MOOI Apartments Grenchen
+ 31
Grenchen: pronađite najbolji hotel za svoje datume, po cijeni ili vlastitom ukusu
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Korisne informacije
Prijava od: | 12:00 |
|---|---|
Odjava prije: | 10:30 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Za nepušače
Rublje
Televizija
Dizalo
Više o hotelu MOOI Apartments Grenchen
MOOI Apartments Grenchen
Objekt MOOI Apartments Grenchen nalazi se u gradu 'Grenchen'. Dostupan je besplatan WiFi u cijelom objektu, a privatno parkiralište dostupno je u sklopu objekta.
Recenzije od 
Snimio anonimni putnik
Napisano: 24. kol 2025.
Boravak: kol, 2025
Easy online booking
Easy online check in
Very clean
Cozy
Quite
Easy online check in
Very clean
Cozy
Quite
Poslovni putnici
Napisano: 24. lip 2026.
Boravak: lip, 2026
A pure desaster and nightmare!!
A nightmare stay that lasted less than an hour.
The most shocking part of this experience is that we had absolutely no idea the studio was supposedly limited to one person. Nothing during the booking process clearly warned us that this would become an issue. We registered two vehicles for the stay, which should have made it obvious that two people were arriving. If a studio cannot accommodate two guests, this should be clearly communicated before accepting the reservation—not after guests have travelled and arrived on site.
What happened next was beyond unreasonable.
We arrived, settled in, and noticed there was only one pillow in the studio. We called customer service for a simple request: an additional pillow. Instead of receiving help, this is apparently how they discovered that we were two people. A basic request for assistance immediately turned into a dispute.
From that moment, the situation escalated unnecessarily. Rather than looking for a practical solution, management completely refused to communicate. They declined any direct contact, refused any discussion, and showed absolutely no willingness to understand the situation or help us. They simply hid behind rigid rules and left customer service to deliver their decision.
Even more disappointing, the attitude we encountered on the phone was completely inappropriate. At a time when we were stressed, confused, and trying to find a solution, we felt that our situation was being mocked rather than taken seriously. Instead of empathy or professionalism, we were met with indifference and a lack of respect.
The only options offered were:
* Leave the apartment immediately, despite being more than three hours away from home.
* Pay additional fees to move to another unit.
Those were literally the only solutions proposed.
Let that sink in: we called to ask for an extra pillow and ended up being threatened with losing our accommodation.
What makes this even more frustrating is that we acted in complete good faith. We never tried to hide that we were two people. We registered two cars, checked in normally, and contacted them openly when we needed assistance. Had we not called for help, the issue would never even have arisen.
The entire experience was handled with a complete lack of common sense, customer care, and professionalism. Management refused any communication, refused any compromise, and refused to take any responsibility for a situation that could have been resolved in minutes.
Instead of feeling welcomed, we felt trapped, ignored, and abandoned. A simple overnight stay turned into a stressful and humiliating experience that ruined our trip almost immediately.
This was not merely poor customer service—it was a complete failure of hospitality.
The most shocking part of this experience is that we had absolutely no idea the studio was supposedly limited to one person. Nothing during the booking process clearly warned us that this would become an issue. We registered two vehicles for the stay, which should have made it obvious that two people were arriving. If a studio cannot accommodate two guests, this should be clearly communicated before accepting the reservation—not after guests have travelled and arrived on site.
What happened next was beyond unreasonable.
We arrived, settled in, and noticed there was only one pillow in the studio. We called customer service for a simple request: an additional pillow. Instead of receiving help, this is apparently how they discovered that we were two people. A basic request for assistance immediately turned into a dispute.
From that moment, the situation escalated unnecessarily. Rather than looking for a practical solution, management completely refused to communicate. They declined any direct contact, refused any discussion, and showed absolutely no willingness to understand the situation or help us. They simply hid behind rigid rules and left customer service to deliver their decision.
Even more disappointing, the attitude we encountered on the phone was completely inappropriate. At a time when we were stressed, confused, and trying to find a solution, we felt that our situation was being mocked rather than taken seriously. Instead of empathy or professionalism, we were met with indifference and a lack of respect.
The only options offered were:
* Leave the apartment immediately, despite being more than three hours away from home.
* Pay additional fees to move to another unit.
Those were literally the only solutions proposed.
Let that sink in: we called to ask for an extra pillow and ended up being threatened with losing our accommodation.
What makes this even more frustrating is that we acted in complete good faith. We never tried to hide that we were two people. We registered two cars, checked in normally, and contacted them openly when we needed assistance. Had we not called for help, the issue would never even have arisen.
The entire experience was handled with a complete lack of common sense, customer care, and professionalism. Management refused any communication, refused any compromise, and refused to take any responsibility for a situation that could have been resolved in minutes.
Instead of feeling welcomed, we felt trapped, ignored, and abandoned. A simple overnight stay turned into a stressful and humiliating experience that ruined our trip almost immediately.
This was not merely poor customer service—it was a complete failure of hospitality.
Pojedinci
Napisano: 13. srp 2025.
Boravak: lis, 2024
Very poor experience
Probably they were just getting going, but I couldn't check-in to the property after hours at all, even after reserving and supplying all my passport details earlier in the day.
Worse, the 'emergency' number provided at the door got through to someone in Zurich who knew nothing about it beyond having to contact somebody else. Who never called back.
So I didn't check-in, it was about 2030 and had to find somewhere else over in Biel (which cost a bit). There was never an apology offered for all this! One of the worst experiences with Swiss travel for many, many years. But it might be better if checking-in only during office hours....
Worse, the 'emergency' number provided at the door got through to someone in Zurich who knew nothing about it beyond having to contact somebody else. Who never called back.
So I didn't check-in, it was about 2030 and had to find somewhere else over in Biel (which cost a bit). There was never an apology offered for all this! One of the worst experiences with Swiss travel for many, many years. But it might be better if checking-in only during office hours....
Odgovor hotela
Napisano: 12. kol 2025.
Dear Guest,
Thank you for your review.
Unfortunately, we have not been able to match your feedback with a booking in our system. In order to look into the matter in detail and assist you further, we kindly ask you to contact us directly at info@mooi-apartments.ch or by phone at +41 44 442 42 42. Please ask to be connected with the General Manager.
We value all feedback and would appreciate the opportunity to clarify the situation and address your concerns personally.
Kind regards,
Your MOOI Team
Thank you for your review.
Unfortunately, we have not been able to match your feedback with a booking in our system. In order to look into the matter in detail and assist you further, we kindly ask you to contact us directly at info@mooi-apartments.ch or by phone at +41 44 442 42 42. Please ask to be connected with the General Manager.
We value all feedback and would appreciate the opportunity to clarify the situation and address your concerns personally.
Kind regards,
Your MOOI Team
Snimio anonimni putnik
Napisano: 17. sij 2026.
Boravak: sij, 2026
Perfect for my needs
Snimio anonimni putnik
Napisano: 8. ruj 2024.
Boravak: ruj, 2024
I had a problem with self check-in process because I was a half hour arriving due to my missed train connection from zurich to grenchen and I did not have correction reservation number. So I pressed the speaker button and someone responded and due to the language barrier i eventually resolved the problem
Lokacija
58 Schlachthausstrasse, Grenchen, 2540, Švicarska|0,79 km od centra grada
Prijava i odjava
Prijava od:
12:00
Odjava prije:
10:30
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
MOOI Apartments Grenchen: često postavljana pitanja
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