Occidental Las Palmas
+ 37
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Klimatizacija
Shuttle prijevoz do zračne luke
24-satna recepcija
Restoran
Za nepušače
Više o hotelu Occidental Las Palmas
Occidental Las Palmas
Objekt Occidental Las Palmas nalazi se u Las Palmas de Gran Canariji, na 14 min hoda od znamenitosti Plaža Las Alcaravaneras, a sadrži pogled na grad.
Recenzije od 
Ostali
Napisano: 15. kol 2026.
Boravak: kol, 2026
Great experience
Fantastic couple of days staying in Occidental hotel staff were great happy,smiling, polite,
Helpfull,the people in las palmas were friendly, and polite, met quite a few nice people, had a nice walk to town centre, nice day,beaches were beautifully, and the outside swimming baths were fantastic,
Helpfull,the people in las palmas were friendly, and polite, met quite a few nice people, had a nice walk to town centre, nice day,beaches were beautifully, and the outside swimming baths were fantastic,
Odgovor hotela
Napisano: 16. kol 2026.
Dear Mrs. Cope,
Thank you for this high rating.
We are truly delighted that your time at Occidental Las Palmas was so enjoyable. Our team works with care every day to create a warm and welcoming atmosphere for each of our guests, and knowing you found everyone friendly, helpful and positive brings us great pride.
Your impressions of Las Palmas and its wonderful people mean a lot, as we hope to connect every guest with the real spirit of the city. It is fantastic that you had the chance to enjoy pleasant walks, beautiful beaches and the inviting outdoor pool facilities.
Such kind words about the quality of our services, the comfort of your room, and the overall cleanliness reinforce our team’s commitment to providing you with memorable stays at our centrally located hotel. The blend of value and thoughtful service at our property is guided by guests like you who notice the details.
We hope to be able to welcome you back in the future.
Best regards,
Guest Experience
Thank you for this high rating.
We are truly delighted that your time at Occidental Las Palmas was so enjoyable. Our team works with care every day to create a warm and welcoming atmosphere for each of our guests, and knowing you found everyone friendly, helpful and positive brings us great pride.
Your impressions of Las Palmas and its wonderful people mean a lot, as we hope to connect every guest with the real spirit of the city. It is fantastic that you had the chance to enjoy pleasant walks, beautiful beaches and the inviting outdoor pool facilities.
Such kind words about the quality of our services, the comfort of your room, and the overall cleanliness reinforce our team’s commitment to providing you with memorable stays at our centrally located hotel. The blend of value and thoughtful service at our property is guided by guests like you who notice the details.
We hope to be able to welcome you back in the future.
Best regards,
Guest Experience
Ostali
Napisano: 13. kol 2026.
Boravak: kol, 2026
Holiday - 5 days
Going to breakfast with young children by 10am is not easy and take away facility was available first 2 mornings but then we were told it wasn't allowed. Extremely disappointed as this is a service I paid for. So if the children were not up I had to pay extra to feed them somewhere else. Not considerate - I wouldn't take advantage of the situation or waste the food. So not happy!
Odgovor hotela
Napisano: 14. kol 2026.
Dear Ausha,
Thank you for taking the time to share your feedback following your five-night stay at Occidental Las Palmas.
We are sorry to hear that the breakfast arrangements were a source of disappointment for you, particularly when travelling with young children. We fully understand that getting the whole family ready and down to breakfast before 10:00 may not always be easy.
However, we would like to clarify that our breakfast hours are established for all guests and are clearly published on our website and on the different booking platforms through which our hotel is sold. As an urban hotel, our services and schedules are designed according to the needs of this type of property, and the established breakfast hours therefore apply equally to everyone.
Regarding the takeaway option, if our colleagues allowed you to take food away during the first two mornings, this was an exceptional gesture intended to assist you with your particular circumstances. Normally, taking food from the buffet outside the restaurant is not permitted, both in our hotel and as a general food-service and hygiene practice. We understand that having this option available initially and then being told it could not continue was confusing and disappointing, and we are sorry for the frustration this caused.
We fully appreciate that you were not intending to take advantage of the situation or waste food. Nevertheless, our colleagues were acting responsibly by applying the established regulations once the exceptional arrangement could no longer be maintained.
For families travelling with young children who particularly value more extensive or flexible meal schedules, a holiday-oriented property within the Barceló Hotel Group may perhaps be better suited to their needs. This is simply something we would recommend considering when planning a future family holiday.
Nevertheless, it has of course been a pleasure to welcome you to our hotel, and you will always be welcome here. We will also take note of your suggestion to see whether a solution could be found for the future.
We regret that this particular aspect affected your overall impression of your stay, and we sincerely hope that the positive aspects of your experience will also be remembered.
Kind regards,
Guest Experience
Thank you for taking the time to share your feedback following your five-night stay at Occidental Las Palmas.
We are sorry to hear that the breakfast arrangements were a source of disappointment for you, particularly when travelling with young children. We fully understand that getting the whole family ready and down to breakfast before 10:00 may not always be easy.
However, we would like to clarify that our breakfast hours are established for all guests and are clearly published on our website and on the different booking platforms through which our hotel is sold. As an urban hotel, our services and schedules are designed according to the needs of this type of property, and the established breakfast hours therefore apply equally to everyone.
Regarding the takeaway option, if our colleagues allowed you to take food away during the first two mornings, this was an exceptional gesture intended to assist you with your particular circumstances. Normally, taking food from the buffet outside the restaurant is not permitted, both in our hotel and as a general food-service and hygiene practice. We understand that having this option available initially and then being told it could not continue was confusing and disappointing, and we are sorry for the frustration this caused.
We fully appreciate that you were not intending to take advantage of the situation or waste food. Nevertheless, our colleagues were acting responsibly by applying the established regulations once the exceptional arrangement could no longer be maintained.
For families travelling with young children who particularly value more extensive or flexible meal schedules, a holiday-oriented property within the Barceló Hotel Group may perhaps be better suited to their needs. This is simply something we would recommend considering when planning a future family holiday.
Nevertheless, it has of course been a pleasure to welcome you to our hotel, and you will always be welcome here. We will also take note of your suggestion to see whether a solution could be found for the future.
We regret that this particular aspect affected your overall impression of your stay, and we sincerely hope that the positive aspects of your experience will also be remembered.
Kind regards,
Guest Experience
Obitelji
Napisano: 13. kol 2026.
Boravak: kol, 2026
Good property
Modern property in a quiet area, near the GC-1, the island's main road, and in a fairly convenient location to reach the city's areas of interest. It takes half an hour on foot to get to the city beach of Playa de Las Canteras. Clean room, comfortable double bed, the third added sofa bed a bit less so, excellent soundproofing. Kind and helpful staff, ready to answer any question or need. Here and there some signs of neglected wear but overall a beautiful property. Good value for money
Odgovor hotela
Napisano: 14. kol 2026.
Gentile Ospite,
la ringraziamo per aver condiviso la sua opinione.
È per noi motivo di soddisfazione sapere che ha apprezzato la struttura moderna e la posizione tranquilla della nostra struttura, ideale per esplorare le attrazioni cittadine.
Tuttavia, ci rammarichiamo che alcuni dettagli degli arredi aggiuntivi non abbiano pienamente soddisfatto le sue aspettative. Ogni feedback ci aiuta a mantenere gli standard che ci caratterizzano.
Siamo lieti che la pulizia della camera e l'insonorizzazione abbiano contribuito al comfort del suo riposo, aspetti che curiamo con particolare attenzione. La vicinanza alla vivace Playa de Las Canteras completa l'esperienza dei nostri ospiti, permettendo di unire relax e scoperta del territorio.
Le porgiamo i nostri cordiali saluti.
Guest Experience
la ringraziamo per aver condiviso la sua opinione.
È per noi motivo di soddisfazione sapere che ha apprezzato la struttura moderna e la posizione tranquilla della nostra struttura, ideale per esplorare le attrazioni cittadine.
Tuttavia, ci rammarichiamo che alcuni dettagli degli arredi aggiuntivi non abbiano pienamente soddisfatto le sue aspettative. Ogni feedback ci aiuta a mantenere gli standard che ci caratterizzano.
Siamo lieti che la pulizia della camera e l'insonorizzazione abbiano contribuito al comfort del suo riposo, aspetti che curiamo con particolare attenzione. La vicinanza alla vivace Playa de Las Canteras completa l'esperienza dei nostri ospiti, permettendo di unire relax e scoperta del territorio.
Le porgiamo i nostri cordiali saluti.
Guest Experience
Poslovni putnici
Napisano: 3. kol 2026.
Boravak: kol, 2026
Very late room cleaning
I asked a housekeeper to clean my room and she replied that she had a lot of work and that her priority was the rooms for new arrivals. She indicated to me that the rooms of guests who were already staying there were only cleaned if they had extra time.
I had to wait from early in the morning until the end of the day for my room to be cleaned.
I had to wait from early in the morning until the end of the day for my room to be cleaned.
Odgovor hotela
Napisano: 8. kol 2026.
Estimada Carmen,
Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente saber que la limpieza de su habitación no se realizó en el momento esperado y comprendemos perfectamente la molestia que una espera prolongada puede ocasionar durante una estancia.
Nos gustaría, no obstante, poder revisar personalmente lo sucedido, ya que en nuestros registros no nos consta ninguna incidencia que se corresponda con la experiencia que usted describe. Asimismo, en la información que aparece asociada a su valoración no figura ningún número de reserva que nos permita identificar su estancia y consultar los detalles concretos de su alojamiento.
Por este motivo, le agradeceríamos mucho si pudiera facilitarnos algún dato adicional de su estancia, como el número de reserva, las fechas de alojamiento o el nombre bajo el que se realizó la reserva. De este modo, podremos localizarla en nuestro sistema y realizar las comprobaciones oportunas con nuestro departamento de Pisos para conocer con mayor precisión qué pudo haber ocurrido.
Para nosotros es importante poder revisar este tipo de situaciones con detalle, especialmente cuando la experiencia descrita no coincide con las incidencias que tenemos registradas, ya que nos permite detectar cualquier posible fallo y seguir mejorando nuestro servicio.
Lamentamos nuevamente las molestias que nos traslada y agradecemos que haya dedicado tiempo a compartir sus comentarios con nosotros. Por otra parte, le aportamos el email de nuestra recepción de forma que nos pueda pasar la información solicitada: laspalmas@occidentalhotels.com
Reciba un saludo cordial.
Atentamente,
Guest Experience
Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente saber que la limpieza de su habitación no se realizó en el momento esperado y comprendemos perfectamente la molestia que una espera prolongada puede ocasionar durante una estancia.
Nos gustaría, no obstante, poder revisar personalmente lo sucedido, ya que en nuestros registros no nos consta ninguna incidencia que se corresponda con la experiencia que usted describe. Asimismo, en la información que aparece asociada a su valoración no figura ningún número de reserva que nos permita identificar su estancia y consultar los detalles concretos de su alojamiento.
Por este motivo, le agradeceríamos mucho si pudiera facilitarnos algún dato adicional de su estancia, como el número de reserva, las fechas de alojamiento o el nombre bajo el que se realizó la reserva. De este modo, podremos localizarla en nuestro sistema y realizar las comprobaciones oportunas con nuestro departamento de Pisos para conocer con mayor precisión qué pudo haber ocurrido.
Para nosotros es importante poder revisar este tipo de situaciones con detalle, especialmente cuando la experiencia descrita no coincide con las incidencias que tenemos registradas, ya que nos permite detectar cualquier posible fallo y seguir mejorando nuestro servicio.
Lamentamos nuevamente las molestias que nos traslada y agradecemos que haya dedicado tiempo a compartir sus comentarios con nosotros. Por otra parte, le aportamos el email de nuestra recepción de forma que nos pueda pasar la información solicitada: laspalmas@occidentalhotels.com
Reciba un saludo cordial.
Atentamente,
Guest Experience
Parovi
Napisano: 29. srp 2026.
Boravak: srp, 2026
Spectacular
100% recommended for the price, I only stayed one day and I am sure I would return, location and comfortable room.
Odgovor hotela
Napisano: 30. srp 2026.
Estimado Aquilino,
Nos gustaría darle las gracias por alojarse en nuestro establecimiento y por trasladarnos su feedback.
Es un placer saber que su experiencia con nosotros cumplió con todas sus expectativas. Nuestro equipo trabaja con dedicación para ofrecer una relación calidad-precio excepcional, combinando comodidad en las habitaciones y una ubicación estratégica que facilita explorar lo mejor de la ciudad.
Destacamos su mención al confort de su estancia, algo que priorizamos para garantizar que cada visita sea memorable. La satisfacción en aspectos como el servicio, la limpieza y la atención personalizada refleja el compromiso que tenemos con nuestros huéspedes.
Aprovechamos para enviarle nuestros mejores saludos.
Cordialmente,
Guest Experience
Nos gustaría darle las gracias por alojarse en nuestro establecimiento y por trasladarnos su feedback.
Es un placer saber que su experiencia con nosotros cumplió con todas sus expectativas. Nuestro equipo trabaja con dedicación para ofrecer una relación calidad-precio excepcional, combinando comodidad en las habitaciones y una ubicación estratégica que facilita explorar lo mejor de la ciudad.
Destacamos su mención al confort de su estancia, algo que priorizamos para garantizar que cada visita sea memorable. La satisfacción en aspectos como el servicio, la limpieza y la atención personalizada refleja el compromiso que tenemos con nuestros huéspedes.
Aprovechamos para enviarle nuestros mejores saludos.
Cordialmente,
Guest Experience
Vrlo dobra lokacija
C. León y Castillo, 244, Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, 35005, Španjolska|0,57 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
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