citizenM Taipei North Gate
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Klimatizacija
24-satna recepcija
Restoran
Za nepušače
Bar
Više o hotelu citizenM Taipei North Gate
citizenM Taipei North Gate
Hotel citizenM Taipei North Gate nalazi se u centru Taipeija i nudi elegantne i moderne sobe s pogledom na povijesna Sjeverna vrata.
Recenzije od 
Obitelji
Napisano: 21. lip 2026.
Boravak: lip, 2026
Generally good
Generally good. Rooms were small but clean and functional. Service is generally low-touch but works whenever we needed something. Location is good - walking distance to the train station and near some of the local tourist areas.
In my opinion it was slightly pricey, but probably understandable for the location.
In my opinion it was slightly pricey, but probably understandable for the location.
Pojedinci
Napisano: 15. lip 2026.
Boravak: lip, 2026
Unsatisfactory cleanliness and maintenance. Disgusting response from management.
The hotel offers good value for a functional stay near a busy tourist spot in Taipei. The room is cleverly designed that I found it to be quite functional for a solo traveler. The vibe of the hotel was of a trendy and modern theme. The elevator hall on my floor was extremely dark, too dark. I traveled as an adult male, and I found the hall to be creepy and felt unsafe. The dark lighting together with the black walls were making the elevator hall extremely scary to stay in or walk past. Not to mention, there was an obvious blind spot to the surveillance system on my floor (and presumably each floor) past room XX13. Everything beyond was not effectively covered by any surveillance cameras, which could pose a safety and security risk.
Upon checking into the room, I noticed a small puddle of water of the floor next to the sink, I called the front desk and requested for a room change immediately. They arranged for another room on the same floor for me, after I entered it, I also found a puddle of water on the floor at the same spot. So I called the front desk again to request for another room change, stating the same issue still persisted in a different room. The front desk team member tried to explain by saying the puddles of water were results of the daily disinfection that were performed in the guest rooms. A explanation that I later rejected, questioning the highly localized nature of the puddle of water, and the reason for wetting the floor but not drying it afterwards, or consider wiping or mopping. They moved me to a third room, although without the puddle of water this time, the lamp cover was full of dark spots, that resembled excrements of bed bugs. The surface of the table below the TV was also visibly worn out. I called to raise concern, again, and at that point it was already 40 minutes after I checked in. I just want to unpack and settle in, so I requested for a room that I was moved to previously. The whole room move process was done without staff presence, and I was alone, going to the different rooms by myself.
Upon closer inspection, I found scratches at the bottom of the sink, brown color stains at the bottom of the wall, a ceiling lamp covered in dust, and a glass panel in the wardrobe which was also dusty. I reported the cleanliness issues of the ceiling lamp and the glass panel in the wardrobe to the front desk, and requested them to arrange for targeted cleaning by the housekeeping team the next day. The amount of dust on the ceiling lamp did not appear in a day or two, it had to have been left untouched for months for it to accumulate that much dust. All of these contributed to the poor cleanliness and maintenance of the room that were systemic.
An iPad was set up in the room that allows one to control most things in the room, the TV, the lighting, the air conditioning, the blinds and curtains, you name it. It may seem like an interesting idea, but in reality, one would have to wait for at least 10 seconds for the iPad to launch every time they wish to control some parts of the room. It was a frustrating experience.
Something also has to be said for the service lapse at the hotel. One evening, I was holding a newly-purchased 30-inch suitcase with a single hand from the North Gate MRT station. I entered through the main entrance, there was a gentleman checking himself in with one of the self service Kiosks. There were two staff members present, no one bothered to offer assistance to the clearly distressed me with the large suitcase, and I had to squeeze through the narrow passageway between the gentleman and the wall, when the two staff members did not even bother to alert the gentleman to my presence.
Moving on to the amenities. They provided two bottles of shampoo/ shower gel mix in the room, labeled AM and PM. I commented on the practicality of the shampoo/ shower gel mix, suggesting the hotel provide a bottle of each instead. There was no toothbrush, toothpaste, or comb provided in the room because of a law in Taiwan prohibiting hotels from doing so, which sounded fair, I had brought my own tooth set anyway. Though I did comment of this not being mentioned on Marriott Bonvoy’s website or app, suggesting the property could utilize the “Hotel message” column to display crucial information such as this, instead of a playful message that reads “Our rooms are cleverly compact, so there’s no space for rollaway beds or cribs (we tried, the bed won). Thanks for understanding!” Strangely enough, there was no cups provided in the room. I am not really used to putting my mouth right under the tap, and I was directed to obtain a cup from the bar/ canteen on the 2/F myself. These definitely contributed to a substandard stay on a functional level.
I shared my observations and feedbacks with a manager on duty at the property via a phone call. The manager apologized for the multiple oversights previously mentioned, claiming that corrective actions will be taken, while also explaining that some issues I raised were part of the brand standard, and could not easily be changed, namely, the AM/ PM shampoo/ shower gel mix, the lack of cups in the room, and the spotty iPad. I expressed my understanding, while also citing the importance of guest comfort, that even with brand standard in mind, not all properties within the same brand under Marriott Bonvoy’s portfolio would fully conform to the brand standard, and properties should be allowed a certain degree of flexibility, especially when it comes to localization and guest comfort. I gave an example of The Ritz-Carlton, Nekajii, that does not use the signature Diptyque brand of amenities. The manager on duty expressed understanding, and stated that she would record and reflect my opinion to senior management. At the end of the call, I requested compensation for the various cleanliness and maintenance issues, the service lapse, and the overall discomfort and user unfriendliness at the hotel. The manager requested to get back to me at a later time, which I accepted.
Now on the most digesting part of this stay. I received a written reply from the hotel management the evening of my departure. The reply was of a completely different stance to my phone call with the manager on duty earlier. It was defensive, dismissive, and they even tried to call me for subjecting them to a standard that is too high, calling me out on my Ritz-Carlton comparison. Basically, it was a big “screw you” in the face. I replied by stating my utmost dissatisfaction towards them twisting my words with the Ritz-Carlton comparison, when I was merely trying to point out the flexibility that exists within the concept of brand standards, and I had already managed my expectations prior to my arrival. This reply by the management, strengthened my case that there are systemic and persistent issues, with multiple aspects at this property, not just isolated incidents.
There are vastly better options at a similar price point in the area.
Upon checking into the room, I noticed a small puddle of water of the floor next to the sink, I called the front desk and requested for a room change immediately. They arranged for another room on the same floor for me, after I entered it, I also found a puddle of water on the floor at the same spot. So I called the front desk again to request for another room change, stating the same issue still persisted in a different room. The front desk team member tried to explain by saying the puddles of water were results of the daily disinfection that were performed in the guest rooms. A explanation that I later rejected, questioning the highly localized nature of the puddle of water, and the reason for wetting the floor but not drying it afterwards, or consider wiping or mopping. They moved me to a third room, although without the puddle of water this time, the lamp cover was full of dark spots, that resembled excrements of bed bugs. The surface of the table below the TV was also visibly worn out. I called to raise concern, again, and at that point it was already 40 minutes after I checked in. I just want to unpack and settle in, so I requested for a room that I was moved to previously. The whole room move process was done without staff presence, and I was alone, going to the different rooms by myself.
Upon closer inspection, I found scratches at the bottom of the sink, brown color stains at the bottom of the wall, a ceiling lamp covered in dust, and a glass panel in the wardrobe which was also dusty. I reported the cleanliness issues of the ceiling lamp and the glass panel in the wardrobe to the front desk, and requested them to arrange for targeted cleaning by the housekeeping team the next day. The amount of dust on the ceiling lamp did not appear in a day or two, it had to have been left untouched for months for it to accumulate that much dust. All of these contributed to the poor cleanliness and maintenance of the room that were systemic.
An iPad was set up in the room that allows one to control most things in the room, the TV, the lighting, the air conditioning, the blinds and curtains, you name it. It may seem like an interesting idea, but in reality, one would have to wait for at least 10 seconds for the iPad to launch every time they wish to control some parts of the room. It was a frustrating experience.
Something also has to be said for the service lapse at the hotel. One evening, I was holding a newly-purchased 30-inch suitcase with a single hand from the North Gate MRT station. I entered through the main entrance, there was a gentleman checking himself in with one of the self service Kiosks. There were two staff members present, no one bothered to offer assistance to the clearly distressed me with the large suitcase, and I had to squeeze through the narrow passageway between the gentleman and the wall, when the two staff members did not even bother to alert the gentleman to my presence.
Moving on to the amenities. They provided two bottles of shampoo/ shower gel mix in the room, labeled AM and PM. I commented on the practicality of the shampoo/ shower gel mix, suggesting the hotel provide a bottle of each instead. There was no toothbrush, toothpaste, or comb provided in the room because of a law in Taiwan prohibiting hotels from doing so, which sounded fair, I had brought my own tooth set anyway. Though I did comment of this not being mentioned on Marriott Bonvoy’s website or app, suggesting the property could utilize the “Hotel message” column to display crucial information such as this, instead of a playful message that reads “Our rooms are cleverly compact, so there’s no space for rollaway beds or cribs (we tried, the bed won). Thanks for understanding!” Strangely enough, there was no cups provided in the room. I am not really used to putting my mouth right under the tap, and I was directed to obtain a cup from the bar/ canteen on the 2/F myself. These definitely contributed to a substandard stay on a functional level.
I shared my observations and feedbacks with a manager on duty at the property via a phone call. The manager apologized for the multiple oversights previously mentioned, claiming that corrective actions will be taken, while also explaining that some issues I raised were part of the brand standard, and could not easily be changed, namely, the AM/ PM shampoo/ shower gel mix, the lack of cups in the room, and the spotty iPad. I expressed my understanding, while also citing the importance of guest comfort, that even with brand standard in mind, not all properties within the same brand under Marriott Bonvoy’s portfolio would fully conform to the brand standard, and properties should be allowed a certain degree of flexibility, especially when it comes to localization and guest comfort. I gave an example of The Ritz-Carlton, Nekajii, that does not use the signature Diptyque brand of amenities. The manager on duty expressed understanding, and stated that she would record and reflect my opinion to senior management. At the end of the call, I requested compensation for the various cleanliness and maintenance issues, the service lapse, and the overall discomfort and user unfriendliness at the hotel. The manager requested to get back to me at a later time, which I accepted.
Now on the most digesting part of this stay. I received a written reply from the hotel management the evening of my departure. The reply was of a completely different stance to my phone call with the manager on duty earlier. It was defensive, dismissive, and they even tried to call me for subjecting them to a standard that is too high, calling me out on my Ritz-Carlton comparison. Basically, it was a big “screw you” in the face. I replied by stating my utmost dissatisfaction towards them twisting my words with the Ritz-Carlton comparison, when I was merely trying to point out the flexibility that exists within the concept of brand standards, and I had already managed my expectations prior to my arrival. This reply by the management, strengthened my case that there are systemic and persistent issues, with multiple aspects at this property, not just isolated incidents.
There are vastly better options at a similar price point in the area.
Parovi
Napisano: 17. tra 2026.
Good service and clean. Amenity in room control by iPad(hotel) such as light, curtains. No an electric kettle and tea/coffee
Snimio anonimni putnik
Napisano: 29. lip 2026.
Boravak: lip, 2026
Services are better after change of management. Good for business travellers who spend most of the day outside as there are little facilities in the hotel. Walkable from Taipei Station. Good river and city view esp from high floor.
Pojedinci
Napisano: 25. lip 2026.
Boravak: lip, 2026
Not safe, property got stolen
This place is not safe. My Uber delivery got stolen within 30 mins after arrival in broad daylight. The hotel first lied to me and said the security camera was broken, while the delivery zone was next to the main door. And then changed the speech to couldn’t clearly see who took it.
They took the advantage of me being a foreigner and had to leave Taiwan the same day, so I could not call the police.
They took the advantage of me being a foreigner and had to leave Taiwan the same day, so I could not call the police.
Izvrsna lokacija
No. 3 Section 1 Zhonghua Road, Zhongzheng District, Datong District, Taipei, 100, Tajvan|1,59 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
11:00
Dobro je znati
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Opcije doručka
Zapadnjački doručak
Cijena doručka
13 € (oko 460 TWD osobi)
Vrijeme doručka
Pon – ned od 06:00 do 11:00
Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival. When booking more than 10 rooms, different policies and additional charges may apply.
Starting from 2025, due to environmental protection policies, all hotels will no longer provide disposable items.
citizenM Taipei North Gate: često postavljana pitanja
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