Grupotel Mallorca Mar
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu Grupotel Mallorca Mar
Grupotel Mallorca Mar
Ovaj apart-hotel za odmor smješten je na obali mora u Cala Boni, nekoliko koraka od čistog plavog mora Sredozemnog mora na slikovitoj istočnoj obali Mallorce. Objekt nudi besplatni WiFi i besplatan pristup spa centru.
Recenzije od 
Obitelji
Napisano: 11. lip 2026.
Boravak: lip, 2026
Large family holiday
Absolutely amazing place, loads of sun beds around the pools or in the lovely grass area where you could be in the sun or shade listening to the sea.
After reading the previous reviews I was worried about the food but I cannot complain about any of the food. Great choice, fresh with themed evenings too.All the drinks were lovely although the bar in the evening could do with more staff to ease the queue.
Entertainment was great we loved the quizzes and my grandchildren loved the kiddie disco and the Tui robot.
Silent disco & outside by the pool silent movie night. The rooms were lovely and cleaned everyday with great air conditioning.
We went as a family of 15 and I cannot think of a single thing that I could complain about.
If you walk out of the hotel you are by the shops, bars and restaurants within 10/ 15 minutes, there’s a bus from the hotel but we didn’t use it as the walk was lovely.
Would definitely return
After reading the previous reviews I was worried about the food but I cannot complain about any of the food. Great choice, fresh with themed evenings too.All the drinks were lovely although the bar in the evening could do with more staff to ease the queue.
Entertainment was great we loved the quizzes and my grandchildren loved the kiddie disco and the Tui robot.
Silent disco & outside by the pool silent movie night. The rooms were lovely and cleaned everyday with great air conditioning.
We went as a family of 15 and I cannot think of a single thing that I could complain about.
If you walk out of the hotel you are by the shops, bars and restaurants within 10/ 15 minutes, there’s a bus from the hotel but we didn’t use it as the walk was lovely.
Would definitely return
Odgovor hotela
Napisano: 16. lip 2026.
Dear Shelley,
Thank you very much for sharing your fantastic review.
We are delighted to hear that you and your family had such an enjoyable stay with us. It is especially rewarding to know that the variety and quality of the food exceeded your expectations and that you appreciated the themed evenings, drinks selection and beautiful surroundings by the sea.
We are also pleased that the entertainment programme was a highlight of your holiday. It is wonderful to hear that your grandchildren enjoyed the mini disco and the TUI Robot, and that the whole family had fun with the quizzes, silent disco and outdoor movie night.
Your kind comments about the rooms, daily housekeeping service and air conditioning are greatly appreciated and will be shared with our team, who work hard to ensure our guests have a comfortable and relaxing stay.
It means a great deal to us to know that a family group of 15 enjoyed their holiday so much and that you could not find anything to complain about. Feedback like yours is the greatest compliment we can receive.
Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another memorable holiday in the future.
Kind regards,
Sara Ariza
Assistant Manager
Thank you very much for sharing your fantastic review.
We are delighted to hear that you and your family had such an enjoyable stay with us. It is especially rewarding to know that the variety and quality of the food exceeded your expectations and that you appreciated the themed evenings, drinks selection and beautiful surroundings by the sea.
We are also pleased that the entertainment programme was a highlight of your holiday. It is wonderful to hear that your grandchildren enjoyed the mini disco and the TUI Robot, and that the whole family had fun with the quizzes, silent disco and outdoor movie night.
Your kind comments about the rooms, daily housekeeping service and air conditioning are greatly appreciated and will be shared with our team, who work hard to ensure our guests have a comfortable and relaxing stay.
It means a great deal to us to know that a family group of 15 enjoyed their holiday so much and that you could not find anything to complain about. Feedback like yours is the greatest compliment we can receive.
Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another memorable holiday in the future.
Kind regards,
Sara Ariza
Assistant Manager
Obitelji
Napisano: 20. lip 2026.
Boravak: lip, 2026
Will not stay again.
Lovely setting in this hotel.
Unfortunately the food let it down completely. We are not fussy & have been to a few all inclusive holidays. This is by far the worse food experience. Hardly any choice, cold & bland. cereal & bread stale, things not topped up. Orange juice was watered down. Hardly any staff in the restaurant. We resorted to eating out.
Rooms are spacious but tea & coffee do not get topped up & neither does the shower gel.
This hotel has 2 separate areas so have to cross a road & walk to other end of area to get to snack bar. Could do with a snack bar in both areas.
Pools are lovely & plenty of sunbeds all around.
Entertainment was very poor standard
Such a shame about the food, layout & entertainment.
Will definitely not be returning.
Unfortunately the food let it down completely. We are not fussy & have been to a few all inclusive holidays. This is by far the worse food experience. Hardly any choice, cold & bland. cereal & bread stale, things not topped up. Orange juice was watered down. Hardly any staff in the restaurant. We resorted to eating out.
Rooms are spacious but tea & coffee do not get topped up & neither does the shower gel.
This hotel has 2 separate areas so have to cross a road & walk to other end of area to get to snack bar. Could do with a snack bar in both areas.
Pools are lovely & plenty of sunbeds all around.
Entertainment was very poor standard
Such a shame about the food, layout & entertainment.
Will definitely not be returning.
Skupine
Napisano: 19. lip 2026.
Boravak: lip, 2026
Brilliant hotel, kept clean and great location.
Lovely hotel which is well maintained and kept very clean!
The food was good and always something to eat.
The cocktails are very sweet and queues at night for a drink, however the services is good and you don’t have to wait to long.
The pools are lovely as well as the spa downstairs.
Great location and handy shuttle bus to go to and from Cala Millor beach.
The entertainment is typical off an all inclusive the entertainment staff work very hard, a big shout out to Ashley who was always smiling and welcoming.
We are coming back next year with all the family.
The food was good and always something to eat.
The cocktails are very sweet and queues at night for a drink, however the services is good and you don’t have to wait to long.
The pools are lovely as well as the spa downstairs.
Great location and handy shuttle bus to go to and from Cala Millor beach.
The entertainment is typical off an all inclusive the entertainment staff work very hard, a big shout out to Ashley who was always smiling and welcoming.
We are coming back next year with all the family.
Obitelji
Napisano: 17. lip 2026.
Boravak: lip, 2026
Let down by TUI
Be careful what room you book !!
Booked a one bedroom apartment, when we went to the room the bedroom had no door, we went back to the desk and complained saying without a door it was a studio and not as booked. Manager disagreed saying it was not a studio it was a 1 Bed Apt.
When I asked about an upgrade to an apt with a bed door the only one available had a sea view and was going to cost 50 euro extra per night (WOW)
Tui rep was of no use, saying if we stayed in the room with no door for 5 days they would move us for the remaining 2 days and compensate us, they didn't say how much though, plus the holiday would have been ruined.
Rather than ruin a £2K+ holiday we paid 350 euro and took the sea view.
When we got back home we put in a second complaint as the rep cancelled the first one mid week ?
Tui called me back and apparently as I paid rather than accept their stupid offer it was down to me.
Booked a one bedroom apartment, when we went to the room the bedroom had no door, we went back to the desk and complained saying without a door it was a studio and not as booked. Manager disagreed saying it was not a studio it was a 1 Bed Apt.
When I asked about an upgrade to an apt with a bed door the only one available had a sea view and was going to cost 50 euro extra per night (WOW)
Tui rep was of no use, saying if we stayed in the room with no door for 5 days they would move us for the remaining 2 days and compensate us, they didn't say how much though, plus the holiday would have been ruined.
Rather than ruin a £2K+ holiday we paid 350 euro and took the sea view.
When we got back home we put in a second complaint as the rep cancelled the first one mid week ?
Tui called me back and apparently as I paid rather than accept their stupid offer it was down to me.
Odgovor hotela
Napisano: 18. lip 2026.
Dear Chris,
Thank you for taking the time to share your comments.
We would, however, like to clarify several points, as the situation described does not accurately reflect what occurred during your stay.
First and foremost, you booked and received exactly the room type that was advertised and confirmed in your reservation: a one-bedroom apartment. The apartment provided fully met the description, including the layout, separate living and sleeping areas, and the advertised square metres. The fact that the bedroom area did not have a door does not change the classification of the accommodation. It remains a one-bedroom apartment, as the different living spaces are clearly separated. A studio apartment, by definition, is significantly smaller and consists of a single open-plan living and sleeping space, which was not the case here.
During our conversation at reception, we fully understood that your personal preference was to have a bedroom with a door. While we respect that preference, it does not mean that the apartment originally assigned to you was different from what you had booked.
You also stated at the time that you were willing to pay any supplement necessary in order to move to an apartment with a bedroom door. Unfortunately, the hotel was operating at very high occupancy levels, and the only apartments available for relocation were superior sea-view apartments. As a result, the applicable upgrade supplement was quoted and accepted by you before the move took place.
We therefore find it difficult to agree with the suggestion that your holiday was "ruined" when, after booking an apartment without any specific view category, you chose to move into a larger upgraded apartment with views of the Mediterranean Sea. Many guests specifically pay a premium to enjoy these views, and we are pleased that we were able to offer this alternative despite the limited availability at the time.
We regret that the original apartment layout did not match your personal expectations, but we must respectfully point out that the accommodation provided corresponded to the room type booked, and that the subsequent move was arranged at your request and with your agreement regarding the associated supplement.
Kind regards,
Sara Ariza
Assistant Manager
Thank you for taking the time to share your comments.
We would, however, like to clarify several points, as the situation described does not accurately reflect what occurred during your stay.
First and foremost, you booked and received exactly the room type that was advertised and confirmed in your reservation: a one-bedroom apartment. The apartment provided fully met the description, including the layout, separate living and sleeping areas, and the advertised square metres. The fact that the bedroom area did not have a door does not change the classification of the accommodation. It remains a one-bedroom apartment, as the different living spaces are clearly separated. A studio apartment, by definition, is significantly smaller and consists of a single open-plan living and sleeping space, which was not the case here.
During our conversation at reception, we fully understood that your personal preference was to have a bedroom with a door. While we respect that preference, it does not mean that the apartment originally assigned to you was different from what you had booked.
You also stated at the time that you were willing to pay any supplement necessary in order to move to an apartment with a bedroom door. Unfortunately, the hotel was operating at very high occupancy levels, and the only apartments available for relocation were superior sea-view apartments. As a result, the applicable upgrade supplement was quoted and accepted by you before the move took place.
We therefore find it difficult to agree with the suggestion that your holiday was "ruined" when, after booking an apartment without any specific view category, you chose to move into a larger upgraded apartment with views of the Mediterranean Sea. Many guests specifically pay a premium to enjoy these views, and we are pleased that we were able to offer this alternative despite the limited availability at the time.
We regret that the original apartment layout did not match your personal expectations, but we must respectfully point out that the accommodation provided corresponded to the room type booked, and that the subsequent move was arranged at your request and with your agreement regarding the associated supplement.
Kind regards,
Sara Ariza
Assistant Manager
Obitelji
Napisano: 10. lip 2026.
Boravak: lip, 2026
Entertainment indoors and not great which made evenings not enjoyable
We had a nice time.
The food is nice, the rooms are nice, the pool is nice. The queues are a bit long, but we’d get over that.
The poolside bar that serves food is the only poolside bar, and it’s at the far end of the resort. The fact that a public road runs through the resort, while not feeling dangerous, just makes everything quite disjointed.
There is no table service for drinks at dinner, and I spent all meals queuing for food and drink for my kids and myself.
I was really disappointed with the kids’ evening entertainment. The quality was poor and annoying. There was a lot of pre-recorded animation, with no opportunity for kids to learn songs or dances, or join in like they can at other resorts. Some of the later acts were fantastic, but a lot were not.
I know they might say people have different tastes, but the kids’ shows were nowhere near as good as I’ve seen in other TUI resorts.
The main issue was that it was indoors, and this wasn’t mentioned anywhere. That would have been a deal breaker for me if I’d known, and I would not have booked. So that was disappointing.
I could also mention that the service wasn’t great, and I didn’t find the staff particularly warm or helpful, but I know that can be subjective.
The main things for me were the indoor entertainment in a big hall, and the really poor early evening kids’ shows, which were painful for everyone else as well.
The food is nice, the rooms are nice, the pool is nice. The queues are a bit long, but we’d get over that.
The poolside bar that serves food is the only poolside bar, and it’s at the far end of the resort. The fact that a public road runs through the resort, while not feeling dangerous, just makes everything quite disjointed.
There is no table service for drinks at dinner, and I spent all meals queuing for food and drink for my kids and myself.
I was really disappointed with the kids’ evening entertainment. The quality was poor and annoying. There was a lot of pre-recorded animation, with no opportunity for kids to learn songs or dances, or join in like they can at other resorts. Some of the later acts were fantastic, but a lot were not.
I know they might say people have different tastes, but the kids’ shows were nowhere near as good as I’ve seen in other TUI resorts.
The main issue was that it was indoors, and this wasn’t mentioned anywhere. That would have been a deal breaker for me if I’d known, and I would not have booked. So that was disappointing.
I could also mention that the service wasn’t great, and I didn’t find the staff particularly warm or helpful, but I know that can be subjective.
The main things for me were the indoor entertainment in a big hall, and the really poor early evening kids’ shows, which were painful for everyone else as well.
Odgovor hotela
Napisano: 16. lip 2026.
Dear Guest,
Thank you for taking the time to share such detailed feedback about your recent stay with us.
We are pleased to read that you enjoyed many aspects of your holiday, including the food, the rooms and the pool area. At the same time, we sincerely regret that other elements of your experience did not meet your expectations.
We are especially sorry to learn of your disappointment with the evening entertainment programme, particularly the children's shows. We understand how important family entertainment is when choosing a holiday destination, and we appreciate your comments regarding both the format and quality of the performances. Your observations have been shared with the relevant teams for review, as guest feedback is invaluable in helping us improve our services.
We also regret that the indoor location of the evening entertainment was not what you expected. We understand your frustration, especially as this was an important factor in your holiday experience.
Regarding the queues at meal times, the location of the pool bar and your comments about service, please be assured that your feedback has been noted and will be carefully reviewed with the departments concerned.
Thank you once again for highlighting both the positive aspects of your stay and the areas where you believe improvements can be made. We genuinely value your comments and hope that, despite the disappointments mentioned, you were able to create some pleasant family memories during your time with us.
Kind regards,
Sara Ariza
Assistant Manager
Thank you for taking the time to share such detailed feedback about your recent stay with us.
We are pleased to read that you enjoyed many aspects of your holiday, including the food, the rooms and the pool area. At the same time, we sincerely regret that other elements of your experience did not meet your expectations.
We are especially sorry to learn of your disappointment with the evening entertainment programme, particularly the children's shows. We understand how important family entertainment is when choosing a holiday destination, and we appreciate your comments regarding both the format and quality of the performances. Your observations have been shared with the relevant teams for review, as guest feedback is invaluable in helping us improve our services.
We also regret that the indoor location of the evening entertainment was not what you expected. We understand your frustration, especially as this was an important factor in your holiday experience.
Regarding the queues at meal times, the location of the pool bar and your comments about service, please be assured that your feedback has been noted and will be carefully reviewed with the departments concerned.
Thank you once again for highlighting both the positive aspects of your stay and the areas where you believe improvements can be made. We genuinely value your comments and hope that, despite the disappointments mentioned, you were able to create some pleasant family memories during your time with us.
Kind regards,
Sara Ariza
Assistant Manager
Vrlo dobra lokacija
Carretera de Cala Bona, Cala Bona, 07559, Španjolska|0,88 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 1 g. ili mlađe
Besplatno
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Cijena doručka
15 € po osobi
Vrijeme doručka
Pon – ned od 08:00 do 10:30
Please note that children under 18 years old are not allowed to access to the SPA Drinks are not included in the half-board package.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
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