Sercotel Calle Mayor
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Centar za fitness
24-satna recepcija
Za nepušače
Više o hotelu Sercotel Calle Mayor
Sercotel Calle Mayor
Ovaj dizajnerski hotel smješten je u bivšoj vili iz 16. stoljeća u povijesnom središtu Logroña i nudi elegantan smještaj s besplatnim bežičnim pristupom internetu. Park del Ebro je udaljen 2 minute hoda.
Recenzije od 
Snimio anonimni putnik
Napisano: 26. srp 2026.
Boravak: srp, 2026
Lovely hotel in the centre of Logrono. Lovely clean room. Breakfast was excellent with varied choice.
Parovi
UK
Napisano: 21. kol 2026.
Very Disappointing Experience Not Reflective of a Four Star Hotel
Sercotel Calle Mayor presents itself as a four star hotel offering a warm, welcoming atmosphere, modern comforts and a varied and generous breakfast buffet. Unfortunately, our experience did not reflect these claims.
The breakfast buffet fell far below the standard expected of a four star property. The hot food selection was minimal and the heat lamps had not been switched on, leaving food prepared earlier that morning at room temperature and completely cold. The coffee machine was out of milk and expelled hot steamed milk uncontrollably when used.
Unable to locate the breakfast manager, we approached the front desk. Despite language barriers, we clearly explained the situation and requested a refund. The receptionist confirmed she would speak to the breakfast manager.
What followed was entirely unacceptable. The breakfast manager responded with defensiveness and raised his voice toward both ourselves and the receptionist. He used his height and physical presence in a way that felt intimidating and demeaning. Regardless of intention, communication and body language matter, and his behaviour demonstrated a lack of control and a refusal to take responsibility. Instead of acknowledging the clear oversight with the breakfast service, he attempted to deny and deflect. He continued speaking loudly in Spanish, fully aware we could not understand, before walking away without offering any explanation or resolution.
The receptionist offered to warm the food in the microwave, but after witnessing the breakfast manager’s unacceptable behaviour outburst we did not feel comfortable accepting this. No refund was provided and we ultimately lost the money paid for a breakfast that was not fit for purpose.
This experience was not aligned with the hotel’s advertised attentive service or welcoming atmosphere. A thorough review of staff training, particularly in accountability, guest communication and professional conduct, is urgently needed. There are several other hotels in Logroño that provide a far more reliable and respectful experience, and I would recommend choosing one of those instead. I will also be contacting the Sercotel chain directly to raise this matter further.
The breakfast buffet fell far below the standard expected of a four star property. The hot food selection was minimal and the heat lamps had not been switched on, leaving food prepared earlier that morning at room temperature and completely cold. The coffee machine was out of milk and expelled hot steamed milk uncontrollably when used.
Unable to locate the breakfast manager, we approached the front desk. Despite language barriers, we clearly explained the situation and requested a refund. The receptionist confirmed she would speak to the breakfast manager.
What followed was entirely unacceptable. The breakfast manager responded with defensiveness and raised his voice toward both ourselves and the receptionist. He used his height and physical presence in a way that felt intimidating and demeaning. Regardless of intention, communication and body language matter, and his behaviour demonstrated a lack of control and a refusal to take responsibility. Instead of acknowledging the clear oversight with the breakfast service, he attempted to deny and deflect. He continued speaking loudly in Spanish, fully aware we could not understand, before walking away without offering any explanation or resolution.
The receptionist offered to warm the food in the microwave, but after witnessing the breakfast manager’s unacceptable behaviour outburst we did not feel comfortable accepting this. No refund was provided and we ultimately lost the money paid for a breakfast that was not fit for purpose.
This experience was not aligned with the hotel’s advertised attentive service or welcoming atmosphere. A thorough review of staff training, particularly in accountability, guest communication and professional conduct, is urgently needed. There are several other hotels in Logroño that provide a far more reliable and respectful experience, and I would recommend choosing one of those instead. I will also be contacting the Sercotel chain directly to raise this matter further.
Parovi
Napisano: 20. srp 2026.
Staying in the past with modern comforts
A comfortable, clean, and elegant hotel, with attentive and friendly staff. It occupies an old 16th-century mansion and has parking, which is essential since it is right in the center and most of the streets are pedestrian-only.
Odgovor hotela
Napisano: 21. srp 2026.
Estimado Jordi V,
Agradecemos sinceramente su comentario positivo sobre su estancia en nuestro hotel. Nos alegra saber que disfrutó de la comodidad, limpieza y el servicio de nuestro equipo. Esperamos darle la bienvenida nuevamente en su próxima visita.
Atentamente, Sercotel Calle Mayor.
Agradecemos sinceramente su comentario positivo sobre su estancia en nuestro hotel. Nos alegra saber que disfrutó de la comodidad, limpieza y el servicio de nuestro equipo. Esperamos darle la bienvenida nuevamente en su próxima visita.
Atentamente, Sercotel Calle Mayor.
Snimio anonimni putnik
Napisano: 15. srp 2026.
Boravak: srp, 2026
We had excellent stay here. It is a beautiful property and close to everything. Can’t wait to return!
Snimio anonimni putnik
Napisano: 1. srp 2026.
Boravak: lip, 2026
Parking easy in underground garage @ 20 euros. Breakfast very good.... excellent choice. Room was clean and bathroom large with a bidet. The shower was powerful. The reception staff were lovely as was the woman at breakfast. Only downside was lack of coffee making facilities and no information in the room.
Izvrsna lokacija
Marqués de San Nicolás, 71 , Logroño, 26001, Španjolska|0,35 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Sercotel Calle Mayor: često postavljana pitanja
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