SpringHill Suites Durham Chapel Hill
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:30 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Za nepušače
Više o hotelu SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
Objekt SpringHill Suites Durham Chapel Hill smješten je u gradu 'Durham', u regiji Sjeverna Karolina, na 10 km od znamenitosti Sveučilište Duke i 11 km od znamenitosti American Tobacco Campus, a sadrži bar.
Recenzije od 
Skupine
Napisano: 2. ruj 2026.
Boravak: ruj, 2026
Would stay again
Great location. Bed was comfortable. Lucy at reception was very friendly and helpful.
Breakfast is good.
Breakfast is good.
Obitelji
Napisano: 16. tra 2026.
Boravak: sij, 2026
10/10 do NOT recommend!!!!!
I stayed at SpringHill Suites Chapel Hill/Durham for an extended period starting January 21st and unfortunately experienced a very upsetting situation that I feel other guests should be aware of.
After speaking directly with the manager, Yasirys, I was told I could pay my room balance the following morning due to a temporary card issue. Despite this, staff still escalated the situation. I was later denied access to my DoorDash food delivery unless I paid immediately, even though it had already arrived and was at the front desk addressed to me.
My food was effectively withheld by the front desk agent, Patricia, and I had to involve police to retrieve it. Officers confirmed the hotel could not legally keep my personal delivery from me.
Earlier that same day, another staff member, Renée, refused to provide my child with a basic band-aid due to the payment issue, which I found very concerning.
I would also like to add that following the incident, the manager, Yasirys, confronted me in a manner that felt inappropriate and unprofessional. She told me that I was wrong for calling the police on her employee, despite the fact that I only did so in order to retrieve my food and resolve the situation peacefully. This contradiction and confrontation added unnecessary stress to an already difficult situation.
After the incident involving my food delivery, Yasirys, the manager, and her employee, Renée, retaliated against me by requiring me to leave the property after staying there for over two months. Yasirys and Renée even went as far as entering my room without knocking or providing any notice to make me leave. This was a violation of my privacy and made the situation even more distressing. Their actions were not only unprofessional but also unacceptable in terms of basic guest rights, respect, and safety.
I’m genuinely confused how another guest who reportedly owed over $13,000 at the time was allowed to remain on the property, while I experienced negative consequences over a balance of only $123.72. This reflects a clear inconsistency in how policies were applied. I observed that other long-term billing situations appeared to be handled differently, which was confusing from a guest perspective.
There were also ongoing concerns with the room conditions during my stay, which I documented separately. I made management aware that I was experiencing symptoms such as nausea, vomiting, lightheadedness, congestion, and a dry throat, which were related to the room conditions. I raised these concerns multiple times, but they were not addressed in a meaningful way. The night before we were forced to leave, my child also became sick, which made the situation even more upsetting. I will attach pictures of the mold below. (The first picture shows when I first made the manager aware of the issue. The following pictures show what the mold looked like three weeks later, before I checked out.) I almost forgot to mention that the room I was staying in was handicap accessible and the manager, Yasirys was rushing me to leave so she could sell it to another guest WITH MOLD IN IT because they were approaching a sold out weekend.
I also want to note that during my stay, I went out of my way to support and help multiple employees financially outside of the workplace, so it was especially hurtful to be treated this way in return.
Overall, I found communication between management and staff to be very poor, and the handling of the situation felt unprofessional and distressing. This experience was very disappointing and concerning, especially given the health risks and lack of proper response from management. It has been over two weeks since I checked out of the hotel, and my issues still have not been resolved. Based on my experience, I 10/10 do NOT recommend!!!!
I hope this review encourages the hotel to take guest concerns more seriously moving forward.
After speaking directly with the manager, Yasirys, I was told I could pay my room balance the following morning due to a temporary card issue. Despite this, staff still escalated the situation. I was later denied access to my DoorDash food delivery unless I paid immediately, even though it had already arrived and was at the front desk addressed to me.
My food was effectively withheld by the front desk agent, Patricia, and I had to involve police to retrieve it. Officers confirmed the hotel could not legally keep my personal delivery from me.
Earlier that same day, another staff member, Renée, refused to provide my child with a basic band-aid due to the payment issue, which I found very concerning.
I would also like to add that following the incident, the manager, Yasirys, confronted me in a manner that felt inappropriate and unprofessional. She told me that I was wrong for calling the police on her employee, despite the fact that I only did so in order to retrieve my food and resolve the situation peacefully. This contradiction and confrontation added unnecessary stress to an already difficult situation.
After the incident involving my food delivery, Yasirys, the manager, and her employee, Renée, retaliated against me by requiring me to leave the property after staying there for over two months. Yasirys and Renée even went as far as entering my room without knocking or providing any notice to make me leave. This was a violation of my privacy and made the situation even more distressing. Their actions were not only unprofessional but also unacceptable in terms of basic guest rights, respect, and safety.
I’m genuinely confused how another guest who reportedly owed over $13,000 at the time was allowed to remain on the property, while I experienced negative consequences over a balance of only $123.72. This reflects a clear inconsistency in how policies were applied. I observed that other long-term billing situations appeared to be handled differently, which was confusing from a guest perspective.
There were also ongoing concerns with the room conditions during my stay, which I documented separately. I made management aware that I was experiencing symptoms such as nausea, vomiting, lightheadedness, congestion, and a dry throat, which were related to the room conditions. I raised these concerns multiple times, but they were not addressed in a meaningful way. The night before we were forced to leave, my child also became sick, which made the situation even more upsetting. I will attach pictures of the mold below. (The first picture shows when I first made the manager aware of the issue. The following pictures show what the mold looked like three weeks later, before I checked out.) I almost forgot to mention that the room I was staying in was handicap accessible and the manager, Yasirys was rushing me to leave so she could sell it to another guest WITH MOLD IN IT because they were approaching a sold out weekend.
I also want to note that during my stay, I went out of my way to support and help multiple employees financially outside of the workplace, so it was especially hurtful to be treated this way in return.
Overall, I found communication between management and staff to be very poor, and the handling of the situation felt unprofessional and distressing. This experience was very disappointing and concerning, especially given the health risks and lack of proper response from management. It has been over two weeks since I checked out of the hotel, and my issues still have not been resolved. Based on my experience, I 10/10 do NOT recommend!!!!
I hope this review encourages the hotel to take guest concerns more seriously moving forward.
Snimio anonimni putnik
Napisano: 30. kol 2026.
Boravak: kol, 2026
Check out. Instead of them adding back my incidental, they charged me again and when I talked with them about it, they said that I had to wait to get reimbursed 5 to 7 days for my reimbursement and for the extra charge.
Obitelji
Napisano: 28. kol 2026.
Boravak: kol, 2026
Staff kindness
I stayed with my disabled young son, staff was friendly and kind to him! After 3 days my son was giving high fives to staff as he rolled by. 2 people stood out as extra kind and patient, Timothy and Renee. Timothy went out of his way to speak to my son to make him feel welcome. Renee was the sweetest bar tender!!! She was kind, thoughtful and went above and beyond. She respectfully asked about our trip, my son is part of a medical research study at Duke. She spoke to me with interest in us and our journey. She celebrated successes with my son's treatment. Her kindness was incredible and Renee truly made our stay great.
Poslovni putnici
Napisano: 28. kol 2026.
Boravak: kol, 2026
Business trip made better by hotel staff
I’ve stayed in many Marriott properties and this was one of the nicest from A decor, customer service, room layout. Breakfast was quite tasty. Bartender Renée was warm and welcoming, and made working in the lobby. Much more enjoyable.
Izvrsna lokacija
5310 McFarland Dr, Durham, 27707, Sjedinjene Američke Države|9,31 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:30
Dobro je znati
Kućni ljubimci nisu dopušteni
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
SpringHill Suites Durham Chapel Hill: često postavljana pitanja
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