Palmasol
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
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24-satna recepcija
Više o hotelu Palmasol
Palmasol
Palmasol Benalmadena nalazi se u jednom od najpopularnijih turističkih područja Benalmádene, nasuprot marine Puerto, samo 250 metara od plaže. Hotel Palmasol okružen je prekrasnim vrtovima te ima vanjski bazen i sunčanu terasu.
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Obitelji
UK
Napisano: 4. ruj 2026.
Boravak: kol, 2026
Lovely hotel
I’m the first the complain if things are not right , we arrived at hotel 2 adults and 1 child at 1pm check in was fine we did have a confusion with beach towels when asked if we could use there’s they are £3.50 per day per person , Wes charged 59 euro for the safe with 10 euro back when you check out , our room was ready 354 so we went straight to our room , our room was big and we had a wet room bathroom which was also very big we looked over the pool and could see the sea . Food was lovely everything you could mention for breakfast and evening meal was was lots of choice we didn’t eat out once and that’s unusual for us only problem if they run out of something was slow refilling the dishes up and very quick cleaning or tables when finished restaurant was very clean They did a baroque night which was nice but you have to book it at reception Pool area the queuing of the sunbeds everyday was a pain people start at 845 for the gate to open at 930 we used to go down about 915 and join the que we always got a bed , only problem if you are off your bed for more than 45 mins your towel is removed so we could not go for a family walk after breakfast because we would of had no beds for the day I do understand the rule to stop people putting towels down all day and not using them, and not opening the gate till 930 there is no sunbed wars with people putting towels on at 6am there is no ball s allowed or jump ing the people it was a nice peaceful pool Evening entertainment was poor we didn’t stop in just had a drink in bar when we’ve been out always got served quick .
I would definitely stop at this hotel again very clean it is a 4 star hotel the building work over the road never affected us we used the gate entrance the back of the hotel not the front , the wrist bands are a good idea they open your room check you in the dining area and you put money on them to pay for things in the hotel Or you can pay card we put cash on how’s at the reception
A few negative things , Beach Towels should be included we had to go out and buy some it’s 350 a day if you change them everyday or not it was going to cost us 49 euro each for 2 weeks , safe should be free
Allowed at least a hour to leave your sunbed so we could go for a walk All the reception staff was friendly expect for one she had long curly hair and she just wasn’t helpful everything was to much trouble even asking for ironing board she always said got none , there is a lot of steps if disabled
Would definitely stop in this hotel again if returned
I would definitely stop at this hotel again very clean it is a 4 star hotel the building work over the road never affected us we used the gate entrance the back of the hotel not the front , the wrist bands are a good idea they open your room check you in the dining area and you put money on them to pay for things in the hotel Or you can pay card we put cash on how’s at the reception
A few negative things , Beach Towels should be included we had to go out and buy some it’s 350 a day if you change them everyday or not it was going to cost us 49 euro each for 2 weeks , safe should be free
Allowed at least a hour to leave your sunbed so we could go for a walk All the reception staff was friendly expect for one she had long curly hair and she just wasn’t helpful everything was to much trouble even asking for ironing board she always said got none , there is a lot of steps if disabled
Would definitely stop in this hotel again if returned
Skupine
Napisano: 3. ruj 2026.
Boravak: ruj, 2026
Clumsy cleaners
Just returned from this hotel and I think people should be aware of what you'll be stepping into.
The rooms are adaquate but smaller than other hotels rooms we've stayed in.
The breakfast is ok with a good choice, but could really be warmer that what it was daily.
The location is great and pretty much central to the resort.
After emailing the hotel twice to request a room with a garden / pool view before our arrival, was given a room overlooking the building site that was over the road around 40 feet away.
This noise was unbelievable from 8.00am to 3.30pm, so no quiet lazy mornings here I'm afraid.
In my view the travel agents shound make future guest more aware of this and not state that " there maybe some construction noise " to " there will be construction noise all day " and be more truthful about this hotel.
To top off our stay, I had an expensive bottle of aftershave go missing from our room, after searching for it everywhere to no avail, I felt the need to report this to the reception.
They said that they would ask the housekeeping staff if they knew of its whereabouts and get back in touch.
Within a couple of hours they called back saying that the aftershave had fallen off the bathroom shelf and broke, though no note was left to us telling this had happened.
The following morning we went to reception as they had asked us to, to discuss compensation.
We was then told that they had found the aftershave and that it was beside a bin after being told it had been smashed, somewhat confusing.
We went directly to our room from this conversation to find a mysterious bottle of aftershave that was not mine and left on the bathroom shelf.
Knowing now that the staff where playing a game, we took the mysterious bottle back to reception and asked to see the manager.
Nothing happened until we got the Jet2 rep involved, of which she sorted out within a couple of hours with me receiving a new bottle of like for like aftershave that had gone missing.
I think if you get a decent room not overlooking the major building site and for a good price, you may have an ok stay, but be aware that they do have clumsy cleaners, say no more.
The rooms are adaquate but smaller than other hotels rooms we've stayed in.
The breakfast is ok with a good choice, but could really be warmer that what it was daily.
The location is great and pretty much central to the resort.
After emailing the hotel twice to request a room with a garden / pool view before our arrival, was given a room overlooking the building site that was over the road around 40 feet away.
This noise was unbelievable from 8.00am to 3.30pm, so no quiet lazy mornings here I'm afraid.
In my view the travel agents shound make future guest more aware of this and not state that " there maybe some construction noise " to " there will be construction noise all day " and be more truthful about this hotel.
To top off our stay, I had an expensive bottle of aftershave go missing from our room, after searching for it everywhere to no avail, I felt the need to report this to the reception.
They said that they would ask the housekeeping staff if they knew of its whereabouts and get back in touch.
Within a couple of hours they called back saying that the aftershave had fallen off the bathroom shelf and broke, though no note was left to us telling this had happened.
The following morning we went to reception as they had asked us to, to discuss compensation.
We was then told that they had found the aftershave and that it was beside a bin after being told it had been smashed, somewhat confusing.
We went directly to our room from this conversation to find a mysterious bottle of aftershave that was not mine and left on the bathroom shelf.
Knowing now that the staff where playing a game, we took the mysterious bottle back to reception and asked to see the manager.
Nothing happened until we got the Jet2 rep involved, of which she sorted out within a couple of hours with me receiving a new bottle of like for like aftershave that had gone missing.
I think if you get a decent room not overlooking the major building site and for a good price, you may have an ok stay, but be aware that they do have clumsy cleaners, say no more.
Parovi
Napisano: 2. ruj 2026.
Boravak: kol, 2026
Not a 4 star
Me and my partner went for a 6 day getaway here at the end of August. Transfer to the hotel was fine, only about half an hour. The hotel from the outside doesn’t scream 4 star.. looks a little run down.
Check in was fast, although staff didn’t tell us anything. Just gave us our half board bands and left us too it. I had to ask how we got to our room. When we arrived to our room, we was given a room with 2 single beds, I went down to reception and asked to change rooms for a double bed, but was told don’t worry we will push the beds together. Fine. Room itself was clean. Small but doable for a short stay. Room was fully air conditioned which was amazing as the rooms do get hot. Only thing that angered me was once in our room, a random member of staff just walked into our room by using there keycard.. which to me was NOT ok. Not even a knock, she walked straight in and when she noticed the room had people in it she swiftly left. I approached reception on this, to me told the ‘cleaner’ probably didn’t realise the room had been occupied and seemed to brush it under the carpet. From then on, we had the do not disturb sign on the door throughout the stay as it sort of lost my trust and I didn’t want anyone in our room. There is a vent right out the balcony door, which is definitely a health hazard as my parter really whacked his head twice as it’s so low. The rooms aren’t soundproof, you can hear absolutely everything from all rooms around you, cleaners talking in the morning, to people talking in there rooms next to you.. not ideal.
Hotel doesn’t take cash or card, and you have to put money on your band and anything left over is refunded back to you when you check out.
They have works being carried out in the apartments opposite the hotel, but it really isn’t as noisy as some people have made out.
Pool is okay, but not enough sunbeds for the amount of people they have at the hotel. If you’re not in the Que in the morning for when the pool opens, you aren’t getting a bed. We spent more time at the beach and paid for our sunbeds there than at the pool. We went half board but only ate breakfast everyday. It was okay, plenty of options, but again, not enough tables to accommodate the amount of people in the hotel, so would find yourself standing around with a plate of food waiting for a table to come free.
Location is amazing. Plenty of shops and bar/restaurants. We spent a lot of time at the sports bar at the bottom of the hill to our hotel. Amazing service, amazing food and drinks, English run sports bar.
Entertainment at the hotel isn’t great, but they seem to be only a small team, and you can see they try their best.
I personally wouldn’t go back to that hotel, but the location absolutely!
Check in was fast, although staff didn’t tell us anything. Just gave us our half board bands and left us too it. I had to ask how we got to our room. When we arrived to our room, we was given a room with 2 single beds, I went down to reception and asked to change rooms for a double bed, but was told don’t worry we will push the beds together. Fine. Room itself was clean. Small but doable for a short stay. Room was fully air conditioned which was amazing as the rooms do get hot. Only thing that angered me was once in our room, a random member of staff just walked into our room by using there keycard.. which to me was NOT ok. Not even a knock, she walked straight in and when she noticed the room had people in it she swiftly left. I approached reception on this, to me told the ‘cleaner’ probably didn’t realise the room had been occupied and seemed to brush it under the carpet. From then on, we had the do not disturb sign on the door throughout the stay as it sort of lost my trust and I didn’t want anyone in our room. There is a vent right out the balcony door, which is definitely a health hazard as my parter really whacked his head twice as it’s so low. The rooms aren’t soundproof, you can hear absolutely everything from all rooms around you, cleaners talking in the morning, to people talking in there rooms next to you.. not ideal.
Hotel doesn’t take cash or card, and you have to put money on your band and anything left over is refunded back to you when you check out.
They have works being carried out in the apartments opposite the hotel, but it really isn’t as noisy as some people have made out.
Pool is okay, but not enough sunbeds for the amount of people they have at the hotel. If you’re not in the Que in the morning for when the pool opens, you aren’t getting a bed. We spent more time at the beach and paid for our sunbeds there than at the pool. We went half board but only ate breakfast everyday. It was okay, plenty of options, but again, not enough tables to accommodate the amount of people in the hotel, so would find yourself standing around with a plate of food waiting for a table to come free.
Location is amazing. Plenty of shops and bar/restaurants. We spent a lot of time at the sports bar at the bottom of the hill to our hotel. Amazing service, amazing food and drinks, English run sports bar.
Entertainment at the hotel isn’t great, but they seem to be only a small team, and you can see they try their best.
I personally wouldn’t go back to that hotel, but the location absolutely!
Odgovor hotela
Napisano: 3. ruj 2026.
Thank you for sharing such a detailed review. We are pleased that you enjoyed our location, the air conditioning in your room, the cleanliness, the breakfast selection, and the efforts of our entertainment team.
We are sorry that the initial room allocation and the communication at check-in did not meet your expectations. Requests for a double bed are always accommodated whenever possible, and we encourage guests to let us know their preference after making the reservation so we can prepare accordingly.
We also regret the concern caused by the staff member entering your room. This should not have made you feel uncomfortable, and we will review the procedure with the relevant team. Regarding noise, all our rooms and facilities comply with applicable regulations. However, we understand that noise from nearby rooms or corridors can sometimes be disturbing. Guests are always welcome to contact reception at the time so that we can investigate and take the appropriate action.
Our wristband payment system is designed to make stays more comfortable without the need to carry cash, and any unused balance is refunded at check-out. We appreciate that it may take some getting used to.
Reserving sun loungers with towels is not permitted. Our team monitors the pool area, reminds guests of this rule, and removes belongings left on unused loungers for a reasonable time to help ensure fair access for everyone. We also appreciate your comments regarding seating at breakfast and will share them with the relevant team.
Thank you again for your feedback.
We are sorry that the initial room allocation and the communication at check-in did not meet your expectations. Requests for a double bed are always accommodated whenever possible, and we encourage guests to let us know their preference after making the reservation so we can prepare accordingly.
We also regret the concern caused by the staff member entering your room. This should not have made you feel uncomfortable, and we will review the procedure with the relevant team. Regarding noise, all our rooms and facilities comply with applicable regulations. However, we understand that noise from nearby rooms or corridors can sometimes be disturbing. Guests are always welcome to contact reception at the time so that we can investigate and take the appropriate action.
Our wristband payment system is designed to make stays more comfortable without the need to carry cash, and any unused balance is refunded at check-out. We appreciate that it may take some getting used to.
Reserving sun loungers with towels is not permitted. Our team monitors the pool area, reminds guests of this rule, and removes belongings left on unused loungers for a reasonable time to help ensure fair access for everyone. We also appreciate your comments regarding seating at breakfast and will share them with the relevant team.
Thank you again for your feedback.
Parovi
Napisano: 2. ruj 2026.
Boravak: kol, 2026
Rude unwelcoming staff
We have just got home from a 3 day break at this hotel . On arrival the reception staff were rude and very very unwelcoming. We were told our room wasn’t ready until 4pm but to back at 2.30pm. We arrived back at 3.45 pm and the room still wasn’t ready. At this point we had been here for nearly 4 hours with no room . Our first day was ruined and again the staff were rude and very abrupt . I asked to speak with a manager and suddenly our room was ready. Went to the room and couldn’t get in, went to complain and the 2 girls Paula and Carmen again has the worst attitude and they actually laughed . I then spoke with the manager and he was very blaze and didn’t even apologise . I made him aware that already this was the worst hotel I’d been to . He really didn’t care .
During our stay the staff all around the hotel were unwelcoming and I’ve never felt so uncomfortable on a holiday . Only 1 person serving at the bar and queues all the time . I heard several guests complaining all the time at reception and discussing their experiences with other guests .
It’s such a shame as the location is perfect , the breakfast had lots of choice . But I would never return here again ,
The pool , there was no diving , no balls allowed in the pool . Very boring atmosphere, nothing at all for any children to do . A family played a game of pretend ball as they weren’t allowed to use a real one .
Therefore if you want a holiday that’s boring , being spoken to like dirt by staff and overall feeling like you’re in a prison then this is the place to go .
Honestly everyone give this hotel a miss and please don’t waste your money .
During our stay the staff all around the hotel were unwelcoming and I’ve never felt so uncomfortable on a holiday . Only 1 person serving at the bar and queues all the time . I heard several guests complaining all the time at reception and discussing their experiences with other guests .
It’s such a shame as the location is perfect , the breakfast had lots of choice . But I would never return here again ,
The pool , there was no diving , no balls allowed in the pool . Very boring atmosphere, nothing at all for any children to do . A family played a game of pretend ball as they weren’t allowed to use a real one .
Therefore if you want a holiday that’s boring , being spoken to like dirt by staff and overall feeling like you’re in a prison then this is the place to go .
Honestly everyone give this hotel a miss and please don’t waste your money .
Odgovor hotela
Napisano: 2. ruj 2026.
Thank you for your feedback. We are pleased that you appreciated our location and the variety offered at breakfast.
We would like to clarify that check-in is available from 4:00 pm for all guests. This information is clearly stated on our website, booking platforms and in the pre-arrival email. You arrived before this time, and although our team always tries to provide rooms earlier whenever possible, this depends on availability. On this occasion, the hotel was fully occupied, so it was necessary to respect the established check-in time while the room was being prepared.
We are sorry that the communication at reception left you with a negative impression. Our team is always expected to assist guests courteously and professionally, and we will review your comments with the relevant department.
Regarding the bar, waiting times are normally only a few minutes, and our team works hard to make the service as quick and efficient as possible during busy periods.
Pool rules, including restrictions on diving and ball games, are in place to ensure the safety and comfort of all guests. Nevertheless, we appreciate your comments regarding family entertainment and atmosphere.
Thank you again for sharing your experience.
We would like to clarify that check-in is available from 4:00 pm for all guests. This information is clearly stated on our website, booking platforms and in the pre-arrival email. You arrived before this time, and although our team always tries to provide rooms earlier whenever possible, this depends on availability. On this occasion, the hotel was fully occupied, so it was necessary to respect the established check-in time while the room was being prepared.
We are sorry that the communication at reception left you with a negative impression. Our team is always expected to assist guests courteously and professionally, and we will review your comments with the relevant department.
Regarding the bar, waiting times are normally only a few minutes, and our team works hard to make the service as quick and efficient as possible during busy periods.
Pool rules, including restrictions on diving and ball games, are in place to ensure the safety and comfort of all guests. Nevertheless, we appreciate your comments regarding family entertainment and atmosphere.
Thank you again for sharing your experience.
Skupine
Napisano: 1. ruj 2026.
Boravak: srp, 2026
Lovely hotel, but the sunbed situation would stop me returning
Lovely hotel, but the sunbed situation would stop me returning
We had a nice stay overall. The hotel has a lovely, relaxing atmosphere and is in a great location, close to both the beach and marina. The reception staff were friendly and welcoming, and our room was cleaned every day.
The pool area is where we had the biggest issue. There are definitely “sunbed wars”, with guests reserving beds early in the morning. I completely understand the hotel having a policy around towels being left on sunbeds when people disappear for hours, but the 30-minute rule felt far too strict.
We were told that if we went to eat at the café by the pool and were gone for more than 30 minutes, our towel would be removed. The irony is that our food took around 25 minutes to arrive, meaning by the time we’d actually eaten, we were already very close to the 30-minute limit and had to rush our food. The food itself was delicious, and there is an option to bring it over to the pool, but that’s not really the point when you specifically want to sit at a table and enjoy your meal. I think the time limit should be increased to at least 45 minutes to make it more reasonable.
The rooms are modern and very clean, although they are quite small. Unfortunately, our room was also overlooked by surrounding apartments, which meant there wasn’t much privacy unless the curtains were closed.
We didn’t eat at the main restaurant, so I can’t comment on that.
Overall, we enjoyed the relaxing atmosphere, cleanliness, friendly staff and excellent location. However, the sunbed situation was a significant downside for us and, unfortunately, is the main reason we wouldn’t choose to stay here again. I think the hotel could easily improve this by giving guests a little more flexibility with the 30-minute rule while still preventing people from reserving sunbeds for hours.
I’d stay again if the 30 minute rule is changed and I’d choose a pool view room to get more privacy from rooms with apartments opposite.
We had a nice stay overall. The hotel has a lovely, relaxing atmosphere and is in a great location, close to both the beach and marina. The reception staff were friendly and welcoming, and our room was cleaned every day.
The pool area is where we had the biggest issue. There are definitely “sunbed wars”, with guests reserving beds early in the morning. I completely understand the hotel having a policy around towels being left on sunbeds when people disappear for hours, but the 30-minute rule felt far too strict.
We were told that if we went to eat at the café by the pool and were gone for more than 30 minutes, our towel would be removed. The irony is that our food took around 25 minutes to arrive, meaning by the time we’d actually eaten, we were already very close to the 30-minute limit and had to rush our food. The food itself was delicious, and there is an option to bring it over to the pool, but that’s not really the point when you specifically want to sit at a table and enjoy your meal. I think the time limit should be increased to at least 45 minutes to make it more reasonable.
The rooms are modern and very clean, although they are quite small. Unfortunately, our room was also overlooked by surrounding apartments, which meant there wasn’t much privacy unless the curtains were closed.
We didn’t eat at the main restaurant, so I can’t comment on that.
Overall, we enjoyed the relaxing atmosphere, cleanliness, friendly staff and excellent location. However, the sunbed situation was a significant downside for us and, unfortunately, is the main reason we wouldn’t choose to stay here again. I think the hotel could easily improve this by giving guests a little more flexibility with the 30-minute rule while still preventing people from reserving sunbeds for hours.
I’d stay again if the 30 minute rule is changed and I’d choose a pool view room to get more privacy from rooms with apartments opposite.
Odgovor hotela
Napisano: 2. ruj 2026.
Thank you for sharing such detailed feedback. We are delighted that you enjoyed our relaxing atmosphere, convenient location, welcoming reception team, daily room cleaning, and the food by the pool.
We understand your frustration regarding the sun loungers and the 30-minute policy. Reserving loungers with towels is not permitted, and our team monitors the pool area to ensure fair access for all guests. We appreciate your comments about the time allowed when dining at the pool café, and we will share your suggestion with the relevant team for consideration.
We are also pleased that you found your room modern and very clean. We understand that privacy can be affected in rooms facing the surrounding apartments, and a pool-view room may indeed be a more suitable choice for a future stay.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.
We understand your frustration regarding the sun loungers and the 30-minute policy. Reserving loungers with towels is not permitted, and our team monitors the pool area to ensure fair access for all guests. We appreciate your comments about the time allowed when dining at the pool café, and we will share your suggestion with the relevant team for consideration.
We are also pleased that you found your room modern and very clean. We understand that privacy can be affected in rooms facing the surrounding apartments, and a pool-view room may indeed be a more suitable choice for a future stay.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.
Izvrsna lokacija
Avenida del Mar, 7, Benalmádena, 29630, Španjolska|5,2 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
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