Marinell Collection Palm-Mar
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Više o hotelu Marinell Collection Palm-Mar
Marinell Collection Palm-Mar
Objekt Marinell Collection Palm-Mar nalazi se u gradu 'Palm-Mar', na 17 min hoda od znamenitosti Plaža Arenita i 11 km od znamenitosti Vodeni park Aqualand, te nudi smještaj koji sadrži besplatan WiFi, klima-uređaj, vanjski bazen i fitness centar.
Recenzije od 
Obitelji
Napisano: 1. srp 2026.
Boravak: lip, 2026
Great stay!
Great stay in a nice and quiet location (if you have a car). The apartment was very big and comfortable, with great kitchen. The pool was very nice and clean. The communications was great and we had a really good time. Would love to come again!
Skupine
Napisano: 29. lip 2026.
Boravak: lip, 2026
Total and absolute lack of empathy.
I made a mistake when choosing the dates, and I selected them a month in advance of when I intended to stay. Let me be clear that I know the fault is mine, because I only realized it when Google notified me that my reservation was coming up soon, but that does not justify the treatment I received.
I immediately called the hotel to see if anything could be done: changing dates, receiving a partial refund... anything. The response was a resounding no. They told me that, in any case, I would have to speak with Booking, as the cancellation terms were their responsibility. I called Booking right away, and they told me that of course, something could be done, and that they would contact the accommodation. They called and told me that, indeed, they could offer me two solutions: cancel or reschedule, paying an extra fee. I was surprised when they told me that the cost of cancellation was the total cost of the apartment (around €220 for two nights) and that rescheduling would raise the cost to €750. More than three times the original reservation. When I checked on Booking, the cost if I reserved from scratch was €492.
They told us, however, that by calling the next day and speaking with the manager, something could be done. I called Booking again, they contacted the manager who, as in the first instance, told us again that neither rescheduling nor cancellation would be possible: they were not going to do anything.
Let me be clear that I always said that, of course, the problem was mine, that I had notified them with very little advance notice and that I was willing to pay a surcharge, or to recover only part of the money, but the options they gave me (I repeat: more than three times the price of the original reservation for a one-month difference) seem abusive to me.
The icing on the cake was, moreover, the completely ridiculous response they gave to the request via email, which I quote verbatim: "We have received the response from the property, who indicate that there is no alert for a typhoon or any other natural phenomenon affecting the destination at this time." It is, certainly, the least professional experience I have encountered. Absolutely shameful.
I immediately called the hotel to see if anything could be done: changing dates, receiving a partial refund... anything. The response was a resounding no. They told me that, in any case, I would have to speak with Booking, as the cancellation terms were their responsibility. I called Booking right away, and they told me that of course, something could be done, and that they would contact the accommodation. They called and told me that, indeed, they could offer me two solutions: cancel or reschedule, paying an extra fee. I was surprised when they told me that the cost of cancellation was the total cost of the apartment (around €220 for two nights) and that rescheduling would raise the cost to €750. More than three times the original reservation. When I checked on Booking, the cost if I reserved from scratch was €492.
They told us, however, that by calling the next day and speaking with the manager, something could be done. I called Booking again, they contacted the manager who, as in the first instance, told us again that neither rescheduling nor cancellation would be possible: they were not going to do anything.
Let me be clear that I always said that, of course, the problem was mine, that I had notified them with very little advance notice and that I was willing to pay a surcharge, or to recover only part of the money, but the options they gave me (I repeat: more than three times the price of the original reservation for a one-month difference) seem abusive to me.
The icing on the cake was, moreover, the completely ridiculous response they gave to the request via email, which I quote verbatim: "We have received the response from the property, who indicate that there is no alert for a typhoon or any other natural phenomenon affecting the destination at this time." It is, certainly, the least professional experience I have encountered. Absolutely shameful.
Obitelji
Napisano: 20. svi 2026.
Boravak: svi, 2026
Gateway to explore southern Tenerife
Located right at the entry of Palm-Mar, it‘s a 10 minutes walk to the center. The hotel makes a clean, modern apearance, with spacious rooms, that are very clean. Tea, coffee, water cooker, washing mashine all available. The swimming pool was nice and there was a little playground.
Snimio anonimni putnik
Napisano: 19. svi 2026.
Boravak: svi, 2026
our room was huge and spotless , staff were super friendly and helpful , no room service however we had a washing machine so preferred cleaning our own towels and super handy cleaning our clothes. The pool was lovely and was super quiet . we loved everything about our stay here and will certainly be back
Snimio anonimni putnik
Napisano: 9. tra 2026.
Boravak: ožu, 2026
Great apartment for family, kids enjoyed pool, ping pong and mini golf. Used it as a base to visit the island with a car.
Lokacija
Calle Alimoche, Arona, 38632, Španjolska|8,44 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Marinell Collection Palm-Mar: često postavljana pitanja
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