Hilton Singapore Orchard

Name: Hilton Singapore Orchard
Address: 333 Orchard Road, Cairnhill, Orchard Road, River Valley, Singapore, 238867, Singapur, Singapore, 238867, Singapur

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Korisne informacije

Prijava od:	15:00
Odjava prije:	12:00
Kućni ljubimci	Kućni ljubimci nisu dopušteni

Usluge

Wi-Fi veza

Parking

Klimatizacija

Shuttle prijevoz do zračne luke

Bazen

Centar za fitness

Više o hotelu Hilton Singapore Orchard

Hilton Singapore Orchard

- Hilton Singapore Orchard je najveći Hilton hotel u azijsko-pacifičkoj regiji, koji predstavlja najbolje od brenda sa svoje vrhunske lokacije u Singapuru.

Recenzije od

Spomenuli putnici

Poslovni putnici

Napisano: 18. kol 2026.

Boravak: kol, 2026

Excellent five star hotel

Excellent Hotel certainly a flagship for Hilton in Asia. Wonderful location with outstanding professional staff - will certainly return.

Odgovor hotela

Napisano: 21. kol 2026.

Dear Taylored01,
Thank you for your wonderful review and for choosing Hilton Singapore Orchard.
We are delighted to know that you enjoyed your stay and that our central location and dedicated team left such a positive impression. Your generous comments, particularly regarding our professional staff and being a "five-star hotel," are truly appreciated and will serve as great encouragement to our team.
It was a pleasure having you stay with us, and we are especially grateful to hear that you would certainly return. We look forward to welcoming you back on your next visit to Singapore and creating another memorable experience for you.
With warmest regards,
Daisy Yew
Hilton Singapore Orchard

Skupine

Napisano: 31. kol 2026.

Boravak: kol, 2026

Distasteful service standards since 2023. Only the room pricing has progressed these years.

I have stayed here twice. Once in 2023 and again this Aug 2026 and nothing has changed since then - Service standards remained terribly poor from the reception.
I am a Diamond Hilton Honours and other higher tiers of other hotel memberships and I am not surprised to read recent reviews echoing my inner thoughts. I have been to alot of hotels ard the world to reach my current status. I do not believe I am demanding but when I say, the service standards are lacking, it truly is.
First, the reception is the first touch point of any guest, and service received sets the tone for the stay. To be fair, when I first checked in, I was served by Front Desk, Ms Huiwen. She is polite, professional and went beyond . I thot, hmmm, the service has improved since the last time. I made a mental note to compliment her. But this all changed when we were later served by a Ms Daisy. A contrast, Ms Huiwen acknowledged my status and thanked me for being a Diamond member. Ms Daisy on the other hand, never failed to remind me my current stay was booked thru the Amex Ascend Voucher and all benefits were not accorded. COME ON, I dun need to be reminded it was an Ascend voucher which I paid a good SGD 400 for the membership. You either dun acknowledge at all or u acknowledge. Daisy infd me there was another check in for Diamond but since this was an Amex Ascend voucher, I could not check in there. I asked where is it? I could always come back another time as a paid stay, couldn't I? She refused to tell me and reminded me again, I could not use that place to check in. Amex really needs to relook at partnerships, seriously.
This is a stark contrast with my other redemptions elsewhere. I am not demanding for any Diamond benefits, but I definitely do not need to be reminded again and again I am not entitled. As a guest, ask urself, would u be happy? From a hospitality point of view, do you think I feel welcome as a guest? Is this the Hilton Hospitality?
The same redemption I made at Conrad Marina Bay Singapore years ago did not call for such discrimination. The service delivery can be better handled with tact.
Next, I want to comment on the availability of counters at peak periods check in. There was no indication of a single line for all counters and at peak period, there was only 3 counters open. At many properties I have stayed before, there is a separate line for Hilton Diamond and Hilton Gold. When I questioned Daisy about a dedicated Hilton Honours line, her convenient reply is, oh, they are all Hilton Honours Member. You mean from your counter u can see they are Hilton Honours inked on their forehead without asking? Remark made out of convenience without thought, but it is not worth my time to tell her off. Either she has failed terribly as a front desk reception or needs upgrading of skills. Perhaps, both.
The whole experience left a bad distaste to an otherwise wonderful brand name.
If I have to pay, I will take my money elsewhere where I feel valued and appreciated. And definitely not being reminded that I was being a cheapskate staying here for "free" thru redeeming via the Amex Ascend which I paid a good SGD 397.85 to be exact, in membership for.
Oh, since this is a redemption stay, the welcome note is also saved. Save the trees, save the earth. ;)
One last thing, the small pathetic pool is beside the lobby and 2 restaurants. Unless you are feeling confident strutting to the lobby, and past the restaurants in ur robe and bedroom slippers, pass swimming!
I will skip this property.

Parovi

Napisano: 5. ruj 2026.

Boravak: srp, 2026

Sadly Disappointing

Pre-covid, I stayed in this hotel on a few occasions and found it great value in an interesting location. We stayed here in mid July (2026) for two nights and sadly I found the hotel to now be, disappointing. Stayed in the usual tier room and they are starting to feel 'shabby'. Forget having breakfast at the hotel unless you're a very early riser or when breakfast is ending. Those two things I can deal with but the deal breaker is the A/C is controlled by a sensor of some description. When we came back to the hotel around midday after exploring a little and having a late breakfast and expecting 'cool relief' - our room was as hot and humid as being outside. This happened every time we went out and about - day or night. For a Hilton branded hotel, I found this unacceptable. Sadly I won't be staying at the Garden Inn again when I'm passing through Singapore. If you're a Hilton Honours member, explore pricing at the other Hiltons.
If you need a room for the night between connecting flights, the Garden Inn is fine.
If you're having a holiday in Singapore on a budget, my advice is to research budget hotels and hit them up about A/C - Singapore is not the place to be exploring and the A/C turns off while you're not in your room.

Poslovni putnici

Napisano: 29. kol 2026.

Boravak: tra, 2026

Terrible experience

I was extremely upset and disappointed with my stay at the Hilton Orchard Singapore.
I was a long-term guest staying in the Orchard Wing, Room 3344, for a total of 91 days, and I am a Diamond Reserve member. Given the length of my stay and my loyalty to Hilton, I expected a much higher level of service and professionalism. Unfortunately, my experience was extremely disappointing.
One of the rooms I was assigned made me sick because the air vents were visibly dirty and appeared to have mold. There were also multiple issues with housekeeping. On several occasions, my bed was not made, and there were times when housekeeping knocked on my door despite having the “Do Not Disturb” sign displayed.
However, my biggest disappointment was the front desk and payment process. I was repeatedly contacted late at night regarding payments even though I had already made my scheduled weekly payments. It became clear that staff were not consistently reading or following the notes on my account. Payments were frequently not processed or reflected correctly, and I often had to involve management to resolve issues that should have been handled at the front desk. On multiple occasions, resolving these problems took nearly hours.
There appeared to be a serious lack of communication and consistency among the staff. Different employees seemed to have different information, which created a tremendous amount of confusion. Based on my experience, I do not believe the staff were properly trained or equipped to manage the accounts and needs of long-term guests.
The hotel also mishandled three separate deposits that I had on file. I had to go through multiple hurdles to get those issues corrected. Unfortunately, the problems continued all the way through checkout.
When I was checking out, I was told that I still owed approximately one week of my stay. I immediately involved management and had to log into my laptop and go through my personal transaction history to show the manager every payment I had made. After reviewing everything, he realized that the hotel had made an error and that, rather than owing the hotel, I had actually overpaid by approximately two weeks because of the payment-processing mistakes.
The situation took so long to resolve that I ultimately missed my flight back to the United States. This was extremely frustrating and unacceptable, especially after I had already spent 91 days at the property and had consistently made my payments.
Overall, this was one of the most disappointing hotel experiences I have ever had. I expected much better from Hilton, especially as a Diamond Reserve member and a long-term guest.
I will not stay at this location again, and based on my experience, I would strongly discourage other long-term guests from staying here until the hotel significantly improves its communication, payment-processing procedures, housekeeping standards, and staff training.
I hope Hilton management takes this feedback seriously because these issues were not isolated incidents. They affected my entire 91-day stay and ultimately caused me to miss my flight home.

Snimio anonimni putnik

Napisano: 17. kol 2026.

Boravak: kol, 2026

The room was fairly clean- if you ignore the rubbish we found belonging to previous guests. The bedside lamps etc were very dusty but bathroom was very clean.
Don't expect much hanging space in your room.The interior design is more reminiscent of a shop display than a functional hotel space.
Breakfast was a hideous bun fight. We opted to pay at Ginger Lily just to avoid the long weekend queues- and coffee that took forever to arrive.
Staff were clearly paid to appear somewhat helpful, but the attitude was wanting..
After a lovely Marina Sands dinner we came back to the hotel for a nightcap and had to argue with the staff to order drinks when they told us the bar was closed ( according to their own info, we were still more than 10 minutes before last orders and 40 minutes from the bar closing. Eventually they reluctantly supplied the drinks although they clearly wanted to go home and provided tonic when we ordered soda.. By then we'd given up ..
Disappointing!