Virgen de los Reyes
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
24-satna recepcija
Restoran
Više o hotelu Virgen de los Reyes
Virgen de los Reyes
Ovaj hotel ima recepciju otvorenu 24 sata dnevno i besplatni pristup internetu, a nalazi se na 20 minuta hoda od povijesnog centra Seville, u trgovačkom centru Nervión. Željeznički kolodvor Sevilla Santa Justa udaljen je 900 metara.
Recenzije od 
Snimio anonimni putnik
Napisano: 24. kol 2026.
Boravak: kol, 2026
The reception was helpful and room was tidy. Good for one night with all the necessary things. Walkable distance from Seville railway station.
Obitelji
Napisano: 19. kol 2026.
Boravak: kol, 2026
refusal to accommodate me
I booked a room late. Upon arriving at the location, the night staff member indicated to me that they did not see my reservation and that there were ultimately no more rooms available. They then asked me to cancel the reservation myself, specifying that they could not do it since they did not see it in their system.
Today, the establishment is nevertheless refusing to refund me, even though they indicate on their end that I did not show up. That seems contradictory to me: if the hotel was able to report my absence, it means they were aware of my reservation, right?
I therefore cannot help but wonder if other reasons motivated this refusal to host me. Could my appearance or the fact that I do not match the image or the standing of the establishment have played a role?
Today, the establishment is nevertheless refusing to refund me, even though they indicate on their end that I did not show up. That seems contradictory to me: if the hotel was able to report my absence, it means they were aware of my reservation, right?
I therefore cannot help but wonder if other reasons motivated this refusal to host me. Could my appearance or the fact that I do not match the image or the standing of the establishment have played a role?
Odgovor hotela
Napisano: 21. kol 2026.
Cher Matthieu,
Concernant la réservation, je souhaiterais préciser que lorsque vous avez effectué la réservation à 1 h 00 le 17/08, celle-ci correspondait à la nuit du 17 au 18 août, et non à la nuit du 16 au 17, qui était la date à laquelle vous souhaitiez séjourner dans notre établissement et effectuer votre arrivée (check-in).
Précisément afin de vous éviter tout désagrément, notre réceptionniste vous a indiqué de procéder à l’annulation de la réservation, en vous avertissant que, si vous ne le faisiez pas, les frais correspondants pourraient être facturés. Malheureusement, la réservation n’a pas été annulée et, par conséquent, ces frais ont finalement été générés.
Par ailleurs, nous sommes surpris par la méfiance que vous manifestez à l’égard de l’intervention de notre réceptionniste, dont la fonction est précisément d’accueillir, d’orienter et d’aider nos clients dans la mesure de ses possibilités. Dans le cas présent, son indication avait pour seul objectif de vous éviter un coût inutile.
De même, nous regrettons et ne pouvons cautionner l’allusion que vous faites à l’apparence. Dans notre établissement, toutes les personnes sont accueillies avec le même respect et la même considération, indépendamment de leur nationalité, de leur race, de leur origine ou de leur apparence. Ces valeurs font partie de notre conception de l’hospitalité et constituent des principes que nous défendons fermement.
.
.
Nous vous remercions une nouvelle fois d’avoir partagé votre expérience, car cela nous permet de clarifier ce qui s’est passé et de continuer à travailler afin d’offrir à nos clients le meilleur service possible.
Cordialement.
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Concernant la réservation, je souhaiterais préciser que lorsque vous avez effectué la réservation à 1 h 00 le 17/08, celle-ci correspondait à la nuit du 17 au 18 août, et non à la nuit du 16 au 17, qui était la date à laquelle vous souhaitiez séjourner dans notre établissement et effectuer votre arrivée (check-in).
Précisément afin de vous éviter tout désagrément, notre réceptionniste vous a indiqué de procéder à l’annulation de la réservation, en vous avertissant que, si vous ne le faisiez pas, les frais correspondants pourraient être facturés. Malheureusement, la réservation n’a pas été annulée et, par conséquent, ces frais ont finalement été générés.
Par ailleurs, nous sommes surpris par la méfiance que vous manifestez à l’égard de l’intervention de notre réceptionniste, dont la fonction est précisément d’accueillir, d’orienter et d’aider nos clients dans la mesure de ses possibilités. Dans le cas présent, son indication avait pour seul objectif de vous éviter un coût inutile.
De même, nous regrettons et ne pouvons cautionner l’allusion que vous faites à l’apparence. Dans notre établissement, toutes les personnes sont accueillies avec le même respect et la même considération, indépendamment de leur nationalité, de leur race, de leur origine ou de leur apparence. Ces valeurs font partie de notre conception de l’hospitalité et constituent des principes que nous défendons fermement.
.
.
Nous vous remercions une nouvelle fois d’avoir partagé votre expérience, car cela nous permet de clarifier ce qui s’est passé et de continuer à travailler afin d’offrir à nos clients le meilleur service possible.
Cordialement.
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Parovi
Napisano: 16. kol 2026.
Boravak: kol, 2026
Heavenly Scent
We stayed for five nights and found the hotel surpassed our expectations. It is spotlessly clean, airy and tranquil and it smells heavenly! Like others have said, the staff were friendly, courteous and welcoming. We liked the location - it is about thirty minutes to the cathedral if you walk and it is a stroll through magical streets with a wonderful atmosphere - especially at night. If you don't want to walk, the buses are brilliant and we used the 21 bus almost every day. A beautiful hotel in a wonderful city - we would love to go back!
Odgovor hotela
Napisano: 17. kol 2026.
Dear Guest,
Your kind words are greatly appreciated.
We are truly delighted that your visit went above what you had been hoping for. Our team takes great pride in keeping every area spotless and fresh, and it is wonderful to hear you noticed the uplifting fragrance throughout the hotel.
We are pleased that you enjoyed the peaceful and spacious feel of our spaces and that you felt welcomed by our team. Knowing you valued our attentive staff means a lot to us.
It is also fantastic to learn that our location served you well, making it easy for you to wander into the city and enjoy the vibrant atmosphere, day and night. We are glad public transport was simple to use and convenient for your plans. Your remark about the city’s magical streets captures exactly why so many guests love exploring Seville from our hotel.
We look forward to welcoming you back on a future trip.
Best regards,
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Your kind words are greatly appreciated.
We are truly delighted that your visit went above what you had been hoping for. Our team takes great pride in keeping every area spotless and fresh, and it is wonderful to hear you noticed the uplifting fragrance throughout the hotel.
We are pleased that you enjoyed the peaceful and spacious feel of our spaces and that you felt welcomed by our team. Knowing you valued our attentive staff means a lot to us.
It is also fantastic to learn that our location served you well, making it easy for you to wander into the city and enjoy the vibrant atmosphere, day and night. We are glad public transport was simple to use and convenient for your plans. Your remark about the city’s magical streets captures exactly why so many guests love exploring Seville from our hotel.
We look forward to welcoming you back on a future trip.
Best regards,
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Skupine
Napisano: 11. kol 2026.
Boravak: kol, 2026
Memorable weekend getaway
We arrived on an early flight so we were not expecting to check in immediately. However, to our surprise Juan Carlos said "let me just check if your rooms are ready." He then came back and said that we can check in early since the rooms were indeed ready. This gesture was very welcomed as we were only expecting the hotel to store our luggage at best prior to check-in. The hotel was very clean, the staff were very welcoming and always went out of their way to communicate effectively with us even though English is not their first language.
I must take this opportunity to say that my friends and I had
absolutely incredible stay. A huge shoutout to Juan Carlos who is the true definition of what the hospitality industry should represent. Their exceptional service made our trip unforgettable. We will definitely be back!!
I must take this opportunity to say that my friends and I had
absolutely incredible stay. A huge shoutout to Juan Carlos who is the true definition of what the hospitality industry should represent. Their exceptional service made our trip unforgettable. We will definitely be back!!
Odgovor hotela
Napisano: 15. kol 2026.
Dear Guest,
Many thanks for your review.
We are thrilled you enjoyed your memorable stay with us.
Our team takes pride in anticipating needs like early check-in availability when possible. Juan Carlos exemplifies our commitment to thoughtful service, and we will share your kind words with him. Your appreciation for our clean spaces and staff's welcoming approach despite language differences means a great deal to us. It is heartening to know these efforts contributed to making your trip unforgettable.
The entire team look forward to welcoming you back in the future.
Best regards,
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Many thanks for your review.
We are thrilled you enjoyed your memorable stay with us.
Our team takes pride in anticipating needs like early check-in availability when possible. Juan Carlos exemplifies our commitment to thoughtful service, and we will share your kind words with him. Your appreciation for our clean spaces and staff's welcoming approach despite language differences means a great deal to us. It is heartening to know these efforts contributed to making your trip unforgettable.
The entire team look forward to welcoming you back in the future.
Best regards,
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Skupine
Napisano: 6. kol 2026.
Boravak: kol, 2026
Great little hotel , wonderful staff
Great little hotel . Reception staff are very helpful . Staff make you very welcome. Rooms are immaculately clean. Room 112 suite has a balcony with a turndown service every night. The macaroons they give you are amazing.
You can either have breakfast with your room or the hotel has a cafe which opens at 7am for breakfast. They make fresh baked churros and hot chocolate in the morning AMAZING you have to try them.
The hotel has a small pool area where you can sunbath or just to cool off. A great spot to explore Seville. A Uber to/from the hotel to the centre is around €9
You can either have breakfast with your room or the hotel has a cafe which opens at 7am for breakfast. They make fresh baked churros and hot chocolate in the morning AMAZING you have to try them.
The hotel has a small pool area where you can sunbath or just to cool off. A great spot to explore Seville. A Uber to/from the hotel to the centre is around €9
Odgovor hotela
Napisano: 15. kol 2026.
Dear Terry,
Thank you for letting us know your impressions.
We are thrilled to hear your stay at Hotel Virgen De Los Reyes was so enjoyable.
Our team takes great pride in providing welcoming service and ensuring every detail of your room exceeds expectations. We’re delighted you appreciated the thoughtful touches like our evening turndown service and the macaroons left in your suite.
Starting your day with freshly made churros and rich hot chocolate sounds like the perfect way to explore Seville’s charms. Our pool area is ideal for unwinding after a day of adventures, and we’re glad it added comfort to your stay. Being just a short ride from the city center allows our guests to balance relaxation with discovery effortlessly.
The entire team looks forward to seeing you again in the future.
Kind regards,
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Thank you for letting us know your impressions.
We are thrilled to hear your stay at Hotel Virgen De Los Reyes was so enjoyable.
Our team takes great pride in providing welcoming service and ensuring every detail of your room exceeds expectations. We’re delighted you appreciated the thoughtful touches like our evening turndown service and the macaroons left in your suite.
Starting your day with freshly made churros and rich hot chocolate sounds like the perfect way to explore Seville’s charms. Our pool area is ideal for unwinding after a day of adventures, and we’re glad it added comfort to your stay. Being just a short ride from the city center allows our guests to balance relaxation with discovery effortlessly.
The entire team looks forward to seeing you again in the future.
Kind regards,
Iñaki Ambrojo
Virgen de los Reyes Affiliated by Senator, Manager
Lokacija
Avda. Luis Montoto, 129, Distrito San Pablo-Santa Justa, Sevilja, 41007, Španjolska|2,5 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Virgen de los Reyes: često postavljana pitanja
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