HOTEL & SPA Laguna Seca
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Korisne informacije
Prijava od: | 12:00 |
|---|---|
Odjava prije: | 10:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu HOTEL & SPA Laguna Seca
HOTEL & SPA Laguna Seca
Objekt HOTEL & SPA LAGUNA SECA smješten je u gradu 'Cajamarca' te nudi smještaj s 4 zvjezdice sa zajedničkim salonom, terasom i barom.
Recenzije od 
Parovi
Napisano: 30. lip 2026.
Anniversary 35 & Birthday 59 - Jun2026.
Very nice and comfortable hotel, ideal for relaxing and disconnecting.
Large rooms that have their own thermal water pools.
Good service from the staff and delicious breakfast included.
Large rooms that have their own thermal water pools.
Good service from the staff and delicious breakfast included.
Parovi
Napisano: 30. lip 2026.
Very pleasant days.
Excellent place. A lot of tranquility for resting. I loved the pool with thermal waters. The room is very clean, to which its hot spring pool should be added.
Obitelji
Napisano: 11. svi 2026.
Boravak: svi, 2026
Dismal organization and lack of maintenance
Our experience at Hotel Laguna Seca was very disappointing, especially considering the prices they charge and the image they project. Room facilities are in very poor condition: damaged doors and handles, damaged and malfunctioning air conditioning, rusty showers and obvious cleaning and maintenance problems. On several mornings, water with dirt and debris came out from the tub/drain, something totally unacceptable for a hotel of this level.
Over Mother’s Day weekend there were extremely noisy events that affected guests’ rest. The most frustrating thing was that, while holding events, there was virtually no attention for those of us who were staying. It was very difficult to get food or drinks. Restaurant and bar service was one of the worst aspects of the stay.
On Friday the bar worked well, but on Sunday it was impossible to receive attention. A pool worker told us that the bar would open at 5:30 p.m. and that she would return to take our order. At 6:00 p.m. he never came back. When I returned to ask about the drinks at the restaurant again the same lady told us that the bar would now open only at 7:00 p.m. We're finally out of service. On Monday we ordered only two drinks in the pool and they took almost an hour to bring them, in addition, the lady of the restaurant informed us that we would be charged an additional 15% to bring the drinks to the pool, something that we had never heard and that no member of the staff had mentioned to us in all the times that we have stayed in this hotel, the lady, very reluctantly, simply replied: “Yes, it’s always like that, it’s 15% more.” To make matters worse, they eventually sent the drinks to the wrong room, even though I clearly indicated that I wanted them in the pool.
The pool was also not adequately prepared for guests. Towels were never available; you always had to go to the front desk personally to request them. If one called, it could take more than 30 minutes or they just never arrived.
In addition, the hotel charges 30 soles for entering food from outside, but at the same time the restaurant itself cannot adequately cater to guests. This makes the experience even more frustrating.
Breakfast and breakfast staff were the only really positive thing about the stay. The morning meal was great and that team did provide friendly care. However, the rest of the service was a great disappointment. Even the room was cleaned very late; on one occasion our room was not cleaned until after 3:00 p.m. Despite having requested it at 12pm. It is a pity because the place has potential, but there is currently an obvious lack of maintenance, organization and guest service. When the hotel has events, it seems that guests are no longer a priority.
Over Mother’s Day weekend there were extremely noisy events that affected guests’ rest. The most frustrating thing was that, while holding events, there was virtually no attention for those of us who were staying. It was very difficult to get food or drinks. Restaurant and bar service was one of the worst aspects of the stay.
On Friday the bar worked well, but on Sunday it was impossible to receive attention. A pool worker told us that the bar would open at 5:30 p.m. and that she would return to take our order. At 6:00 p.m. he never came back. When I returned to ask about the drinks at the restaurant again the same lady told us that the bar would now open only at 7:00 p.m. We're finally out of service. On Monday we ordered only two drinks in the pool and they took almost an hour to bring them, in addition, the lady of the restaurant informed us that we would be charged an additional 15% to bring the drinks to the pool, something that we had never heard and that no member of the staff had mentioned to us in all the times that we have stayed in this hotel, the lady, very reluctantly, simply replied: “Yes, it’s always like that, it’s 15% more.” To make matters worse, they eventually sent the drinks to the wrong room, even though I clearly indicated that I wanted them in the pool.
The pool was also not adequately prepared for guests. Towels were never available; you always had to go to the front desk personally to request them. If one called, it could take more than 30 minutes or they just never arrived.
In addition, the hotel charges 30 soles for entering food from outside, but at the same time the restaurant itself cannot adequately cater to guests. This makes the experience even more frustrating.
Breakfast and breakfast staff were the only really positive thing about the stay. The morning meal was great and that team did provide friendly care. However, the rest of the service was a great disappointment. Even the room was cleaned very late; on one occasion our room was not cleaned until after 3:00 p.m. Despite having requested it at 12pm. It is a pity because the place has potential, but there is currently an obvious lack of maintenance, organization and guest service. When the hotel has events, it seems that guests are no longer a priority.
Odgovor hotela
Napisano: 20. svi 2026.
Estimada huésped, Rosa Jones
Agradecemos sinceramente que haya dedicado tiempo en compartir su experiencia con nosotros. Lamentamos profundamente los inconvenientes presentados durante su estadía en Hotel Laguna Seca y comprendemos el malestar generado por las situaciones que nos comenta.
Hemos tomado con mucha seriedad cada uno de las incidencias reportadas respecto al servicio. Entendemos que estas situaciones afectaron su experiencia y lamentamos sinceramente la percepción recibida sobre algunas atenciones del personal, ya que buscamos brindar un servicio cordial, oportuno y orientado al bienestar de nuestros huéspedes.
Queremos agradecer también sus comentarios positivos hacia el señor Mauro y el equipo de desayunos. Nos alegra saber que su atención fue valorada y haremos extensivo su reconocimiento.
Su comentario ya ha sido compartido con las áreas correspondientes para realizar las evaluaciones y acciones correctivas necesarias, tanto en temas operativos como de mantenimiento y atención al huésped. Nuestro compromiso es continuar fortaleciendo nuestros procesos y estándares de servicio para brindar una mejor experiencia a quienes nos visitan.
Lamentamos sinceramente los inconvenientes ocasionados durante su estadía y agradecemos nuevamente su retroalimentación, ya que nos permite identificar importantes oportunidades de mejora.
Atentamente,
Hotel Laguna Seca
Agradecemos sinceramente que haya dedicado tiempo en compartir su experiencia con nosotros. Lamentamos profundamente los inconvenientes presentados durante su estadía en Hotel Laguna Seca y comprendemos el malestar generado por las situaciones que nos comenta.
Hemos tomado con mucha seriedad cada uno de las incidencias reportadas respecto al servicio. Entendemos que estas situaciones afectaron su experiencia y lamentamos sinceramente la percepción recibida sobre algunas atenciones del personal, ya que buscamos brindar un servicio cordial, oportuno y orientado al bienestar de nuestros huéspedes.
Queremos agradecer también sus comentarios positivos hacia el señor Mauro y el equipo de desayunos. Nos alegra saber que su atención fue valorada y haremos extensivo su reconocimiento.
Su comentario ya ha sido compartido con las áreas correspondientes para realizar las evaluaciones y acciones correctivas necesarias, tanto en temas operativos como de mantenimiento y atención al huésped. Nuestro compromiso es continuar fortaleciendo nuestros procesos y estándares de servicio para brindar una mejor experiencia a quienes nos visitan.
Lamentamos sinceramente los inconvenientes ocasionados durante su estadía y agradecemos nuevamente su retroalimentación, ya que nos permite identificar importantes oportunidades de mejora.
Atentamente,
Hotel Laguna Seca
Skupine
Napisano: 8. lis 2025.
Boravak: lis, 2025
I thought of a family day of relaxation and it ended up being a disappointment, mistreatment and lies
My recent experience at this establishment was deeply disappointing, especially considering the expectations generated by promoting wellness and hospitality services in such an iconic area as Baños del Inca.
On 7 October, I tried to reach out by telephone to consult on services. It was extremely difficult to get anyone to answer (16 calls later). Finally, after several attempts, I was attended and provided with information on costs, times and conditions of access to the hot spring pool. I shared my name and the number of people we would be attending, and they told me that I should go directly to pay and access.
However, on 8 October, the experience was contradictory and frustrating. At the door I was informed that the pool was under maintenance, which was not mentioned in the previous call (and was a lie)
Explaining that I had already coordinated on the phone, I was told that the place was full. I insisted again, and this time I was told that access was for guests only. Only after playing the phone call and demonstrating what was agreed was I allowed to enter.
At the restaurant, the treatment was equally poor. Nobody came near us. When trying to request attention, we were asked if we had a room. By saying no, we were ignored. Finally, Miss Nicole kindly attended to us, but when trying to order drinks later, we got no response from any other staff member.
The most serious thing happened when we noticed that some local workers were taking pictures of my daughter and her friends while they were in the pool. This situation was absolutely inappropriate and we had to file a formal complaint at reception.
The facilities have multiple shortcomings: broken umbrellas, presence of fungi, and rusty chairs in the pool area. In addition, the Massage Service is limited due to lack of trained staff, which prevents us from offering an adequate relaxation experience.
In short, what promised to be a day of well-being and family connection became an experience marked by misinformation, mistreatment and lack of professionalism. This type of management not only affects the reputation of the establishment, but also the image of Baños del Inca as a quality tourist destination.
On 7 October, I tried to reach out by telephone to consult on services. It was extremely difficult to get anyone to answer (16 calls later). Finally, after several attempts, I was attended and provided with information on costs, times and conditions of access to the hot spring pool. I shared my name and the number of people we would be attending, and they told me that I should go directly to pay and access.
However, on 8 October, the experience was contradictory and frustrating. At the door I was informed that the pool was under maintenance, which was not mentioned in the previous call (and was a lie)
Explaining that I had already coordinated on the phone, I was told that the place was full. I insisted again, and this time I was told that access was for guests only. Only after playing the phone call and demonstrating what was agreed was I allowed to enter.
At the restaurant, the treatment was equally poor. Nobody came near us. When trying to request attention, we were asked if we had a room. By saying no, we were ignored. Finally, Miss Nicole kindly attended to us, but when trying to order drinks later, we got no response from any other staff member.
The most serious thing happened when we noticed that some local workers were taking pictures of my daughter and her friends while they were in the pool. This situation was absolutely inappropriate and we had to file a formal complaint at reception.
The facilities have multiple shortcomings: broken umbrellas, presence of fungi, and rusty chairs in the pool area. In addition, the Massage Service is limited due to lack of trained staff, which prevents us from offering an adequate relaxation experience.
In short, what promised to be a day of well-being and family connection became an experience marked by misinformation, mistreatment and lack of professionalism. This type of management not only affects the reputation of the establishment, but also the image of Baños del Inca as a quality tourist destination.
Skupine
Napisano: 8. lis 2025.
Boravak: lis, 2025
LOUSY ATTENTION AND LIES TO THE CUSTOMER.
We book Pool and Spa 7/10 for admission per day. They told us it was okay and everything was fine.
Upon arrival we were told that there was no attention, then that they were full and then that the facilities were under maintenance. Since we had recorded the wake-up call the day before, they had no choice but to allow us in. Once inside we noticed that 1) The hotel was practically empty. 2) Were not in maintenance. The only thing partially certain about everything they indicated was that there was no attention, because it took almost 30 minutes to answer a restaurant order and the dismal attention only indicated that they definitely did not want to attend.
Lousy treatment of restaurant staff and facilities.
Customer service is pauperimal and the worst part is that they lie to the customer. Incomplete and unindicated facilities. I'm not coming back.
Upon arrival we were told that there was no attention, then that they were full and then that the facilities were under maintenance. Since we had recorded the wake-up call the day before, they had no choice but to allow us in. Once inside we noticed that 1) The hotel was practically empty. 2) Were not in maintenance. The only thing partially certain about everything they indicated was that there was no attention, because it took almost 30 minutes to answer a restaurant order and the dismal attention only indicated that they definitely did not want to attend.
Lousy treatment of restaurant staff and facilities.
Customer service is pauperimal and the worst part is that they lie to the customer. Incomplete and unindicated facilities. I'm not coming back.
Vrlo dobra lokacija
Avenida Manco Cápac 1098, Cajamarca, 06004, Peru|6,36 km od centra grada
Prijava i odjava
Prijava od:
12:00
Odjava prije:
10:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Goste se moli da unaprijed obavijeste smještajni objekt HOTEL & SPA LAGUNA SECA o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. Prije dolaska potrebno je uplatiti polog putem bankovne doznake. Smještajni objekt kontaktirat će vas nakon rezervacije s uputama za uplatu pologa. Gosti će dobiti ugovor o najmu koji moraju potpisati i vratiti osoblju objekta prije dolaska. Ako gosti ne dobiju ugovor na vrijeme, trebaju kontaktirati tvrtku koja upravlja objektom na broj koji mogu pronaći na potvrdi rezervacije.
In accordance with local tax laws, Peruvian citizens, foreigners staying more than 59 days in Peru, and foreign business travelers who require a printed invoice must pay an additional fee of 18%. Foreign guests not in any of the aforementioned categories can provide a copy of their immigration card and passport to waive the 18% additional fee (IVA).
Ovaj hotel prihvaća sljedeće načine plaćanja: 
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