Hunas Falls Hotel
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Lječilište
Više o hotelu Hunas Falls Hotel
Hunas Falls Hotel
S pogledom na prekrasne slapove Hunas, ovaj hotel nudi bijeg usred prirodnog krajolika. Ima vanjski bazen, teren za golf sa 6 rupa i restoran s terasom koji poslužuje švedski stol za doručak. Hotel Hunas Falls udaljen je 26 km od grada Kandyja.
Recenzije od 
Obitelji
Napisano: 16. sij 2026.
Boravak: kol, 2025
The Canadian Gem
I stayed at the hotel with my family booking a three-night breakfast and dinner. We fell in love with this place though it is very difficult to get to but it disappears tired when you arrive. The hotel is built almost 50 years ago so the ruins of the years are clear, especially furniture and European room arrangement. The most beautiful garden I’ve ever seen is God’s paradise on earth. The place is tidy and the garden crew very excellent. The top-notch restaurant makes sure it caters daily and the food is perfectly evaluated. The most beautiful part of the resort is the lovely staff, all smiling, who want to serve you and take care of your every need. My family and I found authentic Sri Lankan hospitality... The large and small Honas Waterfall is within easy reach. The hotel is for those who love solitude and quiet, and people who don't like high-rise may suffer on the way. For me, I will be back and my family again
Obitelji
Napisano: 29. kol 2026.
Boravak: tra, 2026
Disappointing Customer Handling Despite a Wonderful Hotel Experience
My recent experience at Hunnas Falls Hotel was unfortunately a mixture of excellent hospitality from the hotel team and a very disappointing experience with the Marketing Manager.
The matter began when I contacted the hotel regarding a published credit card promotion. I had already made the full payment without receiving the applicable promotional benefit, and I was simply inquiring whether there was any possible option available. I fully understand and accept that the hotel may have policies that prevent refunds or retrospective discounts. My concern, therefore, is not primarily about the financial outcome, but about the manner in which I was treated during the conversation.
What was particularly concerning was that the Marketing Manager appeared initially to be unaware that the promotional period had already ended. Only after a lengthy and unnecessary discussion was this clarified. For a person responsible for marketing and promotions, being fully aware of the hotel’s current and recently concluded campaigns should be a basic professional requirement. The lack of clarity and knowledge regarding the promotion unnecessarily prolonged the conversation.
More importantly, the tone and manner of communication towards a guest were extremely disappointing. Rather than handling the situation calmly, professionally and with an understanding of customer concerns, the conversation became unnecessarily confrontational and personal. A customer who makes an inquiry should be able to expect respectful communication, even when the answer to the request is ultimately “no”.
Some of the subsequent messages were particularly inappropriate and reflected a lack of professionalism expected in the hospitality industry. The conversation should have been handled with maturity, courtesy and a genuine effort to preserve the customer relationship rather than turning it into a personal argument.
Another concerning incident was when I asked for the Marketing Manager’s name so that I could address him properly. Instead, he shared his NIC number as part of identifying himself. This raised further concerns regarding his understanding of professional communication and the handling of sensitive personal information, as such information should not be unnecessarily shared in a customer conversation.
I also raised my concerns with the General Manager, who kindly indicated that he would contact me after my stay to discuss the matter further. Unfortunately, I did not receive the promised follow-up. This was disappointing and created the impression that customer feedback and concerns are not followed through at the level one would expect from a hospitality establishment.
That said, I would like to be fair and recognise the positive aspects of my stay. The hotel’s atmosphere, natural surroundings and overall environment were absolutely beautiful and provided a wonderful experience. More importantly, the staff physically serving guests at the hotel were excellent. The chef and restaurant team, in particular, delivered a very good level of service and demonstrated genuine care and hospitality.
This is why the experience is particularly disappointing. The hotel has a wonderful location and capable operational staff who clearly understand the importance of serving and caring for guests. However, the customer-facing communication and follow-up at the management and marketing level require serious improvement.
Hospitality is not only about a beautiful property, good food or excellent service during the stay. It is also about how concerns are handled when something goes wrong. A respectful conversation, proper knowledge of promotional campaigns and a genuine commitment to following up on guest concerns are essential to building a sustainable service culture.
I sincerely hope the management will take this feedback constructively and use it as an opportunity to improve the customer experience.
The matter began when I contacted the hotel regarding a published credit card promotion. I had already made the full payment without receiving the applicable promotional benefit, and I was simply inquiring whether there was any possible option available. I fully understand and accept that the hotel may have policies that prevent refunds or retrospective discounts. My concern, therefore, is not primarily about the financial outcome, but about the manner in which I was treated during the conversation.
What was particularly concerning was that the Marketing Manager appeared initially to be unaware that the promotional period had already ended. Only after a lengthy and unnecessary discussion was this clarified. For a person responsible for marketing and promotions, being fully aware of the hotel’s current and recently concluded campaigns should be a basic professional requirement. The lack of clarity and knowledge regarding the promotion unnecessarily prolonged the conversation.
More importantly, the tone and manner of communication towards a guest were extremely disappointing. Rather than handling the situation calmly, professionally and with an understanding of customer concerns, the conversation became unnecessarily confrontational and personal. A customer who makes an inquiry should be able to expect respectful communication, even when the answer to the request is ultimately “no”.
Some of the subsequent messages were particularly inappropriate and reflected a lack of professionalism expected in the hospitality industry. The conversation should have been handled with maturity, courtesy and a genuine effort to preserve the customer relationship rather than turning it into a personal argument.
Another concerning incident was when I asked for the Marketing Manager’s name so that I could address him properly. Instead, he shared his NIC number as part of identifying himself. This raised further concerns regarding his understanding of professional communication and the handling of sensitive personal information, as such information should not be unnecessarily shared in a customer conversation.
I also raised my concerns with the General Manager, who kindly indicated that he would contact me after my stay to discuss the matter further. Unfortunately, I did not receive the promised follow-up. This was disappointing and created the impression that customer feedback and concerns are not followed through at the level one would expect from a hospitality establishment.
That said, I would like to be fair and recognise the positive aspects of my stay. The hotel’s atmosphere, natural surroundings and overall environment were absolutely beautiful and provided a wonderful experience. More importantly, the staff physically serving guests at the hotel were excellent. The chef and restaurant team, in particular, delivered a very good level of service and demonstrated genuine care and hospitality.
This is why the experience is particularly disappointing. The hotel has a wonderful location and capable operational staff who clearly understand the importance of serving and caring for guests. However, the customer-facing communication and follow-up at the management and marketing level require serious improvement.
Hospitality is not only about a beautiful property, good food or excellent service during the stay. It is also about how concerns are handled when something goes wrong. A respectful conversation, proper knowledge of promotional campaigns and a genuine commitment to following up on guest concerns are essential to building a sustainable service culture.
I sincerely hope the management will take this feedback constructively and use it as an opportunity to improve the customer experience.
Obitelji
Napisano: 27. kol 2026.
Boravak: kol, 2026
Nice Place and Great Trail
A Wonderful Stay at Hunas Falls Hotel
The location is simply spectacular. Surrounded by mountains, lush greenery and beautiful gardens, the hotel is a wonderful place to disconnect, relax and enjoy the incredible nature of Sri Lanka. The peaceful atmosphere and breathtaking views made our stay truly special.
One of the highlights of our visit was the trail we did with Sachinda, the hotel’s naturalist. He was fantastic from beginning to end. His knowledge of the local nature and wildlife was impressive, but what we appreciated most was his passion and genuine respect for the environment.
Sachinda made the trail much more than just a walk. He explained the different plants, birds and wildlife we encountered and was incredibly patient, attentive and enthusiastic throughout the experience. He also made sure that we were comfortable and safe at all times.
It was a wonderful way to discover the natural beauty surrounding Hunas Falls, and we would highly recommend doing one of the guided trails with Sachinda if you stay at the hotel.
We also loved the warm and friendly service, the beautiful surroundings and the peaceful atmosphere of the hotel. It is a place where you can really slow down and enjoy the moment.
Thank you to all the team at Hunas Falls Hotel, and especially to Sachinda, for making our stay such a memorable part of our Sri Lankan adventure.
We would happily come back and highly recommend Hunas Falls Hotel to anyone looking for a special, peaceful and nature-filled experience in Sri Lanka. ❤️
The location is simply spectacular. Surrounded by mountains, lush greenery and beautiful gardens, the hotel is a wonderful place to disconnect, relax and enjoy the incredible nature of Sri Lanka. The peaceful atmosphere and breathtaking views made our stay truly special.
One of the highlights of our visit was the trail we did with Sachinda, the hotel’s naturalist. He was fantastic from beginning to end. His knowledge of the local nature and wildlife was impressive, but what we appreciated most was his passion and genuine respect for the environment.
Sachinda made the trail much more than just a walk. He explained the different plants, birds and wildlife we encountered and was incredibly patient, attentive and enthusiastic throughout the experience. He also made sure that we were comfortable and safe at all times.
It was a wonderful way to discover the natural beauty surrounding Hunas Falls, and we would highly recommend doing one of the guided trails with Sachinda if you stay at the hotel.
We also loved the warm and friendly service, the beautiful surroundings and the peaceful atmosphere of the hotel. It is a place where you can really slow down and enjoy the moment.
Thank you to all the team at Hunas Falls Hotel, and especially to Sachinda, for making our stay such a memorable part of our Sri Lankan adventure.
We would happily come back and highly recommend Hunas Falls Hotel to anyone looking for a special, peaceful and nature-filled experience in Sri Lanka. ❤️
Pojedinci
Napisano: 15. velj 2026.
Boravak: velj, 2026
Great nature, comfortable hotel
Comfortable.
Great clean rooms
Pleasantly small, only 3q rooms
Pool very small
Great nature
Delicious food
Hotel offers interesting walks with biologists...highly recommended
Great clean rooms
Pleasantly small, only 3q rooms
Pool very small
Great nature
Delicious food
Hotel offers interesting walks with biologists...highly recommended
Ostali
LK
Napisano: 31. srp 2026.
Boravak: srp, 2026
brathtaking & peaceful sorrouding
One of the most beautiful hotels we have ever visited. We truly enjoyed the peaceful surroundings throughout our stay. The breathtaking scenery, warm hospitality, and relaxing atmosphere made our visit unforgettable. It was a wonderful experience, and I highly recommend this hotel to anyone looking for a memorable getaway.
Izvrsna lokacija
Elkaduwa, Matale, 20000, Šri Lanka|10,89 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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Hunas Falls Hotel: često postavljana pitanja
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