Imperial Hotel&Spa - Baile Olanesti
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:30 |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Imperial Hotel&Spa - Baile Olanesti
Imperial Hotel&Spa - Baile Olanesti
Objekt Imperial Hotel&Spa - Baile Olanesti nalazi se u gradu 'Băile Olăneşti', na 26 km od znamenitosti Vodeni park Cozia, te nudi smještaj koji sadrži fitness centar, besplatno privatno parkiralište, terasu i bar.
Recenzije od 
Obitelji
Napisano: 26. velj 2025.
Boravak: velj, 2025
Vacation
Wonderful 5 day stay. Cleanliness in the rooms and in the hotel premises, also in the treatment base, the spa area very nice and clean. Hearty and varied breakfast, at lunch and dinner the menu could be more varied. We will definitely be back.
Parovi
RO
Napisano: 29. lis 2025.
Boravak: lis, 2025
Nice spa, prices higher as in luxury hotels
Way too expensive!!!
Have very mixed feelings with this one. Not so many visitors during week days, quite lonely and depressing atmosphere.
There were many aspects not finished or not working there in the new building, like wall sockets, water faucets..
Lot of facilities and saunas, I think they are the best in the whole area (but no essential oils though in the saunas). Staff is akward, not so friendly and not speaking romanian, only bad english. Prices at the bar are extremely high.
Have very mixed feelings with this one. Not so many visitors during week days, quite lonely and depressing atmosphere.
There were many aspects not finished or not working there in the new building, like wall sockets, water faucets..
Lot of facilities and saunas, I think they are the best in the whole area (but no essential oils though in the saunas). Staff is akward, not so friendly and not speaking romanian, only bad english. Prices at the bar are extremely high.
Skupine
Napisano: 27. kol 2024.
Boravak: lip, 2024
A terrible experience at this hotel... which is ironically called "Imperial"! :))
I booked a suite at this hotel, attracted by the promise of a jacuzzi on the terrace. When we tried to use it, we were met with a disgusting smell. We turned on the bubble system, hoping the odor would dissipate, but the water began to foam suspiciously, indicating deplorable hygiene. We decided not to get into the water.
In the morning, in daylight, we noticed that the edge of the jacuzzi was dirty after the foam had dissolved, and the water was greenish. (See photos)
At check-out, I calmly and without making demands, informed the reception about these issues, but the attitude of the lady at the front desk was extremely aggressive. She said, "Well, of course the water is filthy if you go in fully clothed or who knows what else you did...". I tried to explain, without success, that we hadn't even put a hand in the water. :)
At breakfast, I ordered a cappuccino and agreed to pay extra, but it was of unacceptable quality, both in presentation and taste.
After finishing our meal, my foreign colleague tried to politely communicate the issue in English, apologizing but saying he couldn't drink the coffee because it didn't look right. The lady who prepared the coffee, not understanding English, responded aggressively in Romanian: "...tell him to leave me alone and not to pay for it...", directing her message to a man she was sitting with at the table.
The lady was the same person from the reception, and she was having breakfast at the same time as the guests, at a table full of documents and other items, creating an unprofessional image for a 4-star hotel.
I requested a discussion with a manager, and after delays and contradictory answers, he appeared and treated us with the same superiority and aggression. The hotel administrator was, in fact, the man to whom the multi-role lady had sent the message: "...tell him to leave me alone and not to pay for it...".
When I asked why he allowed such reactions from his staff towards customers, he replied: "What do you want, man, for us to get on our knees in front of you just because you're a customer..?"
The unprofessional behavior, his attire, and the contradictory answers from the receptionist made me suspicious of the administrator's role. There is a possibility that this man was not the actual hotel administrator, and if that is the case, he will need to answer to the authorities for falsely declaring his role.
I also noticed other unacceptable issues for a 4-star accommodation: torn bathrobes, a toilet seat secured with only one screw, damaged bathroom furniture, and foreign staff who don't speak either Romanian or English.
I could have easily overlooked all of this, as I was on vacation, relaxed, and apart from the jacuzzi incident, we actually had a good time. The suite is decent, the spa is well-equipped with many relaxation areas... it could have been a good experience if the receptionist had behaved appropriately when I simply pointed out some legitimate issues without making demands.
I didn't even need an apology, but I cannot accept being treated with aggressive attitude, insults, and frustrated reactions, especially after paying 1300 Ron for one night.
After this experience, I believe that sanitary and hygiene standards are not being met, which is why I alerted the authorities. The attitude towards customers is unacceptable. I was embarrassed in front of my colleagues for the way we were treated by a frustrated and incompetent receptionist and an even less competent administrator.
In the morning, in daylight, we noticed that the edge of the jacuzzi was dirty after the foam had dissolved, and the water was greenish. (See photos)
At check-out, I calmly and without making demands, informed the reception about these issues, but the attitude of the lady at the front desk was extremely aggressive. She said, "Well, of course the water is filthy if you go in fully clothed or who knows what else you did...". I tried to explain, without success, that we hadn't even put a hand in the water. :)
At breakfast, I ordered a cappuccino and agreed to pay extra, but it was of unacceptable quality, both in presentation and taste.
After finishing our meal, my foreign colleague tried to politely communicate the issue in English, apologizing but saying he couldn't drink the coffee because it didn't look right. The lady who prepared the coffee, not understanding English, responded aggressively in Romanian: "...tell him to leave me alone and not to pay for it...", directing her message to a man she was sitting with at the table.
The lady was the same person from the reception, and she was having breakfast at the same time as the guests, at a table full of documents and other items, creating an unprofessional image for a 4-star hotel.
I requested a discussion with a manager, and after delays and contradictory answers, he appeared and treated us with the same superiority and aggression. The hotel administrator was, in fact, the man to whom the multi-role lady had sent the message: "...tell him to leave me alone and not to pay for it...".
When I asked why he allowed such reactions from his staff towards customers, he replied: "What do you want, man, for us to get on our knees in front of you just because you're a customer..?"
The unprofessional behavior, his attire, and the contradictory answers from the receptionist made me suspicious of the administrator's role. There is a possibility that this man was not the actual hotel administrator, and if that is the case, he will need to answer to the authorities for falsely declaring his role.
I also noticed other unacceptable issues for a 4-star accommodation: torn bathrobes, a toilet seat secured with only one screw, damaged bathroom furniture, and foreign staff who don't speak either Romanian or English.
I could have easily overlooked all of this, as I was on vacation, relaxed, and apart from the jacuzzi incident, we actually had a good time. The suite is decent, the spa is well-equipped with many relaxation areas... it could have been a good experience if the receptionist had behaved appropriately when I simply pointed out some legitimate issues without making demands.
I didn't even need an apology, but I cannot accept being treated with aggressive attitude, insults, and frustrated reactions, especially after paying 1300 Ron for one night.
After this experience, I believe that sanitary and hygiene standards are not being met, which is why I alerted the authorities. The attitude towards customers is unacceptable. I was embarrassed in front of my colleagues for the way we were treated by a frustrated and incompetent receptionist and an even less competent administrator.
Parovi
Napisano: 9. lip 2023.
Boravak: svi, 2023
DO NOT GO - WARNING
We wanted to have treatment in Baile Olanesti, and unfortunately we had chosen this nightmare hotel, due to their website, that fit our requirements. When arrived at the hotel , nothing that was mentioned on their website was really true. We felt we have been deceived, not only with the appearance of the hotel but also with the unreasonable behaviour of the staff including the owner of the hotel Vali Ghimpe. Our room was superficially cleaned, toilet and shower have never been cleaned during our 7 days stay at this hotel. No space in the bathroom to have our towels or toiletries, towels were left on the bed or chairs by the staff, and we have to use the bidee to keep our tooth paste, shampoo etc. The bedding was changed after 5 days at our request. There is only one lift in this hotel for the staff and for the tourists, most of the days we had to use the stairs, because staff was using the lift regularly. The Parking space was not big enough and not marked ,so, everybody was parking the cars wherever they wanted, it was a chaos and lack of organisation. We had to park our car far away and walk aprox 1 mile every day from this hotel to our car. Breakfast was served with no protection gloves, staff was touching the food with their bare hands. Extremely unhygienic and dangerous for our health. repairs and building work was carried out until 23:30 in the night. We were exhausted and had sleepless nights. When complained about the unbearable noise, the owner Vali Ghimpe had an uncontrolled rage fit. We suffered insults, verbal abuse , threats and finally she told us to leave the hotel, with the question, quote:" Why did you come here"? There was no kettle in the room for a coffee or tea, no tissues eithers. The price is extremely expensive for what you get. I can say unreasonable and unjustified. For £85/per night one can have a brilliant hotel in UK or any other countries in Europe, but not in this country. We found no hospitably and our holiday was ruined . We did not find heaven, as they say on their website, but hell
This is not a 4 star hotel
This is not a 4 star hotel
Obitelji
Napisano: 21. svi 2023.
Boravak: svi, 2023
Good vacantion în România!
Very nice place to relax and to spend a high quality time with the family! High class of spa!!! Very nice pools , showers, dry/wet sauna, salina........ We will be back to relax and for precious times spended with the family! The City is very clean, quiet and with fresh air, just to have short walks to recharge your battery!
Lokacija
Aleea Trandafirilor, Băile Olăneşti, 245300, Rumunjska|0,32 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
11:30
Dobro je znati
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Imperial Hotel&Spa - Baile Olanesti: često postavljana pitanja
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