Abba Fonseca
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Više o hotelu Abba Fonseca
Abba Fonseca
Smješten u povijesnom središtu ovog grada, Abba Fonseca je suvremeni hotel sa starim kamenim pročeljem koji nudi prostrane i vesele sobe. S pogledom na veličanstvenu katedralu u Salamanci, ovaj je hotel savršen za divljenje ovom povijesnom gradu.
Napisano: 4. ruj 2026.
Boravak: ruj, 2026
Napisano: 9. kol 2026.
Boravak: kol, 2026
Ant nest under the carpet!!
Unfortunately, the room and, above all, the hygiene conditions were extremely disappointing.
The carpet in the room was dirty and clearly needed attention. The breakfast was also below our expectations.
However, the most serious issue was what we discovered in the morning: hundreds of ants inside our room, apparently coming from a nest underneath the carpet. The ants had spread onto the bedside table and were eating food that had been left there. It was an extremely disturbing experience to wake up to.
This was not just unpleasant — it was a serious hygiene issue and potentially dangerous for us and especially for our newborn baby. Finding what appeared to be an ant nest underneath the room carpet is completely unacceptable for accommodation that is supposed to meet basic standards of cleanliness and hygiene.
We strongly believe this should be treated as a very serious hygiene failure, and the room should be thoroughly inspected and professionally treated before being offered to other guests.
The location and restaurant were good, but the hygiene problem completely overshadowed these positives. We would not stay here again and cannot recommend this accommodation, particularly to families with small children or babies.
Odgovor hotela
Napisano: 11. kol 2026.
We sincerely thank you for taking the time to share your experience with us. We deeply regret the inconvenience you experienced during your stay, especially regarding the presence of ants, a situation we understand was very upsetting and disappointing, even more so while traveling with a baby.
At our hotel, we maintain strict cleaning protocols and regular fumigation, but unfortunately, these kinds of unforeseen incidents can occur. In fact, this is the first time this has happened in a room.
To compensate for the inconvenience, we have not charged you for the room. We want to assure you that the comfort and well-being of our guests are our top priority.
We appreciate you highlighting the location and the restaurant as positive aspects of your visit. However, we recognize that these aspects do not compensate for the seriousness of what happened in the room, nor the discomfort and concern this caused you and your family.
Thank you again for your honesty. We hope to regain your trust in the future.
Sincerely,
Lourdes Gabriel, General Director
Napisano: 26. kol 2026.
Boravak: kol, 2026
Medieval atmosphere
Odgovor hotela
Napisano: 28. kol 2026.
It is very gratifying to know that the unique ambiance of our hotel, inspired by the medieval history of the area, and its proximity to the city's historic center were elements you particularly enjoyed during your stay with us.
We are also pleased that you enjoyed the breakfast and the value for money, as we pay special attention to ensuring that every detail contributes to a memorable experience for those who entrust their rest to us.
We sincerely appreciate the high ratings you gave for sleep quality, cleanliness, service, and room comfort. Your feedback is the best recognition of our daily work and a motivation to continue striving for excellence.
It will be a true pleasure to welcome you back on future visits.
Sincerely,
Lourdes Gabriel, General Manager
US
Napisano: 23. kol 2026.
Boravak: kol, 2026
Excellent for relaxing, sleep and for sightseeing
Odgovor hotela
Napisano: 25. kol 2026.
Thank you so much for taking the time to share your impressions of your recent stay at our hotel.
We are delighted to hear that the central location and tranquility of our facilities allowed you to enjoy a relaxing and comfortable visit to Salamanca. It is a pleasure to know that the panoramic view of the old city was a highlight of your stay, as well as the ease of access and use of the garage.
We especially appreciate your excellent feedback on the quality of your sleep, the comfort of the room, and the cleanliness, as well as your praise for the breakfast and the service you received. Your words are a great motivation for our entire team to maintain the highest level of service and quality.
It would be an honor to welcome you back on future visits to the city.
Sincerely,
Lourdes Gabriel, General Manager
Napisano: 20. kol 2026.
Boravak: kol, 2026
The freshly squeezed orange juice and sweet fruits were appreciated.
The room was well maintained and a pleasure to use.
Izvrsna lokacija
Pl. de San Blas, 2, Salamanca, 37007, Španjolska|0,59 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

