Courtyard by Marriott Key West Waterfront
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište
Više o hotelu Courtyard by Marriott Key West Waterfront
Courtyard by Marriott Key West Waterfront
Ovaj hotel u Key Westu nalazi se u Meksičkom zaljevu i ima vanjski grijani bazen s hidromasažnom kadom. Besplatni WiFi, kabelska TV i pribor za pripremu kave dostupni su u svakoj sobi ovog hotela Key West Waterfront Courtyard by Marriott.
Recenzije od 
Pojedinci
Napisano: 2. ruj 2026.
Boravak: kol, 2026
Good service.
I liked the service provided by Cinthya, very friendly, she attended me in the best way, everything looks clean, tidy and they serve a good breakfast, excellent coffee, I recommend anyone to come.
Odgovor hotela
Napisano: 5. ruj 2026.
Dear Jose,
What a pleasure to hear that Cinthya helped make your visit such a welcoming one! We’ll be sure to celebrate your kind words with her, as the genuine care our team members show our guests is something we value greatly. It’s also lovely to know you enjoyed the fresh, well-kept surroundings and started your day on a high note with breakfast and a great cup of coffee. Thank you for recommending Courtyard Key West Waterfront and for the five-star rating. We’d be delighted to welcome you back whenever your travels bring you to Key West again!
Hospitably Yours,
Hotel Management Team
What a pleasure to hear that Cinthya helped make your visit such a welcoming one! We’ll be sure to celebrate your kind words with her, as the genuine care our team members show our guests is something we value greatly. It’s also lovely to know you enjoyed the fresh, well-kept surroundings and started your day on a high note with breakfast and a great cup of coffee. Thank you for recommending Courtyard Key West Waterfront and for the five-star rating. We’d be delighted to welcome you back whenever your travels bring you to Key West again!
Hospitably Yours,
Hotel Management Team
Poslovni putnici
Napisano: 2. ruj 2026.
Boravak: kol, 2026
Excellent service
I stayed at the hotel for four weeks and ate at the Bistro daily for breakfast. The service was amazing and especially Cinthya's kindness and attention to detail. Great experience!!!
Odgovor hotela
Napisano: 5. ruj 2026.
It was our pleasure to provide you with a wonderful extended stay at Courtyard Key West Waterfront, and we appreciate the time you took to share this review. We are especially delighted to know you experienced perfect hospitality from our team throughout your visit, and we will be sure to share your kind words with Cinthya. We hope to welcome you back in the future!
Hospitably Yours,
Hotel Management Team
Hospitably Yours,
Hotel Management Team
Pojedinci
Napisano: 16. kol 2026.
Boravak: kol, 2026
Vacation
Location is good, easy to find.
Atmosphere was pleasant.
Room nice and clean, but I did find outlets by the left side of the tv not working.
Value: The price is kinda high for not being very busy. I asked about military discount and I was told it’s just a straight rate.
Atmosphere was pleasant.
Room nice and clean, but I did find outlets by the left side of the tv not working.
Value: The price is kinda high for not being very busy. I asked about military discount and I was told it’s just a straight rate.
Odgovor hotela
Napisano: 18. kol 2026.
Dear Alan,
Thank you for being our guest and for taking the time to share. It is nice to know that our convenient location and welcoming atmosphere helped make your stay so enjoyable. That said, we regret that a few aspects of the room and overall value did not fully meet expectations, and your comments will be shared with our team for further consideration and to seize any opportunity to improve. It was a pleasure having you here, and we hope you return soon.
Hospitably Yours,
Hotel Management Team
Thank you for being our guest and for taking the time to share. It is nice to know that our convenient location and welcoming atmosphere helped make your stay so enjoyable. That said, we regret that a few aspects of the room and overall value did not fully meet expectations, and your comments will be shared with our team for further consideration and to seize any opportunity to improve. It was a pleasure having you here, and we hope you return soon.
Hospitably Yours,
Hotel Management Team
Obitelji
Napisano: 15. kol 2026.
Boravak: kol, 2026
⭐ 1 STAR — DO NOT TRUST YOUR RESERVATION HERE
⭐ 1 STAR — DO NOT TRUST YOUR RESERVATION HERE
I booked a one-bedroom suite nearly three months in advance for my wife, our two young children, and me. My confirmed total was $1,558.92. On the morning of our arrival—at approximately 10:50 a.m.—Front Desk Manager Kassandra emailed me saying that “renovation work” prevented the hotel from providing the suite I had reserved and paid for.
About an hour later, General Manager Emmanuel gave me a completely different explanation: the hotel had made a mistake and double-booked our suite. In other words, the original renovation explanation was apparently not true.
The hotel expected us to accept standard accommodations for the first two nights and then move into the suite afterward. We are traveling with two small children and eight pieces of luggage. Packing everything, changing rooms midway through our stay, and losing the space and amenities we specifically booked is a major disruption—not a minor inconvenience.
Their proposed compensation was only 10,000 points and complimentary breakfast. Emmanuel then asked what it would take to make the situation right. I clearly explained that the first two nights should be complimentary because the hotel failed to provide the room type it had confirmed. After specifically asking what would satisfy me, he immediately refused and said I would still be charged approximately $200 per night for the standard room and $311 per night for the suite.
Offering “free cancellation” only hours before check-in is not a meaningful solution either. By that point, our family was already traveling, and comparable accommodations could be unavailable or significantly more expensive.
This hotel accepted my reservation nearly three months ago, confirmed a one-bedroom suite, failed to honor it, waited until the morning of arrival to notify me, and then provided conflicting explanations about why. The management’s communication was unprofessional, and their proposed resolution showed very little concern for the disruption they caused our family.
The lesson: Do not rely on a confirmed reservation at this hotel. Based on my experience, even booking months in advance and paying for a specific room does not mean that room will actually be available when you arrive.
I booked a one-bedroom suite nearly three months in advance for my wife, our two young children, and me. My confirmed total was $1,558.92. On the morning of our arrival—at approximately 10:50 a.m.—Front Desk Manager Kassandra emailed me saying that “renovation work” prevented the hotel from providing the suite I had reserved and paid for.
About an hour later, General Manager Emmanuel gave me a completely different explanation: the hotel had made a mistake and double-booked our suite. In other words, the original renovation explanation was apparently not true.
The hotel expected us to accept standard accommodations for the first two nights and then move into the suite afterward. We are traveling with two small children and eight pieces of luggage. Packing everything, changing rooms midway through our stay, and losing the space and amenities we specifically booked is a major disruption—not a minor inconvenience.
Their proposed compensation was only 10,000 points and complimentary breakfast. Emmanuel then asked what it would take to make the situation right. I clearly explained that the first two nights should be complimentary because the hotel failed to provide the room type it had confirmed. After specifically asking what would satisfy me, he immediately refused and said I would still be charged approximately $200 per night for the standard room and $311 per night for the suite.
Offering “free cancellation” only hours before check-in is not a meaningful solution either. By that point, our family was already traveling, and comparable accommodations could be unavailable or significantly more expensive.
This hotel accepted my reservation nearly three months ago, confirmed a one-bedroom suite, failed to honor it, waited until the morning of arrival to notify me, and then provided conflicting explanations about why. The management’s communication was unprofessional, and their proposed resolution showed very little concern for the disruption they caused our family.
The lesson: Do not rely on a confirmed reservation at this hotel. Based on my experience, even booking months in advance and paying for a specific room does not mean that room will actually be available when you arrive.
Odgovor hotela
Napisano: 20. kol 2026.
Thank you for taking the time to share your feedback. We'd like to once again extend our sincere apologies for your recent experience. We recognize that this situation disrupted your plans and completely understand how difficult an unexpected room change can be, particularly when traveling with young children. Additionally, the communication you received regarding the reservation change should have been clear and consistent, and we apologize for the confusion it caused. Your comments regarding the reservation process, communication, and overall handling of the situation are being taken very seriously and will be carefully reviewed by our leadership team. We regret that the resolution offered did not leave you feeling heard or adequately supported, and if you would like to discuss the details of your experience further, please do not hesitate to reach out to our team directly. We wish you and your family all the best as your travels continue.
Hospitably Yours,
Hotel Management Team
Hospitably Yours,
Hotel Management Team
Obitelji
Napisano: 11. kol 2026.
Boravak: srp, 2026
One day trip for my birthday
We had a wonderful one-night stay in Key West for my birthday! The staff was incredibly friendly and helpful. They allowed us to check in early, which was so appreciated since our little one needed his nap.
My husband mentioned it was my birthday when booking, and they surprised me with balloons, candy, sparkling wine, and a sweet birthday card signed by Lela and Mitch. Such a thoughtful touch! The hotel has a beautiful tropical vibe, is quiet and relaxing, and we really enjoyed our stay.
My husband mentioned it was my birthday when booking, and they surprised me with balloons, candy, sparkling wine, and a sweet birthday card signed by Lela and Mitch. Such a thoughtful touch! The hotel has a beautiful tropical vibe, is quiet and relaxing, and we really enjoyed our stay.
Odgovor hotela
Napisano: 14. kol 2026.
Dear Moncerrat,
Birthdays, balloons, sparkling wine, and a successful nap for the little one! We would call that a Key West win! We are delighted that our team at Courtyard Key West Waterfront could add a few thoughtful surprises to your celebration, and Lela and Mitch will love the special mention. Thank you for spending your birthday with us, and we hope this becomes a getaway worth repeating for many birthdays to come!
Hospitably Yours,
Hotel Management Team
Birthdays, balloons, sparkling wine, and a successful nap for the little one! We would call that a Key West win! We are delighted that our team at Courtyard Key West Waterfront could add a few thoughtful surprises to your celebration, and Lela and Mitch will love the special mention. Thank you for spending your birthday with us, and we hope this becomes a getaway worth repeating for many birthdays to come!
Hospitably Yours,
Hotel Management Team
Vrlo dobra lokacija
3031-41 North Roosevelt Boulevard, Key West, 33040, Sjedinjene Američke Države|3,89 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Courtyard by Marriott Key West Waterfront: često postavljana pitanja
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