HL Paradise Island
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu HL Paradise Island
HL Paradise Island
HI Paradise Island nalazi se manje od 1 km od plaže Playa Blanca, na južnoj obali Lanzarotea. Hotel ima vanjski bazen, terasu i sobe s balkonima. Svaka soba ima klima-uređaj, satelitsku TV i prostor za sjedenje.
Recenzije od 
Obitelji
Napisano: 10. srp 2026.
Boravak: srp, 2026
Not worthy of 4*
Absolutelly the worst 4 star holiday ive ever spent my hard earnt money on. I got there around 10.30pm and what can i say we got put in a room that was mouldy and damp, the smell could have killed, my pillow cases were also damp! when i went to reception to complain and ask to be moved i was told i couldnt be moved despite another couple i was talking to being moved 3 times as they had similar problems, the reception said they would get the cleaners to deep clean the room. Well if mopping the floor and a new pillow case was a deep clean then i can tell why it smelt the way it did. The problems didnt end there... my electric went so needed an electrician. The phone line didnt work, the hair dryer only blew cold my bed smelt like someone had peed on it and you have to pay for a safe, wifi and pool towels. The reception staff were very dismissive of my complaints so i gave up and spent the least time possible in the room and aired it. (This didnt solve the problem)
The only thing that was good was the catering staff, i would say they went above and beyond the food was great, they clear your plates away once you have finished and pay great attention to you.
The hotel itself is not worthy of 4 stars ive stayed in better 3 star hotels with more for money and definitely acceptable living conditions. My 4 year old daughter has left with such a bad cough from the damp and was upset everytime we needed to go to 'the smelly room' as she would call it. The front door didnt even shut properly, we had a maid just walk in at 11pm one night asking if we asked for more pillows which wasnt us, but to just bang the door and walk in was mind blowing when we were all asleep.
All issues were raised at reception and downplayed and rude. I know of at least 4 other couples with the same issues so i wasnt the only one. The only compensation which i had to haggle for was free wifi disappointed is an understatement and extremely gutted my family holiday was spent here.
HL paradise or HL hell?
The only thing that was good was the catering staff, i would say they went above and beyond the food was great, they clear your plates away once you have finished and pay great attention to you.
The hotel itself is not worthy of 4 stars ive stayed in better 3 star hotels with more for money and definitely acceptable living conditions. My 4 year old daughter has left with such a bad cough from the damp and was upset everytime we needed to go to 'the smelly room' as she would call it. The front door didnt even shut properly, we had a maid just walk in at 11pm one night asking if we asked for more pillows which wasnt us, but to just bang the door and walk in was mind blowing when we were all asleep.
All issues were raised at reception and downplayed and rude. I know of at least 4 other couples with the same issues so i wasnt the only one. The only compensation which i had to haggle for was free wifi disappointed is an understatement and extremely gutted my family holiday was spent here.
HL paradise or HL hell?
Odgovor hotela
Napisano: 10. srp 2026.
Dear A9471QEelainee,
Thank you for taking the time to share your feedback.
We are sorry to read that your stay did not meet your expectations and that you experienced a number of issues during your holiday. We regret that aspects of your accommodation, room maintenance, and your interactions with reception left you feeling disappointed.
We appreciate you bringing your observations to our attention and thank you for reporting your concerns during your stay. Guest feedback is important to us and helps us better understand individual experiences and expectations.
At the same time, we are pleased to read your positive comments regarding our catering team and the food offered during your stay. We will be pleased to share your kind words with the team.
We are sorry that your overall impression of the hotel was not a positive one and thank you again for taking the time to leave your review.
Kind regards,
HL Paradise Island Team
Thank you for taking the time to share your feedback.
We are sorry to read that your stay did not meet your expectations and that you experienced a number of issues during your holiday. We regret that aspects of your accommodation, room maintenance, and your interactions with reception left you feeling disappointed.
We appreciate you bringing your observations to our attention and thank you for reporting your concerns during your stay. Guest feedback is important to us and helps us better understand individual experiences and expectations.
At the same time, we are pleased to read your positive comments regarding our catering team and the food offered during your stay. We will be pleased to share your kind words with the team.
We are sorry that your overall impression of the hotel was not a positive one and thank you again for taking the time to leave your review.
Kind regards,
HL Paradise Island Team
Parovi
Napisano: 8. srp 2026.
Boravak: srp, 2026
6th of June we got here only give a 1 star
Never ever again i put me foot in that filfty hotel it was disgusting dirty shower heads bern complaining 3 x nothing done at all floor dirty and pool dirty buffet is a nightmare so glad we moved outva got somewhere else a stayed inna beautiful bungalow with a clean pool aswell
Odgovor hotela
Napisano: 10. srp 2026.
Dear 826hanneloreb,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations and that you were dissatisfied with aspects of your stay, including cleanliness and the dining experience.
We appreciate you sharing your observations, as guest feedback helps us better understand individual experiences and expectations.
We regret that your overall impression was a negative one and thank you once again for taking the time to leave a review.
Kind regards,
HL Paradise Island Team
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations and that you were dissatisfied with aspects of your stay, including cleanliness and the dining experience.
We appreciate you sharing your observations, as guest feedback helps us better understand individual experiences and expectations.
We regret that your overall impression was a negative one and thank you once again for taking the time to leave a review.
Kind regards,
HL Paradise Island Team
Skupine
Napisano: 4. lip 2026.
Boravak: lip, 2026
Aging hotel with very affordable prices
The hotel is very aging. The rooms are large but there is a significant lack of cleanliness. The dining options are good with a variety but very British. The all-inclusive bar is quite mediocre. The pre-made cocktails are fluorescent and too sweet.
The pools and water slides are nice. It is well located, close to the sea and a volcano.
The pools and water slides are nice. It is well located, close to the sea and a volcano.
Odgovor hotela
Napisano: 11. lip 2026.
Cher U1474XJcharleneb,
Nous vous remercions d’avoir pris le temps de partager votre avis à la suite de votre séjour dans notre établissement.
Nous sommes heureux de lire que vous avez apprécié l’emplacement de l’hôtel ainsi que les installations des piscines et toboggans, et que l’offre de restauration ainsi que le rapport qualité-prix vous ont globalement satisfait.
Nous regrettons toutefois que certains aspects de votre séjour n’aient pas répondu à vos attentes, notamment en ce qui concerne la propreté de la chambre et la sélection de boissons en formule tout compris. Vos remarques ont bien été prises en compte et seront transmises aux services concernés pour examen interne.
Les retours de nos clients sont essentiels pour nous aider à améliorer en permanence la qualité de nos prestations.
Nous vous remercions encore pour votre retour.
Cordialement,
HL Paradise Island équipe
Nous vous remercions d’avoir pris le temps de partager votre avis à la suite de votre séjour dans notre établissement.
Nous sommes heureux de lire que vous avez apprécié l’emplacement de l’hôtel ainsi que les installations des piscines et toboggans, et que l’offre de restauration ainsi que le rapport qualité-prix vous ont globalement satisfait.
Nous regrettons toutefois que certains aspects de votre séjour n’aient pas répondu à vos attentes, notamment en ce qui concerne la propreté de la chambre et la sélection de boissons en formule tout compris. Vos remarques ont bien été prises en compte et seront transmises aux services concernés pour examen interne.
Les retours de nos clients sont essentiels pour nous aider à améliorer en permanence la qualité de nos prestations.
Nous vous remercions encore pour votre retour.
Cordialement,
HL Paradise Island équipe
Obitelji
Napisano: 9. srp 2026.
Boravak: lip, 2026
DO NOT GO HERE!! It’s a disgrace
Here’s my complain to Thomas Cook who just said ‘ the hotel denies all your feedback, have you seen the photos?’
So disgusted that I will also never use Thomas Cook again.
My complaint is about the hotel and facilities, they were not 4* as you advertised, the place was exceptionally run down and not for unsanitary.
Firstly when we arrived the bathroom sink was blocked, it took hours for
Someone to come and the smell was awful. It continued to block daily despite reporting that whatever they were doing was not solving the problem.
The kids splash pool was closed for 4/7 days due to the same child pooing in the water and then their cleaning method took 5 hours meaning it was closed for the remainder of the day, even though 5 hours took you to sometimes 3pm and it didn’t close until 6pm, they simply left it shut. I reported this numerous times and the reception staff said there was nothing they could do. They should have spoken to the family responsible, this was the only reason we chose the hotel for our 4yr old. This ruined the holiday for all other guests wanting to use it.
The facilities were unclean and worn to the point of being dangerous, most paths had missing cement and there were lots of holes and gravel which we were tripping over and also the main path to the top of the water slides for the splash pool were dangerous and children kept slipping and skidding, including my niece.
There was lots of graffiti which had clearly been there for some time and the kids club area bar, was never open but was covered in rubbish which must have been there for over a week. The child’s play area had 1 working swing, the entrance to the slide was covered in sand, clearly from significant build up over time so the carpet was awful to walk on and my niece was covered in sand and scratches from the sand when trying to use the slide. All of this was reported to which the replied ‘they’d look into it’
The hotel room was not cleaned at all, the cleaner came once and ‘made’ the bed, didn’t change it and the floors and bathroom were completely untouched. The balcony overlooking the pool was covered in bird poo and was unusable as a result, this was reported again to reception and they advised they would send a clear who clearly never came.
The hotel was advertised as a ‘family resort’, all inclusive finished at 11pm and the pool bar closed at 12 however there was lots of parties on the pool side with adult and speakers which were directly under our room, it felt unsafe to approach them to ask to keep the noise down so I went to security, there was nobody on staff that night.
Each night for the 7 I was there, I didn’t sleep until 4-5am due to parties laying that long, there were also kids in the pool until the early hours, throwing us beds around and in the pool, again I went to see security and they advised it wasn’t something they could deal with as they go quiet for 5 minutes and then start back up
Again. The fact that security wasn’t patrolling or addressing these issues made us really concerned for our safety so rather than conforming these people each night we had no choice but to lie in bed listening to the music, screaming and shouting until they had had enough.
Overall the hotel experience was poor and our last holiday before my
Niece starts school was completely and utterly ruined. Our pick up time for our return flight was 3:21 and we did not get any sleep before this which meant we had an overtired 4yr old and family who just couldn’t wait to get back home after this nightmare!
So disgusted that I will also never use Thomas Cook again.
My complaint is about the hotel and facilities, they were not 4* as you advertised, the place was exceptionally run down and not for unsanitary.
Firstly when we arrived the bathroom sink was blocked, it took hours for
Someone to come and the smell was awful. It continued to block daily despite reporting that whatever they were doing was not solving the problem.
The kids splash pool was closed for 4/7 days due to the same child pooing in the water and then their cleaning method took 5 hours meaning it was closed for the remainder of the day, even though 5 hours took you to sometimes 3pm and it didn’t close until 6pm, they simply left it shut. I reported this numerous times and the reception staff said there was nothing they could do. They should have spoken to the family responsible, this was the only reason we chose the hotel for our 4yr old. This ruined the holiday for all other guests wanting to use it.
The facilities were unclean and worn to the point of being dangerous, most paths had missing cement and there were lots of holes and gravel which we were tripping over and also the main path to the top of the water slides for the splash pool were dangerous and children kept slipping and skidding, including my niece.
There was lots of graffiti which had clearly been there for some time and the kids club area bar, was never open but was covered in rubbish which must have been there for over a week. The child’s play area had 1 working swing, the entrance to the slide was covered in sand, clearly from significant build up over time so the carpet was awful to walk on and my niece was covered in sand and scratches from the sand when trying to use the slide. All of this was reported to which the replied ‘they’d look into it’
The hotel room was not cleaned at all, the cleaner came once and ‘made’ the bed, didn’t change it and the floors and bathroom were completely untouched. The balcony overlooking the pool was covered in bird poo and was unusable as a result, this was reported again to reception and they advised they would send a clear who clearly never came.
The hotel was advertised as a ‘family resort’, all inclusive finished at 11pm and the pool bar closed at 12 however there was lots of parties on the pool side with adult and speakers which were directly under our room, it felt unsafe to approach them to ask to keep the noise down so I went to security, there was nobody on staff that night.
Each night for the 7 I was there, I didn’t sleep until 4-5am due to parties laying that long, there were also kids in the pool until the early hours, throwing us beds around and in the pool, again I went to see security and they advised it wasn’t something they could deal with as they go quiet for 5 minutes and then start back up
Again. The fact that security wasn’t patrolling or addressing these issues made us really concerned for our safety so rather than conforming these people each night we had no choice but to lie in bed listening to the music, screaming and shouting until they had had enough.
Overall the hotel experience was poor and our last holiday before my
Niece starts school was completely and utterly ruined. Our pick up time for our return flight was 3:21 and we did not get any sleep before this which meant we had an overtired 4yr old and family who just couldn’t wait to get back home after this nightmare!
Odgovor hotela
Napisano: 10. srp 2026.
Dear Jessica2601,
Thank you for taking the time to share such detailed feedback regarding your stay.
We are very sorry to read that your holiday did not meet your expectations and that several aspects of your experience caused disappointment. We regret the inconveniences you describe concerning your accommodation, the facilities, housekeeping, pool availability, noise levels, and your overall holiday experience.
We also appreciate you taking the time to outline your observations in detail. Guest feedback is important to us and helps us better understand the experiences and expectations of our visitors.
We are particularly sorry to learn that your stay, which was intended to be a special family holiday, did not leave you with the positive memories you had hoped for.
Thank you again for sharing your comments.
Kind regards,
HL Paradise Island Team
Thank you for taking the time to share such detailed feedback regarding your stay.
We are very sorry to read that your holiday did not meet your expectations and that several aspects of your experience caused disappointment. We regret the inconveniences you describe concerning your accommodation, the facilities, housekeeping, pool availability, noise levels, and your overall holiday experience.
We also appreciate you taking the time to outline your observations in detail. Guest feedback is important to us and helps us better understand the experiences and expectations of our visitors.
We are particularly sorry to learn that your stay, which was intended to be a special family holiday, did not leave you with the positive memories you had hoped for.
Thank you again for sharing your comments.
Kind regards,
HL Paradise Island Team
Obitelji
Napisano: 11. srp 2026.
Boravak: srp, 2026
Worst hotel
One of the worst holidays i have had would never go back
Housekeeping was so poor didn't look like the room had been cleaned when I checked in
Never any fresh towels
Pool was closed for a day and a half as there was people cutting there feet on numerous broken tiles at bottom of pool
Nighttime entertainment was on for 1hr every night this was never good value for money and never a 4 star hotel
Housekeeping was so poor didn't look like the room had been cleaned when I checked in
Never any fresh towels
Pool was closed for a day and a half as there was people cutting there feet on numerous broken tiles at bottom of pool
Nighttime entertainment was on for 1hr every night this was never good value for money and never a 4 star hotel
Lokacija
C. Francia, 2, Yaiza, 35570, Španjolska|12,1 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 1 g. ili mlađe
Besplatno
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Kontinentalni doručak
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Goste se moli da unaprijed obavijeste smještajni objekt HL Paradise Island o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Please note the property considers children guests up to 13 years old.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
HL Paradise Island: često postavljana pitanja
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