SpringHill Suites by Marriott Gallup
+ 46
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Više o hotelu SpringHill Suites by Marriott Gallup
SpringHill Suites by Marriott Gallup
Objekt SpringHill Suites by Marriott Gallup nalazi se u gradu 'Gallup', u regiji New Mexico, na 1,9 km od znamenitosti Kiva Gallery i 38 km od znamenitosti Navajo Nation Museum, a sadrži opremu za roštilj.
Recenzije od 
Snimio anonimni putnik
Napisano: 10. kol 2026.
Boravak: kol, 2026
Room was spacious. Staff was polite and helpful. Pool and Gym are clean and available. Breakfast could use some work. My family booked 3 rooms. I was not happy about our 3 night stay and not having our rooms cleaned. When I asked for service we just got clean towels and the trash emptied. No beds made, clean glasses or tidying up. Plus got charged a $2.50 convention fee and we were not attending a convention!!
Snimio anonimni putnik
Napisano: 28. kol 2026.
Boravak: kol, 2026
Its was horrible the first night the restroom was making a loud noise so next day ask to get a different room so we did but this room was hot but the ac wasn't working so call front desk and maintenance came fix it then went to zuni for a death in the family we got back pretty late , noticed that the room was hot again we called the front desk and no one answered so we were so tired so we decided to sleep and hopefully the ac will kick in but its didn't. So we didnt sleep again.
Parovi
US
Napisano: 7. kol 2026.
Boravak: srp, 2026
Bad management and unwilling to show any responsibility for a bad situation.
Had a bad experience at this hotel. Not up to the Marriott standards. Tried to contact the manager with both phone calls and a very detailed e-mail. Left 3 messages at the front desk. Two weeks later someone else called and offered me some points back, 2000, that's equal to about $20. Extremely disappointing. We stayed for 2 nights, neither night had any working A/C in our room after being told it was fixed. It was a 95-degree weekend. Couldn't even open the window, they even sent someone to our room to try and get the A/C unit working 3 times and then to try and get the window open. Next day front desk clerk said the unit had been repaired. It had not. Miserable night, so hot it was hard to sleep. Desk clerk told me to contact the manager for a refund of some type. $20 bucks- WHAT AN INSULT.
Odgovor hotela
Napisano: 8. kol 2026.
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay fell so far short of your expectations and, more importantly, that you experienced such uncomfortable conditions during your visit.
We are particularly sorry to hear about the ongoing air-conditioning issue in your room. We understand how difficult it must have been to spend two nights without reliable air conditioning, especially during a 95-degree weekend. Having multiple attempts made to repair the unit, only to continue experiencing the same problem, understandably made the situation even more frustrating. We also regret that the window could not be opened to provide an alternative source of ventilation and relief.
We apologize as well for the inconsistent communication regarding whether the air-conditioning unit had actually been repaired. Being told that the issue had been resolved only to discover that it was still not functioning would understandably be disappointing and frustrating.
We are equally concerned to hear about the difficulty you experienced trying to reach management. After making multiple phone calls, leaving messages at the front desk, and sending a detailed email, you reasonably expected a timely response. Waiting approximately two weeks before receiving follow-up would understandably leave you feeling that your concerns were not given the attention they deserved.
We also understand your disappointment regarding the compensation that was ultimately offered. While we appreciate that an effort was made to acknowledge your experience, we recognize from your comments that the gesture did not feel proportionate to the inconvenience and discomfort you experienced during your two-night stay. We are sorry that the resolution left you feeling further disappointed rather than reassured that your concerns had been fully understood.
Your feedback is especially important because reliable climate control, responsive maintenance, and timely management follow-up are fundamental to a comfortable hotel experience. We regret that we did not meet those expectations and that your stay did not reflect the standards of service and hospitality we strive to provide.
Thank you again for sharing your experience so candidly. We sincerely apologize for the discomfort, frustration, and disappointment you experienced, and we appreciate the opportunity to recognize the areas where we need to improve.
Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay fell so far short of your expectations and, more importantly, that you experienced such uncomfortable conditions during your visit.
We are particularly sorry to hear about the ongoing air-conditioning issue in your room. We understand how difficult it must have been to spend two nights without reliable air conditioning, especially during a 95-degree weekend. Having multiple attempts made to repair the unit, only to continue experiencing the same problem, understandably made the situation even more frustrating. We also regret that the window could not be opened to provide an alternative source of ventilation and relief.
We apologize as well for the inconsistent communication regarding whether the air-conditioning unit had actually been repaired. Being told that the issue had been resolved only to discover that it was still not functioning would understandably be disappointing and frustrating.
We are equally concerned to hear about the difficulty you experienced trying to reach management. After making multiple phone calls, leaving messages at the front desk, and sending a detailed email, you reasonably expected a timely response. Waiting approximately two weeks before receiving follow-up would understandably leave you feeling that your concerns were not given the attention they deserved.
We also understand your disappointment regarding the compensation that was ultimately offered. While we appreciate that an effort was made to acknowledge your experience, we recognize from your comments that the gesture did not feel proportionate to the inconvenience and discomfort you experienced during your two-night stay. We are sorry that the resolution left you feeling further disappointed rather than reassured that your concerns had been fully understood.
Your feedback is especially important because reliable climate control, responsive maintenance, and timely management follow-up are fundamental to a comfortable hotel experience. We regret that we did not meet those expectations and that your stay did not reflect the standards of service and hospitality we strive to provide.
Thank you again for sharing your experience so candidly. We sincerely apologize for the discomfort, frustration, and disappointment you experienced, and we appreciate the opportunity to recognize the areas where we need to improve.
Snimio anonimni putnik
Napisano: 19. srp 2026.
Boravak: srp, 2026
Staff is super nice. Fresh breaksfast and remodeled facilities. The only issue I had was that they had to re accomodate mhy familiy in a diferent type of room. Looks like they were selling the rooms that they didn't have available
Snimio anonimni putnik
Napisano: 10. srp 2026.
Boravak: srp, 2026
Got room on the 3rd floor. Very comfortable room.
However...the elevators were OUT! My wife is handicapped and prefers ground floor rooms, but none were available. Taking the stairs to the 3rd floor was very difficult.
However...the elevators were OUT! My wife is handicapped and prefers ground floor rooms, but none were available. Taking the stairs to the 3rd floor was very difficult.
Vrlo dobra lokacija
1105 West Lincoln Avenue, Gallup, 87301, Sjedinjene Američke Države|1,4 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
SpringHill Suites by Marriott Gallup: često postavljana pitanja
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