Duvabitat Apartments
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Duvabitat Apartments
Duvabitat Apartments
Apartmani Duvabitat nude smještaj s opremom za kuhanje u Port de Pollençi te spa centar s vanjskim bazenom, unutarnjim bazenom i teretanom. Apartmani imaju privatni balkon. Mirni apartmani Duvabitat imaju jednostavan, moderan dekor.
Recenzije od 
Snimio anonimni putnik
Napisano: 25. srp 2026.
Boravak: srp, 2026
Only fault I can say is that they should let a family of 4 have one apartment as my son at 16 is still classed as a child everywhere else, so this meant we had to book two apartments when one can accommodate 4 people.. being a family I requested way in advance for them to be next to each other which wasn’t accommodated so this is the only negative I can give.
Snimio anonimni putnik
Napisano: 25. srp 2026.
Boravak: srp, 2026
Fantastic stay , great location and facilities. Excellent value and amazing friendly staff. Highly recommended for families and couples alike.
Snimio anonimni putnik
Napisano: 15. lip 2026.
Boravak: svi, 2026
Really nice place and the staff were so helpful and friendly. Great for cycling and multiple pools to choose from plus plenty of activities if you can fit them all in! It just felt nice and safe and relaxed there. Super handy for the bus stop to travel further afield and a shops is really close by too. A nice stroll takes you to the beach and main town which we really enjoyed getting to stretch our legs and wander around.
Snimio anonimni putnik
Napisano: 4. kol 2026.
Boravak: srp, 2026
Very clean. Perfectly located. I would book again without hesitation!
Obitelji
Napisano: 24. kol 2025.
Boravak: kol, 2025
Poor standards. We checked out in less than 8 hours.
We stayed a matter of hours before checking out with a full refund due to the standards we found.
We checked in to an apartment in the habitat part of the hotel. We found the following issues
- every air con vent in the apartment had significant mould presenting a health and safety issue. This shows both a disregard for the maintenance needs of this system and basic hygiene of cleaning away the mould. This could be spreading mould via the air con system which is alarming when travelling with children.
- Bathroom smelled significantly and had pubic hairs and grime on the floor. The white shower tray was slightly textured and had loads of dirt ground into it. There was mould and dirt in the ceiling panels and along the shower screen.
- In the kitchen it wasn’t much better. The crockery was visibly dirty in the cupboard and the cutlery tray was full of dirt and an old scabby plastic tray. The “clean” ice bucket again was visibly dirty. The toaster was melted and looked unsafe to use.
- The apartment had a sofa bed which had multiple stains on the main unit around which we were expected to sleep. One of the pillow cases had 5 different stains and would have been clearly visible to whoever made the bed.
- The single bedroom…we referred to as the prison cell due to its absence of furniture beyond a single bed and a dirty little fabric stool had significant mould. It was all along the silicone on the window and along the walls. The was a pull cord of some sort and it was literally black with mould. This room also had an ant problem. I fully accept ants can be found in warm countries however this was supposed to be a clean floor and it was visible there was a dirty gap where the ants were entering from. We even found ants in my children’s bed in the neighbouring room. The lampshade over the head of the bed had an accomplished network of cobwebs again from a long period of inadequate cleaning.
- Every surface in the living room had a layer of dust. Even the kitchen table. I genuinely cannot fathom how anyone could have prepared this apartment. In the morning we moved the sofa bed back to expose floor which had not been walked on since we arrived. It was visibly dirty. A quick wipe with a tissue showed the floor was in fact filthy.
- We also had significant concern over the safety of an electric box located within the reach of children with a flimsy plastic cover which had an electricity symbol on it but could easily be popped off. This showed a junction box with a gap which should a hand be placed inside could reach live components. This would be illegal in the UK. When raising this with reception we were told “well you are in Spain”.
We contacted reception within 5 minutes of arrival but due to the time of night had to endure a nights stay. In the morning when we approached reception at first we were told our perception was due to arriving in the night and being tired. Not a helpful comment. We were then told that a cleaner would be sent in or we could be moved to an apartment near by. They did not seem shocked or alarmed by the photos we showed them. These poor safety, hygiene and maintenance standards are clearly accepted here. I have no idea what the cleaner who allegedly cleaned this apartment even did before we arrived. We didn’t expect that another clean would address the ground in long term accumulation of dirt. The safety issues were also a serious concern for us travelling with young children.
A further word of warning. The new website creates a very different image to the one that is found in reality. New decor is covered in dust and dirt and the glossy photos do not show the dirt that lies just out of shot. The website also does not explain clearly the room situation in certain parts of the resort. We booked directly and thought we had booked a two bedroom apartment with 2 double rooms. It was in fact one single, a twin and the dirty sofa bed in the dirty living area.
Thankfully the manager quickly agreed to give us a full refund for the rest of the stay and by midday we had checked in elsewhere locally to a cleaner and well maintained hotel. They didn’t seem shocked by what we showed them and just seemed to imply it was all about our opinion rather than them failing to meet some very basic standards. We love Pollensa and there are so many great places to stay…go elsewhere like thankfully we have done!
Oh yes and breakfast served til 10…stale waffles, cold food in the servery before 10am as everything was turned off and by 10:10 being told to leave as they were cleaning up. Thank god the coffee was good otherwise I think I would have lost my mind!!
We checked in to an apartment in the habitat part of the hotel. We found the following issues
- every air con vent in the apartment had significant mould presenting a health and safety issue. This shows both a disregard for the maintenance needs of this system and basic hygiene of cleaning away the mould. This could be spreading mould via the air con system which is alarming when travelling with children.
- Bathroom smelled significantly and had pubic hairs and grime on the floor. The white shower tray was slightly textured and had loads of dirt ground into it. There was mould and dirt in the ceiling panels and along the shower screen.
- In the kitchen it wasn’t much better. The crockery was visibly dirty in the cupboard and the cutlery tray was full of dirt and an old scabby plastic tray. The “clean” ice bucket again was visibly dirty. The toaster was melted and looked unsafe to use.
- The apartment had a sofa bed which had multiple stains on the main unit around which we were expected to sleep. One of the pillow cases had 5 different stains and would have been clearly visible to whoever made the bed.
- The single bedroom…we referred to as the prison cell due to its absence of furniture beyond a single bed and a dirty little fabric stool had significant mould. It was all along the silicone on the window and along the walls. The was a pull cord of some sort and it was literally black with mould. This room also had an ant problem. I fully accept ants can be found in warm countries however this was supposed to be a clean floor and it was visible there was a dirty gap where the ants were entering from. We even found ants in my children’s bed in the neighbouring room. The lampshade over the head of the bed had an accomplished network of cobwebs again from a long period of inadequate cleaning.
- Every surface in the living room had a layer of dust. Even the kitchen table. I genuinely cannot fathom how anyone could have prepared this apartment. In the morning we moved the sofa bed back to expose floor which had not been walked on since we arrived. It was visibly dirty. A quick wipe with a tissue showed the floor was in fact filthy.
- We also had significant concern over the safety of an electric box located within the reach of children with a flimsy plastic cover which had an electricity symbol on it but could easily be popped off. This showed a junction box with a gap which should a hand be placed inside could reach live components. This would be illegal in the UK. When raising this with reception we were told “well you are in Spain”.
We contacted reception within 5 minutes of arrival but due to the time of night had to endure a nights stay. In the morning when we approached reception at first we were told our perception was due to arriving in the night and being tired. Not a helpful comment. We were then told that a cleaner would be sent in or we could be moved to an apartment near by. They did not seem shocked or alarmed by the photos we showed them. These poor safety, hygiene and maintenance standards are clearly accepted here. I have no idea what the cleaner who allegedly cleaned this apartment even did before we arrived. We didn’t expect that another clean would address the ground in long term accumulation of dirt. The safety issues were also a serious concern for us travelling with young children.
A further word of warning. The new website creates a very different image to the one that is found in reality. New decor is covered in dust and dirt and the glossy photos do not show the dirt that lies just out of shot. The website also does not explain clearly the room situation in certain parts of the resort. We booked directly and thought we had booked a two bedroom apartment with 2 double rooms. It was in fact one single, a twin and the dirty sofa bed in the dirty living area.
Thankfully the manager quickly agreed to give us a full refund for the rest of the stay and by midday we had checked in elsewhere locally to a cleaner and well maintained hotel. They didn’t seem shocked by what we showed them and just seemed to imply it was all about our opinion rather than them failing to meet some very basic standards. We love Pollensa and there are so many great places to stay…go elsewhere like thankfully we have done!
Oh yes and breakfast served til 10…stale waffles, cold food in the servery before 10am as everything was turned off and by 10:10 being told to leave as they were cleaning up. Thank god the coffee was good otherwise I think I would have lost my mind!!
Odgovor hotela
Napisano: 25. kol 2025.
Dear guest:
Thank you for sharing your experience with us.
I would like to apologise for all the issues you describe on your review. Seeing the pictures, there is no much to say as i claerly see that, as you well point, the apartment wasn't ready to be used.
Most of comments regarding the cleanliness are always good, but this time we did not meet the standard we would like to have for our guests.
I already checked the apartment with the head of the maids as most of issues are avoidable, someone missed at some point into double checking the apartment before it was used.
Once more, please accept my deepest apologies, I completely understand your dissapointment.
Yours sincerely.
Thank you for sharing your experience with us.
I would like to apologise for all the issues you describe on your review. Seeing the pictures, there is no much to say as i claerly see that, as you well point, the apartment wasn't ready to be used.
Most of comments regarding the cleanliness are always good, but this time we did not meet the standard we would like to have for our guests.
I already checked the apartment with the head of the maids as most of issues are avoidable, someone missed at some point into double checking the apartment before it was used.
Once more, please accept my deepest apologies, I completely understand your dissapointment.
Yours sincerely.
Vrlo dobra lokacija
Crta. Port de Pollença a Pollença Km.58, Pollença, 07470, Španjolska|5,18 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Duvabitat Apartments: često postavljana pitanja
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