Hoteles Riviera Mansion
+ 50
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Korisne informacije
Prijava od: | 13:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Shuttle prijevoz do zračne luke
24-satna recepcija
Za nepušače
Rublje
Televizija
Hoteles Riviera Mansion: recenzije
Recenzije od 
Ostali
AT
Napisano: 11. lis 2019.
Boravak: lis, 2019
Wonderful room and very helpful staff!
What I loved about my stay at Mansion Riviera was the fact that the rooms had a dage, a fridge and a modern bathroom.
The staff were also extremely helpful and professional. For example, they helped me to organized a 2 day tour to the Colca Canyon with a three star hotel with minimum fuss and when I was having problems booking my Machu Pichu trip through the hotel in Cusco, they immediately phoned them to try to clarify and sort the situation out.
The location is also fantastic since it is just a few blocks up the road to the main square.
A very good choice for a mid-range hotel!!!!
The staff were also extremely helpful and professional. For example, they helped me to organized a 2 day tour to the Colca Canyon with a three star hotel with minimum fuss and when I was having problems booking my Machu Pichu trip through the hotel in Cusco, they immediately phoned them to try to clarify and sort the situation out.
The location is also fantastic since it is just a few blocks up the road to the main square.
A very good choice for a mid-range hotel!!!!
Parovi
Napisano: 5. kol 2025.
Boravak: srp, 2025
DON'T STAY IN THIS HOTEL, WORST HOTEL I'VE EVER STAYED IN MY LIVES
My experience at this hotel was extremely disappointing. I booked a room with a balcony and views of a place of interest, but upon arrival, I was placed in a room completely different from what was promised: no balcony and with views of a very ugly building, which does not match in anything with the photos or the description at the time of booking.
In addition, the room featured mold, which seriously compromises the comfort and health of any guest. The sheet was also stained, which raises serious doubts about the hygiene of the venue.
When reporting the problems to the hotel staff, I was informed that there were no other rooms available. The only solution offered was to cancel the reservation and return the money, which would leave me without accommodation for that night — it was already past 8:00. That is, I was placed before an unfair choice: to accept a room with very inferior conditions to those contracted or to be without where to sleep.
Lack of empathy, commitment to the customer and responsibility. I do not recommend and do not intend to return. The minimum one expects of a hotel is to deliver what it advertises, maintain hygiene and treat the guest with respect.
My experience at this hotel was extremely disappointing. I booked a room with a balcony and a view of a place of interest, but upon arrival, I was placed in a completely different room than what had been promised: no balcony and a view of a very ugly building, which did not match the photos or the description at the time of booking.
Additionally, the room had mold, which seriously affects the comfort and health of any guest. The bed sheet was also stained, raising serious concerns about the hygiene of the place.
When I reported the issues to the hotel staff, I was told that there were no other rooms available. The only solution offered was to cancel the reservation and refund the money, which would leave me without accommodation for the night — it was already past 8 PM. In other words, I was forced to choose between staying in a room far below expectations or being left without a place to sleep.
There was a clear lack of empathy, customer care, and responsibility. I do not recommend this hotel and do not intend to return. At the very least, a hotel should deliver what it advertises, ensure cleanliness, and treat its guests with respect.
My experience in this hotel was extremely disappointing. I booked a room with balcony and view to a place of interest, but when I arrived, I was assigned a room completely different from the promised one: without balcony and with view to a very ugly building, which did not coincide with the photos or the description at the time of booking.
In addition, the room had mould, which seriously compromises the comfort and health of any guest. The sabana was also stained, which generates serious doubts about the hygiene of the place.
When reporting the problems to the hotel staff, I was told there were no other rooms available. The only solution that I was offered was to cancel the reservation and return the money, which would leave me without accommodation for that night — I was forced to choose between accepting a room very under contract or staying without place where to sleep.
Lacked empathy, commitment to the customer and responsibility. I do not recommend this hotel and will not return. The minimum you expect from a hotel is to keep what it says, keep it clean and treat the guest with respect.
In addition, the room featured mold, which seriously compromises the comfort and health of any guest. The sheet was also stained, which raises serious doubts about the hygiene of the venue.
When reporting the problems to the hotel staff, I was informed that there were no other rooms available. The only solution offered was to cancel the reservation and return the money, which would leave me without accommodation for that night — it was already past 8:00. That is, I was placed before an unfair choice: to accept a room with very inferior conditions to those contracted or to be without where to sleep.
Lack of empathy, commitment to the customer and responsibility. I do not recommend and do not intend to return. The minimum one expects of a hotel is to deliver what it advertises, maintain hygiene and treat the guest with respect.
My experience at this hotel was extremely disappointing. I booked a room with a balcony and a view of a place of interest, but upon arrival, I was placed in a completely different room than what had been promised: no balcony and a view of a very ugly building, which did not match the photos or the description at the time of booking.
Additionally, the room had mold, which seriously affects the comfort and health of any guest. The bed sheet was also stained, raising serious concerns about the hygiene of the place.
When I reported the issues to the hotel staff, I was told that there were no other rooms available. The only solution offered was to cancel the reservation and refund the money, which would leave me without accommodation for the night — it was already past 8 PM. In other words, I was forced to choose between staying in a room far below expectations or being left without a place to sleep.
There was a clear lack of empathy, customer care, and responsibility. I do not recommend this hotel and do not intend to return. At the very least, a hotel should deliver what it advertises, ensure cleanliness, and treat its guests with respect.
My experience in this hotel was extremely disappointing. I booked a room with balcony and view to a place of interest, but when I arrived, I was assigned a room completely different from the promised one: without balcony and with view to a very ugly building, which did not coincide with the photos or the description at the time of booking.
In addition, the room had mould, which seriously compromises the comfort and health of any guest. The sabana was also stained, which generates serious doubts about the hygiene of the place.
When reporting the problems to the hotel staff, I was told there were no other rooms available. The only solution that I was offered was to cancel the reservation and return the money, which would leave me without accommodation for that night — I was forced to choose between accepting a room very under contract or staying without place where to sleep.
Lacked empathy, commitment to the customer and responsibility. I do not recommend this hotel and will not return. The minimum you expect from a hotel is to keep what it says, keep it clean and treat the guest with respect.
Poslovni putnici
Napisano: 1. srp 2024.
Boravak: lip, 2024
Good place and very good price.
Very good price and the staff were very attentive. The location is relatively good and the spaces nice despite not having a very attractive shared area, has elevator and good cleaning. The only detail would be that breakfast during the week I was there was always the same, only the taste of the keque and a fruit juice varied.
Parovi
IL
Napisano: 25. tra 2019.
Boravak: tra, 2019
Location and services
Great location, excellent service and spacious rooms- very recommended for a stay in Arequipa.. Very close to all the main places of interest, to restaurants, travel agencies and shops. 10 min to bus station..
Snimio anonimni putnik
Napisano: 10. ožu 2019.
Boravak: velj, 2019
Great Service at hotel, including assistance booking a day trip. Rooms very clean. 2nd room nice with balcony, would avoid the rooms on the ground floor with no windows. Breakfast minimalistic.
Istražite ovo područje
C. la Merced 421, Arequipa, Mariano Melgar, 4001, Peru|4,78 km od centra grada
Dobro je znati
U ovom hotelu djeca su dobrodošla
Sve dobne skupine
9 € (USD10) po osobi po noćenju
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Engleski doručak
Vrijeme doručka
Pon – ned od 07:30 do 09:30
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee. Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
In accordance with local tax laws, Peruvian citizens, foreigners staying more than 59 days in Peru, and foreign business travelers who require a printed invoice must pay an additional fee of 18%. Foreign guests not in any of the aforementioned categories can provide a copy of their immigration card and passport to waive the 18% additional fee (IVA).
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
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