Hotel Servigroup La Zenia 4 Sup
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Bazen
Centar za fitness
Lječilište
24-satna recepcija
Više o hotelu Hotel Servigroup La Zenia 4 Sup
Hotel Servigroup La Zenia 4 Sup
Hotel La Zenia smješten je na 20 metara od 2 plaže te nudi teniski teren, wellness centar i vanjski bazen s pogledom na more. Sobe uključuju privatni balkon s punim ili bočnim pogledom na more.
Recenzije od 
Parovi
Napisano: 15. srp 2026.
Great holiday hotel for couples of families
Lovely staff, great variety for breakfast, very clean hotel, always a sunbed available and it’s July peak season, great location, value for money, I would return again
Obitelji
UK
Napisano: 31. srp 2026.
Ruined Half-Board Stay: Mislabeled Food, Zero Empathy, and Poor Dated Facilities
Do not stay here if you have dietary requirements, medical needs, or expect basic hospitality. We paid £1,700 for a 6-night half-board stay and it was an absolute disaster.
The food management is non-existent and dangerous if you have any dietary needs. I explicitly asked the chef prior to eating a pasta dish labeled "Spinach and Ricotta Ravioli" and was assured it contained no meat. I bit into it only to find it was pork. When I raised this issue with the head chef, he completely dismissed it and told me the hotel simply "does not cater for vegetarians."
At breakfast, basic hygiene is ignored. Staff poured vegetarian omelettes directly onto griddles covered in bacon grease and black pudding fat, and when I pointed this out, they were unhelpful and dismissive. Most nights, there were no viable vegetarian hot choices beyond plain salad leaves and bread. Paying for half-board here was a complete waste of money, and having only two toasters for a 500-guest hotel meant constant queues every morning.
The lack of customer care was shocking. Our son has epilepsy (which triggers seizures while eating) as well as cerebral palsy. We politely asked the door supervisor to reserve a quiet corner table so our son could dine with dignity without adults and children staring at him. They flatly refused, despite reserving tables for other guests right in front of us. The complete lack of basic human empathy was appalling.
The hotel itself is badly lagging behind. The rooms are completely stuck in the 1990s, tired, and in dire need of refurbishment. 75% of the main pool is over two metres deep, cramming all adults and children into one tiny shallow corner, and the pool steps were broken for our entire stay. On top of that, you have to deal with endless sunbed reserving with towels from first thing in the morning, steep €14 a night parking, and only two painfully slow lifts for 500 guests, meaning you spend half your time waiting for full lifts to pass.
The noise is constant with blaring music every night until midnight that makes sea-view beds and windows vibrate, and the gym is an absolute joke, charging €6 a day for dated equipment, weights only up to 5kg, and a single treadmill.
Special mention to Betty at dinner, the chambermaids, and the animation team (Toni and Molly) who were all brilliant. However, hotel management, kitchen leadership, and guest relations are completely unfit for purpose. Save your money and book elsewhere.
The food management is non-existent and dangerous if you have any dietary needs. I explicitly asked the chef prior to eating a pasta dish labeled "Spinach and Ricotta Ravioli" and was assured it contained no meat. I bit into it only to find it was pork. When I raised this issue with the head chef, he completely dismissed it and told me the hotel simply "does not cater for vegetarians."
At breakfast, basic hygiene is ignored. Staff poured vegetarian omelettes directly onto griddles covered in bacon grease and black pudding fat, and when I pointed this out, they were unhelpful and dismissive. Most nights, there were no viable vegetarian hot choices beyond plain salad leaves and bread. Paying for half-board here was a complete waste of money, and having only two toasters for a 500-guest hotel meant constant queues every morning.
The lack of customer care was shocking. Our son has epilepsy (which triggers seizures while eating) as well as cerebral palsy. We politely asked the door supervisor to reserve a quiet corner table so our son could dine with dignity without adults and children staring at him. They flatly refused, despite reserving tables for other guests right in front of us. The complete lack of basic human empathy was appalling.
The hotel itself is badly lagging behind. The rooms are completely stuck in the 1990s, tired, and in dire need of refurbishment. 75% of the main pool is over two metres deep, cramming all adults and children into one tiny shallow corner, and the pool steps were broken for our entire stay. On top of that, you have to deal with endless sunbed reserving with towels from first thing in the morning, steep €14 a night parking, and only two painfully slow lifts for 500 guests, meaning you spend half your time waiting for full lifts to pass.
The noise is constant with blaring music every night until midnight that makes sea-view beds and windows vibrate, and the gym is an absolute joke, charging €6 a day for dated equipment, weights only up to 5kg, and a single treadmill.
Special mention to Betty at dinner, the chambermaids, and the animation team (Toni and Molly) who were all brilliant. However, hotel management, kitchen leadership, and guest relations are completely unfit for purpose. Save your money and book elsewhere.
Pojedinci
Napisano: 24. srp 2026.
Poor and Expensive
I recently stayed at this hotel and found it to be very clean, with some friendly and helpful reception staff. The staff at the bar were not as friendly and I found them passive aggressive and they ignored me and were not helpful when I asked for basics.
While The pool area was lovely, and the beaches nearby were absolutely beautiful, which made for a relaxing holiday. The pool was not always clean and there were bugs this was the case for the indoor spa pool as well.
there were also several things that left me very disappointed. For a four-star hotel, in a very hot country i found it unacceptable that there was no water provided in the room and no kettle in the room. When i asked about getting hot water, the receptionist advised us to go to the bar.
The bar tried to charge me for simple water to refill my water bottle and some of them were very passive aggressive and choose to give water to some people while one time gave me scalding hot water that burned my hand one time ehee re n I asked for water refilled. one member of staff was kind commented that they didn't understand why there were no kettles and no area for people to fill up their water bottle and suggested that I mention it on TripAdvisor. They were trying to charge for water from faucet!
It's crazy that there was not kettle and no access to clean water unless you pay for it! These are basics!
Another issue was the lack of milk available. As there were no nearby shops, i expected the hotel to provide some basic essentials, but they attemptto charge us €2.25 for a tiny jug of milk, which was crazy and
disgraceful.
these are basic amenities that should be included, especially in a four-star hotel.
The hotel was quite run down and could really do with a facelift. The facilities and decor no longer reflect the standard fot a four-star property.
Overall, while i appreciated the location and enjoyed the beautiful surroundings i wouldn't choose this hotel again and I would not recommend it to my friends and family considering how much it costs and how expensive it is to travel there, with no shuttle service to airport I had to pay almost €170 for transportation.
While The pool area was lovely, and the beaches nearby were absolutely beautiful, which made for a relaxing holiday. The pool was not always clean and there were bugs this was the case for the indoor spa pool as well.
there were also several things that left me very disappointed. For a four-star hotel, in a very hot country i found it unacceptable that there was no water provided in the room and no kettle in the room. When i asked about getting hot water, the receptionist advised us to go to the bar.
The bar tried to charge me for simple water to refill my water bottle and some of them were very passive aggressive and choose to give water to some people while one time gave me scalding hot water that burned my hand one time ehee re n I asked for water refilled. one member of staff was kind commented that they didn't understand why there were no kettles and no area for people to fill up their water bottle and suggested that I mention it on TripAdvisor. They were trying to charge for water from faucet!
It's crazy that there was not kettle and no access to clean water unless you pay for it! These are basics!
Another issue was the lack of milk available. As there were no nearby shops, i expected the hotel to provide some basic essentials, but they attemptto charge us €2.25 for a tiny jug of milk, which was crazy and
disgraceful.
these are basic amenities that should be included, especially in a four-star hotel.
The hotel was quite run down and could really do with a facelift. The facilities and decor no longer reflect the standard fot a four-star property.
Overall, while i appreciated the location and enjoyed the beautiful surroundings i wouldn't choose this hotel again and I would not recommend it to my friends and family considering how much it costs and how expensive it is to travel there, with no shuttle service to airport I had to pay almost €170 for transportation.
Odgovor hotela
Napisano: 27. srp 2026.
Dear guest,
We are sorry to hear that your experience at our hotel did not meet your expectations. We will take your comments into account and forward them to the relevant departments so they can follow up on the matter and evaluate possible improvements. We are disappointed to learn that the decor of the room did not meet your expectations. This feedback is essential for our continuous improvement. We have taken note of your comment regarding the kettle in the room; however, due to fire safety concerns, we are not currently considering installing them. We are sorry that you felt let down by our staff. In this regard, we are very surprised by your comment, as we know that all our employees do their very best to ensure the highest level of customer satisfaction. We hope to have the opportunity to welcome you back in the future so that we can exceed your expectations.
Saludos cordiales,
Atención al cliente
Hotel Servigroup La Zenia.
We are sorry to hear that your experience at our hotel did not meet your expectations. We will take your comments into account and forward them to the relevant departments so they can follow up on the matter and evaluate possible improvements. We are disappointed to learn that the decor of the room did not meet your expectations. This feedback is essential for our continuous improvement. We have taken note of your comment regarding the kettle in the room; however, due to fire safety concerns, we are not currently considering installing them. We are sorry that you felt let down by our staff. In this regard, we are very surprised by your comment, as we know that all our employees do their very best to ensure the highest level of customer satisfaction. We hope to have the opportunity to welcome you back in the future so that we can exceed your expectations.
Saludos cordiales,
Atención al cliente
Hotel Servigroup La Zenia.
Obitelji
UK
Napisano: 30. lip 2026.
Boravak: lip, 2026
Lovely traditional hotel
We had a great short stay at this hotel which is located right on the beach at La Zenia.
The hotel is very well run and embodies the very best traditional values. It is very clean and there are always plenty of staff who are super-helpful.
The rooms are comfortable with very effective air conditioning and excellent automatic black-out blinds. Get a sea view if you can - the view is fantastic.
Breakfast is wonderful: a huge selection of fresh local and international food, with certain dishes cooked by the chefs fresh to order.
Evening entertainment is charming.
The pool is lovely: again, very clean and a perfect temperature with plenty of sunbeds available.
Highly recommended.
The hotel is very well run and embodies the very best traditional values. It is very clean and there are always plenty of staff who are super-helpful.
The rooms are comfortable with very effective air conditioning and excellent automatic black-out blinds. Get a sea view if you can - the view is fantastic.
Breakfast is wonderful: a huge selection of fresh local and international food, with certain dishes cooked by the chefs fresh to order.
Evening entertainment is charming.
The pool is lovely: again, very clean and a perfect temperature with plenty of sunbeds available.
Highly recommended.
Parovi
Napisano: 9. lip 2026.
Boravak: lip, 2026
Excellent, will definitely return
Excellent, will definitely return
What a wonderful hotel, we enjoyed two weeks with little to moan about! (A lift had an issue in the last 2 days) hopefully they get it sorted quickly!
The breakfast was excellent every day, and managed to do this whilst carrying out a tiling job at the same time!
Place is spotless, beds are so comfy, bathroom nice with lots of hot water and clean towels daily, with a shower gel and soap provided. The room has a blackout roller blind (you could sleep in very easy) Fridge and safety box in room, free of charge. No kettle. Top cover on bed a bit 'dated'.
We'd a town view which was so interesting and we enjoyed looking out, could even see the Rock of Gibraltar some 260 miles away as the crow flies, brilliant! Now it was hot to sit on our balcony in the evening, with the sunshine... hay ho... better than rain
The staff are so hard working!
Albeit I'd say the staff at reception were a bit 'dry'.
Pool area is lovely and the water temperature was perfect.
Access to the beach (steps) or a walk round the front.
Location between two beaches is 'class' ... the roar of the waves when you lay on a sunlounger
Pool bar food and drinks excellent.
Decor is a tad dated maybe... but this is a lovely hotel!
Will definitely return.
What a wonderful hotel, we enjoyed two weeks with little to moan about! (A lift had an issue in the last 2 days) hopefully they get it sorted quickly!
The breakfast was excellent every day, and managed to do this whilst carrying out a tiling job at the same time!
Place is spotless, beds are so comfy, bathroom nice with lots of hot water and clean towels daily, with a shower gel and soap provided. The room has a blackout roller blind (you could sleep in very easy) Fridge and safety box in room, free of charge. No kettle. Top cover on bed a bit 'dated'.
We'd a town view which was so interesting and we enjoyed looking out, could even see the Rock of Gibraltar some 260 miles away as the crow flies, brilliant! Now it was hot to sit on our balcony in the evening, with the sunshine... hay ho... better than rain
The staff are so hard working!
Albeit I'd say the staff at reception were a bit 'dry'.
Pool area is lovely and the water temperature was perfect.
Access to the beach (steps) or a walk round the front.
Location between two beaches is 'class' ... the roar of the waves when you lay on a sunlounger
Pool bar food and drinks excellent.
Decor is a tad dated maybe... but this is a lovely hotel!
Will definitely return.
Odgovor hotela
Napisano: 16. lip 2026.
Dear guest,
We thank you for taking the time to rate our hotel, the opinions of our guests help us to strengthen our service.
We are pleased to see that we have managed to meet your expectations and we are happy to hear that you have enjoyed our fabulous location, our staff and our comity. Comments like yours motivate us to continue offering the best service. We look forward to welcoming you back very soon.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
We thank you for taking the time to rate our hotel, the opinions of our guests help us to strengthen our service.
We are pleased to see that we have managed to meet your expectations and we are happy to hear that you have enjoyed our fabulous location, our staff and our comity. Comments like yours motivate us to continue offering the best service. We look forward to welcoming you back very soon.
Kind regards,
Customer Service Department.
Hotel Servigroup La Zenia.
Izvrsna lokacija
Urbanización La Zenia, s/n, Orihuela, 03189, Španjolska|26,3 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 1 g. ili mlađe
8 € po osobi po noćenju
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Kontinentalni doručak
Cijena doručka
20 € po osobi
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. U ovom se objektu zbog koronavirusa (COVID-19) trenutačno provode dodatne sigurnosne i higijenske mjere. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. Children under the age of 16 are not allowed in the wellness center. Please note that access to the wellness center has an extra cost. No refunds will be made if customers check out early. Please note that guests must present a valid ID on arrival. Please note that Half Board and Full Board rates do not include drinks. Please note the published rates for stays on 25 December include a mandatory fee for the gala lunch. Rates for stays on 31 December include a mandatory fee for the gala dinner held on that evening. Only one date change is allowed if the reservation is made at least 72 hours in advance of the arrival date. Hotel Servigroup La Zenia considers people 13 years of age or older to be adults. Mandatory to specify the number of people in the rooms.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
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Hotel Servigroup La Zenia 4 Sup: često postavljana pitanja
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