The Berkeley Hotel Pratunam Bangkok
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Lječilište
Više o hotelu The Berkeley Hotel Pratunam Bangkok
The Berkeley Hotel Pratunam Bangkok
Objekt The Berkeley Hotel Pratunam u Bangkoku sadrži fitness centar, vrt, terasu za sunčanje bazen te švedski stol. Ovaj hotel s 5 zvjezdica nudi poslugu u sobu, recepciju otvorenu 0-24 sata i besplatan WiFi.
Recenzije od 
Parovi
Napisano: 19. kol 2026.
Boravak: kol, 2026
Shopping Heaven
This hotel is close to several large shopping malls and night markets. The room was comfortable, with a great view of the city.My only critisism was tge lack of power sockets (there were only 2, with one next to the bed). Breakfast was gairly extensive, with a good choice of European and Asian foods. The pool was nice but could do with being a little deeper. Very friendly and helpful staff.
Odgovor hotela
Napisano: 21. kol 2026.
Thank you for sharing your experience. We are pleased that you enjoyed our convenient location near the shopping malls and night markets, your comfortable room with its city view, the varied breakfast, pool, and friendly service from our team. We also appreciate your constructive comments regarding the limited power sockets and pool depth, which will be shared with the relevant teams for consideration. We hope to welcome you back again in the future.
Kind regards,
Gift / Assistant Front Office Manager
Kind regards,
Gift / Assistant Front Office Manager
Obitelji
Napisano: 19. kol 2026.
Boravak: kol, 2026
luxurious hotel
Our family has been traveled for the last 3 weeks and Bangkok is our last destination. We were amazed how grand and luxurious this place is. the room is spacious and clean. the breakfast is
phenomenal and super cheap, our waiter, Eyeaye is super attentive. she makes sure we are taken care of. If you are on the fence of choosing a nice place to stay, book this place. You and your company will be very happy.
phenomenal and super cheap, our waiter, Eyeaye is super attentive. she makes sure we are taken care of. If you are on the fence of choosing a nice place to stay, book this place. You and your company will be very happy.
Odgovor hotela
Napisano: 21. kol 2026.
Thank you for choosing our hotel as the final destination of your three-week family journey. We are delighted that you appreciated the grand atmosphere, spacious and clean room, and excellent value of our breakfast. Your special recognition of Eyeaye’s attentive care will be gladly shared with her. We truly appreciate your generous recommendation and hope to welcome you and your family back again in the future.
Warm regards,
Gift / Assistant Front Office Manager
Warm regards,
Gift / Assistant Front Office Manager
Obitelji
Napisano: 18. kol 2026.
Boravak: kol, 2026
Excellent customer service
We had a wonderful stay at The Berkeley Hotel Pratunam, travelling as a family of four — two adults and two teenagers.
We arrived extremely tired after our flight, but from the moment we arrived, the service was excellent. We had requested some special decorations in the room for my partner’s 40th birthday, and everything had been arranged beautifully.
A special thank you to Carl, who was incredibly accommodating and quickly sorted our room for us. After a long flight, his helpful and welcoming attitude made such a difference. We really appreciated how efficiently he took care of everything when we were exhausted.
The hotel itself is beautiful, and the service we received was fantastic. It was a great start to our stay in Bangkok, and we would absolutely love to visit The Berkeley Hotel Pratunam again.
Thank you to Carl and the team for making our arrival and birthday celebration so special!
We arrived extremely tired after our flight, but from the moment we arrived, the service was excellent. We had requested some special decorations in the room for my partner’s 40th birthday, and everything had been arranged beautifully.
A special thank you to Carl, who was incredibly accommodating and quickly sorted our room for us. After a long flight, his helpful and welcoming attitude made such a difference. We really appreciated how efficiently he took care of everything when we were exhausted.
The hotel itself is beautiful, and the service we received was fantastic. It was a great start to our stay in Bangkok, and we would absolutely love to visit The Berkeley Hotel Pratunam again.
Thank you to Carl and the team for making our arrival and birthday celebration so special!
Odgovor hotela
Napisano: 21. kol 2026.
Thank you for choosing The Berkeley Hotel Pratunam for your family stay and your partner’s 40th birthday celebration. We are delighted that your arrival was handled smoothly after a tiring flight and that Carl’s welcoming, efficient assistance made such a positive difference. Your kind recognition will be gladly shared with him.
We are also pleased that you enjoyed the birthday room decoration, thoughtfully prepared by our Housekeeping team to make the occasion extra special. Your generous comments mean a great deal to everyone involved, and we hope to welcome your family back again for another memorable stay.
Warm regards,
Gift / Assistant Front Office Manager
We are also pleased that you enjoyed the birthday room decoration, thoughtfully prepared by our Housekeeping team to make the occasion extra special. Your generous comments mean a great deal to everyone involved, and we hope to welcome your family back again for another memorable stay.
Warm regards,
Gift / Assistant Front Office Manager
Snimio anonimni putnik
Napisano: 17. kol 2026.
Boravak: kol, 2026
It was close to alot of things. Only trouble is traffic where the hotel is makes it along taxi ride even when is close. Otherwise is a nice hotel.
Parovi
Napisano: 8. kol 2026.
Boravak: srp, 2026
OUR 14 DAYS EXPERIENCE (JULY 17 TO 31, 2026)
Overall, our stay at Berkeley Hotel was a mixed experience. While there were several staff members who provided excellent service, a number of issues significantly affected our overall impression.
The room size was spacious, and the hot shower was excellent. However, we were surprised that the bathroom sink did not have hot water, which is unexpected for a five-star hotel.
The bed was comfortable enough but not exceptional. Unfortunately, the room had very poor soundproofing. We could clearly hear guests walking past our room, conversations in the hallway, and doors slamming throughout the night. As a result, we were unable to get proper rest during our stay.
What concerned us the most was that, on two separate occasions (July 22 and July 27, 2026, both around 11:30 PM), other guests attempted to access our room. On the first occasion, they repeatedly knocked and rang our doorbell. On the second, we opened the door after hearing a loud noise outside and found guests attempting to open it. This was both alarming and unacceptable. We do not understand how this could happen in a hotel of this standard.
The room view was pleasant but not particularly memorable.
The breakfast staff were generally friendly and helpful. We would especially like to thank Was, Dorothy, Aoy, Wan, Japan, Bennie, and Peace for their excellent service and positive attitude.
However, communication was sometimes difficult because several staff members had limited English proficiency, making it challenging to ask questions or request assistance when the staff we normally spoke with were unavailable.
Although Thai cuisine is not our personal preference, we genuinely enjoyed the hot soy milk with barley, red beans, chia seeds, and other toppings.
We also noticed that some guests were allowed to enter the restaurant wearing bedroom slippers, pajamas, and other inappropriate attire, which seemed inconsistent with the standards expected at a five-star hotel.
The laundry service was outstanding. Our clothes were returned beautifully cleaned and prepared. This was one of the highlights of our stay, and we have nothing but praise for the team.
Housekeeping was satisfactory but could be improved. During our stay, the coffee table and the table with the power outlet were consistently left uncleaned, even after room servicing.
Dinner Restaurant Experience
Our biggest disappointment was our dinner experience at the restaurant near the hotel entrance.
Unfortunately, the service provided by our waitress, Meow, fell well below the standard we expected from a five-star hotel. We believe she would greatly benefit from additional training in fine dining service.
Rather than guiding the meal at an appropriate pace, she took our entire order—from starter to dessert—all at once. After we finished our starter, she immediately served the main course without asking whether we were ready. Guests should be given the opportunity to enjoy each course at their own pace, and it is standard practice to ask before serving the next course.
The most disappointing incident occurred when only one Beef Rib entrée was served, even though we had ordered two. After we pointed out the mistake, we were told the second meal would arrive in three minutes. Instead, it took approximately twenty minutes. By then, the first meal had gone cold, and my fiancée had no choice but to eat alone while waiting. This completely ruined what should have been a special dinner together.
While mistakes can happen, the lack of proper timing, communication, and coordination made the entire dining experience extremely disappointing.
Equally disappointing was our interaction with the restaurant manager, Mint. After returning to our room, we spent nearly an hour trying to contact her regarding the incident. When we finally reached her, she stated that she could not hear us because it was noisy, said she could not talk, and abruptly ended the call. We found this response unprofessional and disrespectful, particularly from someone in a management position.
This dinner was intended to help make up for the other issues we experienced during our stay. Instead, it became the most disappointing part of our visit. We sincerely hope Berkeley Hotel provides additional customer service and hospitality training for both Meow and Manager Mint, as their handling of the situation fell far below the level of service expected from a five-star establishment.
Finally, we would like to express our sincere thanks to Rainny, the Assistant Manager. She was kind, patient, attentive, and genuinely listened to our problems/concerns. We truly appreciated her professionalism and her sincere efforts to improve our experience. Her excellent service was one of the few bright spots during our stay.
The room size was spacious, and the hot shower was excellent. However, we were surprised that the bathroom sink did not have hot water, which is unexpected for a five-star hotel.
The bed was comfortable enough but not exceptional. Unfortunately, the room had very poor soundproofing. We could clearly hear guests walking past our room, conversations in the hallway, and doors slamming throughout the night. As a result, we were unable to get proper rest during our stay.
What concerned us the most was that, on two separate occasions (July 22 and July 27, 2026, both around 11:30 PM), other guests attempted to access our room. On the first occasion, they repeatedly knocked and rang our doorbell. On the second, we opened the door after hearing a loud noise outside and found guests attempting to open it. This was both alarming and unacceptable. We do not understand how this could happen in a hotel of this standard.
The room view was pleasant but not particularly memorable.
The breakfast staff were generally friendly and helpful. We would especially like to thank Was, Dorothy, Aoy, Wan, Japan, Bennie, and Peace for their excellent service and positive attitude.
However, communication was sometimes difficult because several staff members had limited English proficiency, making it challenging to ask questions or request assistance when the staff we normally spoke with were unavailable.
Although Thai cuisine is not our personal preference, we genuinely enjoyed the hot soy milk with barley, red beans, chia seeds, and other toppings.
We also noticed that some guests were allowed to enter the restaurant wearing bedroom slippers, pajamas, and other inappropriate attire, which seemed inconsistent with the standards expected at a five-star hotel.
The laundry service was outstanding. Our clothes were returned beautifully cleaned and prepared. This was one of the highlights of our stay, and we have nothing but praise for the team.
Housekeeping was satisfactory but could be improved. During our stay, the coffee table and the table with the power outlet were consistently left uncleaned, even after room servicing.
Dinner Restaurant Experience
Our biggest disappointment was our dinner experience at the restaurant near the hotel entrance.
Unfortunately, the service provided by our waitress, Meow, fell well below the standard we expected from a five-star hotel. We believe she would greatly benefit from additional training in fine dining service.
Rather than guiding the meal at an appropriate pace, she took our entire order—from starter to dessert—all at once. After we finished our starter, she immediately served the main course without asking whether we were ready. Guests should be given the opportunity to enjoy each course at their own pace, and it is standard practice to ask before serving the next course.
The most disappointing incident occurred when only one Beef Rib entrée was served, even though we had ordered two. After we pointed out the mistake, we were told the second meal would arrive in three minutes. Instead, it took approximately twenty minutes. By then, the first meal had gone cold, and my fiancée had no choice but to eat alone while waiting. This completely ruined what should have been a special dinner together.
While mistakes can happen, the lack of proper timing, communication, and coordination made the entire dining experience extremely disappointing.
Equally disappointing was our interaction with the restaurant manager, Mint. After returning to our room, we spent nearly an hour trying to contact her regarding the incident. When we finally reached her, she stated that she could not hear us because it was noisy, said she could not talk, and abruptly ended the call. We found this response unprofessional and disrespectful, particularly from someone in a management position.
This dinner was intended to help make up for the other issues we experienced during our stay. Instead, it became the most disappointing part of our visit. We sincerely hope Berkeley Hotel provides additional customer service and hospitality training for both Meow and Manager Mint, as their handling of the situation fell far below the level of service expected from a five-star establishment.
Finally, we would like to express our sincere thanks to Rainny, the Assistant Manager. She was kind, patient, attentive, and genuinely listened to our problems/concerns. We truly appreciated her professionalism and her sincere efforts to improve our experience. Her excellent service was one of the few bright spots during our stay.
Odgovor hotela
Napisano: 15. kol 2026.
Thank you for sharing your detailed feedback. We sincerely apologize that several aspects of your 14-day stay did not meet your expectations, particularly the concerns regarding room comfort, housekeeping, security, communication, and your dinner experience.
We appreciate your kind recognition of Rainny, Was, Dorothy, Aoy, Wan, Japan, Bennie, Peace, and our Laundry team. Your compliments will be shared with them.
As discussed in our email correspondence, we have addressed your concerns directly and confirmed the agreed resolution. Your comments have also been shared with the relevant departments for further review, service improvement, and staff training.
Sincerely,
Elon / Deputy Front Office Manager
We appreciate your kind recognition of Rainny, Was, Dorothy, Aoy, Wan, Japan, Bennie, Peace, and our Laundry team. Your compliments will be shared with them.
As discussed in our email correspondence, we have addressed your concerns directly and confirmed the agreed resolution. Your comments have also been shared with the relevant departments for further review, service improvement, and staff training.
Sincerely,
Elon / Deputy Front Office Manager
Vrlo dobra lokacija
559 Ratchaprarop Rd, Ratchathewi, Bangkok, 10400, Tajland|5,27 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
It is prohibited to bring durian to the hotel.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
The Berkeley Hotel Pratunam Bangkok: često postavljana pitanja
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