Apartamentos Suites Santa Cruz
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Klimatizacija
Shuttle prijevoz do zračne luke
24-satna recepcija
Restoran
Za nepušače
Više o hotelu Apartamentos Suites Santa Cruz
Apartamentos Suites Santa Cruz
Ovaj elegantni kompleks smješten je 2 minute hoda od seviljske katedrale i tornja Giralda te nudi besplatnu WiFi zonu. Vrtovi Reales Alcazares udaljeni su samo 100 metara.
Recenzije od 
Parovi
Napisano: 23. svi 2026.
Boravak: svi, 2026
Good.
The place is very cozy, clean, and organized; everything is perfect. The customer service is excellent. The only downside is that they do not have a minibar or vending machines. They bring you a set of 2 Coca-Colas, 2 juices, 2 small bottles of water, and 2 cans of nuts for €15, but there is no alcohol. I also found it a bit excessive that they charge an extra €25 for entering a little later, even though it was before midnight, but everything else was wonderful.
Snimio anonimni putnik
Napisano: 12. ruj 2026.
Boravak: ruj, 2026
Would NOT go back. Check in is at 3pm. We mentioned that we would arrive around 2:30pm and asked if there was any way to get an early 30 minute check in. They said yes, but it would cost 25 euros.
We said no worries and decided to wait until 3pm. We ended up arriving around 3:30pm anyway because of traffic. Once we arrived, they still were not finished cleaning our room when check in was for 3pm.
When we finally got into the apartment, there was a dead bug on the bed sheets, despite the cleaner having literally walked out of the room as we walked in. There were bugs all over the floors, in the corners of the rooms, in the bathroom, pretty much everywhere. Every few feet, you could find another bug.
The bathroom fan hums all night and does not shut off. There is rust in the shower, the bathroom sink is clogged, the floors throughout the apartment are in terrible condition, and the room smells moldy. Photos attached.
We messaged the hotel manager about the issues, and to their credit, they did move us to a new room. It was better, but the bathroom ceiling in that room was leaking, so we had to put a bowl underneath the leak.
They felt bad about the situation and “upgraded” us to their suite. Yes, they moved us to a third room. Only to find out that the shower sprays uncontrollably from the shower head onto the walls and ceiling. And the AC stank of mold and humidity.
The ONLY positive thing about this hotel is the location & they did try to accommodate.
We said no worries and decided to wait until 3pm. We ended up arriving around 3:30pm anyway because of traffic. Once we arrived, they still were not finished cleaning our room when check in was for 3pm.
When we finally got into the apartment, there was a dead bug on the bed sheets, despite the cleaner having literally walked out of the room as we walked in. There were bugs all over the floors, in the corners of the rooms, in the bathroom, pretty much everywhere. Every few feet, you could find another bug.
The bathroom fan hums all night and does not shut off. There is rust in the shower, the bathroom sink is clogged, the floors throughout the apartment are in terrible condition, and the room smells moldy. Photos attached.
We messaged the hotel manager about the issues, and to their credit, they did move us to a new room. It was better, but the bathroom ceiling in that room was leaking, so we had to put a bowl underneath the leak.
They felt bad about the situation and “upgraded” us to their suite. Yes, they moved us to a third room. Only to find out that the shower sprays uncontrollably from the shower head onto the walls and ceiling. And the AC stank of mold and humidity.
The ONLY positive thing about this hotel is the location & they did try to accommodate.
Snimio anonimni putnik
Napisano: 9. ruj 2026.
Boravak: ruj, 2026
We were pleased with the apartment. It was clean, nicely furnished, and was very comfortable. However, check in is not manned and there is no access whatsoever to the property before 3pm and despite saying they are contactable 24 hours a day that is difficult to achieve when the phone number is on a desk several yards away inside a locked room.
We arrived early hoping to be able to leave our luggage and come back for a 3pm check in. After several rings on the bell and a long wait someone came to tell us to go into the next street to the Hotel Halo. We did this and the Halo made it very clear that they were not connected to the Santa Cruz apartments and were pretty fed up with dealing with them. We were then directed to a shop in another street where we could store our luggage for 6 euros a bag. There were 4 of us so the bill was quite hefty. As check out was at 11am we needed to repeat this the following day otherwise it meant us carrying our luggage around with us all day or leaving Seville early.
None of this is made clear on making the reservation. It is overly complicated and inconvenient. I have never yet stayed in a hotel where the doors aren’t opened until 3pm exactly nor where luggage cannot be stored for a few hours. For this reason alone we would not stay here again. Reception, when it did open, was efficient and friendly, accommodation was good, location is perfect, but the confusion of check in marred the experience.
We arrived early hoping to be able to leave our luggage and come back for a 3pm check in. After several rings on the bell and a long wait someone came to tell us to go into the next street to the Hotel Halo. We did this and the Halo made it very clear that they were not connected to the Santa Cruz apartments and were pretty fed up with dealing with them. We were then directed to a shop in another street where we could store our luggage for 6 euros a bag. There were 4 of us so the bill was quite hefty. As check out was at 11am we needed to repeat this the following day otherwise it meant us carrying our luggage around with us all day or leaving Seville early.
None of this is made clear on making the reservation. It is overly complicated and inconvenient. I have never yet stayed in a hotel where the doors aren’t opened until 3pm exactly nor where luggage cannot be stored for a few hours. For this reason alone we would not stay here again. Reception, when it did open, was efficient and friendly, accommodation was good, location is perfect, but the confusion of check in marred the experience.
Snimio anonimni putnik
Napisano: 14. svi 2026.
Boravak: svi, 2026
The apartment was a decent size, basic and clean. It is very central to the Alcazar and plaza. So you will be in the heart of the town.
The booking process was easy . However we didn't receive an email with the contact numbers for front desk on arrival. It was easy enough to find on the back of the property door. Most people travel with a phone and WhatsApp.
The booking process was easy . However we didn't receive an email with the contact numbers for front desk on arrival. It was easy enough to find on the back of the property door. Most people travel with a phone and WhatsApp.
Snimio anonimni putnik
Napisano: 12. svi 2026.
Boravak: svi, 2026
The property it’s in a great location ,and the apartment is spacious , however , they don’t take the trash out unless you pay for it , the property wasn’t clean , the toilet was broken as well as the courting shower was falling off , they don’t change the tower unless you pay for , the list go on and on , I rate a 5 out 5 in location , the rest they need to work on .
Izvrsna lokacija
C. Justino de Neve, 4, Casco Antiguo, Sevilja, 41004, Španjolska|0,63 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Apartamentos Suites Santa Cruz: često postavljana pitanja
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