Hotel Photo Zabalburu
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Korisne informacije
Prijava od: | 14:30 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Više o hotelu Hotel Photo Zabalburu
Hotel Photo Zabalburu
Jedinstveno uređeni hotel Photo Zabalburu nalazi se u središtu Bilbaa, na 200 metara od arene za borbu s bikovima Vista Alegre. U hotelskim sobama i zajedničkim prostorijama moguće je besplatno koristiti WiFi.
Napisano: 8. tra 2026.
Boravak: tra, 2026
Napisano: 28. lip 2026.
Boravak: lip, 2026
Unsafe room, broken refund promise, and radio silence from hotel and Expedia
I stayed at Photo Zabalburu Hotel and had to check out early because the room was in poor condition and, more seriously, had a window facing an interior courtyard with easy external access. This made me feel genuinely unsafe throughout the night, caused me significant anxiety, and prevented me from sleeping. It was not a minor inconvenience. It was a situation that made staying in the room impossible!
After checking out, I contacted the hotel directly. They acknowledged the issues and agreed in writing to refund the last three nights of my stay, directing me to process it through Hotels.com, the platform I booked through from the UK, and through Expedia, which seems to be the one the hotel uses in Spain.
I then contacted Expedia, provided the full context and the written evidence of the hotel's agreement, and requested that they facilitate the refund. Since then, complete radio silence. No resolution, no follow-up, no acknowledgement. Both the hotel and Expedia have gone quiet, leaving me without the refund they committed to.
This has been a deeply frustrating experience: a poor and unsafe stay, followed by an agreed refund that neither party has honoured, and a booking platform that has proven unable or unwilling to advocate for its customers when it matters most.
I hope this review helps others make an informed decision before booking.
Napisano: 24. svi 2026.
Boravak: svi, 2026
Paper Thin Walls!!
This is a poor decision when the walls are paper thin so you can hear every single noise when your next door neighbour uses the toilet!
Absolutely horrible!!
Napisano: 18. velj 2026.
Boravak: pro, 2025
Don't pay the money it costs for this smell of nasty tobacco
Napisano: 28. lis 2025.
Boravak: lis, 2025
Lokacija
C. Pedro Martínez Artola kalea, 8, Errekalde, Bilbao, 48012, Španjolska|1,12 km od centra grada
Prijava i odjava
Prijava od:
14:30
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Kontinentalni doručak
Cijena doručka
9 € po osobi
Vrijeme doručka
Pon – ned od 07:00 do 11:00
Cash

