Sonesta Select Austin North Central
+ 45
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Više o hotelu Sonesta Select Austin North Central
Sonesta Select Austin North Central
Hotel Sonesta Select Austin North Central nalazi se na 8 km od centra Austina i nudi vanjski bazen. Ovaj hotel nudi besplatni WiFi.
Recenzije od 
Snimio anonimni putnik
Napisano: 12. kol 2026.
Boravak: kol, 2026
Staff were amazing! Very helpful and friendly. However my sheets were stained brown along with a towel. Got them replaced but not the best. Blood on the floor stained by restroom and fridge..
Pojedinci
Napisano: 27. srp 2026.
Boravak: srp, 2026
Avoid Sonesta Select Austin North (7522 N Interstate Hwy 35).
This is not three-star hospitality. It is a poorly maintained, nickel-and-dime operation that prioritizes protecting its star rating over fixing real problems or treating guests with basic respect.
I stayed twice. The first visit was already mediocre. The second was worse. Breakfast is charged separately ($3 continental / $6 hot). I was there on what management later called “bacon day.” The bacon was ordinary thin-cut, not the “thick-cut cooked in-house” they brag about, and it was not cooked properly. Scrambled eggs, sausage, pre-made biscuits, gravy, oatmeal packets, fruit, and the pancake machine were all low-quality bulk product. Nothing was held at proper temperature. No real butter. The “juice” tasted like nothing recognizable. Maple syrup was the cheap imitation kind. For $6 this is not higher-quality select-service food—it is the cheapest option they can get away with serving.
Parking was free on my first stay. On the return visit they suddenly required a QR-code registration. Front desk said $5. The actual charge was $5 + $0.95 convenience fee + tax = $6.44. Hidden fees after the fact are the opposite of hospitality.
The rooms themselves show the real standard. Photos attached document:
Dark stains and debris on bedding/fabric consistent with poor cleaning or insect activity
Leftover shampoo packets and trash from previous guests still in the shower caddy (I bring my own supplies and never touched theirs)
Stained sofa cushion, scratched and marked leather ottoman
Cheap, thin toilet paper
Severely degraded TV picture quality (grainy, soft, unwatchable—I used my phone instead)
Wall damage, scuffed and dirty door surfaces, peeling/worn wallpaper, tangled power cords on the floor, restricted PTAC temperature controls that prevent proper cooling
These are not isolated cosmetic issues. They are the visible result of deferred maintenance and low service standards.
When I posted an honest review, management responded with a long defensive statement that tried to discredit the feedback instead of addressing it. They claimed the breakfast is superior because they use “real eggs” and “bake biscuits on-site,” ignored that the bacon on “bacon day” was ordinary and poorly prepared, and insisted the food was higher quality than other select-service hotels. They listed other properties that also charge for breakfast and parking as if that excuses the experience here. They blamed me for not reporting every maintenance issue to the front desk in real time, claimed at checkout I only mentioned the fees and threatened reviews, and lectured that limited PTAC ranges and paid amenities are now industry norms. That response is not accountability. It is an attempt to bully a guest into silence and protect the star rating.
A property that leaves previous guests’ trash in the shower, serves lukewarm bulk breakfast while calling it elevated, springs a $6.44 parking fee after the fact, and then argues with documented criticism is not interested in creating a better experience. It is interested in managing perception.
I will not return to this hotel or any other Sonesta Select. Future guests should look at the photos, read the management reply for themselves, and decide whether this is the standard they want to pay for.
I stayed twice. The first visit was already mediocre. The second was worse. Breakfast is charged separately ($3 continental / $6 hot). I was there on what management later called “bacon day.” The bacon was ordinary thin-cut, not the “thick-cut cooked in-house” they brag about, and it was not cooked properly. Scrambled eggs, sausage, pre-made biscuits, gravy, oatmeal packets, fruit, and the pancake machine were all low-quality bulk product. Nothing was held at proper temperature. No real butter. The “juice” tasted like nothing recognizable. Maple syrup was the cheap imitation kind. For $6 this is not higher-quality select-service food—it is the cheapest option they can get away with serving.
Parking was free on my first stay. On the return visit they suddenly required a QR-code registration. Front desk said $5. The actual charge was $5 + $0.95 convenience fee + tax = $6.44. Hidden fees after the fact are the opposite of hospitality.
The rooms themselves show the real standard. Photos attached document:
Dark stains and debris on bedding/fabric consistent with poor cleaning or insect activity
Leftover shampoo packets and trash from previous guests still in the shower caddy (I bring my own supplies and never touched theirs)
Stained sofa cushion, scratched and marked leather ottoman
Cheap, thin toilet paper
Severely degraded TV picture quality (grainy, soft, unwatchable—I used my phone instead)
Wall damage, scuffed and dirty door surfaces, peeling/worn wallpaper, tangled power cords on the floor, restricted PTAC temperature controls that prevent proper cooling
These are not isolated cosmetic issues. They are the visible result of deferred maintenance and low service standards.
When I posted an honest review, management responded with a long defensive statement that tried to discredit the feedback instead of addressing it. They claimed the breakfast is superior because they use “real eggs” and “bake biscuits on-site,” ignored that the bacon on “bacon day” was ordinary and poorly prepared, and insisted the food was higher quality than other select-service hotels. They listed other properties that also charge for breakfast and parking as if that excuses the experience here. They blamed me for not reporting every maintenance issue to the front desk in real time, claimed at checkout I only mentioned the fees and threatened reviews, and lectured that limited PTAC ranges and paid amenities are now industry norms. That response is not accountability. It is an attempt to bully a guest into silence and protect the star rating.
A property that leaves previous guests’ trash in the shower, serves lukewarm bulk breakfast while calling it elevated, springs a $6.44 parking fee after the fact, and then argues with documented criticism is not interested in creating a better experience. It is interested in managing perception.
I will not return to this hotel or any other Sonesta Select. Future guests should look at the photos, read the management reply for themselves, and decide whether this is the standard they want to pay for.
Odgovor hotela
Napisano: 29. srp 2026.
Joshua,
Thank you for taking the time to share your feedback. We respectfully disagree with several of the statements made in your review.
Our breakfast program is prepared using quality ingredients—not imitation products. We use real eggs, real butter, premium breakfast meats, and bake our biscuits fresh on-site. Our maple syrup, juices, and other breakfast items are sourced from reputable food service suppliers that meet Sonesta's quality standards. We continually monitor food temperatures and preparation to provide a quality breakfast experience for our guests.
Our parking registration program and breakfast pricing are clearly communicated at the hotel, and we continue working with our booking partners to ensure amenity information is accurate across all platforms.
We take all cleanliness and maintenance concerns seriously and address issues reported during a guest's stay whenever possible. Our goal is always to resolve concerns immediately and provide our guests with a comfortable experience.
While we regret that we were unable to meet your expectations, we appreciate your feedback and wish you the best in your future travels.
– Management
Thank you for taking the time to share your feedback. We respectfully disagree with several of the statements made in your review.
Our breakfast program is prepared using quality ingredients—not imitation products. We use real eggs, real butter, premium breakfast meats, and bake our biscuits fresh on-site. Our maple syrup, juices, and other breakfast items are sourced from reputable food service suppliers that meet Sonesta's quality standards. We continually monitor food temperatures and preparation to provide a quality breakfast experience for our guests.
Our parking registration program and breakfast pricing are clearly communicated at the hotel, and we continue working with our booking partners to ensure amenity information is accurate across all platforms.
We take all cleanliness and maintenance concerns seriously and address issues reported during a guest's stay whenever possible. Our goal is always to resolve concerns immediately and provide our guests with a comfortable experience.
While we regret that we were unable to meet your expectations, we appreciate your feedback and wish you the best in your future travels.
– Management
Snimio anonimni putnik
Napisano: 31. kol 2026.
Boravak: kol, 2026
Room smelled like feet . Roaches in the shower. Pool was dirty . You had to pay extra for breakfest . My wife got spoiled milk then spoiled apple juice . All they sad was we are sorry
Snimio anonimni putnik
Napisano: 31. kol 2026.
Boravak: kol, 2026
This hotel did not serve my family well. Staying with someone with Covid would have been easier over this hotel. They upcharged for my pet even though it stated pet friendly online with no disclosed fee. Upcharged for parking even though the parking lot was completely empty. Upcharged for barely a continental breakfast with no hot food. The pool was filthy with debris and insects. No microwave, ketchup-sized packets for shampoo and the full sized containers in the shower were empty or missing. The lights flickered in the room and the switches for some were faulty. Worst of all it’s roach infested. I even had roaches crawl on me in the bed.
Snimio anonimni putnik
Napisano: 24. kol 2026.
Boravak: kol, 2026
There were hairs stuck to the bathroom walls—long and short hairs. The area behind the bathroom door was dirty, and there was mold inside the refrigerator.
Vrlo dobra lokacija
7522 N Interstate Hwy 35, Austin, 78752, Sjedinjene Američke Države|8,78 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Sonesta Select Austin North Central: često postavljana pitanja
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