Novotel Madrid Center
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Više o hotelu Novotel Madrid Center
Novotel Madrid Center
Novotel Madrid Center nalazi se u prestižnoj madridskoj četvrti Salamanca, jednoj od najekskluzivnijih i najživljih četvrti grada, samo 200 metara od autobusne stanice Airport Express koja vozi 24 sata dnevno.
Recenzije od 
Obitelji
Napisano: 5. kol 2026.
Amazing Kids Friendly Hotel
I visited during the summer with my two kids, and we had a wonderful stay at Novotel Madrid Center. As a solo parent traveling with my children, feeling safe was very important to me, and we felt extremely comfortable and secure throughout our stay.
The room was clean, spacious, and very comfortable. My kids and I absolutely loved it. The hotel amenities were excellent and made our stay even more enjoyable. The breakfast was also lovely, with a great variety of fresh and delicious options each morning.
Overall, it was a fantastic experience, and I would happily stay here again. Highly recommended for families visiting Madrid!
The room was clean, spacious, and very comfortable. My kids and I absolutely loved it. The hotel amenities were excellent and made our stay even more enjoyable. The breakfast was also lovely, with a great variety of fresh and delicious options each morning.
Overall, it was a fantastic experience, and I would happily stay here again. Highly recommended for families visiting Madrid!
Parovi
Napisano: 29. lip 2026.
Good Breakfast, Once You Complete The Paperwork
With 790 rooms spread across 2 interconnected wings, Novotel Madrid Center feels less like a hotel & more like a highly efficient processing factory for travellers. Few airline crews seem to come & go by the minute, & the moment you walk through the doors, you know you’ve arrived somewhere that prioritises logistics over lingering.
This is a serious business hotel. Efficiency & precision are the house specialties. Warm, personal service? That’s on a different menu.
The location is its strengths, close to beautiful El Retiro Park, Movistar Arena & a major hospital. Facilities incl a 24hr mini gym with basic equipment & a rooftop pool. Calling it a swimming pool might be generous, it’s more of a stylish oversized bathtub. Perfect for cooling off, less suitable if you’re training for the Olympics.
The rooftop bar area is pleasant enough, with plenty of loungers & misting fans. Unfortunately, obtaining an actual drink proved more challenging. After waiting patiently for service that never arrived, we approached the bar ourselves. Staff saw us. Staff continued doing whatever they were doing. We eventually left, thirsty but wiser.
Fortunately, not all service was created equal.
One evening we redeemed our welcome drinks at the lobby bar & met a gentleman whose name we sadly didn’t catch (photo attached). He was the shining exception during our stay. Friendly, engaging & genuinely interested in ensuring guests enjoyed Madrid, he offered recommendations, shared local insights & treated us as people rather than room numbers. He was outstanding & deserves recognition.
Then came breakfast.
Upon our near-midnight arrival, a lovely receptionist mentioned a half-price breakfast promotion: €13 instead of €26. We were told we could inspect the buffet first & decide later.
After missing breakfast on our first morning due to an almost midnight check-in & extreme holiday-induced exhaustion, we visited the restaurant on the 2nd morning, about 45min before closing. The buffet looked decent, so we decided to accept the offer.
Simple, right?
Not quite.
The restaurant couldn’t seat us because our room wasn’t registered for breakfast. Fair enough. We were sent to reception. Reception then explained that the promotion technically required committing to breakfast every morning of our stay & that, because we’d missed the 1st morning, we weren’t really eligible. However, in an act of generosity worthy of universal recognition, they would make an exception.
There was one small catch: payment had to be made immediately before they could register us in the system first.
As we had simply popped downstairs to look at breakfast, I had no wallet, credit card or phone with me. I suggested they charge the card used at check-in. Like most hotels do. Apparently that wasn’t possible. I would need to return to my room, retrieve my wallet, come back downstairs, make payment, be registered, return to the restaurant & then somehow enjoy breakfast before closing time.
By this stage, 15-20min had already disappeared into what felt like an administrative obstacle course.
Eventually, I suggested a radical solution: allow us to eat breakfast first & pay immediately afterwards. I even reassured them, tongue firmly in cheek, that I had no plans to consume their croissants and flee Spain under a new identity.
After consultation with a supervisor, permission was finally granted for us to enjoy our “pre-paid” breakfast.
The breakfast itself was good. The process of obtaining it, however, felt like applying for a mortgage.
Apart from the wonderful gentleman at the lobby bar, customer service throughout the hotel ranged from indifferent to unnecessarily bureaucratic. In truth, he deserves to work somewhere far better. Sadly, one exceptional employee wasn’t enough to save what was otherwise a rather mediocre overall experience.
This is a serious business hotel. Efficiency & precision are the house specialties. Warm, personal service? That’s on a different menu.
The location is its strengths, close to beautiful El Retiro Park, Movistar Arena & a major hospital. Facilities incl a 24hr mini gym with basic equipment & a rooftop pool. Calling it a swimming pool might be generous, it’s more of a stylish oversized bathtub. Perfect for cooling off, less suitable if you’re training for the Olympics.
The rooftop bar area is pleasant enough, with plenty of loungers & misting fans. Unfortunately, obtaining an actual drink proved more challenging. After waiting patiently for service that never arrived, we approached the bar ourselves. Staff saw us. Staff continued doing whatever they were doing. We eventually left, thirsty but wiser.
Fortunately, not all service was created equal.
One evening we redeemed our welcome drinks at the lobby bar & met a gentleman whose name we sadly didn’t catch (photo attached). He was the shining exception during our stay. Friendly, engaging & genuinely interested in ensuring guests enjoyed Madrid, he offered recommendations, shared local insights & treated us as people rather than room numbers. He was outstanding & deserves recognition.
Then came breakfast.
Upon our near-midnight arrival, a lovely receptionist mentioned a half-price breakfast promotion: €13 instead of €26. We were told we could inspect the buffet first & decide later.
After missing breakfast on our first morning due to an almost midnight check-in & extreme holiday-induced exhaustion, we visited the restaurant on the 2nd morning, about 45min before closing. The buffet looked decent, so we decided to accept the offer.
Simple, right?
Not quite.
The restaurant couldn’t seat us because our room wasn’t registered for breakfast. Fair enough. We were sent to reception. Reception then explained that the promotion technically required committing to breakfast every morning of our stay & that, because we’d missed the 1st morning, we weren’t really eligible. However, in an act of generosity worthy of universal recognition, they would make an exception.
There was one small catch: payment had to be made immediately before they could register us in the system first.
As we had simply popped downstairs to look at breakfast, I had no wallet, credit card or phone with me. I suggested they charge the card used at check-in. Like most hotels do. Apparently that wasn’t possible. I would need to return to my room, retrieve my wallet, come back downstairs, make payment, be registered, return to the restaurant & then somehow enjoy breakfast before closing time.
By this stage, 15-20min had already disappeared into what felt like an administrative obstacle course.
Eventually, I suggested a radical solution: allow us to eat breakfast first & pay immediately afterwards. I even reassured them, tongue firmly in cheek, that I had no plans to consume their croissants and flee Spain under a new identity.
After consultation with a supervisor, permission was finally granted for us to enjoy our “pre-paid” breakfast.
The breakfast itself was good. The process of obtaining it, however, felt like applying for a mortgage.
Apart from the wonderful gentleman at the lobby bar, customer service throughout the hotel ranged from indifferent to unnecessarily bureaucratic. In truth, he deserves to work somewhere far better. Sadly, one exceptional employee wasn’t enough to save what was otherwise a rather mediocre overall experience.
Odgovor hotela
Napisano: 30. lip 2026.
Dear Steven,
Thank you for sharing your detailed feedback regarding your recent stay at Novotel Madrid Center. We appreciate your insights, as they help us understand our guests' experiences better.
It is encouraging to hear that you enjoyed the breakfast and found our location advantageous. However, we regret that the process you encountered to access breakfast was cumbersome and did not meet your expectations. Our intention is to provide a seamless experience, and I understand that the requirements for the breakfast promotion felt bureaucratic. We value your feedback on this matter.
Additionally, we are pleased to hear about the positive interaction you had with our lobby bar staff member. He exemplifies the personal service we strive to provide. I will ensure your commendation is recognized, as it is always rewarding to acknowledge our team members who go above and beyond.
Thank you once again for your comments. We hope to have the opportunity to offer you a more satisfying experience in the future.
Best regards,
Novotel Madrid Center
Thank you for sharing your detailed feedback regarding your recent stay at Novotel Madrid Center. We appreciate your insights, as they help us understand our guests' experiences better.
It is encouraging to hear that you enjoyed the breakfast and found our location advantageous. However, we regret that the process you encountered to access breakfast was cumbersome and did not meet your expectations. Our intention is to provide a seamless experience, and I understand that the requirements for the breakfast promotion felt bureaucratic. We value your feedback on this matter.
Additionally, we are pleased to hear about the positive interaction you had with our lobby bar staff member. He exemplifies the personal service we strive to provide. I will ensure your commendation is recognized, as it is always rewarding to acknowledge our team members who go above and beyond.
Thank you once again for your comments. We hope to have the opportunity to offer you a more satisfying experience in the future.
Best regards,
Novotel Madrid Center
Snimio anonimni putnik
Napisano: 12. kol 2026.
Boravak: kol, 2026
Great hotel. Convenient location for the metro and a short journey into the centre or you can walk it in 40 mins. Right near Retrio Park. Lovely, modern room. Lots of choice for breakfast. Best bit is the roof top bar and pool. Really nice space to chill out, cool down and relax. The food served up there was also good quality.
Snimio anonimni putnik
Napisano: 8. kol 2026.
Boravak: kol, 2026
Beautiful hotel, great location, close to metro station, rooftop bar and swimming pool. The room was really nice, the beds were so comfortable. We really enjoyed our stay
Obitelji
Napisano: 4. kol 2026.
Huge surprise. Hotel unbelievable!
We had a brilliant stay at Novotel Madrid Center and honestly couldn’t have asked for more.
We were travelling with our two young boys, one of whom has additional needs, so finding a hotel that’s comfortable, welcoming and in a good location makes a massive difference to us. From the moment we arrived we felt at ease.
The room was spotless, comfortable and had plenty of space for the four of us. The breakfast was excellent every morning with loads of choice, so everyone managed to find something they liked, which isn’t always easy with young kids!
The location is absolutely fantastic. It’s so easy to get around Madrid from the hotel, whether you’re using the Metro or just heading out for a walk. We managed to see so much during our stay, and if anything we’ve realised we need to come back because there’s still loads left to explore. We’ll definitely be using Novotel Madrid Center as our base again.
A huge thank you to every member of staff. Everyone we dealt with was friendly, professional and made us feel welcome throughout our stay. They should all give themselves a pat on the back because they’re doing a fantastic job.
We’d happily recommend this hotel to anyone visiting Madrid, whether you’re travelling as a couple, with friends or as a family like us. We can’t wait to come back.
We were travelling with our two young boys, one of whom has additional needs, so finding a hotel that’s comfortable, welcoming and in a good location makes a massive difference to us. From the moment we arrived we felt at ease.
The room was spotless, comfortable and had plenty of space for the four of us. The breakfast was excellent every morning with loads of choice, so everyone managed to find something they liked, which isn’t always easy with young kids!
The location is absolutely fantastic. It’s so easy to get around Madrid from the hotel, whether you’re using the Metro or just heading out for a walk. We managed to see so much during our stay, and if anything we’ve realised we need to come back because there’s still loads left to explore. We’ll definitely be using Novotel Madrid Center as our base again.
A huge thank you to every member of staff. Everyone we dealt with was friendly, professional and made us feel welcome throughout our stay. They should all give themselves a pat on the back because they’re doing a fantastic job.
We’d happily recommend this hotel to anyone visiting Madrid, whether you’re travelling as a couple, with friends or as a family like us. We can’t wait to come back.
Vrlo dobra lokacija
Calle de O'Donnell, 53, Salamanca, Madrid, 28009, Španjolska|2,44 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Zapadnjački doručak, Kineski doručak, Američki doručak, Azijski doručak, Bezglutenski doručak, Veganski doručak, Vegetarijanski doručak
Cijena doručka
26 € po osobi
Vrijeme doručka
sub – ned od 07:00 do 11:00, Pon – pet od 07:00 do 10:30
Piscina / Swimming Pool: Closed from Thu, Oct 01, 2026 until Mon, May 31, 2027 Please note that the seasonal pool is open from 1 June 2026 to 30 September 2026.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
UnionPay QuickPass
Novotel Madrid Center: često postavljana pitanja
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