Hampton Inn Abilene
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Hampton Inn Abilene: recenzije
Recenzije od 
Obitelji
Napisano: 11. srp 2026.
Boravak: srp, 2026
Bad experience
I was very disappointed with our stay at this property. Based on our experience, the hotel appears to have significant issues with cleanliness, maintenance, and customer service.
The room showed numerous signs of wear and neglect. There were stains on the bedding and linens, damaged furniture, chipped paint, scuffed walls, and several fixtures that appeared old or in need of repair. It looked like maintenance had been put off for quite some time. Whoever is responsible for inspecting and approving rooms before guests check in is not doing a thorough job, because many of these issues should have been noticed and addressed.
The bathroom was especially concerning. There appeared to be grime and buildup around the bathtub and shower, stained surfaces, deteriorating caulking, and worn fixtures. The sink and vanity also looked dated and poorly maintained, making the bathroom feel unclean.
The flooring and carpets were heavily worn, with noticeable stains and discoloration. The sheets felt old, rough, and worn out. They did not feel fresh, and they gave us the impression that they may not have been changed before our arrival. Whether that was actually the case or not, they certainly did not feel clean or comfortable enough to give us confidence in the room's cleanliness.
Breakfast on **July 7, 2026**, was another major disappointment. The food that was supposed to be served hot was cold, and we actually had to take our breakfast back to our room and microwave it ourselves. That is not something guests should have to do.
While we were there, another guest told us he had been waiting in the breakfast area since 5:30 a.m. and that the general manager, who was responsible for preparing breakfast that morning, did not arrive until around 5:45 a.m. As a result, breakfast service was delayed.
Unfortunately, the service only made the experience worse. The general manager was not welcoming or friendly. I never heard her greet any guests with a "good morning." Instead, she came across as rude, had a poor attitude, and gave the impression that she did not want to be there. Hospitality starts with customer service, and this experience fell well below expectations.
Between the poor condition of the room, the cleanliness and maintenance issues, the breakfast experience, and the unfriendly service, this stay was extremely disappointing. We will not be returning to this location, and I hope management takes these concerns seriously by improving housekeeping, room inspections, maintenance, and customer service so future guests have a much better experience
The room showed numerous signs of wear and neglect. There were stains on the bedding and linens, damaged furniture, chipped paint, scuffed walls, and several fixtures that appeared old or in need of repair. It looked like maintenance had been put off for quite some time. Whoever is responsible for inspecting and approving rooms before guests check in is not doing a thorough job, because many of these issues should have been noticed and addressed.
The bathroom was especially concerning. There appeared to be grime and buildup around the bathtub and shower, stained surfaces, deteriorating caulking, and worn fixtures. The sink and vanity also looked dated and poorly maintained, making the bathroom feel unclean.
The flooring and carpets were heavily worn, with noticeable stains and discoloration. The sheets felt old, rough, and worn out. They did not feel fresh, and they gave us the impression that they may not have been changed before our arrival. Whether that was actually the case or not, they certainly did not feel clean or comfortable enough to give us confidence in the room's cleanliness.
Breakfast on **July 7, 2026**, was another major disappointment. The food that was supposed to be served hot was cold, and we actually had to take our breakfast back to our room and microwave it ourselves. That is not something guests should have to do.
While we were there, another guest told us he had been waiting in the breakfast area since 5:30 a.m. and that the general manager, who was responsible for preparing breakfast that morning, did not arrive until around 5:45 a.m. As a result, breakfast service was delayed.
Unfortunately, the service only made the experience worse. The general manager was not welcoming or friendly. I never heard her greet any guests with a "good morning." Instead, she came across as rude, had a poor attitude, and gave the impression that she did not want to be there. Hospitality starts with customer service, and this experience fell well below expectations.
Between the poor condition of the room, the cleanliness and maintenance issues, the breakfast experience, and the unfriendly service, this stay was extremely disappointing. We will not be returning to this location, and I hope management takes these concerns seriously by improving housekeeping, room inspections, maintenance, and customer service so future guests have a much better experience
Obitelji
US
Napisano: 11. srp 2026.
Boravak: srp, 2026
Horrible nights sleep
The beds were very uncomfortable and in poor condition. Bedding was old and discolored. Do not recommend.
Poslovni putnici
Napisano: 1. srp 2026.
Boravak: srp, 2026
This hotel needs some improvement, and hire better management
At times rooms are only half clean with old sheets and comforters, tables still have fingerprints, grease, and leftover food in the fridge. Management is nowhere to be found, and front desk is mischievous. The restrooms have stained towels, but look and smell clean as far as I know. All of the staff ladies or housekeepers seem nice and beautiful, however, it seems like there are a lot of people hanging out or rooms are overcrowded, and loud. SmI seen a lot of cigarette buds outside as well.
Pojedinci
Napisano: 15. lip 2026.
Boravak: lip, 2026
Rented room with structural damage, security and safety issues, pests.
Worst Hilton property stay - ever! Received a Hilton Hhonors "upgrade", as a Gold member. Checked into assigned room (#208), found doorframe contorted because of structural damage to floor. Cracked floor tile and heaving, resulting in trip hazard. Returned to clerk, to inquire. Staff indicated knew about the damage, placed in room, anyway. Said hotel due for an innovation. Was not placed in another room. Overnight, found bugs crawling in the bathroom. Provided hotel staff in photos, taken on my phone. Complained to GM, who said would restore all Honors points for stay, to my Hilton Honors account. Returned home, found only 2000 of 40,000 points credited to my account. I will not stay at this property again. Complained to Hilton.
Snimio anonimni putnik
Napisano: 13. tra 2026.
Boravak: tra, 2026
Check in was supposed to start at 3. I showed up at 4 and was told my room wasn’t ready and asked if I could come back in a few hours. Hours?! I explained I had a work function to be at at 5 and needed to change and get ready. Front desk was nice but says they only have two house keepers and she doesn’t want to “piss them off”. Literally no other assistance. I waited almost an hour and had to let my work know I was going to be late. I didn’t get a room key until 5:10. Other issue I had was when booking it says check in at 3:00 and check out be 12:00, it says this on my reservation as well but when checking in they told me check out is by 11:00. I specifically booked this hotel for that extra hour. Room was fairly clean but there was what looked to be a public hair on the toilet and dirt in wall crevices. The room furnishing is out dated But true to the pics on the site. I will say the bedding was clean and fresh and I slept well until morning. It sounded like there was no sound barriers in the walls like I could hear everything above me. I didn’t get to utilize the breakfast but did grab a muffin at check out. Ac, fridge worked well and I slept good but overall I don’t think I’d book here again, I’d likely look at other options first. The not having a room ready for so long really put a dent in my thoughts on staying here again.
Istražite ovo područje
3917 Ridgemont Dr, Abilene, 79606, Sjedinjene Američke Države|5,82 km od centra grada
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
Za više informacija obratite se hotelu
Vrijeme doručka
Pon – ned od 06:00 do 10:00
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
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