discounts, complimentary services, or financial compensation. This recurring pattern leads us to conclude that your expectations no longer appear to be aligned with the standards and services our establishment is able to provide.
With regard to the 6,200 XPF charge relating to the electrical intervention, we maintain that this charge was justified. By intervening, on your own initiative, with electrical equipment within the room, a situation was created that required inspection and remedial action by a qualified professional. For reasons of safety and liability, our establishment does not employ staff authorised to carry out electrical work. Any issue affecting electrical installations must therefore be dealt with by an external certified electrician. The amount charged to you corresponds solely to the actual cost incurred by the hotel as a direct consequence of this intervention.
Finally, we regret that our conclusion was interpreted as a lack of consideration. This was certainly not our intention, nor was it intended to diminish the value of our previous relationship. Nevertheless, in light of the recurring difficulties encountered during your recent visits and the apparent disparity between your expectations and the services offered by our establishment, we continue to believe that alternative accommodation may be better suited to your requirements and may help to avoid further disappointment in the future.
We appreciate that our explanations may not have provided you with complete satisfaction. However, having carefully reviewed all aspects of your stay and communicated the findings of our investigations, we consider that we have responded comprehensively to the various points raised in your complaint. As such, we do not have any additional information that would be likely to alter our position or shed further light on this matter.
We naturally respect your point of view, just as we have set out our own based upon the findings of our investigations. In these circumstances, we do not believe it necessary to continue this correspondence further, as both parties have now had the opportunity to express their respective positions clearly and in full.
We thank you for the time you have taken to share your observations, for the stays you have enjoyed with us over the years, and we wish you all the very best for the future.
Yours sincerely,
Arnaud Devillers
GM
Thank you for taking the time to share your thoughts following your recent stay with us.
We are genuinely sorry that this experience did not meet your expectations and that our subsequent exchanges left you feeling disappointed.
As previously explained during the handling of your complaint, each of the points you raised was carefully reviewed by our team. Our responses were never intended to challenge your personal experience or perceptions, but rather to provide you with the factual information available to us regarding the matters concerned.
We would also like to point out that, during your three most recent stays at our establishment over the past three years, a number of complaints have been raised concerning various aspects of the hotel. Whilst every comment naturally deserves to be considered with care and seriousness, we have observed that these complaints have consistently been accompanied by requests for discounts, complimentary services, or financial compensation. This recurring pattern leads us to conclude that your expectations no longer appear to be aligned with the standards and services our establishment is able to provide.
With regard to the 6,200 XPF charge relating to the electrical intervention, we maintain that this charge was justified. By intervening, on your own initiative, with electrical equipment within the room, a situation was created that required inspection and remedial action by a qualified professional. For reasons of safety and liability, our establishment does not employ staff authorised to carry out electrical work. Any issue affecting electrical installations must therefore be dealt with by an external certified electrician. The amount charged to you corresponds solely to the actual cost incurred by the hotel as a direct consequence of this intervention.
Finally, we regret that our conclusion was interpreted as a lack of consideration. This was certainly not our intention, nor was it intended to diminish the value of our previous relationship. Nevertheless, in light of the recurring difficulties encountered during your recent visits and the apparent disparity between your expectations and the services offered by our establishment, we continue to believe that alternative accommodation may be better suited to your requirements and may help to avoid further disappointment in the future.
We appreciate that our explanations may not have provided you with complete satisfaction. However, having carefully reviewed all aspects of your stay and communicated the findings of our investigations, we consider that we have responded comprehensively to the various points raised in your complaint. As such, we do not have any additional information that would be likely to alter our position or shed further light on this matter.
We naturally respect your point of view, just as we have set out our own based upon the findings of our investigations. In these circumstances, we do not believe it necessary to continue this correspondence further, as both parties have now had the opportunity to express their respective positions clearly and in full.
We thank you for the time you have taken to share your observations, for the stays you have enjoyed with us over the years, and we wish you all the very best for the future.
Yours sincerely,
Arnaud Devillers
GM
Parovi
Napisano: 31. svi 2026.
Boravak: svi, 2026
Beautiful services, attentive staff, and unbeatable quality/price in Nouméa.
A perfect score for the comfort and cleanliness of the rooms, the staff's welcome, the hotel's decor, and the outdoor space. It is one of the best hotels in Nouméa in terms of quality/price.
Odgovor hotela
Napisano: 1. lip 2026.
Bonjour Marianne,
Un grand merci pour votre superbe commentaire et pour le temps que vous avez pris afin de partager votre expérience.
Nous sommes ravis de lire que vous avez apprécié le confort et la propreté de nos chambres, l’accueil de notre équipe, la décoration de l’hôtel ainsi que nos espaces extérieurs. Votre mention concernant le rapport qualité/prix, que vous considérez parmi les meilleurs de Nouméa, est une très belle récompense pour l'ensemble de nos collaborateurs qui s'efforcent chaque jour d'offrir un séjour de qualité à nos clients.
Nous ne manquerons pas de transmettre vos compliments à toute l’équipe, qui sera heureuse de savoir que son attention et son engagement ont contribué à la réussite de votre séjour.
Au plaisir de vous accueillir à nouveau très prochainement à l'Hôtel Le Lagon pour une nouvelle parenthèse de détente à Nouméa.
Bien cordialement,
Arnaud Devillers
Directeur
Un grand merci pour votre superbe commentaire et pour le temps que vous avez pris afin de partager votre expérience.
Nous sommes ravis de lire que vous avez apprécié le confort et la propreté de nos chambres, l’accueil de notre équipe, la décoration de l’hôtel ainsi que nos espaces extérieurs. Votre mention concernant le rapport qualité/prix, que vous considérez parmi les meilleurs de Nouméa, est une très belle récompense pour l'ensemble de nos collaborateurs qui s'efforcent chaque jour d'offrir un séjour de qualité à nos clients.
Nous ne manquerons pas de transmettre vos compliments à toute l’équipe, qui sera heureuse de savoir que son attention et son engagement ont contribué à la réussite de votre séjour.
Au plaisir de vous accueillir à nouveau très prochainement à l'Hôtel Le Lagon pour une nouvelle parenthèse de détente à Nouméa.
Bien cordialement,
Arnaud Devillers
Directeur
Pojedinci
Napisano: 27. tra 2026.
Boravak: tra, 2026
Excellent stay
I really enjoyed my stay in the Lagoon.
Great location: very close to the sea, shops including food and restaurant.
Very nice pool area.
Very nice room with kitchenette and small terrace where I had my meals.
And especially a very attentive welcome team.
Great location: very close to the sea, shops including food and restaurant.
Very nice pool area.
Very nice room with kitchenette and small terrace where I had my meals.
And especially a very attentive welcome team.
Odgovor hotela
Napisano: 1. svi 2026.
Bonjour Christine,
Un grand merci pour votre message, qui nous fait très plaisir
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, notamment l’emplacement de l’hôtel, la proximité des commerces et de la mer, ainsi que le confort de votre chambre avec sa kitchenette et sa terrasse — parfait pour profiter pleinement du cadre.
Votre retour sur l’espace piscine et surtout sur l’attention portée par notre équipe d’accueil nous touche particulièrement. Nous ne manquerons pas de le partager avec toute l’équipe, qui sera heureuse de savoir que son travail a contribué à la réussite de votre séjour.
Au plaisir de vous accueillir de nouveau très bientôt au Lagon,
Bien cordialement,
Arnaud Devillers
Directeur
Un grand merci pour votre message, qui nous fait très plaisir
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, notamment l’emplacement de l’hôtel, la proximité des commerces et de la mer, ainsi que le confort de votre chambre avec sa kitchenette et sa terrasse — parfait pour profiter pleinement du cadre.
Votre retour sur l’espace piscine et surtout sur l’attention portée par notre équipe d’accueil nous touche particulièrement. Nous ne manquerons pas de le partager avec toute l’équipe, qui sera heureuse de savoir que son travail a contribué à la réussite de votre séjour.
Au plaisir de vous accueillir de nouveau très bientôt au Lagon,
Bien cordialement,
Arnaud Devillers
Directeur
Parovi
Napisano: 26. tra 2026.
Boravak: tra, 2026
Excellent value for money
A charming hotel, very well placed, very comfortable with professional staff and very pleasant. The rooms have a bath/shower, rare enough to specify and therefore very appreciable
The spa floor, swimming pool, sauna and gym is top.
We always reside there during our stays in Nouméa. Book with eyes closed, excellent value for money
The spa floor, swimming pool, sauna and gym is top.
We always reside there during our stays in Nouméa. Book with eyes closed, excellent value for money
Odgovor hotela
Napisano: 1. svi 2026.
Merci beaucoup pour ce retour détaillé et fidèle à votre expérience
Nous sommes ravis de lire que vous appréciez autant le confort de nos chambres, notamment la baignoire/douche, ainsi que nos installations bien-être. Votre mention de la qualité de service et de l’accueil de notre équipe nous fait particulièrement plaisir — c’est un point essentiel pour nous.
C’est également un vrai compliment de savoir que vous choisissez notre établissement à chacun de vos séjours à Nouméa. Votre confiance et votre recommandation nous touchent sincèrement.
Au plaisir de vous accueillir à nouveau très bientôt pour un prochain séjour tout aussi agréable !
Arnaud Devillers
Directeur
Nous sommes ravis de lire que vous appréciez autant le confort de nos chambres, notamment la baignoire/douche, ainsi que nos installations bien-être. Votre mention de la qualité de service et de l’accueil de notre équipe nous fait particulièrement plaisir — c’est un point essentiel pour nous.
C’est également un vrai compliment de savoir que vous choisissez notre établissement à chacun de vos séjours à Nouméa. Votre confiance et votre recommandation nous touchent sincèrement.
Au plaisir de vous accueillir à nouveau très bientôt pour un prochain séjour tout aussi agréable !
Arnaud Devillers
Directeur
Izvrsna lokacija
149 Route De L'Anse Vata, Noumea, 98845, Nova Kaledonija|3,35 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 3 g. ili mlađe
5 € (XPF500) po osobi po noćenju
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Cijena doručka
26 € (oko 3.050 XPF osobi)
Vrijeme doručka
Pon – pet od 06:30 do 09:30
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Usluge pružanja hrane i pića u ovom objektu možda su ograničene ili nedostupne zbog koronavirusa (COVID-19). Ovaj objekt zbog koronavirusa (COVID-19) poduzima korake kako bi se zaštitila sigurnost gostiju i osoblja. Određene usluge i sadržaji možda su ograničeni ili nedostupni zbog toga. U ovom se objektu zbog koronavirusa (COVID-19) trenutačno provode dodatne sigurnosne i higijenske mjere. Please note that the only quiet rooms at the property are the poolside rooms. Please note that for guests who book the bed and breakfast rate, you will receive a free continental breakfast. Please note that you must pay the property in the local currency, XPF. The displayed amount is indicative only and based on today’s exchange rate. There may be a difference in the room rate if you pay in local currency or by credit card (due to currency exchange rates). Please note that the only quiet rooms at the property are those with "pool view or garden side". The rate with breakfast included includes a "traditional" breakfast. Please note that there are roadworks from 7.30 a.m. to 5 p.m., Monday to Friday: October 23 to March 24, with work halted in December.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
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